Odenton Volunteer Fire Company, Odenton MD               11/2008 - Present

• Volunteer actively as a Marylandstate licensed Emergency Medical Technician.
• Member of Board of Directors as Membership Secretary.
• Recruit and mentor new members.
• Maintain membership database and personnel files.
• Chair member orientation meetings.

SES-Americom, Mount Airy, MD                        02/2007-07/2009

Operations Department - TechnicalOperationsCenterEngineer                                

• Provided engineering and analytical support for customer and internal network elements.
• Partnered closely with customers and involved parties in assessing issues with transport.
• Partnered with team members to successfully integrate new network elements into the network.
• Independently monitored and directed maintenance activities.
• Managed and escalated trouble tickets in support of customer networking applications.
• Performed routine preventative maintenance across the networks.

Adecco Technical (contracting for SES-Americom), McLean, VA     03/2006-02/2007

Sales Department – Sales Support Engineer

• Analyzed satellite link budgets to determine the most effective use of bandwidth and power, as well as antenna and transmitter size.
• Worked with customers to determine the most cost effective solution for their application.
• Worked with team members to initiate, install, and activate demonstration terminals. 
• Researched and prepared technical sales RFP (Request for Proposal) for a global sales team.
• Traveled with Sales Managers to meet customers to present the SESAmericom product line.

RaySat Inc., Vienna, VA                03/2005-12/2005

Operations Department – Customer Service Supervisor 

• Established procedures for a start-up company to facilitate new processes with regard to placing orders, activating, and troubleshooting systems.
• Tested pre-production process of new equipment.
• Attended tradeshows to get new Dealers to sell the product.
• Set up procedures to facilitate new product upgrades.

Spacenet Inc., McLean, VA                    10/1998-03/2005

Operations Department–Implementation Project Mgr.            2003 to 2005

• Worked directly with customers on the implementation of their end-user sites.  
• Prepared and submitted contractor proposals to customers for approval.
• Maintained & updated installation documentation for each of my customers.
• Hosted regular customer meetings to discuss and remedy issues that arose during implementation of a project.
• Devised solutions to “un-installable” locations.

Sales Engineering  – VSATSupport Engineer        2000 to 2003

• Traveled with Sales Team to conduct pre-sales demonstrations of VSATTechnology.
• Installed, configured, and maintained customer pre-sales systems consisting of varied communication protocols and applications.
• Provided remote, as well as onsite, third level technical support to external customers in addition to internal departments.
• Conducted fault analysis and recovery of customer problems.
• Collaborated with the Sales team to provide technical details in response to requests for proposals and quotations.
• Implemented, documented, analyzed, and recorded customer and Spacenet acceptance testing, as well as onsite acceptance testing.  Recorded detailed documentation including network diagrams.
• Configured and implemented Proxy and FTP servers, CISCO routers, Sun Systems, Windows systems as well as configuration and implementation of various synchronous and asynchronous devices.
• Setup to support customer demonstrations and pre-sales testing.
• Utilized TCPIP tools (ping, trace route, FTP) and Microsoft's Network Monitor to analyze and improve network performance as well as various synchronous and X.25 network monitors and analyzers.
  • Technically responsible for setup and maintenance of Spacenet's booth at major industry trade shows.
  • Received Excellence Award 2000 for winning a prized customer contract
  • Received Performance Award 2002 for teamwork on a winning contract

Operations Dept.-ICSG (Implementation & Commissioning Support Group) 1999 to 2000

• Was a vital part of the initial implementation of this group.
• Established procedures for the new group.
• Supervised night shift.
• Analyzed problem sites and provided mandatory testing of newly installed customer VSAT’s, and attached communications equipment.
• Produced training material for incoming ICSG employees in above practices.

Operations Department - Network Controller                                                                      1998 to 1999

• Operated satellite and terrestrial communications systems requiring the ability to analyze, troubleshoot, and resolve technical problems using communications test equipment such as a Compass, Inclinometer, Spectrum Analyzer, and Voltage Meters.
• Assisted remote as well as on-site maintenance personnel with technical support in the isolation of VSATand other communication test equipment errors.
• Monitored up to 50 networks through the NMS.

Technology Service Solutions (Subsidiary of IBM) Livonia, MI                                     06/1995-10/1998

Field Maintenance Technician                                                               

• Responsible for repair and maintenance of VSATsystems, computer systems (both PC and Mac), printers, monitors, network hardware, and other miscellaneous peripherals from installation, through maintenance and de-installation.
• Provided customer support for applications (i.e.: MS Office, IBMproprietary Store Operating System software, Anti-Virus Products and virus removal and recovery, Windows NT, Windows 95).
• Troubleshot network and connectivity problems.
• Supported customer platform configuration changes.

Global Knowledge                          2001-2002