Excellent interpersonal communications skills with the ability to work at all levels of management. Detail-oriented with strong commitment to customer service and support. Excellent negotiating, problem solving, and planning skills.

·    Satellite: Extensive VSAT, Gateway and remote site planning, operations, maintenance and installation. 

·    VOIP network operations and configuration

·    4yrs experience with installation and support of Cisco Based VOIP network

·    Cisco Call Manager (Phone configs, route patterns, X-Lation patterns)

·    Cisco Unity Vocemail setup and maintenance

·    Operating Systems

·    Microsoft (NT, 2K, 9X, XP)

·    Linux (Redhat, Suse, Debian, Mandrake)

·    Unix (Sun, SCO, VAX VMS)

PROFESSIONAL EXPERIENCE

Advanced Projects Intl. – Houston, TX Mar 2007 – present
Practice Lead Energy, Oil and Gas  

Provide leadership to the organization at all disciplines; achieve revenues, profit margins and assist in the creation of new business opportunities. The position will support overall Company profitability by increasing the business within the practice.

·       Create and sustain a world-class organization that is "ready" (focused & aligned), "willing" (motivated), and "able" (competent/positive attitudes) to exceed Cornisica's high standards of performance, integrity, and business success.

·       Motivate the API employees to produce results of the highest standards by creating a business climate based upon mutual trust; open, honest, and candid communications; effective teamwork; dynamic employee compensation practices; and an unrestrained sense of enthusiasm, commitment, and fun.

·       Manage day-to-day proceedings of the practice.

·       Develop and maintain customer relationships.

RigNet Inc – Houston, TX Nov 2005 – Jan 2007
Satellite Engineering Manager

This supervisory position involved overall responsibility and ownership of all aspects of RigNet’s satellite based VOIP communications network.

·    Managed a global team of satellite engineers.

·    Managed iDirect Hub and VSAT configuration and software loads on each regional network.

·    Coordinated rollout of new iDirect software releases.

·    Provided engineering resolution of service issues escalated from NOC to service management (3rd level support).

·    Key member of the Engineering quick reaction team supporting satellite systems globally.

·    Managed power and bandwidth usage of space segment. Enforced contractual limits of resources in regional satellite networks. Lead space segment and teleport resource planning and forecasting.

·    Trained sales force, management, regional field engineers and NOC engineers on principles and technology in the satellite communications field.

·    Established and enhanced documentation standards for various satellite networks. Managed the documentation process of satellite networks.

·    Maintained and monitored service levels provided by regional teleports and space segment providers. Set and enforced SLAs on these providers.

·    Set and enforced remote installation standards that meet the requirements of customers and space segment providers.

·    Established and performed quality control audits of equipment installations. 

·    Established network maintenance and management processes and guide NOC and field personnel in these processes.

·    Established test processes for new and returned/suspect VSAT equipment.

·    Tested new Hub and VSAT software loads prior to deployment.

·    Manageed VSAT vendor relationships including assisting in RFPs for new space segment, hub facilities and VSAT systems.

·    Contributed to product and solution development. 

·    Responsible for VSAT equipment evaluation including self aligning and stabilized antennas.

·    Provided pre-sales engineering support.

RigNet Inc – Houston, TX Jun 2004 – Nov 2005
Global NOC Manager

Supervised and coordinated the troubleshooting and repair of satellite communications systems, Cisco VoIP telephony systems and networking applications on offshore rigs, production platforms, land rigs and remote locations worldwide in accordance with service level agreements.

·    Direct supervision and scheduling of 24-hour network monitoring staff

·    Assisted with hiring and HR issues related to NOC operations

·    Defined and documented procedures and implemented training curriculum for staff related to NOC customer service, trouble ticket system and other operations support systems.

·    Daily/Weekly/Monthly reporting of customer satisfaction, network quality and trouble ticket statistics to senior management and sales

·    Handled customer and vendor escalations, and dispatching of field technicians worldwide.

·    Served as a technical and management resource for NOC personnel and customers.

·    Primary contact person for support matters for major accounts.

·    Coordination of new installations in cooperation with provisioning manager.

Blockbuster – McKinney, TX 2003 –2004
Technical Support Consultant
Provide technical support from the call center in McKinney in support of the 5000+ Hughs DirectWay VSAT network upgrade.

·    Assist field technicians in the installation and troubleshooting of new and upgrade installations

·    Maintain a database of trouble calls and monitor for trends in the technical problems during the installations.

·    Develop and provide reports to upper management on the status of the VSAT network upgrade and special site conditions requiring additional technical assistance.

FUJITSU NETWORK SERVICES – Richardson, TX 2000 –2003
Sales Engineer
Responsible for pre-sales engineering and quotation formulation for all Professional Services associated with Fujitsu equipment installations.

·    Formulated competitive quotations and proposals for domestic and international customers while maintaining company profitability goals.

·    Exceeded company profit margin goals for all quotation under my direction. 

·    Maintained and customized the company Quotation Tool. 

·    Directly responsible for an increase in employee productivity, of over 50%, by customizing the company Quotation tool using Visual Basic and knowledge of MS Excel. 

·    Served as acting Sales Manager for the SW Regional accounts.

·    Product Manager for Fujitsu Network Services Support Products.

·    Setup and configured departmental Linux server for web-development and database access.

·     Provided database support and administration for web enabled Oracle database application designed to track and manage 1500+ quotes created annually

PAGING NETWORKS INC. - Dallas, Texas 1998 -2000.
Satellite Manager
Responsible for the planning, implementation and day to day operations of the satellite network.

·    Planned, implemented and negotiated contracts for the installation of a new uplink facility in Richardson Texas.

·    Designed and managed the installation of a new 2-way satellite gateway hub and over 1000 remote sites.

·    Generate Link Budgets and frequency plans to support the national network.

·    Coordination of Earth Station Licensing and FCC requirements.

·    Prepared comprehensive Installation and training documentation to support the satellite network.

·    Integration of NOC monitoring systems to affectively monitor the satellite network.

·    Created Corporate Strategy for the consolidation, standardization and operations of the satellite networks, which is still in use today. 

US DEPARTMENT OF DEFENSE - Bad Aibling, Germany 1996 -1998
Satellite Earth Station Technician – GS-0856-09 – Top Secret Clearance