CV: Shell Learning Operations Officer - Internal/External Communication

Portuguese

Date of birth: 28-06-1975

Short BIO

I have 7+ years of experience managing and implementing communication and IT projects in scientific and technical organizations. I have been a consultant in Communication and in Information Management and was part of the Communication Strategy & Planning team of the European Space Agency. I have a recognized talent to work with different players and achieving fast results bringing new ideas in communication and outreach. I have consolidated experience in both External and Internal Communication projects.

Since 2001 I have been providing business management support in the organisations I have worked. This included support to the planning, preparation, execution and follow-up of technical activities and communication activities and associated progress in terms of output / schedule / resources, and of related procurement actions.

I am a confident user of technology and content management systems as central communication and administration tools. I have taught Mathematics and Information Technology to secondary school students.

Currently I am working in Learning Operations in Shell International on a project concerning the new Virtual Learning Environment implementation and content migration to Moodle.

During my time at ESA I was responsible for writing and implementing communication plans (GOCE, CryoSat and SMOS) and for the negotiation and the set-up of communication partnerships with business partners and stakeholders, including media.

My main interests include: marketing, web technology, science and mathematics, environmental issues. I enjoy travelling and meeting different people. I also enjoy spending time with my family and friends and cooking for them.

Work experience

  Shell International, Rijswijk/Netherlands

  Contractor - Knowledge, Innovation and Design Team / HR         2008 – Present

·   Responsible for Moodle migration and related communication activities - Learning Designer/Functional Administrator certificate through Shell’s Moodle Training and Certification Program and Moodle super user.

·   Project Management support. In particular in control and planning, as well as contributing actively to the optimization of project performance.

   European Space Agency (ESA), Frascati, Italy   

Communication Officer        2002 – 2008                                                                             

·   Wrote and implemented the Communication Plans and managed communication campaigns

·   Coordinated launch events production and media events

·   Identified partners in Industry, Academia and Media, negotiated and implemented international communication partnerships

·   Support to the planning, preparation, execution and follow-up of technical activities and communication activities and associated progress in terms of output / schedule / resources, and of related procurement actions.

·   Web editor for ESA Centre for Earth Observation corporate website and the Italian, Spanish and Portuguese Web Portals

·   Coordinated and supported a consultancy study on the social and economic impact of the business activities

·   Advised high level management  on communication strategies

·   Coordinated internal awareness events and acted as main coordinator for communication events implementation

·   Responsible for news releases, briefings and news articles

·   Supported procurement procedures, operational initiation and contract supervision and management

·   Responsible for organising and running of internal and external meetings including preparation of documents and presentations

Public and Institutional Relations Officer                            2002 - 2008

·   Advised on the communication strategy implementation

·   Managed and ensured practical organization of stands at exhibitions during international conferences and fairs.

·   Presentations on the agency history and programme

·   Main contact point concerning education and communication with Portuguese institutions and public authorities. Successfully organised four National Space Days, in which participated on average 400 persons, including the Portuguese Minister of Science and Higher Education and other high-level representatives from the government, academia and industry

·   Participated in Task-force meetings and tender evaluation report sessions

·   Represented ESA in several high-level events and meetings

·   Main focal point for local and international media, as well to the general public, answering external queries and providing information and documentation and prepared media information kits

·   Produced press clippings and checked media for issues that affect the organisation

·   Responsible for the production of corporate brochures and other printed material

Education projects coordinator          2002 - 2007

·   Developed teaching materials, together with education experts

·   Organised and took care of the practical coordination of several school trips to the Netherlands with students from Italy and Portugal

·   Coordinated multiple education projects on space and science together with institutions and science foundations

·   Organised public events aimed at youngsters with astronauts that included on-the-road experiments

·   Co-organised the Nuna Tour – a European tour of the fastest solar car in the world developed by university students

·   Part of the inter-directorate education advisory team for two years

   Accenture, Lisbon/Portugal    

   Assistant Consultant                2001 – 2002

·   Web developer. Analyst on the implementation of the Integrated Information System of the European Social Fund in Portugal (SIIFSE).

·   Project assistant in different project phases

·   Change Management and Development junior coordinator

·   Participated in the one month consultancy course and received full certificate award

Escola Secundária Rainha Dona Leonor, Lisbon, Portugal 

Teacher           2001

·   Teacher of Mathematics to secondary education students - level A and B

Colégio Mira Rio, Restelo, Lisbon, Portugal 

Teacher           2000 - 2001

·   Teacher of IT and Mathematics to secondary education students - level A and B. The school was and is at the moment in the top 5 best of Portugal in national examinations results ranking.

·   Invited to be the coordinator of the senior student’s school trip to the European Parliament in Brussels. Accompanied students for the week trip and provided coaching on the presentations they had to do to the European parliamentarians

·   Developed and facilitated a 3 months introductory course on Information Technologies for the mothers of the students

·   Helped implementing new education methodologies and organized sharing sessions with other teachers. Implemented recovery programs for students with more difficulties in following the curricula.

Escola Secundaria Quinta do Marques, Oeiras, Portugal

Teacher                                                                                                 1999 - 2000