CV: VSAT Technical Operation Manager

A result-driven professional with 18 years of rich experience in VSAT/Satellite Communication/ Telecommunication/Hardware & Software Testing of satellite communication Hardwares / switching products, Radio Transreceivers ( Radio Frequency Equipements  ) ,Satellite  VSAT Remotes  Installation  configurations  Implementation, Customer support, Pre sales Project Management, Program coordination, Relationship with Customer, Business Process Re-engineering, Strategy Planning and Providing Technical Training in India for Satellite communication  hardware.

1        Presently working in UNIVERSAL Telecom services in Afghanistan from 22 Dec 07 to Till Date. As a senior Technical VSAT Operation Manager and look after Afghanistan, Tajikistan  and CIS Countries.

2        Working experience on  HUGHES ,IDIRECT and VIASAT Technology.

3        Setup  idea about on VNO ,  NOC and TAC .

2 Worked in HUGHES COMMUNICATION INDIA LTD, Gurgaon (HUGHES NETWORK SYSTEM) U.S.A. since Sep 1999 to 21 Dec07) as Senior Technical  Analyst (  A technical  expertise in spearheading projects on design, development and implementation, automation of existing business processes, technical support for products and implementation & maintenance of IT projects for improvement, of productivity. Functional expertise in implementing Financials System entailing Business Analysis (Gap Analysis), Application Development, Integration Testing, Post-Implementation Support and End-User Training. An effective leader with proven abilities in leading teams during the project phase, training and guiding team members and enabling knowledge sharing among the team.

 Job Responsibilities in Hughes Communication India Ltd

 Handling (HUGHES NETWORK SYSYTEM) Authorised Test and Repair Lab.

• Providing technical information & guidance to Hughes engineers ( RF Application & inside Technical Sale supports ).
• Monitor and Control, Real Time Trouble Shooting for RF Terminals,Modems,Multiplexes and Software Problem associated to VSAT Networks operation, install and maintain VSAT  terminals.
• Satellite C-Band,XC Band, and KU Band RF Terminals, HPA ( 8 Watt to 100 Watt ), SSPA, RF Converter, UP/Down Converters, Transceiver, LNA, LNB and LNC all hardware testing and Reparing  on modules Level as well as Components Level.
• Technical and hardware support to entire customers.
• Handling VSAT Remote Installation franchises and HCIL Engineers.
• Components Level and Modules Level Repairing of all VSAT Equipments ( Radio frequency Transceivers, Digital Modems  and Network operation Digital Equipments)
•  Pre sales Hardware Testing in Ware House (Noida and Bhiwadi Rajasthan).
•  Experience in Project Planning, Estimation, and Tracking Budget control.
•  Performs test effort quality Management
•  Responsible for Handling Good Relationship with Customer.
•  Performs process and People Management.
•  Local Customer Management for third Party Repair Revenues.

• Identifying prospective clients, mapping their requirements and designing of proposals & conducting techno-commercial presentations for new business development and providing technical support to sales team.

• Acceptance Test clearance for Government Customers and Insurance Claims.

• Valuating new product /software and technologies for the business group.

Ÿ  Recruiting, selecting, training & sustaining a knowledgeable team for achieving high operational efficiency.

Ÿ  Monitoring, mentoring & managing the team members to ensure quality deliverables in the market.

·         Acted as level-3 Escalation for TAC.

·               Successfully completed testing for BSE (Bombay Stock Exchange) shifting project from PES to   Direcway.

·               Successfully completed Pre-installation inspections (Acceptance Tests) for different Customers including Reliance Infocomm, HUTCH, IDEA and IRCTC (Indian Railways). Army , Indian Air Force , Police Net work (POLNET).

·         Reducing turnaround time for products from 20 days to 10 days.

·         Allocation and Reconciliation of spares in region.

·         Spares support for upgradation of different customer’s sites including BSE.

·               Generated Revenue by successfully completing third party equipments repairing for PLAYWIN, POLNET, BSNL, I.T.I., ITC and Indian Air force.

1. Commenced career with (MODI OLIVETTI LTD) Computer Manufacturing Company from  June 20,  1990 to  September 14, 1999

• Manufacturing-2 year
• Assurance- Quality -2 year
• Test & Repairing ( TRC ) and Customer support – 6 Years

2. Further joined HUGHES ESCORTS INDIA LIMITED now known as HUGHES COMMUNICATION INDIA LIMITED on September 15, 1999 and continuing till date.

·         Handling Customer Support

·                                 Test & Repairs

·                                 Program Management

1. HCIL formally known as HECL (HUGHES ESCORTS COMMUNICATION Ltd) is a leading Sat COM Company in integrating Corporate Networks in India and now serving Broadband Connectivity and Data Center hosting. It provides Broadband/ Internet/ Intranet Services to many major Indian companies.

Hughes Net Global Education is the premier broadband satellite based education and training service for consumers, small businesses and Enterprise markets.

2. MODI OLIVETTI Ltd is a joint venture company between OLIVETTI, Italy and MODI Group. It established its Computer manufacturing plant in Rampur (U.P).   

1        B.Sc. (Phy., Chem., Math)

2        Two years diploma in electronics

3        Pursuing MBA Degree from Guru Jambeswar university Hisar (Haryana)through distant education