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Flexible to quickly handle many different and changing kinds of circumstances but also with the capacity to coordinate complex jobs that requires planning and thinking things through to assure that results are achieved. Confidence to take on work assignments that involve serious difficulties and risks. Ambiguity tolerance to comfortably and effectively deal with situations where things cannot be anticipated. Empathy to gain in-depth understanding of other people. Global Operations, Global Customer Services and Supply Chains Management in more than 140 countries with Service Level Agreements of 48 hours. Management of complex IT departments & International Project Management with more than 40 projects from 10 to 200 million dollars that included strong Change Management processes. Consulting & Executive Coaching in Business Strategy, Change Management and Business Development. Global Operations Management of an American Telecommunications Company that delivered and maintained end-to-end services in more than 140 countries and gave teleport services throw 2 teleports, 1 at UK and 1 at Germany that formerly belonged to Deutsche Telekom (the third teleport in the world). The position was responsible for the business development and the start up of a highly secure Data and Disaster Recovery Center. Global Customer Service Management that included a Global Operation Center and a Global Delivery Center dedicated to the attention of NGOs like United Nations, World Bank, International Monetary Fund and African Union, Governmental Organizations like US Army and large international companies like Citigroup, HSBC or BNP Paribas. The position also was responsible for the attention problems escalated from General Managers, CEOs, CIOs or Operations Directors from these customers. Supply Chain Management worldwide through 10 Regional Support Centers (in USA, UK, Germany, United Arab Emirates, Argentina, Russia, Kazakhstan, Kenya, Senegal and Thailand) that included Warehouses and Field Engineering facilities. The position was based at the Headquarter in USA, the main teleport in Germany, the secondary teleport in UK and the NOC in Argentina, and included the responsibility for the following departments: Technology Strategy, Engineering, Service Delivery, Service Assurance, Supply Chain Management, International & Regulatory Affairs and the Regional Directors for Europe, Asia and Africa. Major goals achieved:
Business Strategy Consulting and Executive Coaching in Information, Telecommunications and Media Industries. Business & Change Management Strategy for the implementation of the Digital Television and the Convergence Telco - Media for Channel 13 of Chile (Consortium integrated by: Siemens Media -formerly BBC Technology-, Grant Thornton and Decision Making. Required 1 month in UK and 5 month in Chile). Planning & Preparation of the largest SAP project of Argentina: 9 companies, 3 countries, 2.000 My SAP users, 14.000 portal users and 6 millions clients for the telecomm. solution (60 employees & 5 managers). Responsibility for the Information Technology department of Páginas Amarillas. The position also included the consolidation of the IT departments of Telecom Personal (mobile operator) and ARNET (ISP operator) with the Corporate IT Shared Service Center. Start Up and Change Management of Genesis, a new Billing & Collection System with a cost of 200 million dollars and 500 employees involved in the project and 2000 users impacted. Because the project was developed at Telstra and Sevillana de Gas and required to work in Australia and Spainfor 3 month). Project Manager of the Mediation System needed for the call by call billing (reporting to Telecom Italia, half time in Italy and half time in Argentina). Project Manager for the Network Digitalization and the Service Activation (reporting to France Telecom, half time in France and half time in Argentina). Start-Up, Change Management & Interim Management of 4 Call-Centers / Back-Offices / Network Operations Centers with more than 1.200 employees without sensitive operative impacts. Planning & Control of an Operational Unit (Buenos Aires) of 500 millions dollars/year with 23% of the company revenue share (goal achieved: 18 % of decrease in operative expenses). Holding scorecard development. The assignment required 3 month of training at the National Management Support Center of France Telecom in France). Process reengineering and change management for the implementation of a new business model. Functional analysis coordination and change management for the implementation of ORACLE FINANCIAL and an Executive Information System. Business and Change Management Strategy for Telecommunications and Utilities companies (trained in USA). Business strategy consulting for the main mobile operator: Movistar (formerly Movicom). Change management and government negotiation for the privatization of Petroquimica Bahia Blanca. Participation in the task force for the privatization of ENTEL (National Telecomm. Company of Argentina). Pre-Sales of microwave projects for Alcatel (telecommunications business unit formerly Teletra). Business Management Doctor, Universidad Argentina de la Empresa (thesis: Change Management of Large Projects – in process). Business Strategies Master, Universidad de Deusto (Bilbao, Spain). Business Management Engineer, Universidad Argentina de la Empresa. English (fluent), French (intermediate), Italian (intermediate) & Spanish (mother’s language). | 1 month - Discovery | 350 euros | convert |
| 3 months - Bronze | 850 euros | convert |
| 6 months - Silver | 1450 euros | convert |
| 12 months - Gold | 2500 euros | convert |
