A personnel & project manager, with experience of procuring and managing projects in an international environment, identifying and implementing cost savings, and providing 24/7/365 operations support in multi-national, multi-vendor, time-critical environments, such as European Satellite Navigation Industries (a consortium formed by the major European aerospace companies to act as the industrial prime for the procurement and deployment of the test phase of Europe’s Satellite Navigation System, Galileo (http://www.esa.int/esaNA/galileo.html)), Amadeus (the Global Travel Distribution System with connections to more than 60,000 travel agents, almost 10,000 airline offices and approximately 470 airlines), and the European Space Agency’s Space Operations Centre (ESOC).
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Career Summary

EADS Astrium Services GmbH
2008 - , Senior Manager, Global Telecoms & Advanced Data Networks,

European Satellite Navigation Industries GmbH
2005 - 2008, Network Manager,

EADS Astrium Ltd
1999 - 2005, Manager, Networks & Telecommunications,

Amadeus Data Processing GmbH & Co. BKG.
1995 - 1999 Network Operations Manager

Amadeus Data Processing GmbH & Co. BKG.
1988 - 1995 Senior Network Support Group Co-ordinator

European Space Operations Centre (ESA)
1985 - 1988 Shift Co-ordinator

European Space Operations Centre (ESA)
1983 - 1985 Ground Configuration Controller

European Space Operations Centre (ESA)
1978 - 1983 Team Leader

Department of the Environment (UK)
1973 - 1978 Senior Data Processor
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EDUCATION
BSc (Honours) Open University.

COURSES
Management
• Experienced Managers Training (EADS Astrium)
• Fundamentals of Finance for non-Financial Managers (Frost & Sullivan)
• Management by Objectives (Amadeus)
• Staff Appraisals (Amadeus)
• Management Development (VIP)
• Conflict Management (Krauthammer International)
• Effective Interviewing (Management Centre Europe)
• Motivation Quality Management (Krauthammer International)
• Civil Service Staff Management & Supervision
• Civil Service Staff Reporting

Technical
• CISCO (Lightstream & Catalyst, Basic Router Configuration, Advanced Router Configuration),
• NORTEL (Magellan Technical Seminar, Magellan DPN-100 Operations and Maintenance, Magellan Passport Operations, Magellan NMS Operations)
• ForeSystems ATM Theory & Operations,
• ODS Networks (Infinity Enterprise Hubs & Switches, Warrior Switch Hardware & WarriorVision, Infinity Network Management),
• Using Fast Packet to Integrate Multi-protocol Networks (Sander Group, Inc),
• Satellite Communications Systems (Bernard E. Keiser),
• Timeplex (TDM Operations, TDM Engineering),
• BBN X.25 Networks (customised course covering operations, configuration, installation, and hardware),
• IBM (Networking in a Multi-Domain Network, NCP Definition, Netview Customisation, Protocols and Data Formats)
• Network Management Based on International Standards - X.700 & OMNIPoint
• Unisys DCP Definition
• SESA DPS-25 Data Packet Switching (X.25)

Skills and Abilities
Experienced with European and American company culture, and the culture of European Organizations. Successful negotiation experience. Proven record in managing complex international projects. Sound and solid experience in aerospace and travel industries. Used to analyse and solve complex problems. Experienced in building new organisations and change management regarding organisation and culture Able and willing to take and exercise responsibility Goal and success oriented. Excellent motivator
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Career Details

July 2008 - Present
Senior Manager, Global Telecoms & Advanced Data Networks,
EADS Astrium Services GmbH, (http://www.astrium.eads.net/en/navigation-services/),
Lise Meitner-Strasse 2,
Gebäude 10.0,
85447 Ottobrunn,
Germany

Primary Functions:-

• February 2011 - present. "Internal Consultancy", supporting Astrium Services and Astrium Satellites subsidiaries on communications & data network aspects of EDRS and EGNOSv3 in the areas of network design, network management tools, and operational concepts.
• July 2008 - January 2011. Responsible for all activities related to Astrium Services’ participation in the Galileo programme:
  • Project Manager for the Astrium Services part of the tender for Galileo Operations Work Package in Full Operations Configuration phase
  • Work Package Project Manager for a European Commission study relating to the security of the European components of the Global Navigation Space System
  • Supplying and managing support staff to Astrium UK team installing Galileo Ground Control System at the German Aerospace Centre (DLR) in Oberpfaffenhofen
  • Supporting DLR and Telespazio (co-primes for Galileo Operations Work Package in Full Operations Configuration phase.)
• Network design, network management tools, and user management tools for a study related to space-based communications services to be provided to institutional (i.e., government) customers

January 2005 – June 2008
Network Manager,
European Satellite Navigation Industries GmbH,
Lise Meitner-Strasse 2,
Gebäude 10.0,
85447 Ottobrunn,
Germany
Primary functions:-
• Procurement of the global Wide Area Network, the Galileo Data Dissemination Network (GDDN), to link the globally distributed Galileo Ground Stations to the Galileo Control Centres in Europe
    • Prepare and provide a one-day presentation to potential bidders, on the Galileo project, the role of the GDDN, the highly demanding performance requirements imposed on the GDDN, and the European Space Agency’s (ESA) procurement processes.
    • Produce the tender documentation according to ESA’s procurement processes,
    • Manage a “virtual” team, consisting of Ground Segment and Control Centre Engineers, Performance Engineers, Product Assurance and RAMS Specialists, Contract Officers
    • Chair all meetings, reviews and boards, associated with GDDN vendor selection, negotiation, design review, scheduling, deployment and acceptance
• Represent ESN Industries at technical and procurement meetings with Industry and ESA, concerning network equipment (not procured by ESN Industries) that connects to the GDDN
• Produce a technical requirements document for the Control Centre Local Area Networks (to be used by the Control Centre provider in procuring the LANs)
NOTE: Since January 2008, ESA had taken over Prime responsibility for the Galileo Programme, and I supported ESA, who are responsible for the functions listed above, even after moving to my present role in EADS Astrium Services.

October 1999 – January 2005
Manager, Networks & Telecommunications,
EADS Astrium Ltd (http://www.space.eads.net),
Gunnels Wood Road,
Stevenage,
SG1 2AS,
Herts,
G.B.
Primary functions:-
• Provide data networking and telecommunications (fixed & mobile voice) services within EADS Astrium Ltd
    • Manage a team of network engineers/analysts, split over 2 sites in the U.K., in the day-to-day operation and support of the Gigabit Ethernet based LAN (CISCO) and WAN (T-Systems),
    • Responsible for all activities related to telecoms: voice (managed services provided by Cable & Wireless (fixed) and Vodafone (mobile)), video & fax, and managing 2 staff dedicated to telecoms
    • Implement standardised operational network management procedures,
• Responsible for harmonising telecommunications services across EADS Astrium,
• Provide strategic direction for networking & telecommunications in the company,
• Reduce networking & telecommunications costs
• Project management:
     • LAN Upgrade: move from an FDDI to switched, gigabit Ethernet environment,
    • Corporate Voice project
       • Harmonisation of organisation, processes & procedures, operation and technology
       • Definition of future corporate strategy for fixed and mobile voice
    • WAN Outsource: selection of architecture and vendor(s) to provide European data and video network, plan migration path, etc.,
    • Move from individual contractor operational support to managed service operational support. (Cancelled due to insufficient cost saving)
    • Move to single mobile telephony vendor across Europe, with a European Mobile VPN
    • RFP for fixed telephony services in the UK
• Ensuring standardisation of documentation, diagrams, etc., in compliance with ISO 9000 directives
• Administrative management of the team, including formal performance reviews of staff members (via a Management by Objectives process), training, conflict management, etc.,
• Co-ordinate corporate projects with the national network managers of France and Germany & Spain.

February 1995 – October 1999
 Network Operations Manager,
Amadeus Data Processing GmbH & Co. BKG., (http://www.amadeus.net/),
Berghamer Strasse 6,
83447 Erding,
Federal Republic of Germany.
Primary functions:-
• Management of a 17 person team, providing 24/7/365 monitoring and control of Amadeus’ world-wide Nortel backbone network, Cisco Router and Catalyst networks, access circuits, and customer connections, including 2nd level problem determination via the use of BER testers and datascopes, and the following management systems,
    • IBM Netview, IBM Network Performance Monitor, Symphony (an in-house developed “manager of managers” based on IBM’s Netview/AIX, used to monitor the IP environment (including web servers) and several non-IP platforms, including the SNA environment, the BBN X.25 environment, etc.), NORTEL NMS, Stratacom Strataview, MOSS consoles (for IBM 374X Communications Processors).
• This support was provided on various protocols (IP, SNA, X.25, Token Ring), network hardware (IBM 3174s & 3745s, Bytex Unity 10 & Unity 50 Network Management matrix switches, BBN T/300 & C/10 X.25 network switches, Unisys DCP30 & DCP50 Communications Processors, IDG 9088 remote channel-to-channel Processors, and related software (including management tools).
• Escalation to vendors and PTTs/Telecoms
• Service review meetings with PTTs/Telecoms
• “Service review” meetings with customers (Airlines, Travel Agency organisations, etc.)
• Problem trend analysis,
• Control migration to production of all network related changes,
• Evaluate operational procedures,
• Administrative management of the team, including formal performance reviews (via a Management by Objectives process), shift planning, training, conflict management, etc.

October 1988 - January 1995
Senior Network Support Group Co-ordinator Amadeus (See above for address)
Primary functions:-
 • Supervise a 4 man Network Support Group in providing:
     • 3rd level problem determination for the Network Control section on hardware and software problems,
     • Operational, redundancy and fallback procedures for the Network Control section,
      • An interface to 3rd parties such as hardware and software vendors, PTTs, the airlines, etc., for reasons of problem determination, co-ordination of testing activities, etc.,
     • Evaluation of statistical trends in utilisation, errors, response times, etc.,
     • Training to Network Control staff, and to airline computer / network centre staff on Amadeus equipment located on their sites.

The different network management tools required extensive knowledge of DOS, Windows XX, OS/2 and various flavours of UNIX.

August 1985 - October 1988
Shift Co-ordinator,
Operations Control Centre, (http://www.esa.int),
European Space Operations Centre (ESOC),
Robert-Bosch-Strasse 5,
64293 Darmstadt,
Federal Republic of Germany.
Primary Functions:-
 • Trouble-shooting of real-time operational problems,
  • Within the control centre, computer centre, and at the ground stations, coordinate and supervise:
    • Real-time operations,
    • Re-scheduling of real-time operations,
    • Implementation of contingency procedures,
     • Power failure recovery procedures,
     • Testing installations of new equipment.
 • Investigate and maintain status reports for management of all control centre and ground station facilities, activities and anomalies.
  • Supervise the performance of tasks of the Ground Configuration Controllers (see below) and Data Controllers (who were responsible for the operation of data routing equipment, modems, multiplexors, line patching, telemetry receivers, etc.).

October 1983 - August 1985
Ground Configuration Controller ESOC (See above for address)
Primary Functions:-
Monitor and control of the agency's X.25 ground station network (SESA DPS hardware) and the Multi-Satellite Support System computers (SEL/GOULD 32/67 mainframes) for real-time support of the agency's satellites and spacecraft. Report to the Shift Co-ordinator on all operational matters.

October 1978 - October 1983
Team leader ESOC (See above for address)
Primary Functions:-
Supervise a maximum of 5 staff operating an IBM 360/158 with VS2 TSO, a Honeywell-Bull Level 66 with GCOS, and an ICL 470 with Multijob, in providing off-line, interactive and batch services to the agency in the Space Operations Centre in Darmstadt, and via the agency's computer network, to agency staff in Paris, Noordwijk (Holland) and Frascati (Italy).

March 1973 - February 1978
Senior Data Processor,
Department of the Environment,
Driver and Vehicle Licensing Centre,
Longview Road,
Morriston,
Swansea,
U.K.
Primary Functions:- Operation of three ICL System-4 computers, producing driver and vehicle licences.
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Countries with specific Working Experience

UK, Germany, USA

Branches and Markets with specific Working Experience

 • Space (Commercial and Space Agencies)

 • Travel (Global Reservation Systems)

 • Networking (WAN & LAN)

 • IT general