Personal information
Nationality Portuguese
Date of birth 28.06.1975

Education and training
Dates September 2010-July 2011
Master Degree in International Communication Management Full-time programme Corporate Internal and External Communication, Project Management, Marketing Communications
The Hague University

Dates October 1993- January 2001
Licenciate in Mathematics Education degree Education and Mathematics
University of Lisbon

Work experience
Dates 2011-current
Employer European Space Agency (ESA), ESTEC Netherlands (contract with Sapienza Consulting)
Position held Reporting Services/Communication Officer at the Promotion Office of Human Spaceflight Directorate
Main activities and responsibilities
• Speeches, Presentations and briefings to Management
• High-level External Communication
• Support to ad-hoc ESA promotion activities
• Responsible for Internal communications about key business developments

Dates 2008-2010
Employer Shell International, Rijswijk/Netherlands (contract with Blue Lynx)
Position held Knowledge management and communication Assistant
Main activities and responsibilities
• Content manager Shell wiki (+70 000 users). Design of global trainings.
• Training of users and super-users.
• CMS migration and managing related communication activities - Learning Designer/Functional Administrator certificate through Shell’s Moodle Training and Certification Program and Moodle super user
• Communication support for the Knowledge, Innovation and Design Team / HR (drafted team communication plan)

Dates 2002-2008
Employer European Space Agency (ESA), Italy
Position held Corporate Communication Officer
Main activities and responsibilities
• Drafting and implementing the Communication Plans in alignment with corporate strategies and managed 150k communication campaigns
• Responsible for organising and running of internal and external meetings including preparation of supporting documents and presentations
• Identification of partners in Industry, Academia and Media, negotiated and implemented international communication and education partnerships
• Planning and executing technical and communication activities and associated progress in terms of output / schedule / resources, and of related procurement actions.
• Responsible for intranet site, weekly news releases, briefings and news articles
• Web editor for corporate website
• Coordinating internal awareness events and acted as main coordinator for about 10 communication events a year and their implementation
• Managing and ensured practical organization of stands at exhibitions during international conferences and fairs
• Representing ESA in several high-level events and scientific meetings
• Main focal point for local and international media, as well to the general public, answering external queries and providing information and documentation and prepared media information kits
• Producing impact report, including press clippings and checking media for issues that affect the organisation
• Coordinating multiple education projects on space and science together with institutions and science foundations, including the preparation of fact sheets.

Dates 2001-2002
Employer Accenture Consulting, Portugal
Position held Consultant
Main activities and responsibilities
• Web developer. Analyst on the implementation of the Integrated Information System of the European Social Fund in Portugal (SIIFSE).
• Project assistant in different project phases
• Change Management and Development junior coordinator

Dates 1999-2001
Employer Secondary Schools Lisbon
Position held Mathematics Teacher
Main activities and responsibilities
• Teaching Mathematics to secondary school students

Personal skills and competences
Languages:
Native speaker of Portuguese, very fluent in English, Italian. Good knowledge of French and Spanish. Fair knowledge of German and Dutch.

Social skills and competences
Worked for 8+ years in International Organisations with geographically dispersed teams. Has recognised very good team spirit, but also has the capacity to work independently and bring innovation through her proactive attitude and her creativity in managing resources. Proven track record as a competent coach, capable of raising enthusiasm, dedication and confidence in colleagues. Proven strategic thinking. Has been on the front line in challenging communication campaigns and in critical moments. Was invited to work on the Strategy and Planning Team. Experience in harnessing ideas and opportunities to achieve goals. Responsible for the definition and implementation of communication campaigns and for contributing to the definition of high-level communication strategy. Has excellent communication and mediating skills and knows how to handle issues with respect and discretion when needed. Experience in managing and coordinating different types of projects at European level. Appreciates differences between people and is happiest working in very heterogeneous groups.

Organisational skills and competences
Initiated and managed several successful projects at the work floor but also outside work. Successfully built several long-term partnerships with stakeholders, including media and public institutions. Likes working in a dynamic and demanding environment. Experience in providing ad-hoc support in administrative tasks. Experience in making power point presentation and other support materials, preparing meeting dossiers. Drafting skills in several internal documents, such as strategic plans, project proposals and project reports.

Skills and competences
Skilled speaker and presenter. Creative and fast-learner with regards to software and IT.

Computer skills and competences
Very good knowledge of Microsoft Office™ tools and Lotus Notes Advanced understanding of content management systems. Experienced in maintaining and producing content for websites. In particular IPS. Knowledge of HTML and JavaScript Good knowledge of graphic design applications (Adobe Acrobat™, Photoshop™)