PROFILE

 A highly skilled and resourceful project manger with more than years twenty experience as a technical manager. Accustomed to working under pressure to tight deadlines, who is able to meet targets and deliver complex projects to tight timescales. Excellent organisational ability and well developed interpersonal skills for optimising team contribution. Having delivered a variety of projects from marketing initiatives for mobile internet, desktop rollouts, software developments and new technical infrastructure deployments. Worked within both the public and private sectors with high level stakeholders and sponsors. Used to taking on in-flight projects and utilising a more agile approach to bring the project back on target.

CAREER SUMMARY

Oct 09 to Present               Ericsson – Project Manager

Brought on board to take control of an existing 3 ROI project, with NSN providing the new infrastructure. This project had been running for approximately a year is delivering a new I-HSPA technology. This is a forerunner to LTE and 4G development for the network. The I-HSPA deployment is supporting a government National Broadband Scheme, which has tight timescales for delivery. With the new and untried technology and the rigid timescales for delivery, this project has many challenges.

• With multiple parties involved with a new technology deployment, it was important to improve communication and bring and much closer working relationship.
• The new I-HSPA technology was deployed to support mobile broadband and is ne of the first steps towards LTE and 4G working. With no other operators using this technology, tighter controls on the design, testing and deployment of this technology had to be brought in to see a decrease in network issues. The risks had to be balanced against the need for contractual rollout requirements.
• Project control had to pay greater attention to governance and risk assessment, while balancing technology against targets. Closer working groups, new methods of working, correct controls all contributed to a more stable design, test and build programme.
• Alongside the major project, I also ran other projects to deploy new SMTP relay servers, increase GGSN capacity, rehost RNCs and deploy a legal intercept solution.

Feb 09 to Sep 09                Vodafone – Project Manager

Employed as a project manager within Group Technology Solutions and also working as the project manager for VF UK., delivering 2 cross border projects. Delivering projects across the UK, Germany, Italy, Nederland’s, Spain, Greece Ireland and Portugal operating companies. These projects used technologies to deliver a centralised billing solution to large corporate customers, regardless of their employee locations.

• Brought in to pick up two business targeted projects that had slipped on delivery targets. The projects were using mobile core network elements to deliver data billing from a centralised GGSN, over a diameter billing platform.
• Identified technical, procedural and operation project issues and implemented actions to rectify these, so as to bring the project back on track.
• These projects required core network connectivity from several VF European Operating Companies, which had to be managed on a technical, commercial and operational level.
• Responsible for running multinational teams in UK, Italy and Germany to deliver technical documentation, implementation, operational procedures and support.
• Responsible for all aspects of project management, including, planning, resource, testing, and stakeholder management within the VF business group.
• Responsible for the VFUK project delivery, including, design, testing, deployment, operational readiness and costs.
• Engagement of the operating companies and production of the business support and operating procedures.

Sep 08 to Feb 09                 T-Mobile UK – Project Manager

Project manager for several core network projects within the T-Mobile UK network, including STP Replacement, HLR Replacement and DWDM Expansion Projects. This covered all aspects of project delivery from, start up, design, delivery, budget control, risk management, supplier management and quality control.

• Picked up the STP replacement project during the delivery phase and carried on through to completion. This required the project to be re-scoped and planned due to slippage inn the delivery timescales and scope.
• Responsible for the HLR replacement project from start up, coving all project management responsibilities. This project covered the HLR hardware replacement, the repair of any data errors on existing platforms and the migration of the Subscriber data from the old HLRs to the new HLRs
• Assigned to the DWDM project to provide mentoring and control for a newly appointed PM. This project was in the delivery phase and had been running for some time and required the project to brought back on track.
• Primary budget responsibility for the STP and HLR projects totalling £10 million.

May 08 to Sep 08                NHS Gloucester – Project Manager

Managing several projects for the clinical IT projects team, which supplied services to the PCT, Acute and Together Trusts. The PCT had already signed a contract for their new HQ and I had been assigned as the IT project manager to proved the IT infrastructure on a very short timescale.

• Responsible for all IT aspects of the projects from 3^rd party suppliers, finance, planning and delivery of the PCT move to their new HQ.
• As the PCT building was nearing completion, there was a very tight timescale to delivery the IT infrastructure, desktops, VoIP telephone system and system interconnects.
• Responsible for planning the decommissioning of the old PCT HQ IT infrastructure
• Carried out the deployment of NAS boxes for the together trust and the implementation a data backup procedures
• Responsible for the integration of one department on to the NHS network during their move into new premises
• Responsible for the deployment of new SAN, Blade servers, desktops and Mitel VoIP telephony systems.

Oct 07 to Mar 08                Virgin Mobile – Project Manager

Brought on board to achieve the aggressive targets necessary for two failing business critical projects. These projects had to be delivered to a tight timescale and achieve all business targets within that time. New business requirements (BSS) had to be collected to deliver the new scope of the project in a very short space of time.

• Responsible for all aspects of the projects, where much of the testing, planning and operational readiness had not been done, while the deployment phase was in operation.
• Delivered in 4 months, two long standing projects that were more than 12 months behind schedule and with scopes that no longer met the business requirements.
• Provision of test plans, acceptance criteria and testing resource to prove suitability of products.
• Re-scope of project and incorporation of change requests with all necessary planning and resource.
• All redesign, planning, resourcing, budgeting and testing had to be within the same timelines to meet the business requirements.
• The projects covered many areas including CRM, singleview, java, FTS and web technologies.

Jun 07 to Sep 07                 Hewlett Packard – Project Manager/Migration Lead

Responsible for the migration of network services (OSS) within the Vodafone UK network, from discovery and specification through to deployment, implementation, service cut-over and early life support.

• Preparation of change notifications, detailed migration cut-over plans, regression plans and technical specifications.
• Management of customer and stakeholders for each service to provide consultation, progression and technical specification, which covered many applications, servers SANs WANs and LANs
• Engaging with the customer stakeholders and any third parties in the production of the discovery and specification documentation required for migration.
• Preparation of detailed migration cut-over & regression plans in collaboration with stakeholders and managing migration cut-over & early life support.

Jan 06 to Jan 07                 Ericsson Services Limited - Project Manager

Responsible for managing the teams to design, implement test and integrate new platforms and services for mobile carriers. As the project manager, this covered all areas of project management duties (Prince2) and budget control. Delivery of network improvement and customer service projects.

• Primary responsibilities were the management of multiple project streams, vendor management, and internal client liaison.
• Project manager responsible all aspects of product delivery, including resource, work packages, finance, technical design, implementation, risks, change control and planning for booth packet switched and circuit switched projects..
• Duties included, quality management Project management, management of rollout, reporting, scheduling, risk management, financial management. Third party and vendor liaison. Liaison between the business users and technical teams and Stakeholder Management.
• Technical delivery of project scope covering areas such as, SGSN, GGSN, IN, DNS, UNIX, IP, Diameter, SIP, IN, Push Mail (blackberry) and SS7.
• Delivery of multi party designs, development and plans with Nokia, Alcatel, C&W, O2 and Vodafone.

May 05 to Dec 05                Hutchison 3G - Project Manager

Project Manager for the design, implementation testing and integration of new platforms and services for Hutchison 3G to be deployed throughout their mobile network.The role involved solution design; all project management duties (Prince2) and budget control. The project was delivered on time and under budget.

• Senior project manager responsible all aspects of product delivery, including resource, work packages, finance, technical design, implementation, risks, change control and planning.
• Duties included, quality management (both of internal deliverables and 3^rd party suppliers). Project management (Reports, PID, Planning, Change Control etc). Full project life cycle management. Project Reporting. Scheduling, staffing & financial management (Budget of >£1.5M). Third party and vendor liaison. Liaison between the business users and technical teams. Stakeholder Management.

Jan 05 to April 05               BT/Trend Networks - Project Manager/Senior Network Designer

Contracted to provide network designer and management BT/Accenture on network replacement program for QinetiQ LAN/WAN (Government Secure) across 60 UK wide dispersed sites.

• Senior network designer/project manager for rollout of new infrastructure to multiple sites for a MOD network replacement program throughout the UK.
• Developed the site design plans and provided packages to the implementation teams on the technical aspects of the required infrastructure replacement.
• Project managed the site rollouts in co-ordination with BT to insure personnel and equipment available on location to implement the new site design plans
•  Preparation of detailed migration cut-over & regression plans and managing migration cut-over & early life support.
• Full project responsibility to ensure all deliverables were  installed, tested and running within tight timescales.

May 04 to Nov 04                Fujitsu - Project Manager

Managing the development and implementation of all components of the change control, communications plan, issues, risks and planning for the DII XP rollout for the MOD.

• The role involved project management duties (Prince2) for the structuring of change and fault control between the board, stakeholders, contractors and subcontractors for the rollout of the MOD Main Building DII IT infrastructure refit.
• Surveyed in place processes and procedures for fault reporting and closure, to ensure controls we re in placeand met. Developed new controls and communications plans for the internal teams and third party suppliers to ensure full loop closure on all events to ensure quality control and risk management targets.
• Responsible for interoperability between Fujitsu and the other providers and so negotiated and implemented new agreements with external parties to speed up and improve closure on all issues.
• Responsibilities included quality management both of internal deliverables and third party suppliers, Project reporting, third party and vendor liaison.
• Stakeholder liaison between the business users and technical teams, developing work packages and procedures to decrease overheads and improve delivery timescales, resulting in early delivery of the project.

May 00 to Apr 04                 Update Services – Project Manager/Consultant

Utilising technical and managerial skills to provide telecommunications consultancy services to all areas of the public and private sectors. An experienced Project Manager/Consultant, providing project management and technical consultancy services to clients including, NHS, NHS Information Authority, Cogent Defence, Foreign and Commonwealth Office, United Nations, AT&T,  Rogers Wireless, Nortel Networks, Orange, Barclaycard, Swisscom and Motorola

• NHS Information Authority – Managing the study, planning and development of an acute trust wireless solution to overcome budgetary constraints of tradition solution methods. Responsibilities includedproject management (Reports, PID, Planning, Change Control etc), business development, quality management (both of internal deliverables and 3^rd party suppliers), solution design.
• NHS Information Authority – Project managed a national Directory Enquiry service, enabling a full bespoke health service solution – this role included negotiation with suppliers and analysis of bids to provide all NHS trusts with a single cost effective solution.
• Provided technical and business support to Lloyds Pharmacy project team in relation to their GIS prescription delivery service, including technical and business benefits for system delivery.
• NHS – Project managed the design development and implementation of all components of a greenfield VoIP solution including analysis of vendor’s offerings, liaison with trust personnel to ensure technical solution met with requirements.
• Provided technical consultancy services to AT&T Rogers Wireless (Canada) during their conversion from the IS mobile system to GSM/GPRS system, which included cross training to the ETSI protocol specs and GSM/GPRS equipment, fixing of installation faults and interconnect consultancy for SMS. Provided consultancy services for the restructuring of a Swisscom SS7 backbone core network due to high SMS traffic loading from their own and other mobile networks.
• Provided technical consultancy services to Safaricom (Kenya), which included training of their technical staff on the SS7/GSM protocol specs and the GSM network. Also provided interconnect consultancy for SMS connectivity to other providers and for the planning of the network expansion.
• Managed training needs analysis on behalf of clients, including Orange (Netherlands) for retraining of workforce due to major system upgrades. Developed and delivered Technical/Sales and pre and post marketing Telecommunications educational packages, with clients such as Nortel Networks, Orange and the NHS. Responsible for the development of generic courses, which cover all aspect of terrestrial and mobile telephone networks.

Jan 00 to May 00                                Versatel, Antwerp – Telephony Networks Consultant

Contracted as the in-house expert to provide technical and management support to the permanent staff within Versatel. This required the implementation of scheduled maintenance procedures, reporting procedures and regular “skills transfer” type training sessions to ensure survivability.

• Responsible for the maintenance and operation of the DMS 100. Carried out a switch wide audit to establish the status of the switch and rectified many outstanding long term faults. Then introduced daily reporting schedules to produce traffic loading and fault detection procedures.
• Managed the introduction and installation of new peripheral hardware assemblies and the re-engineered of the billing data collection routines and storage media devices to stop data loses
• Responsible for the training of new permanent personnel, to replace the on site contractors. This was achieved with generic classroom session on subjects such as SS7 and ISDN and then this knowledge was used as a base for on the box skills transfer sessions, including SS7 and ISDN datafill

Aug 99 to Dec 99                Codenet, Brussels – Telephony Network Consultant/Project Manager

Contracted as the in-house expert to provide project and technical support to manage the introduction of new equipment and the upgrading of existing equipment. This required the project management of the installs and upgrades and the implementation of procedures and processes to be used by the Codenet personnel during these phases.

• Project managed hardware upgrades and extensions to the carrier class switch network along with the planning and execution of the software upgrade to the existing DMS 100 switch. Managed and carried out the installation, integration and testing of the SS7 links to the Belgacom STPs and the transfer of SS7 traffic from the Associated links to the Quasi Associated links. Managed the installation, integration and testing of a second DMS 100. Carried out the SS7 and ISUP datafill, installation and testing on interconnects from the new DMS 100 to Luxembourg PTT, Belgium carriers and local interconnects.
• Responsibilities included quality management both of internal deliverables and third party suppliers, Project reporting, third party and vendor liaison, liaison between the business users and technical teams, stakeholder management, developing work packages, project management (Reports, PID, Planning, Change Control etc), business development, quality management (both of internal deliverables and 3^rd party suppliers), solution design,full project life cycle management, evaluation of submissions and presentations by suppliers, scheduling, staffing & financial management
• Responsible for the maintenance and operation of the DMS 100. Carried out a switch wide audit to establish the status of the switch and rectified many outstanding long term faults. Set up the Operational Measurement Reports on the DMS to provide fault and traffic monitoring. Then introduced daily reporting schedules to produce traffic loading and fault detection procedures.
• Oversaw the introduction and installation of new peripheral hardware assemblies. Re-Engineered the billing data collection routines and storage media devices to stop data loses
• Responsible for the training of new permanent personnel, to replace the on site contractors. This was achieved with generic classroom session on subjects such as SS7 and ISDN and then this knowledge was used as a base for on the box skills transfer sessions, including SS7 and ISDN datafill

Mar 98 to Jul 99                  SITA - Switch Maintenance Team Manager

As the technical manager I was in charge of a team of engineers that provided preventive maintenance, system diagnostics and second line support for world wide voice network.

• Managed the introduction of a new switch maintenance team within the voice operations department and the production of their maintenance procedures and operational instructions.
• Project managed the implementation and configuration of new CompTel billing mediation platform
• Set up and co-ordinated the production of logs and reports for troubleshooting and performance monitoring of all network entities to provide information for the scheduled and unscheduled maintenance for the DMS switches and the MMCS Meridians.
• Single point of contact to co-ordinate assistance for all service requests to outside agencies and respond to major outages and perform repairs to restore service in as short a time as possible.
• Responsible for troubleshooting and identification of faults on DMS 100, DMS 500, Meridian 81C, Meridian MMCS and Magellan Passport Network and co-ordinating with all outside departments and agencies to resolve the problem.
• Co-ordinate the distribution of all faults within the team on a day to day basis and liaise with the other teams in Voice Operations on special projects, or with SITA customers to provide an interface for the Voice Network Operators

1997 to 1998                        NTL - Network Operations Controller

• Responsible for the control, operation and maintenance of five DMS 100 switches.
• Carrying out the collation and production of DMS 100 statistical information and performance indicators.
• Responsible for the management of billing data and the control of switch operating files and data.
• Responsible for the real time monitoring and fault diagnosis for SDH and PDH networks.
• Controlling the allocation of manpower resources in the event of network and switching failures.
• Co-ordinating with different departments and acting as a central control point in dealing with customer problems.

1994 to 1997                        RAF Oakhanger - Systems Manager and Satellite Payload Controller

• Controlled the allocation and real time monitoring of all RF transmissions including CDMAs on up to four satellites. Initiated the complete restructuring of the frequency allocations to reduce power requirements and improve communications for CDMA broadcast.
• Responsible for the real time communications management of a worldwide strategic and tactical satellite network.
• Managed satellite payload and ground station network of 5 fixed sites and up to 60 mobile sites including power requirement calculations and allocations for all CDMA broadcasts.
• Oversaw the installation and technical transfer of new tactical satellite telephone System.
• Installation Manager for GMF (Ground Mobile Forces) satellite monitoring and control system, which included negotiating with NATO allies on logistics and operations matters. Responsible for the equipment enhancements including the research and installation of a new PC based system.
• Constructed Terms of Reference for key personnel and developed Standard Operating Procedures for major systems in preparation for ISO 9001 external accreditation.

1993 to 1994                        RAF – H. F. Receiver Site Manager

• Evaluated and implemented the use of Health and Safety procedures within the section. Pinpointed danger areas and performed risk and COSHH assessments.
• Production, Q&A, and testing of equipment service designed modifications, which involved the design of the modification, the production of technical documentation and the trialling and quality testing of the package.
• Administered the good health, safety and welfare of 12 members of staff.
• Controlled all of the technical equipment on site and was responsible for controlling the operation, servicing, modification and repair.
• Catalogued and rationalised the stock holdings on site.

1992 to 1993                        RAF - Engineering Co‑ordination Section Manager

• Co-ordinated the allocation of technical courses with outside agencies for all station personnel.  Updated personal training records and allocated personnel to meet section training and manning requirements.
• Implemented the maintenance policy for all equipments installed on the station.
• Controlled all of the station equipment servicing schedules and produced and ratified the documentation.

1989 to 1992                        RAF - NATO Telephone System Controller

• Operated and maintained one on the NATO IVSN telephone system switches, which included all troubleshooting and preventative maintenance.
• Provided operational and maintenance support for several cryptography equipments, for both IVSN and other communications systems.
• Produced a proposal outlining a new manning structure for the division, which included manpower resourcing, shift structures and training requirements..
• When required, provided support for the Technical Control Facility in troubleshooting and operations.

1979 to 1989                        RAF – Various Positions

• Employed on course design to research a variety of satellite systems and equipments, which took place on RAF stations and at manufacturer sites.. Delivery of developed courses to prove timings and provide training of instructors.
• Managed baseband section of the 3^rd line satellite equipment servicing and testing facility. Developing 3^rd line testing rigs and the repair of tri-service satellite equipment.
• Training with Ford Aorospace for the hand over of the GMF (Ground Mobile Forces) installation at RAF Oakhanger
• Supervisor of HF receiver station in Cyprus
• Supervisor of network control section on UK military satellite network

QUALIFICATIONS

1996                                       Diploma in Financial Management ‑ Tri‑service College, Aldershot

1989                                       HNC National Certificate in Engineering ‑ RAF College, Locking

1986                                       Certificate in Technical Instruction ‑ RAF College, Newton

TRAINING

2003                                       Huawei Certified Network Engineer

2000                                       DMS 100 ISDN PRI Operations and Maintenance

2000                                       DMS 100 ISDN BRI Operations and Maintenance

1999                                       DMS GSP Translations – Northern Telecom, Maidenhead

1999                                       DMS 100 Operational Measurements – Northern Telecom, Maidenhead

1998                                       Magellan Passport Commissioning - Northern Telecom, Maidenhead

1998                                       MMCS Meridian Module 1 - Northern Telecom, Paris France

1997                                       CompTel Mediation Device Solutions (MDS)/File Transfer Manager (FTM)

1997                                       CCS7 Operations and Translations - Northern Telecom, Maidenhead

1997                                       CCS7 Overview - Northern Telecom, Maidenhead

1997                                       3 NET IiQ 1200 Protocol Converter - Teltrend, Basingstoke

1997                                       SMA-1 R1.1d Operations and Maintenance - GPT, Coventry

1997                                       C-Mux 2 Operations and Maintenance - GPT, Coventry

1997                                       DMS 100F Maintenance Part 1 - Northern Telecom, Maidenhead

1997                                       DMS 100F Technical Overview - Northern Telecom, Maidenhead

1997                                       EM-OS Operations - GPT, Coventry

1997                                       Introduction to Data Comms and Networking - SHL, Camberley, Surrey

1995                                       Siemens Plessey, Satellite Management System Operation ‑ Oakhanger

1993                                       HF systems control course ‑ RAF School, Bampton Castle

1989                                       Telephone System Maintenance training ‑ NATO Comms College, Latina, Italy

1988                                       Digital and Computer Techniques training ‑ RAF College, Locking

1988                                       Satellite Management System Maintenance ‑ Siemens Plessey, Christchurch

1987                                       Short Haul Fibre Optics Maintenance ‑ RAF College, Locking

1986                                       Ford Aerospace, Satellite Management System ‑ Oakhanger

1986                                       General Service Management Training ‑ RAF College, Hereford

Technical Skills

Information Analysis and Reporting, Personal Computer Platforms, MS Windows up to XP, DOS, OS/2, MS Office (Complete Suite), Lotus Notes, MS project, Visio, Cabling Technologies, Ethernet, Token Ring, Repeaters, Hubs, Bridges, Routers, TCP/IP, SCTP/IP, UNIX Networks, DNS,  Frame Relay, ATM, TDM, STDM, xDSL, PDH, SDH, Modems, ISDN, SS7, IN, MAP, IP/SS7, DASS, DPNSS, VoIP & Converged Network technologies, Billing Mediation, GSM, GPRS, UMTS (CDMA), Satellite Communications.

Other Skills

Formally trained in Total Quality Techniques

Excellent audiovisual presentation skills

Project management Certificate (Prince2)

Formal and informal report creation

Qualified Book Keeper

MEMBERSHIPS

Member of the Institute for Supervision and Management (MISM)

HOBBIES AND INTERESTS

Hockey, Football, Cricket and Badminton, Foreign travel

PERSONAL DETAILS

Date of Birth: 25 March 1960

Nationality: British

Married

Full clean driving license

Currently hold UK Government SC Security Clearance