Operating Systems:Windows 98, NT, NTSE, 2000, 2003/R2, 2008/R2,  XP, VISTA, 7, Novell Netware 5/6, UNIX, Red hat Linux

Databases:SAS 9.1.3, Oracle7.3, 8 & 10g MS SQL Server 2000/5, MySQL, MSDE, Seagate Crystal Report 9.0/10/XI

Protocols: DNS, DHCP, WINS TCP/IP, FC, ISCSI, LDAP, DFS, X400, QIP.  Methodologies: SRUM, UML, RAD, JAD, GAP, PRINCE2, CMMI, ILM, ITIL/ ITSM, SSDLC, CRAMM, PERT Analysis, Cloud Computing. SAN Topology: Loop or Point-to-Point, FC/ISCSI.

Applications:Active Directory,  Active Directory Topology Diagrammer (ADTD), Adobe Acrobat9/10, Paint shop pro 10, Photoshop, Console One, MS Outlook, GroupWise5.5, Ms Exchange Server 5.5/2000/3/7, LCS, RIS, Lotus Notes 6.5/7, Norton Ghost 14/15, MS Visio, CorelDraw10, WordPerfect, MS Publisher, Citrix Metaframe1.8/XP/SP4, Partition Magic 8.0, Bart Author(Lotus Notes), Microsoft Office 95/97/2000/2003/2007/10, Unicenter Software Delivery(USD), Unicenter service desk v11.2,WS-FTP, WinZip8.1/9/10, Wise installation System, Secure Wave Sanctuary Application/Device, Tripwire 5.5, MaXware 8.1, M-Vault ISODE X500,  Secure log Monitor (Assuria), MsISCSI, Boldon James, Experience of Reuters and Bloomberg, PKI(Entrust), SAS Suite 9.1.3(SAS Metadata Server, Data integration, enterprise miner, enterprise guide, management console), Blackberry Enterprise Server(BES4.1.2), Microsoft Baseline Analyzer(MSBA), Exchange best practice Analyzer(Exbpa), HP Openview Configuration Management via Radia, Mercury Test director, EMC Control Centre(ECC), WinSCP3, Quest Active Role Server(QARS), Be crypt, Double take, SmartStart6.2.1.

Workflow Management:Borland Star team, Rational Suite (Clear Case, Clear quest, Requisite Pro, SoDA for word), Microsoft SharePoint services.

Security Management:BS1500/ISO20000, ISO 27001, BS7799/ISO17799, ITIL, CRAMM;    , CRAMM,SO

Disk imaging application:Acronis TrueImage, WinImage8.0, Norton Ghost 14.0, Power Quest V2i Protector2.0

Virtualization Technologies: VMWare vSphere, VMware vCenter, VMWare vCenter Client 4.0, VMWare ESX/ESXi 4.0/1, VMWware Server ESX  3.5, 3.02/01, Windows Hyper –V 2008 R2, VMWare vCenter Update Manager, Xen (Center, Server) ,VMWare Infrastructure client 3/ VirtualCenter2.0, VMware vCenter, (SCVMM) System Center Virtual Machine Manager, (VMM) Virtual Machine Manger, VMware ThinApp, vRanger,CIRBA (Virtualization consolidation),  Veeam FastSCP, Veeam Backup and Replication 4.1.

Virtualization tools: foglight vOptimizer Po, vContol, foglight Capacity planning, Double take (Move, Backup, Flex and Availability), Neverfail

Virtual Desktop Infrastructure (VDI): VMware View4, VMware Desktop Manager, Wyse, Leo stream, Citrix Desktop.

Virtual monitoring Tool:VMware Capacity IQ, VMKernel (Capacity Analyzer, StorageView & CapacityView),Veeam monitor4.5

P2V2V Migration tool:VMWare Converter, Vizioncore vConverter, PlateSpin Portability Suite8.1.3, StarWind converter

Monitoring Technologies:Big Brother, HP Insight Control Environment (HP ICE), HP /Compaq Insight Manager & Data crypto Manager 2000, Netcool Suite, SCOM, Orion Network Performance Monitor, PassMark, HP LoadRunner9.5, Veeam monitor4.5, Nagios

Remote Management:ILO2/3, Onboard Administrator, IBM Virtual Console Software (VCS), WinVnc, Dame ware, Remote administrator, SMS2.0, CC Command System Service desk (TNG), Reach Out PuTTY, Telnet, Hummingbird, Filezilla, WinSCP.

Backup Technologies:ARC serves Veritas Backup Exec 8.5/9.0, Legato, Netbackup, and LTO-1/2/3 Generation, Evault Saas, Snap Manager for SQL and Exchange, VCB, (DPM 2010) Data protection manager, Veeam Backup and replication.

Infrastructure:Smart Card, Routers, Bridges, Switches, Repeaters, Hubs, Media Converter, Cabling (RJ45), Zaxus unit, C Class Blades technology (c3000 & c7000) and PABX; Netapps FAS2020/2050,270, HP StorageWork MSA2000/12     

Roles

• Snr IT Design and Imp. Engr
• Senior IT Consultant
• Senior System Engineer
• Senior infrastructure Engineer
• IT Consultant
• Wintel Support Specialist
• Win XP Deployment Engr
• Support Engineer
• Data Entry

Technical Skills

• Design
• Architecture
• System Integration
• Document management
• Virtualization
• Clustering
• SAN/NAS/DAS
• Lock down-Security
• Windows (00/03/08)
• Testing (UAT, Smoke, System, Functional, Regression, white/black, Verification and Validation)

Sectors

• Central Government
• Consultancy
• Satellite Communication
• Investment banking
• Defence
• Public
• Transport
• Space

Clients

• Eads Astrium
• Atlas Consortium
• Defra
• IBM
• JPMorgan
• Foreign and common wealth (FCO) /HP
• Fujitsu
• Atos Origin
• Thales Information System
• Ultra electronics
• London Transport
• Sony

Projects

• YahSat
• DII/Home/Future
• Scope
• Genesis
• Scope
• Vertices
• Firecrest
• Sirius 2MS
• Workinglink

Overview

Possesses more than 10 years IT experience covering all aspects of Information Technology.Self-motivated individual, technically sound and with a very keen sense of responsibility to deliver accurately and timely. A team player with good communication and interpersonal skills, added to initiative and ability to work without supervision.  Extensive experience in all facets of Project life span and Project Cycle, from initial stage and conceptual design through to enhancement, User Acceptance Testing (UAT) and final rollout whilst working through Wintel and Non-Wintel environments within different Tiers (1-2-3) on both physical and virtual (VMWare, xen, VMWare desktop manager) platforms.

An excellent communicator with extensive technical skills and experience, comfortable dealing with users of all levels. My engineering background providesan analytical approach to troubleshooting, problem solving, root cause analysis and trend analysis.

Specialisingin Virtualization, Microsoft products and Other technologies with extensive experience in the following:

• VMware vCenter Server, VMWare vCenter Client 4.0, VMWare Hypervisor ESX/ESXi 4.0/4.1, VMWware ESX 3.5, 3.02/01, Windows Hyper –V 2008 R2, VMware Desktop Manager (VDM), vShield, VMWare vCenter Update Manager, Xen (Center, Server) ,VMWare Infrastructure client 3/ VirtualCenter2.0, (SCVMM) System Center Virtual Machine Manager, (VMM) Virtual Machine Manager, Veeam backup and FastSCP5, Veeam monitor4.5/5,  Double take (Move, Backup, Flex and Availability).
• coldclone (VMware Converter), Capacity Planning Tools: VMware Capacity IQ, VMKernel Capacity Analyzer, StorageView, CapacityView
• Windows Operating Systems (98, NT, NTSE, 2000,XP,Vista, 2003R2, 2008R2 64bit,7) 
• SQL Server 2000/5/8, MSDE, MySQL
• Secuewave Sanctuary Application and device control, HP Protect Tools.
• Active Directory (DS, LDS, RMS, FS, CS) and Quest Active Role service (QARS)
• TCP/IP, DNS, DCHP, IPSEC, GPO, DFS/FRS, IIS, NLB, Terminal Service Manager.
• Image tools: Windows Deployment Service (WDS), Microsoft Deployment tools (MDT), Ghost imaging, and Acronis,Power Quest V2i Protector2.0.
• Microsoft Office 95/97/2000/2003/2007/10
• Backup Technologies: Backup and Restore via Acronis, Data Protection Manager 2010 (DPM), BackupAssist5, Windows Server Backup.
• Antivirus: Mcafee ePO3.61/4.50/4.6Beta, Sophos Enterprise
• SAN (FAS 2050,2020, HP StorageWork MSA2000/12), NAS & DAS
• Configuration & Document Management (Clear case, Star Team, SharePoint)
• Non/Data Centres (n/DCO) and cloud Computing (Private and Public i.e. IT/SAAS)
• QualityCenterand Subversion
• ITIL/ITSM, Prince2, CMMI, SRUM
• HP Blade System, Proliant,

Also competent System Technical engineer and produces documents on technical design, high and low level documents, configuration, maintenance, deployment, Disaster recovery (DR) and business as usual (BAU) procedures.

Chartered Information Technology Professional (CITP) and a member of Institute of Electrical Technology (IET) and also VMware Certified Professional (VCP) and Cisco Certified network Associate (CCNA). I have a degree in Electrical and Electronic Engineering from the Brunel University and Master in IT Security.

Key Skills

• Broad technical experience at design, analyse, implementation, testing and support level.
• Excellent communication (verbally and written) and analytical skills.
• Team player and strong leadership.
• Highly innovative problem solver with the ability to implement pragmatic technical solutions in a business and Technical environment (FAT, SAT,Preprod, System test and Production)
• Excellent knowledge of computer hardware, Software, networking, server builds, Information Security and Security procedures (i.e. BS1500/ISO20000, ISO 27001, BS7799/ISO17799).
• Inspection leader performing code inspections and reviews of technical documentation.

Role

• Snr IT Design and Imp. Engineer

Business Solutions

• Component Integration
• Virtualization

Sector

• Communication
• Defence
• Space

Technology Summary

• Windows Server 2008 R2
• Active Directory (AD DS, LDS, FS, RMS, CS), Active Directory Topology Diagrammer (ADTD).
• ESX/ESXI4.0/ 4.1,
• Hyper-V 2008, VMWare View
• HP StorageWork MSA 2K
• PlateSpin Portability Suite, VMware Converter
• SCCM,Orion NPM
• DPM, McAfee ePO, WSUS
• SAN:Loop or Point-to-Point
• HP DL360/380 G5/6/7, BL460 G5/6, C3000/7000 Enclosure
• Veeam Backup and FastSCP.
• Double take (Move & backup, Availability)

Project – YahSat

Enabled to develop customised satellite solutions with IP Address and Virtualized environment

Role

• Senior IT Consultant

Business Solutions

• Component Integration

Sector

• Defence
• Consultancy

Technology Summary

• Windows Server 2003/8 R2
• Active Directory/domain Services (AD/AD DS,CS,RMS)
• ESX/ESXI4,3.5,3.02/1,
• VMWare View, Becrypt
• SAN-NetApps fas2050/20
• VMWare Converter (P2V)
• Quest Active role (QARS)
• Secure ware Sanctuary
• HP Open view Radia
• Terminal Services

Project – DII

 The modernization of the armed forces IT infrastructure covering 300,000 users worldwide

EADS ASTRIUM             MAY 10 - Present

World leader in the design and manufacture of satellite systems covering complete civil and military telecommunications and Earth observation systems, science and navigation programmes, together with avionics and a wide range of space equipment and associated ground.

Responsibilities & Achievements

Time is split over project analysis, review, design, Proof of Concept (PoC), Capacity Planning, testing, implementation, migration (P2V2V), deliverables, customer support and quality assurance.

•     Integrating Windows Server 2008 Systems focusing on Windows 2008 Server (W/RO DCs)  Writeable 

        and  Read-only Domain controllers and its implementation within two Global Datacenters in U.A.E  and

        UK interfacing clients; use of DNS, DHCP, DFS/FRS, FTP, IIS Manager,  GPO, IPSec, ADTD, NLB,  

        Terminal  Service Manager, Replication and provide support for the environment

• Producing System Design Documents, high and low level documents, internal and external interface control, configuration documents and Power-Up/Down Procedure for the Solution. Review and Amending Test scripts for the test team verify and validating the script capturing AD OU/ replication / Trusts.
• Setting up identity management for Unix and NIS on AD to integrate Linux servers on to the platform.
• Setup Proof of Concept (PoC) between Windows hyper-V 2008 R2 64bit and VMware Hypervisor ESXI 4.0 base on performance and Load stress via load runner.
•    Installing and configuring virtualisation management tools (System Center Virtual Machine Manager,  

       Virtual Machine Manager and VMware vCenter) to manage VMware hypervisor (VMware ESXi 4.0/4.1) 

        and Hyper –V platforms on Production and Training rig. Create Datacenter, Cluster HA (enable EVC)

        and setup the host profile, affinity rule, using coldclone (VMware Converter and PlateSpin Portable suite)  

        to convert VMs from physical to virtual (P2V) and virtual to virtual environment (V2V).

• Calculating total power and heat consumption, building out Servers with and without base image builds and deploys Desktop images (Windows 2008 R2, Vista, XP) within Windows Deployment servers (WDS) Environment.
• Setup rack for servers (HP DL360/380 G5/6/7 & BL460C G6) within data centre and fixed representation of Production site for training,, configuring ILO2/3/Onboard administrator and HP Blade management to manage the servers. Install and Configuring Network Load Balance for Servers.  
• Installing and configuring HP Storage MSA 2000/12 (controller and drive enclosure). Design and implementing shared storage (ISCSI/Fibre channel and NFS) solutions in order to access datastore, utilize VMware VMotion, Storage VMotion, (HA) High Availability, (DRS) Distributed Resource Scheduling and (DPM) Distributed Power Management.
• Perform quick and live-migration of Virtual machines on the Hyper-V platforms (Ms Hyper 2008 Server) via intelligent placement and migrate the virtual machines onto the VMWare Hypervisor ESXi 4.0 platform. Decommission existing Ms Hyper 2008 Servers within the environment
• Setting up security lock down on the virtual environment and physical environment (HP Protect tools), optimisation, redundancy and update manager. Scan the systems and environment for vulnerability via Microsoft baseline Security Analyser.  Design, Install and configure McAfee ePO4.5 and WSUS.
• Investigation the root cause of the issues or problem raised in the environment. Testing, Integration and troubleshooting of other IT technologies both hardware and software  such as Deploy OVF/OVA images, WSUS, Data Protection Management (DPM), Double take, Veeam Backup and FastSCP, Veeam monitor4.5, SAN (Topology: Loop or Point-Point; NetApps, HP StorageWorks), Orion Network Performance Monitor  (NPM), Cisco switch (Cisco Nexus 1000v) as vDS

ATLAS CONSORTIUM                                MAY 07 –MAY 10

Designing and implementing the solution for the use of domain controllers and member servers in FDv1/DV baselines  Windows 2003 server and 2008 x86/x64 with hyper visor (requirements, design, components and test evidence)  use of DNS, DHCP, IIS Manager, GPO, IPSec, Terminal Service Manager and  provide support  3^rd  /4^th line for the environment.

 Responsibilities & Achievements

• Ensure that technical requirements are consistent across the project and that issues are raised and resolved

       as necessary.  Partly responsible for Hardware Selection, Power Consumption & Capacity planning for the

       Datacenters.

• Responsible to develop strategies for Client Server implementations; architect the infrastructure required to support these strategies. This includes Microsoft Active Directory architecture; developing, configuring and maintaining group policies, scripting, security permissions and security groups.
• Designing and implementing the solution for Secure wave Sanctuary suite control; and McAfee anti-virus (ePO) software for FDv1/DV (Land deployed and Maritime).
• Designing and implementing the solution for Virtualization (VMware ESX3.01/2,3.5), AD and HP Protect Tools for FDv1 produce high and low level design documents and other configuration items required for the implementation. 
• Designing and implementing the solution for system test, pre-prod and production  environments, for UAT, SAT & FAT, Unit, Functional & Regression testing
• Install and configure blade server components in data center racks for testing andProduction/live in a

       Prince2 framework, in regards to engineering requirements in place

• Setup new VMware Servers and ESX Server provisioning via Virtual Center /VMware vCenter Server

       and; good understanding of VDI technologies and associated architectures.  Install and configure Windows

       2003/8 operating system

• Virtual machine creation and configuration, Migration of existing VM environment (Hot &Cold) and

       convert from Physical to virtual (P2V) and virtual to virtual (V2V). Cloning of virtual machines.

•   Configuration of VMware High Availability (HA) and VMware Distributed Resource Schedule(DRS).
• Installing and configuring of Network appliance (NetApps Series) storage for the environment

Role

• Senior System Engineer

Business Solutions

• Proof of Concept for Bid
• Component Integration

Sector

• Central government
• Consultancy

Technology Summary

• VMWare 3.01/2
• Windows 2003
• MS SQL Server 2000/5
• Linux
• Windows Services
• C class blade 7000c, DL Blade system (360 and 380 G5/6)

Project - Genesis

Proof of Concept (PoC) support for the preparation of a bid proposal

Role

• Senior Infrastructure Engr

Business Solutions

• Component Integration and Automation

Sector

• Defence
• Consultancy

Sector

• Consultancy
• Central Government

Technology Summary

• Windows 2000/3
• VMWare 3.01/2
• Clear case  & Clearguest
• IBM Director
• AD,DHCP,DNS, GPO
• Mcafee ePO, Sophos
• Ms SQL Server 2000/5
• Ms Office 2000/2/3/7
• Secure wave  Sanctuary application and device
• ADAM, M-Vault ISODE X
• ITIL/Prince2
• IBM Hardware
• SAS 9.1.2

ATOS ORIGIN/DEFRA              April ’07 – May ’07

Proof of Concept support for the preparation of a bid proposal for the relocation, server build, upgrade and consolidation of a major DEFRA

Responsibilities & Achievements

• Responsible for installing and configuring HP Blades for a Proof of Concept (PoC) implementation for

         Defra.

• Responsible for ensuring that Build and Configuration work within the Wintel area is undertaken

         correctly and fully documented.

• Responsible for liaising with counterparts within the other Technical Teams to ensure thatall Proof of

         Concept Build activities are undertaken jointly.

• Responsible for ensuring that all Configuration items are logged correctly within the CMDB and

         subsequent Changes are fully captured

• Installing and configuring rapid deployment pack via altiris to deploy VMWare ESX server 3.01 on

         Servers (c class blade 7000c enclosure). Installing and configuring HP Remote deployment utility to

         install drivers for windows server 2003. Setting up and configuring Virtual machines on the network to    

         provide business continuity.

IBM                            August’06 – Mar’07

Reporting to the Technical Services Manager, my role involves taking ownership and responsibility for the technical implementation of projects. Details of my role are as follows. Assisting in the full lifecycle experience of project delivery from designing the processes, to developing and implementing the infrastructure solution. Attending review meetings and producing the necessary proposals, documents and reports via Requisite Pro.

Providing support both at the IBM location and during deployment for the customers. Provide fault fixing

Responsibilities & Achievements

•    Advising on the planning, design, development, build and implementation of Citrix. Working directly at

       customer sites supporting the installation, testing and  integration. Building and de-commissioning or

       redeploying Server hardware within the farm and enterprise environment, where appropriate. Installing and  

       configuring of DHCP and DNS.

•   Application implementing and Deployment via IBM Director, liaising with Application  development and

       testing teams for delivery of applications to test on pre-production, Simulation, FAT//SAT and production

       environments using appropriate application  packaging software tools (Autoit, MSI, Wise, SMS and batch  

       files). Sanction certificate authorities for application to communicate securely with third party products.

•   Designing, installing, configuring and support of Active Directory including general and group policy and

      supporting  Microsoft Windows scripting hostwithin windows 2000/2003  multi environment and global

      infrastructure management services; and providing support in installation, availability management and

      quality service. Installing Wise rapport on wise terminal

•   Implementing Microsoft Access Control standards and providing support for Microsoft Active Directory
•   Designing, building, installing, configuring and supporting McAfee total defense and Sophos Enterprise;

      document all the configuration steps for anti-virus.

•   Implementing and configuring MaXware to be able to communicate with Active Directory Application

      Mode (ADAM) and M-Vault ISODE X400 relation to LDAP/DAP.

•   Providing 3^rd/ /4^th line technical support for office suite 2000/2/3/7, Citrix SP4, Rational suite, SAS, ADSL 

      and server support in terms of fault diagnosis, software builds, ILO and blade architecture. Installing,  

      Configuring and supportingMicrosoft Exchange server 2000/2003/2007          

Role

• Senior Implementation Engineer

Business Solutions

• Backup solution and audit trail

Sector

• Investment banking
• Consultancy

Technology Summary

• Windows NT, 2000/3
• Active Directory
• Ms SQL Server 2000/3
• ODBC
• Vertices
• Change Management
• DR/BCP

Project  - Vertices

Large-scale deployment of vertices for asset management

Role

• System Engineer

Business Solutions

• Foreign and secured communication
• Global upgrade

Sector

• Central Government
• Consultancy

Technology Summary

• Windows Server NT,2k/3
• Ms Office 97,20002
• Windows XP
• Exchange 5.5,2000/3
• Radia
• Data crypto Manager 2k
• Change Management
• Tempest build

JPMorgan chase /atos orgin               Mar’06 – August’06

Design, planning and implementation of Vertices media management software across multiple platforms to ensure SOX technology compliance across EMEA. Analysis and specification of site/business unit requirements for hardware devices such as bar code readers, PDA’s and developing the site profile and checklist for each site across EMEA. Documenting business as usual (BAU) procedures for high level and low level design for sites

Developing strategies with the Data Architects, Partners and Suppliers; using the strategies to produce a baseline project plan (network structure, risk assessment and resourcing) and maintain relationships and communications with all key stakeholders using Ms Project 2003 and Prince 2 methodology.

Responsibilities & Achievements

• Validating Policies for different Backup Servers for different line of business (LOB) via BReWs (bespoke software).Development of work breakdown structures, preparation and presentation of status reports. Posting all relevant information to show up to date progress of the roll out of the project.
• Responsible for the installation across OS platforms (Wins, Solaris & AIX) and configuration of Vertices client software on administrator workstations, Vertices backup agent on servers and Vertices site security implementation. Troubleshooting vertices via WebEx and configuring ODBC for SQL Server 2003
• Responsible for running data migration scripts. Participate in residual data gathering of current backup and recovery practices in the regions. Responsible for raising and monitoring Enterprise Change Management (ECM) in accordance with ITIL. Performing complex data mapping on the project. Managing and monitoring progress, making effective adjustments as necessary.
• Conduct training exercises and implement modifications to the backup, recovery processes and (BCP) business continuity plans, configurations to support the Vertices implementation.
• Ensure that agreed efficiency, time and qualitycriteria are met when installing and running software bundles at multiple sites across datacenter operations (DCO) and non-DCOs. Working with the Project Manager, Data Architect and DBA to agree and develop documentation and processes for support and release management.  Extraction of financial reports via Tivoli Storage Manager.

FOREIGN AND COMMON WEALTH (FCO)/HP             Apr’ 05 – Mar’06

Approximately 18,000 users are supported worldwide around 272 posts. The Infrastructure is designed, developed and upgraded to 3G- ICT (based on windows XP and Windows 2003 server infrastructure).

Second/ third level management and support of desktop/server infrastructure components within different tiers. Input into ongoing development of the Desktop Management and Monitoring sections in the Operations Manual.

Responsibilities & Achievements

• Use of the Operations Management console (OVOW) and other tools (e.g. OVPI, SMS, OV Radia) to assist in the root cause analysis and resolution of incidents and problems.
• Responsible for NT administration, access rights, creating user/exchange accounts, profile and data restore.
• Administered MS Exchange 5.5 Server installed on the NT4 platform. Migrating from exchange 5.5 to 2000/3. This included mail box additions, removals, size restrictions
• Responsible for forcing replication on the exchange server for different tiers (secret, ubs and restricted) Supporting Monitoring Agents and Desktop Management Operators in performing tasks.
• Release management- responsible for new or change Configuration Items (CIs) which are listed in configuration management database (CMDB) and introduced into the live environment.
• Installing and configuring workstations and servers, Identification of system bottleneck
• Identifying the system failure of data/voice via FTN IP Sec and troubleshooting the zaxus unit.

Role

• Wintel Support Specialist

Business Solutions

• Application Integration

Sector

• Central Government
• Consultancy

Technology Summary

• Windows server NT/2K
• Office  97/2002
• AVAYA RACK/MANAGER
• Windows Services
• ITIL
• HP Hardware

Project – Sirius 2MS

Planning, movement and final testing of systems as part of the Sirius 2 MS project

FUJITSU/ HOME OFFICE                           Jan’ 05 – March’05

Responsible for the Server support, deployment and enhancements of the technical and application infrastructures used to support and promote the organizational functions of the Freedom of Information Act (FOI).

Responsible for supporting, managing and implementing all back office systems for the Windows/Server platforms.  Administer and maintain programme change control summary. Assist in raising and distributing Requests for Change (RFC) and Requests for Service (RFS).

Responsibilities & Achievements

• Assisting in raising Managed Service Change (MSC) for change control on the checklist for server management; Build, Configure and install servers.
• Work with Enterprise Services to ensure the stability and performance of all data centre servers and their related key applications based on open tickets or incidents.
• Perform server management using RIB (Remote Insight Board) to download Service Pack, patch rollout and de/commissioning of servers.
• Performing fail over on Compaq servers (Proliant), tuning systems for optimal performance.
• Serve as part of the Enterprise Service Team working in conjunction with RIMS (Remote Infrastructure Management Service) downloading application required for the business.
• Support and maintain configuration management for all systems and updating the project baseline. Development of the technical infrastructure to support the growing needs of Home Office HQ.
• Proactively support capacity planning and analysis. Managing switching using AVAYA RACK/MANAGER Patches (Cat5e Patching).
• Take ownership and be accountable for 2^nd/3^rd line reported problems until they are resolved.
• Escalate problems and issues with 3rd party vendors where their service is failing the project.
• Understanding all IT best practices for administering Wintel servers.

Role

• Win XP Deployment Engr

Business Solutions

• Refresh upgrade of software and hardware
• Migration

Sector

• Central Government
• Consultancy

Technology Summary

• Windows 2000/3/XP
• SQL Server 2000
• SMS/RIS/SUS
• Office 97/2002
• Norton Ghost

FUJITSU /HOME OFFICE                        Nov’04 – Jan’ 05

Working with a team of 25 Engineers deploying Windows XP/W2K OS to 15,000 users. Full Desktop and Laptop builds via Ghost imaging technologies and techniques (SMS/RIS/ SUS). Build and document ongoing desktop support to all users in the home office.

Responsibilities & Achievements

• Responsible for pc and software rollouts within Windows 2003 Active directory  Environment.
• Provide 2^nd   & 3^rd line support where necessary to approx. 15,000 users in the UK.
• Experience of troubleshooting desktop applications and Thorough asset management 

  upkeep during the asset inventory.

• Research for new and updated security vulnerabilities of known software vendor installations (MSBA). Responsible for escalating and prioritizing calls.
• Provide configuration management on CMDB, change control management and Performa.

Roles

• Win XP Deployment Engr

Business Solutions

• Application Integration
• Document Management
• Training

Sector

• Defence
• Consultancy
• Central Government

Technology Summary

• Windows NT,2000/3
• SharePoint
• Meridio
• Office 2003 Suite
• Active Directory
• EDRMS

Project

Deployment strategy (XP rollout)

Roles

• Technical Support Engr

Business Solutions

• Application Integration
• Document Management
• Training

Sector

• Defence
• Consultancy

Technology Summary

• Windows NT,2000/3
• TNG AHD,USD
• On CCM
• Office 2003 Suite
• Active Directory

Project – Working link

Deployment strategy for the implementation of group infrastructure – desktops, laptops using Microsoft Windows XP as base operating system.

fujitsu /ministry of defence                      Jun’04 – Oct’04

Working in a team of 15 Consultants deploying Windows XP and supporting 6,000 users in the Head Office. Windows XP rollout utilizing Windows Server 2003 and SMS2.0./ RIS / SUS.

Responsible for application integration process: Task placed against DII Migration Contract., Conduct feasibility study and resource planning, Priority allocation in requirement, user testing and application roll out.

Responsibilities & Achievements

• Administration of users and computer accounts within Windows 2000 Active Directory including account creation, allocation of correct containers and administration of group policies and directory security.
• Responsible for Configuration and Asset Management:
  1.   Responsible for Change Management.
  2.   Assisting users in the acquisition of additional facilities.
• Providing one to one consultation to users (Floor walking).
• Configuring and troubleshooting Microsoft Office 2003 Suite and Ms Outlook 2003.
• Responsible for BT-FVS (Flexible Voice Service) Telephony Services via phone or web.
• Responsible for 1^{st /} 2^nd line support of Automated Message Routing and Distribution (AMRAD) in Ms Outlook. Responsible for escalating and prioritizing calls.
• Responsible for windows share point service administration (Electronic Document & Record  

      Management): 

1. Creating team sites and setting up access control restriction tosupportcommunities that hold sensitiveinformationand uploaddocument innetwork area.
2. Establishing Document libraries and folders in WSS.
   1. Creating WSS as part of the process of creating the communities to support the current HO Organization-Freedom of Information (FOI).

THALES INFORMATION SYSTEM                     Apri’04-Jun ’04

Providing 2^nd/3^rd line support for  user base in excess of approximately 9,000 remote users with Unicenter TNG Remote Control Options divided into two tiers named Thales telecommunication and Working Links in a mixed environment of Windows 2000 & XP. Support is provided to registry level and reporting directly to the IT Manager.

Responsibilities & Achievements

• Seconded to Helpdesk to provide technical resource for Helpdesk analyst. Call logging using TNG  

         AHD, USD call  logging system, call fixing, escalating, call closure and  administration.

• Application fully embedded in Ms Office suite 97, 2000, 2003, Microsoft Outlook 2000/3, Ms    

         Exchange5.5/2000 and    Network (LAN & WAN).

• Deployment of Windows XP to approximately 4500 users in a Window 2003 Server environment    

         using ’On CCM   System as the deployment tool.

• Using Active Directory to lock down operating system and apply group policies. Producing weekly

         Engineer Statistic reports stating calls opened and closed.

• Troubleshooting faults associated with Microsoft Office 2003 Suite, Outlook 2003, Citrix

         metaframe1.8, Visio and other in-house application such as Insight, Adept. WinVnc, Dame Ware and  

         Remote administrator is used for remoting computing tool. Patching network ports and setting VLAN

         address on switches.

Roles

• Support Engineer

Business Solutions

• Security

Sector

• Public
• Defence

Technology Summary

• Windows NT/2000

ultra electronic command and control                 Jan ’02 – Apr ’04

A leader in the command and fire control systems industry involved in the design, manufacture and support of naval systems serving the Ministry of Defence. Responsible for a user base in excess of 350 internal and external users (Field Engineers) working in a team of 6 and reporting directly to the IT Manager.

NICETIES                                       Sep’00- Jan’02

Providing support for user base in excess of about 350 internal and external within 98/NT environment

Responsibilities & Achievements

• Providing 1^st/2^nd / 3^rd line support for user base in excess of about 350 internal and external within 98/NT/2000 environment

MSci (Hon.) Information Security Technology

British Computer Society

CITP of BCS

(990154898)

VMWare vSphere 4(install, Configure and Manage)- VCP

   VCP072716                   (VCP410)

BEng (Hon.) Electrical & Electronics Engineering, Brunel University.

Member of IET

(93012233)

Diploma (Hon.) Electrical & Electronics Engineering, Bromley College.

Member of IET

Cisco Certified Network Associate – CCNA

Project In Controlled Environment - PRINCE2 foundation

VMWare vSphere 4(install, Configure and Manage)- VCP

HP Openview Configuration Management using Radia

System Testing – ISEB

BS7799

ISO17799 ~ 27000Series

MS Share point 2K3, Oracle 7.3 & 8,10g: Course, Network + & A + Course, ITIL/ITSM