Summary: Experienced Manager with a M.B.A with 11 years experience as a Lead or Manager responsible for the activities of up to 50 individuals across disciplines including 4 years in an Avionics Flight Critical equipment Manufacturing environment.
Skills: RCTA/DO-178B and RTCA/DO-254 Certification, SAE ISO 9001, SAE AS9100, SAE AS9006, Quality Auditing, Software Quality Assurance, Development Process Assurance, Resource Management, CMMi, Customer Service, Customer Relationship Management, Business Analysis, Systems Analysis, Team Leadership, Microsoft Products, MS Project, MS Visio, Telelogic Synergy, IBM Rational ClearCase and ClearQuest, Quality Auditing
Training: Better Software Conference and Expo, Project Management Essentials, LDRA Tool Suite Training, MS Project Certification, Introduction to CMMi Integration Version 1.2
Education: Grand Canyon University Phoenix, AZ
Technology Management. Program includes Professional Certification in Database Management, Telecommunications and Networking, Systems Analysis and Integration, and Project Management.
SUNY College at Brockport Brockport, NY
Health and Human Services with an emphasis on Behavior. Attained Dean's list and nominated to the Psi Chi Honor Society.
SUNY Buffalo Buffalo, NY
Behavioral Psychology. Attained Dean's list.
Moog Aircraft Group Salt Lake City, UT
Senior Quality Assurance Engineer 10/2009 to present
Senior QA Engineer Lead for the leader in flight control systems for the aviation and aerospace industries. Lead QA Engineer for Level A Software and Hardware certification programs for manned and unmanned aircraft. Provide a QA function for other programs as necessary. Coordinate audit and review activities to ensure that all engineering activities are carried out in accordance to RTCA/DO178B, DO-254 and military standards as well as company processes and procedures as applicable. Work with engineering to verify that all issues are resolved. Proved process and procedure gap analysis and create new processes and procedures where gaps exist and ensure that all standards and requirements are adhered to. Participate in all Requirement, Plan, Document, and Code Reviews to ensure that we are in line with certification guidelines. Lead Phase Transition Reviews to analyze what stage in development each program is at. Audit all required development checklists to ensure that all required artifacts were created and stored in the correct configuration management system. Audit Configuration Management Processes to ensure that all products are controlled as required by the defined process. Update the process as needed. Ensure that unauthorized changes are prevented and that all authorized changes are implemented per the defined process. Document any deviations from approved plans and processes and report these to program management. Participate in corrective action process and initiatives in order to ensure that all issues and risks are mitigated. Create monthly status reports for program management.
ENSCO, Inc. Salt Lake City, UT
Senior Quality Assurance Specialist 08/2007 to 10/2009
Senior QA Engineer Lead for client that is the premier supplier of flight control systems for the aviation and aerospace industries. Lead QA Engineer for Level A Software and Hardware development programs for manned and unmanned aircraft. Provided QA function for other programs as necessary. Coordinated audit and review activities to ensure that all engineering activities are carried out in accordance to RTCA/DO178B, DO-254 and military standards as well as company processes and procedures. Interfaced with engineering staff to verify that any issues are resolved. Created new processes where there were gaps and ensured that the client was adhering to all standards and requirements. Participated in all Requirement, Plan, Document, and Code Reviews to ensure that we are following the proper process. Led Phase Transition Reviews to analyze what stage in development each program is at. Audited all required development checklists to ensure that all required artifacts were created and stored in the correct configuration management system. Audited Configuration Management Process to ensure that all products are controlled as required by the configuration management process. Ensured that unauthorized changes were prevented and that all authorized changes were implemented correctly. Documented any deviations from approved plans and processes and reported these to program management. Participated in corrective action process and initiatives in order to ensure that all issues and risks are mitigated. Created monthly status reports for program management.
ENSCO, Inc. Endicott, NY
Senior Quality Assurance Specialist 11/2006 to 08/2007
Software Quality Assurance Lead for Aerospace client specializing in wireless software, preflight software, and cockpit door surveillance systems. Analyzed and enhanced all Software Quality Assurance processes and activities in a RTCA/DO178B and SAE AS9006 environment. Created new processes where there were gaps and ensured that the client was adhering to all standards and requirements. Provided Software Quality Assurance function for projects for the Boeing 787 Dreamliner program and the Airbus 380 program. Participated in Code Reviews and audited and documented all software development activities. Managed relationship with sub-tier suppliers including auditing processes, procedures and manufacturing standards.
Rite Aid Rochester, NY
Store Manager in Training 12/2005 to 11/2006
Assistant manager for full service Pharmacy. Responsible for setting planograms, replenishing product, managing finances and providing the ultimate customer service to pharmacy customers. Provide task direction and leadership to all associates.
Target Corporation Penfield, NY
Executive Team Leader of Logistics 01/2005 to 07/2005
Drove profits and In-stock levels for a $28 million big box retailer. Led the team responsible for the daily replenishment of product. Led, trained and developed over fifty team members. Coached and initiated corrective action for team members when necessary. Ensured adherence to corporate policies and procedures. Responsible for running all aspects of the store on a daily basis. Lead the daily initiative to ensure that the store was clean, organized, and safe for guests. Coordinated any overnight projects and upgrades for the store.
Raymour & Flanigan, Inc. Webster, NY
Store Manager 03/2003 to 01/2005
Created a successful sales team that increased store profits by 30%. Coordinated all aspects of a $5,000,000 furniture store. Provided training, development and leadership to twenty Home Furnishing Consultants. Managed all aspects of store. Coordinated the resolution of customer issues. Coordinated the merchandising of a 30,000 square foot showroom. Transferred in new furniture for display and coordinated the removal of discontinued furniture. Initiated programs to increase volume and profit levels. Held each consultant accountable to reach and exceed their quota. Created training programs and plans in order to increase sales performance. Coached and provided corrective action plans for struggling consultants. Interviewed, hired and trained new consultants. Managed relationship with manufactures including evaluating new products and assessing product quality.
Tobin & Associates, Inc. East Rochester, NY
Quality Assurance Lead 09/2002 to 11/2002
Engineering Lead for a major client in a manufacturing environment. Led digital printing testing initiative. Oversaw all activities of fifteen engineers. Created, documented and implemented test plans and processes. Evaluated all printing output for adherence to project plan. Investigated all quality issues. Interacted with all engineering staff in order to diagnose, track and resolve all issues. Coordinated resolution of all hardware issues. Worked with procurement to obtain all necessary parts and materials. Evaluated suppliers in order to meet these needs. Met all performance criteria, milestones and deadlines. Worked with Metrics Analyst in order to generate and report project metrics. Provided status reports on a weekly basis to program managers.
Moldflow Corporation Ithaca, NY
Quality Assurance Manager 05/2001 to 04/2002
Oversaw operation of department. Involved in the recruitment of software engineers. Responsible for the training and development of all software quality assurance staff. Oversaw all activities of eight quality assurance engineers. Evaluated team performance, implemented corrective action when necessary and evaluated the effectiveness of the solution. Managed all aspects of departmental budget. Evaluated all resource needs on a departmental and project basis. Evaluated suppliers and initiated created all proposal and procurement requests. Coordinated procurement process and evaluated the success of the solutions. Led Quality Assurance Initiative for web based and CAE software projects in a system test environment. Directed the allocation of all resources. Oversaw the quality assurance activities of eight engineers. Utilized Rational TeamTest during testing of software. Utilized MS Project and Lotus Notes databases to track progress. Reported the progress of projects and department on a weekly basis to upper management. Met all milestones, deadlines and performance criteria during testing. Worked within a research and development group that utilized UML modeling to layout relationships in CAE software.
Spherion Technology Architects Pittsford, NY
Software Quality Management Consultant 07/2000 to 03/2001
Lead test engineer for New York’s largest financial organization. Analyzed client's business requirements and systems for a reengineering of systems and business processes. Determined client’s needs and requirements and translated them into a solution. From the solution, created a requirements document. Worked with technical staff to implement the changes outlined in the requirements document. Created and implemented a plan to validate the system changes. Utilized CyberTek’s CyberLife program to submit test cases utilized during testing. Met all milestones, deadlines and performance criteria during testing.
Universityof Rochester Rochester, NY
Senior Analyst/Programmer 11/1998 to 07/2000
Helped create a strategic definition of Year 2000 Compliance for the University. Analyzed departmental hardware and software for Year 2000 compliance. Generated status reports for project lead and department heads. Successfully updated all University hardware and software. Identified and recreated potential year 2000 “bugs” in a test environment in order to eliminate any potential issues. After Year 2000 Initiative moved into a Project Management role for 5 University departments. Responsible for evaluating all hardware and software for all departments. Deployed all hardware and software upgrades and installations. Resolved desktop issues for departmental users. Provided desktop support for all software applications including Microsoft products. Updated and modified the University’s website.
Horizons TMS Pittsford, NY
Project Manager 03/1998 to 11/1998
Project manager for client in the not-for-profit sector. Over saw the implementation and support of all aspects of client’s call center. Administered a network running Windows NT. Managed the day-to-day operation, including representative training, call scheduling, testing and report generation of the call center. Responsible for all activities of six customer service representatives. Monitored, critiqued, and provided performance feedback regarding call center personnel to client and respective personnel. Created scripts and databases using programming logic in a software package called TeleScript. Provided desktop support for all hardware and software issues.
Patient InfoSystems Rochester, NY
CallCenterSupervisor 10/1996 to 08/1997
Interviewed, recommended, hired and trained patient service representatives. Coordinated call center activities, including scheduling and workflow. Monitored work to insure high quality of service and adherence to company goals and policies. Edited and improved the call center training program and manual. Created and presented weekly and monthly performance reports for upper management utilizing Crystal Reports. Provided a QA function for call center hardware and software. Evaluated, recommended and proposed solutions for technology needs. Gained purchase approval for solutions and coordinated the application of solutions. Standardized departmental procedures to improve operational efficiency of call center. Provided a customer service function for clients. Provided first tier support for all desktop hardware and software issues.
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