Houston, TX; Bilingual; NASA Background Ck: NACI (National Agency Check with Inquiries); Non-Smoker
Seeking position as Project Coordinator, Developer or Quality Assurance Analyst/Auditor of critical processes or applications software.
Extensive experience in production/maintenance/quality metrics generation and project coordination of the man-rated Space Shuttle Software (SSS).
Professional Achievements Highlights
- Received the prestigious “Silver Snoopy Award”, awarded by NASA’s Astronaut’s Office for “outstanding support that greatly enhanced the flight safety and mission success of the Space Shuttle Space Transportation System Program”.
- Led development/deployment/tracking of multiple key upgrades to the NASA Space Shuttle Software (SSS) Development Processes which:
-- Improved the effectiveness of the Design/Code Inspection Process (i.e. formal Peer Reviews) from finding only 34% of all inserted defects to finding 85% to 100% of all inserted defects in modified code.
-- Played the major role in reducing inserted defects per 1000 lines of modified code from 13.4 to 0.72 and then virtually 0.
-- Significantly reduced the cost of correcting software defects by allowing code developers to identify and correct software problems at the earliest opportunity, minimizing the amount of re-work required to make corrections later.
-- Provided the model used for systematically applying analogous process upgrades to all other software tools and simulators supporting SSS production, reaping similar quality and productivity improvements.
-- Helped the organization earn the following awards and certifications:
--- George M. Low Quality and Excellence Award, NASA’s highest honor for quality and performance; received twice.
--- CMMI (Capability Maturity Model Integration) Maturity Level 5certification, the highest Maturity Level possible under the CMMI model defined by the SEI (Software Engineering Institute) of Pittsburgh, PA.
--- NASA Excellence Award for Quality and Productivity, the forerunner of the George M Lowe Award.
- Discovered four previously unknown sub-processes within the Space Shuttle Software Des/Code Inspection process. Results were referenced in a book and in an article in the IEEE journal and helped discern if the collective preparation time of inspectors for an inspection meeting was out of line with preparation time for similar inspections.
Led and developed various software process improvements in an ISO9000 and CMMI Level 5 certified organization that produces man-rated, critical software applications: Project Coordinator, Defect Analysis team coordinator, Software Development Process developer/maintainer/instructor, Software Quality Assurance auditor, Quality Metrics and Statistics developer/maintainer, Software developer/inspector. Bilingual in Spanish. Computer platforms/tools used: WORD, EXCEL, PowerPoint, Lotus Notes, Documentum, Oracle, JCL and HAL/S.
United Space Alliance – Houston, TX
Computer Science Staff V 2001 – 2011.
- Co-Authored presentation “Getting More Out of Your Inspection Data – Using Capture-Recapture Models for the Reinspection Decision” with Khaled El Emam and Dave Zubrow which was presented at the National Software Engineering Process Group Conference, Phoenix AZ, February, 2002; and at the International Conference on Software Quality, Ottawa, Canada, October, 2002.
- As backup Chair of the Board responsible for addressing Space Shuttle Software (SSS) defects/problems and recommending to NASA how to resolve them: Appoint/ coordinate/work with teams of analysts to investigate and determine severity/root cause/response options for each software defect.
- Coordinate company’s response to each contract performance evaluation weakness identified by the customer (NASA) in quarterly evaluations: Identify managers/actionees responsible for addressing the weakness and coordinate/partner their responses with the customer.
- Develop/generate/publish monthly metrics of software defect counts/severity/trends across the different supported versions of the SSS.
- Generate/publish/present to NASA a comprehensive SSS Quality Report twice a year and organize/schedule/coordinate simultaneous, equivalent reports by all departments and subcontractors that maintain the various subsystems comprising the SSS.
- Develop/organize/ lead/coordinate audits of specific Product Development Plans as requested by NASA: Work closely with managers and technical personnel in the affected corporate/subcontractor organizations to ensure they collect/ present adequate objective evidence that shows their organization is in compliance with the audited plan.
- Prior to each flight of the Space Shuttle, prepare/conduct Flight Readiness Audits to ensure all software updates were implemented per required processes and on the version of the SSS that will be used in the specific flight.
- Actively supported the 2009 CMMI (Capability Maturity Model Integration) audit that certified the Flight Software Element of the United Space Alliance Corporation as operating at the highest Maturity Level (Level 5) possible under the CMMI model defined by the Software Engineering Institute of Pittsburgh, PA: Identified, and compiled objective evidence for the CMMI auditors, consisting of multiple mappings of required practices- to-organization processes-to-specific software products.
- As backup Chair of the Software Engineering Process Group, facilitated evolution to standardized processes for all organizations comprising the Flight Software Element of the United Space Alliance Corporation.
Computer Science Staff IV 1998 – 2001.
- Developed/presented multiple training classes for software developers/inspectors that became part of the core standard training for all new employees developing SSS updates.
- Managed/performed periodic technical audits of the Space Shuttle Software (SSS) to find conditions that could cause processing divergence between the synchronized set of computers that control the Space Shuttle during flight.
- Analyzed, investigated problems and updated modules in the Vehicle Utilities functional section of the SSS.
- Managed production/assessment of Quality Metrics for the SSS development organization.
- Evaluated requirements changes and implemented/tested design/code updates affecting the Vehicle Utilities and Guidance/Navigation/Control functional sections of the SSS.
- Moderated Design/Code Inspections that looked for defects in updates made to individual SSS modules.
- Managed maintenance/publication of the SSS Detailed Design Specification and the monthly publication of the organization’s Development Plan status.
LORAL, then Lockheed-Martin – Houston, TX 1995 – 1998.
Senior Software Engineer
- Validated the stability of the PASS FSW Inspection process using statistical metrics developed in collaboration with the Software Engineering Institute of Pittsburgh, PA.
- Co-authored the initial version of the ISO9000 Quality Process for the Space Shuttle Software (SSS) organization and conducted yearly audits of specific departments within the organization.
- Led/coordinated/co-authored/published the Design/Code Inspection Process used in SSS development which codified the best practices to be used by all code designers/developers/inspectors to identify/correct software defects prior to integrating the updated code into released versions of the SSS.
- Developed and conducted training for Design/Code Inspection Moderators of SSS updates.
- Collaborated in writing an Inspection Process Standards document for NASA.
- Represented the Systems Management functional section of the SSS at the weekly deliberations of the Board that addresses SSS defects/problems: Collected/organized/presented analysis of each Systems Management defect found.
IBM, then LORAL – Houston, TX 1975 – 1995.
Staff Programmer (IBM, then LORAL)
Senior Associate Programmer (IBM)
Associate Programmer (IBM)
- Designed/coded/documented/maintained multiple display and control segment Space Shuttle Software (SSS) modules guided by engineering requirements provided by other NASA contractors and by approved corrections for software problems/defects.
- Organized/led/trained one of the first teams of independent moderators for the Design/Code Inspection Process that reviews every manually coded update made to the SSS.
- Led/coordinated/co-authored/published/deployed the Design/Code Inspection Process that dramatically improved the quality of SSS updates.
- Led definition/implementation of multiple checklist items and analysis tools’ reports to be generated and referenced during Design/Code Inspections of the SSS.
- Analyzed software defects found in segments of the SSS for which I had maintenance responsibility and recommended how to deal with them (e.g. correct, waive, modify requirements or provide workarounds).
B.S. Mathematics, The University of Texas at El Paso, El Paso, TX
Selected Keywords: Project Coordination,Software, Software Development, Software Design, Software Inspection, Code Inspections, Peer Reviews, Software Quality Assurance, SQA, Audits, Audit Process, Process, Quality, Quality Metrics, Quality Statistics, Inspections, Formal Inspections, Bilingual, ISO9000, CMMI, NASA, Space Shuttle, WORD, EXCEL, PowerPoint, Lotus Notes, Documentum, Oracle, JCL, HAL/S.
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