Date of birth: 10 October 1982 | Nationality: Bulgarian (Indefinite work permit)
Highly motivated, hardworking individual with profound IT skills and several years of wide-ranging experience in multicultural environments across Western Europe
Effective communicator at all levelswith solid team player skills
Target driven with strong planning, organisational and problem solving abilities
Seeking a challenging and rewarding opportunityin the space sector to apply my IT skills , where my Digital Media knowledge can be utilised
03/2010 – present Ground Station Operator
Thorn GmbH at European Space Operations Centre, Darmstadt, Germany
Real-time remote configuration, monitoring and controlling of ground stations in the Agency's worldwide ESTRACK network for upcoming satellite passes
Establishing and maintaining telemetry and telecommanding data links between a spacecraft control system and the ground stations subsystems through the Network Controller Telemetry Router System (NCTRS)
Providing real-time status updates and briefings via the Intercom voice loop to missions, stations and Third Party providers
Reflecting all real-time passes on the assigned OSPMS application by creating incidents, journals and failure reports
Periodically trained on new missions, procedures, anomalies and contingency recovery
01/2009 – 12/2009 Service Desk Agent
Dimension Data, Oberursel, Germany
Organisation and coordination of the end-to-end service desk support processes, from taking service requests from major UK corporate clients to assigning of relevant service support resources
Ensuring complete issues resolution against agreed SLA’s and tight deadlines
Incident management coordination, using CRM software
Extensive internal (field engineers, technical support, dispatch) and external (corporate customers) communications
09/2008 – 12/2008 Content Marketing Agent
Freelance for SeoSmart GmbH
Reviewed, maintained and published online articles via backlinks on article directories
11/2007 – 08/2008 Resort Tour Operator Representative
Inghams in Italy, Switzerland and Austria
Management and organisation of seasonal tour events and excursions
Hosting group and individual meetings, coordinating hotel accommodation, transport, ski school, excursions, ski passes
Financial management of the company’s day to day accounts and books including cash and card transactions
02/2007 – 05/2007 Motion Capture Demonstrator
University of Portsmouth, Portsmouth, United Kingdom
Preparation and calibration of the motion capture environment
Capturing motion data on Vicon iQ software, using specialised infra red cameras, costumes and actors
Processing and cleaning of captured data, exporting it to 3D Studio Max and testing it on a biped
Directing and training students on motion capture processes and the adequate way of digital motion
Experimented with new methods of motion capture to prove the suitability of the motion capture application for the computer gaming market
08/2005 – 07/2006 Call Centre Agent
B&Q Plc., Fareham, United Kingdom
Follow-up of delivery orders for the British home improvement company’s stores and suppliers
Solving customer issues via email and phone by dealing with requests immediately
Gained several stars for excellence in customer service
EDUCATION & TRAINING
03/2014 - present Cisco based network operations training
European Space Operations Centre, Darmstadt
03/2010 Operational training on all ESTRACK ground stations
European Space Operations Centre, Darmstadt
10/2004 – 06/2007 Bachelor of Science degree in Digital Media
University of Portsmouth, United Kingdom
Modules taken covered: Website interface design, 2D and 3D animation, Video editing and audio concepts, Programming, Supporting software, Streaming technology, Real-time projects, Human computer interaction
09/2003 – 06/2004 Foundation degree scheme in Engineering
University of Portsmouth, United Kingdom
Principal subjects covered: Algebra, Calculus, Electrical fundamentals and systems, Physics and measurement, Design concepts and development
European Computer Driving Licence (ECDL) certification in advanced word processing, spreadsheets, databases and presentations
09/2000 – 06/2002 Advanced Vocational Certificate of Education in Information Communication Technology (double A level advanced)
Guildford College of Further & Higher education, United Kingdom
Software skills Microsoft Office (ECDL certification), CRM software (Siebel and NetCool), Windows, Motion capture Vicon iQ Software, Adobe creative suite, Autodesk 3Ds Max, Linux based STC, OSPMS
Languages English (fluent), German (advanced), Bulgarian (native)
INTERESTS Motorbikes, travelling, photography, films
REFERENCES Available on request
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