BSc (Hons) C.Eng MBCS, Eur.Ing
¨ Proven record with experience spanning development, technical operations, business development and consultancy
¨ Technical and business strategic planning & solution architecting
¨ Operational management in infrastructure, procurement, implementation & service delivery
¨ Outsourcing, insourcing, sub-contractor management and vendor selection
¨ Management of diverse and dispersed teams, including sub-contractor teams
¨ Outstanding technical background and broad ICT experience
BSc (Honours) from Leeds University in Computational Science and Management
Member of the British Computer Society and a chartered member of the Engineering Council and European Engineers (MBCS, C. Eng, Eur.Ing.)
Qualified Prince 2 Project Management and ITIL practitioner.
May 2011 to present Principle Consultant
Providing consultancy to Thomson Reuters GRC (Governance, Risk & Compliance) business on architecting outsourced product development solutions. Key areas of responsibility include:
· Building multiple development teams split in location, including architecture, business analysis and development
· Facilitating in parallelising development programmes according to business priority to improve time-to-market of products
January 2006 to May 2011 Principle Relationship Manager
Responsible for Mahindra Satyam’s customer relationship with a number of major customers, Thomson Reuters and Fujitsu in particular. This relates to Thomson Reuters global outsourcing activities with Mahindra Satyam in India, the US, UK and Middle East.
Key areas of responsibility included:
¨ Development and exploitation of global service and solution offerings
¨ Ensuring solution fit with Thomson Reuters strategy and working with Thomson Reuters CIO and CTO to provide application & infrastructure support through Mahindra Satyam as well as to optimise the sourcing strategy
¨ Ensuring delivery teams provide appropriate service and processes to the customer and working with the customer to ensure optimal cooperation on processes and value
¨ Completed major programme outsourcing deal ($280m/10y) with Fujitsu and partners to deliver significant part of Thomson Reuters internal IT through outsourced partners. This programme represents a very large and strategic initiative for Mahindra Satyam and was awarded for completing the largest ever single contract for Mahindra Satyam
November 2003 to November 2005
Adeptra is a leader service-provider in the field of 2-way messaging using a variety of media delivery technologies, mainly voice telecommunications-based, but including substantial SMS text messaging, e-mail and fax services. Clients are predominantly banks and credit-card processing agencies, but becoming increasingly diverse.
Held personal responsibility for all aspects of technology infrastructure, data-centres, system monitoring, helpdesk, service delivery, supplier management, telecommunications and internal infrastructure. Adeptra’s operations function from 5 data-centres in the USA and the UK and makes use of hundreds of servers and thousands of voice channels, inbound and outbound.
Adeptra was judged number 29 in the UK Sunday Times “Tech Track 100”; the companies judged to be most innovative, technically and operationally competent and financially well-structured.
¨ Cost-reduction achieved through vendor selection, insource/outsource optimisation and improved use of technical infrastructure
¨ Development of key-supplier relationships for supply to all production facilities
¨ Provided for a 400% increase in production volumes, processing vast amounts of data
¨ Extended and invested in infrastructure to provide resilience and higher performance
¨ Established 24/7 support and helpdesk, driven by metrics provided by third-party and in-house developed tools
¨ Delivered extensive customer-service and service delivery improvement
¨ Achieved group SAS70 and ISO27001 information-security accreditation
September 2001 to November 2003
Consulted to Philips as part of a small, niche consultancy team on their Multiple Supplier Strategy (MSS) global internal network outsourcing programme.
¨ Design, development and management of outsourced supplier business and financial processes
¨ Project management of global IP network implementation, to support voice, VOiP and data services
¨ Overseeing supplier planning and delivery in EMEA, APAC and NA
¨ Review and recommendations to Philips management on service delivery and strategic planning for global network
The location was at Philips HQ in Eindhoven, The Netherlands
January 2000 to August 2001
Jupiter MMXI Europe was a leader in Internet market-research, collecting usage data from individuals and analysing trends. Services range from provision of usage statistics to added-value market analysis.
¨ P&L ownership for all aspects of technology and production
¨ Definition and implementation of a cost-effective and flexible infrastructure for expanding European IT products and services
¨ Development of technical product strategy
¨ Establishment of metrics to ensure time- and cost-effective delivery
¨ Design of technical solution to provide wireless Internet device audience measurement
February 1997 to November 1999
Led a development group within Reuters IS (RIS) responsible for the specification and development of functional and strategic initiatives relating to Reuters third-party administrative relationships with customers.
¨ Project-managed a number of parallel systems development projects utilising a variety of complementary technology
¨ Established Business and Technical Architecture groups to develop vision for programme of IT improvement with the business
¨ Formation of a technical architecture to enable future web-based delivery of administration and financials information to clients
¨ Management of large web-based CRM project utilising engineering resources in the USA
¨ Developed alliance with Computer Sciences Corporation for delivery of strategic initiatives on industry best-practice
1992 to 1996
¨ Site manager for Vitrociset S.p.A. at the European Space Agency’s control-centre in Germany
¨ Full programme responsibility for all consortium development projects
¨ Held project management and design authority for the development of components of a major, new spacecraft control system (SCOS-II)
¨ Budget and resource management responsibility for of all Vitrociset’s ESA projects, sub-contractor companies and contractual reporting to clients.
¨ Project management of high-profile development projects for spacecraft control
¨ Hands-on systems design and development of key elements of spacecraft control systems
¨ Published a number of papers internally to ESA and a presentation of generic systems concepts was given at a symposium in Brazil in 1994
¨ Key role in commercial bid preparation for the submission of a number of very large technical and management proposals
1985 to 1992
Systems development within Logica and delivery to clients, mostly the European Space Agency
· Employment law
· Advanced Negotiation Techniques
· IT best-practices
· Various Project Management (including Prince 2)
· ITIL Service Management
· Advanced Management Programme & Personal Development
"SCOS-II - A Distributed Architecture For Ground System Control", Symposium of Spacecraft Ground Control and Flight Dynamics, São José dos Campos, Brazil, February 1994.
English Mother tongue
German Fluent spoken and written
Winter-sports, scuba-diving, travel, literature, current events, music and international cuisine
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