An experienced Operations Manager and Project Manager with significant knowledge of satellite/equipment procurement (both space & ground segment), operational procedures/processes, customer requirements and also commercial business processes. Posesses many ‘transferrable’ business skills, (including excellent communications, organisational and man-management qualities) in combination with strong personal values of a commitment to excellence and high levels of personal integrity and self discipline. Highly motivated and very aware of the need to continue with both professional and personal development in a rapidly changing business world.
Jan 2000 to July 2011:SES WORLD SKIES (formerly SES New Skies & New Skies Satellites). Initially hired as a Lead Spacecraft Controller in The Hague/The Netherlands.
Interfaced with both Intelsat and Integral Systems Inc., in order to specify and develop the Epoch 2000 Ground Control Software/System (GCS) and to integrate a number of satellites into the New Skies fleet.
Assisted with the procurement, installation and testing of TT&C ‘base-band’ (Cortex NT & XL) and Cisco network equipment at various sites within the global TT&C Wide Area Network.
Developed, validated, tested and performed numerous Satellite Operating and Contingency procedures (both hardcopy and automated ‘electronic’ products).
Promoted to Satellite Operations Center Analyst (2001).
Interfaced between the Operations and Engineering staff in order to support the controller team training.
Supported the procurement, testing and integration of two further spacecraft (NSS-6 & 7) into the fleet.
Assisted in the recruitment of the Satellite Operations and Spacecraft Engineering support teams.
Promoted to Satellite Operations Center Supervisor (2003).
Assumed responsibility for all day-to-day activities of the New Skies fleet of 5 spacecraft, the running of a 24 x 7 satellite control team and the operational integrity, enhancement and development of both the local TT&C Local Area Network and the global TT&C Wide Area Network.
Promoted to Satellite Operations Center Manager (2005).
In addition to the ‘Supervisor’ tasks (above), financial responsibility was also assumed for the Satellite Operations Center budget(s) and also for all administrative, human resource, man-management and performance appraisal tasks associated with those staff employed within the satellite operations teams and operational software/network support.
Following the purchase of New Skies Satellites by SES Global (March 2006).
Led the technical integration of all NSS satellite operational activities with those of the SES ASTRA Satellite Operations Centre in Betzdorf/Luxembourg and managed the design, procurement, installation and testing of all required TT&C network infrastructure (both software and hardware).
Managed/assisted with the challenging ‘Change Management’ requirements (i.e. a significant reduction in staffing levels) in order to ensure the safe and seamless transition of all satellite operations activities.
Retained (in The Netherlands) in an interface/consultancy role in order to maintain continuity between satellite operations (Luxembourg) and the commercial/legal (The Netherlands) aspects of the business.
Subsequently assigned to the position of Manager, Satellite Operations (2007).
Assisted in the project management and internal staff coordination, whilst the HQ building in The Hague was completely refurbished (architectural, cosmetic and infrastructure enhancement).
Provided a direct interface into the Engineering and Operations department within SES, in order to provide operational expertise and to manage the associated inter-company SLA’s & SOW’s.
Suggested and implemented processes to significantly reduced capital expenditure on the ground segment infrastructure for new satellite programs.
In 2008, I transferred to the Commercial Services department (Contingency and Transition Planning), where I became the single point of contact for all health issues associated with a fleet of 25 satellites.
Initiated savings of several million $’s (in-orbit incentive payments) by implementing a more stringent contract management process, which subsequently discovered several manufacturer ‘non-compliances’.
Participation in satellite anomaly and service outage reviews (providing reports and operational expertise to the Senior Management Team) and in the analysis of all satellite health issues, in order to identify any potential business case impacts (requiring significant knowledge of the USA Information in Traffic & Arms Regulation and Information Assurancerequirements/protocols).
Assisted in the management/coordination of the operational aspects of new satellite initiatives, orbital relocations and major transitions of commercial traffic between satellites (Link Budget Analysis etc).
Developed and maintained the associated intra-company escalation processes and procedures.
Formal courses for the BSS 702, LM AX2100 & 7000 and the SSL FS1300 satellite platforms.
Integral Systems Inc. ‘Epoch 2000’ Ground Control System (both soft & hardware components).
Employee Appraisal training course (Mercer, Schnitker & Voortman, 2003).
Advanced Negotiations training course (ScotWorks 2005 & 2006).
Screening performed andNATO SECRET security clearancegranted by the Dutch General Intelligence and Security Service (2007).
SES ‘UPLink’ Management Training Program, including courses in both ‘Inspirational’ & ‘Influential’ Leadership techniques and EQ (Emotional Intelligence) training (2009 & 2010).
Dec 1992 to 2000:Societe Europeenne des Satellites - Senior Satellite Controller (Betzdorf/Luxembourg).
This position involved the monitoring, control, reconfiguration and maneuvering of all satellites in the SES ASTRA fleet. Extensive knowledge of all satellite subsystems and associated GCS’s was required.
Provided support during the LEOP and in-orbit test phases of all spacecraft from Astra 1C to Astra 2A.
Supported the training (incl. Dynamic Satellite Simulations) of new and less experienced controllers.
Astrium, Eurostar 2000+, Hughes Communications, HS601 Classic & High Power (incl. XIPS propulsion) and the Lockheed Martin, 4000 & 5000 series satellite specific platform courses. Extensive training on all associated Ground Control Systems (GCS’s) was also undertaken.
Advanced Project Management course completed (Human Dynamics, 1999).
Apr 1989 to 1992: British Satellite/Sky Broadcasting - Spacecraft Controller(Southampton/UK).
This position involved the monitoring, control, reconfiguration and maneuvering ofthe 2 Marcopolo satellites. Extensive knowledge of all satellitesubsystems and of the associated GCS, base-band and R.F. equipment was also required.
Supported Telesat during the LEOP and in-orbit testphases of several ANIK satellites.
Following the merger of BSB & SKY TV (1990), responsibility for payload monitoring, system fault diagnosis and rapid fault/service rectification coordination was also assumed.
Intensive course on the Hughes Communications, HS376 satellite platform andassociated GCS.
Post BSB/SKY TV merger (1990), trained in themonitoring of broadcast transmission and reception links in order to coordinate rapid fault detection, rectification and servicerestoration.
Sep 1985 to 1989:Serco Space Ltd. (formerly RCA UK) - Shift Technician (Oakhanger/UK).
A System Engineering position involving the configuration, operation and maintenance of all TCR, base-band, antenna and R.F. hardware, associated with a wide variety of different satellite platforms (Geostationary, Low Earth, Medium Earth & Polar Orbits).
Promoted to Senior Technician (1987) and again to Shift Leader (1988).
Performed the supervision, administration and training of a shift team of 12 and assumed responsibility for the operational and maintenance requirements of the site, outside of normal working hours.
Numerous ‘in-house’ training programs and ‘equipment specific’ Operation & Maintenance courses (provided by the Ford Aerospace Communications Corporation).
Principles and Practice of Industrial Inspection & Statistical Process Control (Guildford College of Technology -1987).
Nov 1978 to 1985:The British Royal Navy - Weapons Engineering Mechanic (Radio) 1st Class.
Tasks involved the maintenance and repair of HF, UHF, SAT COM, Radar, Sonar, Electronic Warfare and Weapons Guidance Systems (both shore and mobile/ship-borne).
Systems Engineering role at the Royal Navy Communications Centre located in Whitehall, London.
Basic Electronics and Radio/Radar Electronic Mechanics courses (H.M.S. Collingwood).
British Red Cross Society First Aid course & Ship-borne firefighting techniques courses.
Open University MBA (Technology Management). Stage 1, (B716-Management perspectives and practice).
Open University Bachelor of Science (Honours) OPEN degree awarded (360 points).
Open University Diploma in Business Studies (E20) awarded (B202-Understanding Business Functions and B300-Business Behavior in a Changing World).
PRINCE2TMProject Management, Registered Practitioner (registration: P2R/226726). Awarded by the UK Office of Government Commerce (OGC) and APMG/QMS accredited.
Open University Bachelor of Science (BS/c OPEN) Degree awarded (300 points), following the successful completion of B202-Understanding Business Functions (plus those listed below).
Open University Diploma in Economics (D28) awarded following the successful completion of DD202-Economics and Economic Change (2004/5) and D319-Understanding Economic Behavior: Households, Firms and Markets(2003/4).
Open University Certificate in Social Science (C28) awarded following the successful completion of DD100-An Introduction to the Social Sciences: Understanding Social Change.
Open University Certificate in Natural Science (C26) awarded following the successful completion of S103-Discovering Science.
1973 – 1978:
Spalding Grammar School.O-level, grade C and above obtained in English Language, English Literature, Mathematics, Religious Education and Geography.
Technology, travel, scuba diving (British Sub Aqua Club, Sports Diver qualified) and skiing.
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