Latest Space News
Fri, 04 Dec 2020 18:44:41 +0000
China’s Chang’e-5 spacecraft are preparing for a first-ever robotic rendezvous and docking in lunar orbit, a major hurdle to delivering lunar samples to Earth. SpaceNews
Fri, 04 Dec 2020 18:26:03 +0000
When Virgin Galactic’s SpaceShipTwo takes to the skies above New Mexico later this month, it will do so without the crowds and publicity once expected for the historic flight. SpaceNews
Fri, 04 Dec 2020 18:23:05 +0000
As the Biden administration looks to rejoin international initiatives and reemphasize major global initiatives, it is critical that the incoming administration recognizes and recommits to the role that space technology plays in these efforts. SpaceNews
Fri, 04 Dec 2020 17:16:48 +0000
The commercial market is now driving almost all innovation in space technology. The government can pivot its practices to more quickly adopt the best from the market.  SpaceNews
Fri, 04 Dec 2020 13:06:12 +0000
Blue Origin has achieved a new milestone in the development of the engine that will power the lunar lander it seeks to provide for NASA’s Artemis program. SpaceNews
Fri, 04 Dec 2020 11:42:27 +0000
Two days after its dramatic collapse, National Science Foundation officials said it is too soon to determine whether the giant radio telescope at Arecibo Observatory will be, or should be, replaced. SpaceNews
Fri, 04 Dec 2020 00:20:49 +0000
NASA has made awards to four companies worth exactly $25,001 to obtain lunar samples, part of an effort by the agency to establish a precedent for ownership and use of space resources. SpaceNews
Fri, 04 Dec 2020 00:18:56 +0000
House and Senate negotiators on Dec. 3 released a compromise version of the National Defense Authorization Act for Fiscal Year 2021. SpaceNews
Thu, 03 Dec 2020 17:03:02 +0000
Air-launch startup Aevum on Dec. 3 unveiled Ravn X, the drone aircraft that will serve as the first stage of its smallsat launch system.  SpaceNews
Thu, 03 Dec 2020 16:13:42 +0000
Rep. Mike Rogers (R-Ala.) on Dec. 3 was officially selected as the ranking member of the House Armed Services Committee in the 117th Congress. SpaceNews
Thu, 03 Dec 2020 12:31:42 +0000
The White House is asking Congress to remove language from an appropriations bill that would direct NASA to launch the Europa Clipper mission on the Space Launch System as a long-running dispute on how to launch the mission nears its conclusion. SpaceNews
Wed, 02 Dec 2020 22:35:45 +0000
Gen. John Raymond said the Space Force is close to finalizing the layout of its future acquisitions command, a large organization that will consolidate multiple agencies that currently operate independently.  SpaceNews
Wed, 02 Dec 2020 21:52:30 +0000
The European Space Agency (ESA) has finalized an 86 million euro ($104 million) contract with Swiss start-up ClearSpace SA to complete the world's first space debris removal mission.  SpaceNews
Wed, 02 Dec 2020 21:51:02 +0000
China this week is conducting a robotic lunar sample return mission, something the United States has never done. The mission is proceeding while a Chinese lunar rover is wrapping up its second year of service on the moon — on its far side, something also never done by the United States. SpaceNews
Wed, 02 Dec 2020 17:38:46 +0000
The Senate Commerce Committee voted Dec. 2 to advance the nomination of Greg Autry to be NASA’s chief financial officer, a position that he may only fill for several weeks. SpaceNews
Wed, 02 Dec 2020 14:31:47 +0000
Space Perspective, a startup planning to offer tourists trips to the edge of space in a high-altitude balloon, has raised $7 million in a seed round that will allow the company to test its technologies. SpaceNews
Wed, 02 Dec 2020 11:00:17 +0000
The Biden administration should support U.S. space activities while abandoning divisive and antagonistic rhetoric, says a new report from the Secure World Foundation. SpaceNews
Wed, 02 Dec 2020 10:05:49 +0000
Lockheed Martin announced Dec. 2 it has competed production of the fifth satellite of the Space Based Infrared System constellation. SpaceNews
Wed, 02 Dec 2020 04:02:18 +0000
An Arianespace Soyuz rocket successfully launched a reconnaissance satellite for the United Arab Emirates Dec. 1 after months of delays caused by technical problems and the pandemic. SpaceNews
Tue, 01 Dec 2020 22:33:24 +0000
The U.S. Space Force sees a “huge opportunity” to buy commercially developed technologies and services, Gen. John “Jay” Raymond said Dec. 1. SpaceNews
More space news...
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  • CV: Customer Relations Specialist

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    Personal information
     Name:<withheld>
     Age:<withheld>
     Country:<withheld>
     Location:<withheld>
    Contact information
     Email:<withheld>
     Phone:<withheld>
     Mobile:<withheld>
    Candidate Profile
     Date Submitted:16-02-2012
     Last Modified:16-02-2012 (03:29)
    Job information
     Current job:Customer Relations Specialist
     Employment Term:Either
     Job location:Own country
     Date available:immediately
     Industry:Civil Agencies/International Organizations, Satellite Manufacturers and Subcontractors, Satellite Operators, Business Services, Space Tourism
     KeywordsKey Account Management, Service Delivery, Service Assurance, Defence, Business Processes, Programme Management
    CV

    Professional Profile

    • A highly adaptable engineer who has shown a flair for business, delivering services on time and to budget to a highly demanding customer.

    • Enjoys working in a team, whether being a part of, or leading the team to deliver tangible results that meet, or where possible exceed expectations.

    • An analytical mind that can make intuitive leaps while capturing the critical details.

    • Good communications skills, both verbal and written, particularly when translating complex situations and technologies.

    • Keen to extend existing skills and learn new ones specifically, in strategic thinking.

    Strengths include:

    • Communicate and interact effectively with others at all levels.

    • Able to organise and effectively motivate people working in extended business areas within the company.

    • Strong background in sharing knowledge, leading to staff development and training.

    • Respond positively to challenge and handle changing situations efficiently.

    • Display initiative and resourcefulness in overcoming difficulties.

     

    Professional Development, Achievements and Skills

    • Key member of the team awarded the Chief of Defence Material Certificate of Commendation for the delivery of the WelComE Service in 2008 (UK MoD Award).

    • Paradigm Awards for Excellent performance – various.

    • Paradigm Management Development Programme.

    • Paradigm Key Account Management Training Programme.

    • Paradigm Customer Champions Programme.

    • Experienced in using IT packages such as Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Access, Microsoft Visio, Microsoft Project, SAP, Remedy, Mindjet MindManager, Photoshop & Paint Shop Pro.

    • First Aid at Work.

     

    Career History

    January 2012 – Present Career Break

    I made the decision to take a pause in my career when I moved to Luxembourg to get to know my new country and learn new skills. During this career break I have been learning to knit and crochet. I have also been training my dog and discovering the local area on foot and by bicycle.

     

    April 2002 – December 2011 Paradigm Services Ltd

    Posts Held:

    WelComE Service Support Manager / WelComE Deputy Account Manager - April 2008 – December 2011

    • Achievements in this role:

    • Created a team of people and developed their skills in presenting to large diverse audiences

    • Key member of the team awarded the Chief of Defence Material Certificate of Commendation for the delivery of the WelComE Service in 2008 (UK MoD Award).

    • Recognised by the customer as being their champion within my company.

    • Key Account Management functions including:

    • Manage the delivery of a collection of Welfare Communication services, through team working across the whole of the Paradigm Organisation.

    • Customer Experience Management and reporting.

    • Producing and Managing the documentation for the Welfare Service.

    • Manage the Customer Open Days, Service demonstrations, Pre-Deployment Briefs and other Awareness training programmes offered to the customer and user community.

     

    WelComE Service Planning Manager October 2006 – April 2008

    • Achievements in this role:

    • Project Manager for the introduction of a new Voicemail Service to allow families of Service personnel to leave private messages for personnel deployed on military operations for the UK MoD.

    • Developed and delivered training courses for military personnel responsible for the welfare of military personnel about to deploy on military operations for the UK MoD.

    • Implemented pre-deployment Briefings to personnel due to deploy on military operations for the UK MoD.

    • Re-designed a service (TextLink) to make it more flexible and responsive to the requirements of the UK MoD.

    • Delivery of mobile Welfare Communication services to the UK MoD.

     

    Secondment to UK MoD – Service Validation Officer February 2005 – October 2006

    • Support to MoD Management team for Customer Service Assurance and Commercial Services Assurance.

    • Facilitating Waiver/Deviation Management for Skynet 5 Satellite Communications Services.

    • Design Review Co-Ordination.

    • Managing the scheduling process.

    • Provide training support to improve industry awareness within MoD Team.

     

    SAP Portal Manager March 2003 – February 2005

    • Manage Content of Company Intranet Site. Lead in acceptance of SAP System for into the business.

    • Training Staff to use SAP Systems and after care.

    • Documentation of company processes within the Service Management and Operations Plan.

    • Manage the Risk Management Process.

    • Project Manage the development and implementation of a CRM tool, Remedy, for Company Customer Services.

    • Elected Member of the Company Joint Staff/Management Consultative Committee.

     

    Business Process Engineer – Graduate April 2002 – March 2003

    • Creation of documentation of processes and procedures.

    • Supporting the company’s achievement of the Transitional Operational Service Milestone leading to Paradigm taking control of the communication services from the UK MoD – recognised through bonus scheme for this work.

    • Provided support to enable the company to achieve ISO9001:2000 accreditation.

    • Member of the team tasked to design the Joint Staff/Management Consultative Committee.

     

    April 2001 – April 2002 Astrium Ltd

    Inmarsat 4 Payload Team Administrator

      • Organised the Payload Critical Design Review. Collating and producing the Data Pack and presentations for the Review Board for publication in Paper and CD ROM format – issued documents ahead of requirements.

      • Handling and Managing the documentation of the Inmarsat 4 Project on the Project network drive.

      • Any other Administration tasks required by the project.

     

    March 1999 – April 2001 Sumitomo Wiring Systems Europe Ltd

    Commercial Account Manager

      • Managing Customers Requirements.

      • Importing components for my customers in Europe and Africa from suppliers in Japan, the USA and within Europe.

      • Liaising with Customs, our Warehouses, and Forwarding Agents to ensure goods reach the customer at the best possible time in a cost effective manner.

      • Required to communicate to a basic business level in French or German with certain customers.

     

    November 1998 – February 1999 Mid-Counties Toyota Forklift Trucks

    Telesales Executive

     

    March 1998 – October 1998 Interlux Ltd

    Customer Services Co-Ordinator

     

    October 1997 – February 1998 SKF (UK) Ltd

    Telemarketing Assistant

     

    Qualifications

    University Education:

    The Open University Business School (November 2002 – July 2006)

    • Professional Diploma in Management November 2004 – July 2006

    • Professional Certificate in Management November 2002 – October 2003

     

    University of Kent at Canterbury. (1994 – 1997)

    • Bachelor of Science in Physics with Space Science and Systems.

     

    Secondary Education:

    King Edward VI High School for Girls, Birmingham. (1987 – 1994)

    • A Level’s – Mathematics, Physics, Biology, General Studies.

    • GCSE’s – Mathematics, Physics, Biology, Chemistry, French, Geography, English, English Literature, Music, History.

     

    Vocational Qualifications

    • MIAS Qualified Mountain Bike Leader.

    • RYA Qualified Day Skipper.

    • First Aid at Work.

     

    Personal Details

    Driving Licence Full and Clean

    Health Good – fit and active; Non Smoker

    Languages English (Mother Tongue), French, Basic German, Basic Spanish

    Nationality British

    Date of Birth 28th October 1975

    Marital Status Married

     

     

    Interests

    Mountain Biking, Sailing, Walking, Skiing, Music (Flute, Cello & Piano), Photography.

     

    References

    References can be supplied upon request.


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