Latest Space News
Mon, 16 Jul 2018 19:27:06 +0000
A solid rocket booster designed for both the Ariane 6 and Vega C next-generation launchers completed a successful test firing Monday, clearing a hurdle for the maiden flights of both vehicles. SpaceNews.com
Mon, 16 Jul 2018 17:58:13 +0000
Ken Gabriel, CEO of Draper Labs: The idea of small satellites making up large constellations is a “powerful shift." SpaceNews.com
Mon, 16 Jul 2018 16:54:04 +0000
Virgin Orbit says an agreement that could lead to LauncherOne missions from an English airport is part of an effort to both better meet the needs of its customers as well as support the U.K. space industry. SpaceNews.com
Mon, 16 Jul 2018 13:03:49 +0000
With the announcement that Scotland will be home to Britain's first spaceport, the U.K. is on the road to offering a one-stop-shop for building, operating and now launching satellites. SpaceNews.com
Mon, 16 Jul 2018 09:14:34 +0000
The British government announced July 16 that it will provide funding to two companies, including an American aerospace giant, who plan to use a newly announced launch site in Scotland. SpaceNews.com
Sun, 15 Jul 2018 21:58:30 +0000
After years of study and consideration, the British government announced July 15 that it will start development of a new spaceport in northern Scotland, while an English airport signed a deal that could also lead to launches from its facility. SpaceNews.com
Sun, 15 Jul 2018 19:39:31 +0000
The space market worldwide has averaged $269 billion over the past five years, growing more than 5 percent each year. SpaceNews.com
Sun, 15 Jul 2018 08:03:46 +0000
The military wants to apply quantum computing to secure communications and inertial navigation in GPS denied environments. SpaceNews.com
Fri, 13 Jul 2018 20:43:08 +0000
On his first foreign trip since taking office nearly three months ago, NASA Administrator Jim Bridenstine traveled to Israel this week to meet with the country’s prime minister and other officials. SpaceNews.com
Fri, 13 Jul 2018 19:21:26 +0000
Gogo, an inflight connectivity provider leasing capacity on dozens of satellites, bulldozed its old business plan July 13 amid looming concerns over unprofitability, encroaching debt deadlines, and a potential buyout. SpaceNews.com
Thu, 12 Jul 2018 21:57:26 +0000
The White House nominated a veteran Senate aide with little space experience to be NASA’s deputy administrator July 12, a month after the agency’s administrator said he wanted someone with technical expertise for the job. SpaceNews.com
Thu, 12 Jul 2018 19:00:17 +0000
Blue Origin will begin flying two customers on the same New Glenn rocket after the launch vehicle has performed five missions with solo customers, according to Ted McFarland, Blue Origin’s commercial director of Asia-Pacific business. SpaceNews.com
Thu, 12 Jul 2018 18:42:28 +0000
“We are going to need a bigger boat,” FCC Chairman Ajit Pai said July 12, quoting the 1975 movie Jaws as a metaphor for the challenge of handling 5G needs. “Or in our case, more spectrum.” SpaceNews.com
Wed, 11 Jul 2018 22:15:26 +0000
China’s state-owned fleet operator is making forward-leaning investments in high-throughput satellites and low-Earth-orbit constellations without worrying, at least initially, about whether these projects are backed by sound business plans. SpaceNews.com
Wed, 11 Jul 2018 20:54:55 +0000
Amid growing concerns about commercial crew delays, a GAO report recommended NASA share more schedule information with Congress and develop contingency plans to maintain access to the International Space Station. SpaceNews.com
Wed, 11 Jul 2018 20:27:30 +0000
Using free data from the European Space Agency, a startup in Finland created a geospatial information service that is entirely enabled by artificial intelligence. SpaceNews.com
Wed, 11 Jul 2018 17:42:16 +0000
U.S. aerospace and defense in 2017 posted a positive trade balance. But there are concerns that escalating trade wars could hurt future growth. SpaceNews.com
Wed, 11 Jul 2018 14:00:10 +0000
A Silicon Valley startup developing electric propulsion systems for satellites has raised $10 million and added the billionaire founder of LinkedIn to its board. SpaceNews.com
Wed, 11 Jul 2018 13:46:27 +0000
Intelsat-901, a 17-year-old communications satellite running low on propellant, is awaiting a first-of-its-kind service call from a robotic spacecraft carrying a fresh tank of fuel. SpaceNews.com
Wed, 11 Jul 2018 02:27:35 +0000
Kepler Communications, a Canadian startup designing a network of 140 telecom cubesats, has teamed up with the Satellite Applications Catapult in the U.K. to build a third and final prototype before pressing on with the full constellation. SpaceNews.com
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  • CV: Customer Relations Specialist

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    Personal information
     Name:<withheld>
     Age:<withheld>
     Country:<withheld>
     Location:<withheld>
    Contact information
     Email:<withheld>
     Phone:<withheld>
     Mobile:<withheld>
    Candidate Profile
     Date Submitted:16-02-2012
     Last Modified:16-02-2012 (03:29)
    Job information
     Current job:Customer Relations Specialist
     Employment Term:Either
     Job location:Own country
     Date available:immediately
     Industry:Civil Agencies/International Organizations, Satellite Manufacturers and Subcontractors, Satellite Operators, Business Services, Space Tourism
     KeywordsKey Account Management, Service Delivery, Service Assurance, Defence, Business Processes, Programme Management
    CV

    Professional Profile

    • A highly adaptable engineer who has shown a flair for business, delivering services on time and to budget to a highly demanding customer.

    • Enjoys working in a team, whether being a part of, or leading the team to deliver tangible results that meet, or where possible exceed expectations.

    • An analytical mind that can make intuitive leaps while capturing the critical details.

    • Good communications skills, both verbal and written, particularly when translating complex situations and technologies.

    • Keen to extend existing skills and learn new ones specifically, in strategic thinking.

    Strengths include:

    • Communicate and interact effectively with others at all levels.

    • Able to organise and effectively motivate people working in extended business areas within the company.

    • Strong background in sharing knowledge, leading to staff development and training.

    • Respond positively to challenge and handle changing situations efficiently.

    • Display initiative and resourcefulness in overcoming difficulties.

     

    Professional Development, Achievements and Skills

    • Key member of the team awarded the Chief of Defence Material Certificate of Commendation for the delivery of the WelComE Service in 2008 (UK MoD Award).

    • Paradigm Awards for Excellent performance – various.

    • Paradigm Management Development Programme.

    • Paradigm Key Account Management Training Programme.

    • Paradigm Customer Champions Programme.

    • Experienced in using IT packages such as Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Access, Microsoft Visio, Microsoft Project, SAP, Remedy, Mindjet MindManager, Photoshop & Paint Shop Pro.

    • First Aid at Work.

     

    Career History

    January 2012 – Present Career Break

    I made the decision to take a pause in my career when I moved to Luxembourg to get to know my new country and learn new skills. During this career break I have been learning to knit and crochet. I have also been training my dog and discovering the local area on foot and by bicycle.

     

    April 2002 – December 2011 Paradigm Services Ltd

    Posts Held:

    WelComE Service Support Manager / WelComE Deputy Account Manager - April 2008 – December 2011

    • Achievements in this role:

    • Created a team of people and developed their skills in presenting to large diverse audiences

    • Key member of the team awarded the Chief of Defence Material Certificate of Commendation for the delivery of the WelComE Service in 2008 (UK MoD Award).

    • Recognised by the customer as being their champion within my company.

    • Key Account Management functions including:

    • Manage the delivery of a collection of Welfare Communication services, through team working across the whole of the Paradigm Organisation.

    • Customer Experience Management and reporting.

    • Producing and Managing the documentation for the Welfare Service.

    • Manage the Customer Open Days, Service demonstrations, Pre-Deployment Briefs and other Awareness training programmes offered to the customer and user community.

     

    WelComE Service Planning Manager October 2006 – April 2008

    • Achievements in this role:

    • Project Manager for the introduction of a new Voicemail Service to allow families of Service personnel to leave private messages for personnel deployed on military operations for the UK MoD.

    • Developed and delivered training courses for military personnel responsible for the welfare of military personnel about to deploy on military operations for the UK MoD.

    • Implemented pre-deployment Briefings to personnel due to deploy on military operations for the UK MoD.

    • Re-designed a service (TextLink) to make it more flexible and responsive to the requirements of the UK MoD.

    • Delivery of mobile Welfare Communication services to the UK MoD.

     

    Secondment to UK MoD – Service Validation Officer February 2005 – October 2006

    • Support to MoD Management team for Customer Service Assurance and Commercial Services Assurance.

    • Facilitating Waiver/Deviation Management for Skynet 5 Satellite Communications Services.

    • Design Review Co-Ordination.

    • Managing the scheduling process.

    • Provide training support to improve industry awareness within MoD Team.

     

    SAP Portal Manager March 2003 – February 2005

    • Manage Content of Company Intranet Site. Lead in acceptance of SAP System for into the business.

    • Training Staff to use SAP Systems and after care.

    • Documentation of company processes within the Service Management and Operations Plan.

    • Manage the Risk Management Process.

    • Project Manage the development and implementation of a CRM tool, Remedy, for Company Customer Services.

    • Elected Member of the Company Joint Staff/Management Consultative Committee.

     

    Business Process Engineer – Graduate April 2002 – March 2003

    • Creation of documentation of processes and procedures.

    • Supporting the company’s achievement of the Transitional Operational Service Milestone leading to Paradigm taking control of the communication services from the UK MoD – recognised through bonus scheme for this work.

    • Provided support to enable the company to achieve ISO9001:2000 accreditation.

    • Member of the team tasked to design the Joint Staff/Management Consultative Committee.

     

    April 2001 – April 2002 Astrium Ltd

    Inmarsat 4 Payload Team Administrator

      • Organised the Payload Critical Design Review. Collating and producing the Data Pack and presentations for the Review Board for publication in Paper and CD ROM format – issued documents ahead of requirements.

      • Handling and Managing the documentation of the Inmarsat 4 Project on the Project network drive.

      • Any other Administration tasks required by the project.

     

    March 1999 – April 2001 Sumitomo Wiring Systems Europe Ltd

    Commercial Account Manager

      • Managing Customers Requirements.

      • Importing components for my customers in Europe and Africa from suppliers in Japan, the USA and within Europe.

      • Liaising with Customs, our Warehouses, and Forwarding Agents to ensure goods reach the customer at the best possible time in a cost effective manner.

      • Required to communicate to a basic business level in French or German with certain customers.

     

    November 1998 – February 1999 Mid-Counties Toyota Forklift Trucks

    Telesales Executive

     

    March 1998 – October 1998 Interlux Ltd

    Customer Services Co-Ordinator

     

    October 1997 – February 1998 SKF (UK) Ltd

    Telemarketing Assistant

     

    Qualifications

    University Education:

    The Open University Business School (November 2002 – July 2006)

    • Professional Diploma in Management November 2004 – July 2006

    • Professional Certificate in Management November 2002 – October 2003

     

    University of Kent at Canterbury. (1994 – 1997)

    • Bachelor of Science in Physics with Space Science and Systems.

     

    Secondary Education:

    King Edward VI High School for Girls, Birmingham. (1987 – 1994)

    • A Level’s – Mathematics, Physics, Biology, General Studies.

    • GCSE’s – Mathematics, Physics, Biology, Chemistry, French, Geography, English, English Literature, Music, History.

     

    Vocational Qualifications

    • MIAS Qualified Mountain Bike Leader.

    • RYA Qualified Day Skipper.

    • First Aid at Work.

     

    Personal Details

    Driving Licence Full and Clean

    Health Good – fit and active; Non Smoker

    Languages English (Mother Tongue), French, Basic German, Basic Spanish

    Nationality British

    Date of Birth 28th October 1975

    Marital Status Married

     

     

    Interests

    Mountain Biking, Sailing, Walking, Skiing, Music (Flute, Cello & Piano), Photography.

     

    References

    References can be supplied upon request.


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