Latest Space News
Sat, 23 Mar 2019 16:25:30 +0000
The Launch Service Procurement would be the first competition under the National Security Space Launch program. SpaceNews.com
Fri, 22 Mar 2019 20:24:29 +0000
Tarana Wireless has raised $200 million in total from investors that include AT&T, Deutsche Telekom and Wyler’s 1010 Holdings, LLC. SpaceNews.com
Fri, 22 Mar 2019 09:54:03 +0000
The National Space Council will likely press NASA at its upcoming meeting to speed up its plans to return humans to the moon as the agency continues to study alternative approaches for the next flight of its Orion spacecraft. SpaceNews.com
Fri, 22 Mar 2019 03:11:03 +0000
European launch provider Arianespace conducted its third launch of the year March 21, orbiting a remote-sensing satellite for the Italian Space Agency on a Vega rocket. SpaceNews.com
Thu, 21 Mar 2019 23:22:21 +0000
The Canadian government has vowed to increase the level of funding for the development of low Earth orbit satellites that can bring internet services to rural parts of the country. SpaceNews.com
Thu, 21 Mar 2019 22:03:11 +0000
Even before the launch, NASA officials said there was already work identified before the Demo-1 flight that needed to get done before the agency would consider flying astronauts on board. SpaceNews.com
Thu, 21 Mar 2019 20:59:24 +0000
Federal Communications Commission officials urged patience with the repurposing process for satellite C-band spectrum, saying regulators are more concerned about getting it right than rushing the process. SpaceNews.com
Thu, 21 Mar 2019 20:36:32 +0000
The Germany space agency DLR is beginning a study this month on a reusable launcher concept that would use a winged first-stage booster captured on descent by an aircraft and towed back to land. SpaceNews.com
Thu, 21 Mar 2019 14:20:34 +0000
In the Q&A below Lesley touches on the mentor who inspired her, offers her perspective on women working in high tech careers and shares advice for those interested in building a career in the commercial space industry. SpaceNews.com
Thu, 21 Mar 2019 13:02:45 +0000
The question of how SMC is positioning itself for the future is gaining attention in light of the Pentagon’s decision to establish a Space Development Agency, which some view as a long-term existential threat to SMC. SpaceNews.com
Thu, 21 Mar 2019 09:54:31 +0000
Blue Origin has studied repurposing upper stages of its future New Glenn launch vehicle to serve as habitats or for other applications as part of a series of NASA-funded commercialization studies. SpaceNews.com
Wed, 20 Mar 2019 23:07:08 +0000
Acting Defense Secretary Patrick Shanahan says the U.S. has to "grow our margin of dominance in space." SpaceNews.com
Wed, 20 Mar 2019 22:42:02 +0000
The Space Development Agency officially came into existence last week and already is causing a stir. SpaceNews.com
Wed, 20 Mar 2019 20:13:58 +0000
Arianespace’s first Ariane 6 mission will carry 30 OneWeb satellites to low Earth orbit. The launch, slated for the second half of 2020, will use the “62” version of the rocket, which has two side boosters. SpaceNews.com
Wed, 20 Mar 2019 10:58:33 +0000
The National Space Council will hold its next public meeting March 26 to discuss NASA’s human space exploration plans. SpaceNews.com
Wed, 20 Mar 2019 02:17:55 +0000
Laser communications terminal provider Mynaric says it raised 11 million euros ($12.5 million) in post-IPO funding from a mystery constellation venture that plans to buy up to 1,000 terminals. SpaceNews.com
Tue, 19 Mar 2019 21:02:20 +0000
SpaceIL’s lunar lander performed a maneuver March 19 that puts the privately developed lander on course to enter orbit around the moon next month. SpaceNews.com
Tue, 19 Mar 2019 20:42:07 +0000
With two new satellites in orbit and a third on the way, APT Satellite of Hong Kong continues to grow, but company executives remain worried about Asia-Pacific market conditions. SpaceNews.com
Tue, 19 Mar 2019 20:10:11 +0000
Inmarsat said it remain in discussion with the consortium, which under British law has until April 16 to make a binding offer. SpaceNews.com
Tue, 19 Mar 2019 17:19:20 +0000
I’m a firm believer that the commercialization of space is absolutely essential for the growth of the space economy and achieving all of the goals we espouse for human activities in space. SpaceNews.com
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  • CV: Customer Relations Specialist

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    Personal information
     Name:<withheld>
     Age:<withheld>
     Country:<withheld>
     Location:<withheld>
    Contact information
     Email:<withheld>
     Phone:<withheld>
     Mobile:<withheld>
    Candidate Profile
     Date Submitted:16-02-2012
     Last Modified:16-02-2012 (03:29)
    Job information
     Current job:Customer Relations Specialist
     Employment Term:Either
     Job location:Own country
     Date available:immediately
     Industry:Civil Agencies/International Organizations, Satellite Manufacturers and Subcontractors, Satellite Operators, Business Services, Space Tourism
     KeywordsKey Account Management, Service Delivery, Service Assurance, Defence, Business Processes, Programme Management
    CV

    Professional Profile

    • A highly adaptable engineer who has shown a flair for business, delivering services on time and to budget to a highly demanding customer.

    • Enjoys working in a team, whether being a part of, or leading the team to deliver tangible results that meet, or where possible exceed expectations.

    • An analytical mind that can make intuitive leaps while capturing the critical details.

    • Good communications skills, both verbal and written, particularly when translating complex situations and technologies.

    • Keen to extend existing skills and learn new ones specifically, in strategic thinking.

    Strengths include:

    • Communicate and interact effectively with others at all levels.

    • Able to organise and effectively motivate people working in extended business areas within the company.

    • Strong background in sharing knowledge, leading to staff development and training.

    • Respond positively to challenge and handle changing situations efficiently.

    • Display initiative and resourcefulness in overcoming difficulties.

     

    Professional Development, Achievements and Skills

    • Key member of the team awarded the Chief of Defence Material Certificate of Commendation for the delivery of the WelComE Service in 2008 (UK MoD Award).

    • Paradigm Awards for Excellent performance – various.

    • Paradigm Management Development Programme.

    • Paradigm Key Account Management Training Programme.

    • Paradigm Customer Champions Programme.

    • Experienced in using IT packages such as Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Access, Microsoft Visio, Microsoft Project, SAP, Remedy, Mindjet MindManager, Photoshop & Paint Shop Pro.

    • First Aid at Work.

     

    Career History

    January 2012 – Present Career Break

    I made the decision to take a pause in my career when I moved to Luxembourg to get to know my new country and learn new skills. During this career break I have been learning to knit and crochet. I have also been training my dog and discovering the local area on foot and by bicycle.

     

    April 2002 – December 2011 Paradigm Services Ltd

    Posts Held:

    WelComE Service Support Manager / WelComE Deputy Account Manager - April 2008 – December 2011

    • Achievements in this role:

    • Created a team of people and developed their skills in presenting to large diverse audiences

    • Key member of the team awarded the Chief of Defence Material Certificate of Commendation for the delivery of the WelComE Service in 2008 (UK MoD Award).

    • Recognised by the customer as being their champion within my company.

    • Key Account Management functions including:

    • Manage the delivery of a collection of Welfare Communication services, through team working across the whole of the Paradigm Organisation.

    • Customer Experience Management and reporting.

    • Producing and Managing the documentation for the Welfare Service.

    • Manage the Customer Open Days, Service demonstrations, Pre-Deployment Briefs and other Awareness training programmes offered to the customer and user community.

     

    WelComE Service Planning Manager October 2006 – April 2008

    • Achievements in this role:

    • Project Manager for the introduction of a new Voicemail Service to allow families of Service personnel to leave private messages for personnel deployed on military operations for the UK MoD.

    • Developed and delivered training courses for military personnel responsible for the welfare of military personnel about to deploy on military operations for the UK MoD.

    • Implemented pre-deployment Briefings to personnel due to deploy on military operations for the UK MoD.

    • Re-designed a service (TextLink) to make it more flexible and responsive to the requirements of the UK MoD.

    • Delivery of mobile Welfare Communication services to the UK MoD.

     

    Secondment to UK MoD – Service Validation Officer February 2005 – October 2006

    • Support to MoD Management team for Customer Service Assurance and Commercial Services Assurance.

    • Facilitating Waiver/Deviation Management for Skynet 5 Satellite Communications Services.

    • Design Review Co-Ordination.

    • Managing the scheduling process.

    • Provide training support to improve industry awareness within MoD Team.

     

    SAP Portal Manager March 2003 – February 2005

    • Manage Content of Company Intranet Site. Lead in acceptance of SAP System for into the business.

    • Training Staff to use SAP Systems and after care.

    • Documentation of company processes within the Service Management and Operations Plan.

    • Manage the Risk Management Process.

    • Project Manage the development and implementation of a CRM tool, Remedy, for Company Customer Services.

    • Elected Member of the Company Joint Staff/Management Consultative Committee.

     

    Business Process Engineer – Graduate April 2002 – March 2003

    • Creation of documentation of processes and procedures.

    • Supporting the company’s achievement of the Transitional Operational Service Milestone leading to Paradigm taking control of the communication services from the UK MoD – recognised through bonus scheme for this work.

    • Provided support to enable the company to achieve ISO9001:2000 accreditation.

    • Member of the team tasked to design the Joint Staff/Management Consultative Committee.

     

    April 2001 – April 2002 Astrium Ltd

    Inmarsat 4 Payload Team Administrator

      • Organised the Payload Critical Design Review. Collating and producing the Data Pack and presentations for the Review Board for publication in Paper and CD ROM format – issued documents ahead of requirements.

      • Handling and Managing the documentation of the Inmarsat 4 Project on the Project network drive.

      • Any other Administration tasks required by the project.

     

    March 1999 – April 2001 Sumitomo Wiring Systems Europe Ltd

    Commercial Account Manager

      • Managing Customers Requirements.

      • Importing components for my customers in Europe and Africa from suppliers in Japan, the USA and within Europe.

      • Liaising with Customs, our Warehouses, and Forwarding Agents to ensure goods reach the customer at the best possible time in a cost effective manner.

      • Required to communicate to a basic business level in French or German with certain customers.

     

    November 1998 – February 1999 Mid-Counties Toyota Forklift Trucks

    Telesales Executive

     

    March 1998 – October 1998 Interlux Ltd

    Customer Services Co-Ordinator

     

    October 1997 – February 1998 SKF (UK) Ltd

    Telemarketing Assistant

     

    Qualifications

    University Education:

    The Open University Business School (November 2002 – July 2006)

    • Professional Diploma in Management November 2004 – July 2006

    • Professional Certificate in Management November 2002 – October 2003

     

    University of Kent at Canterbury. (1994 – 1997)

    • Bachelor of Science in Physics with Space Science and Systems.

     

    Secondary Education:

    King Edward VI High School for Girls, Birmingham. (1987 – 1994)

    • A Level’s – Mathematics, Physics, Biology, General Studies.

    • GCSE’s – Mathematics, Physics, Biology, Chemistry, French, Geography, English, English Literature, Music, History.

     

    Vocational Qualifications

    • MIAS Qualified Mountain Bike Leader.

    • RYA Qualified Day Skipper.

    • First Aid at Work.

     

    Personal Details

    Driving Licence Full and Clean

    Health Good – fit and active; Non Smoker

    Languages English (Mother Tongue), French, Basic German, Basic Spanish

    Nationality British

    Date of Birth 28th October 1975

    Marital Status Married

     

     

    Interests

    Mountain Biking, Sailing, Walking, Skiing, Music (Flute, Cello & Piano), Photography.

     

    References

    References can be supplied upon request.


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