Latest Space News
Thu, 21 Sep 2017 08:38:00 +0100
For the first time in its 19-year history, SMi Group’s Global MilSatCom Conference & Exhibition will be featuring South Korea in its speaker line-up for this year’s event. With recent threats surging within the region, South Korea has instilled urgency in the race to perfect milsatcom systems to ensure overall robust defence capability. Commander of Defence Communication Command, Brigadier General Nag Jung Choi, will be presenting a keynote address on Day 3 of the conference...
Wed, 20 Sep 2017 16:45:00 +0100
In the first act of lunar exploration, Neil Armstrong and Buzz Aldrin were major characters. In setting its sights on the Moon, ESA hopes to bring many more actors to this off-world stage. By testing the market for transport services to the Moon, ESA aims to push the limits of technology and create new models of space business. Touching down on the Moon was a monumental moment in human history. Eight short years and enormous resources took humankind to the lunar surface, initially for le...
Wed, 20 Sep 2017 12:00:00 +0100
Astronomers have used ALMA to capture a strikingly beautiful view of a delicate bubble of expelled material around the exotic red star U Antliae. These observations will help astronomers to better understand how stars evolve during the later stages of their life-cycles. In the faint southern constellation of Antlia (The Air Pump) the careful observer with binoculars will spot a very red star, which varies slightly in brightness from week to week. This very unusual star is called U Antliae and...
Wed, 20 Sep 2017 11:03:00 +0100
SES, EchoStar Corp., and Airbus Defence and Space announced today that the new EchoStar 105/SES-11 spacecraft, built by Airbus, has been shipped from the Airbus facilities in Toulouse, France, to Cape Canaveral, Florida, for its forthcoming launch by SpaceX in October. The first satellite that EchoStar has constructed with manufacturer Airbus, EchoStar 105/SES-11 will be launched by SpaceX on a flight-proven Falcon 9 rocket from Launch Complex 39A at Kennedy Space Center, Florida. EchoStar 10...
Tue, 19 Sep 2017 19:30:00 +0100
Today Lockheed Martin (NYSE: LMT) debuted a new family of satellite buses that form the core of nearly every space mission. From nanosats to high-powered satellites, the versatile lineup incorporates dozens of major enhancements and hundreds of common components that speed production and reduce cost. The company announced the lineup at the Air Force Association Air, Space & Cyber Conference. "We've invested $300 million in revamping our satellite solutions from top to bottom, applying what we...
Tue, 19 Sep 2017 15:54:00 +0100
FLYHT Aerospace Solutions Ltd. (TSX VENTURE: FLY) (OTCQX: FLYLF) (the "Company" or "FLYHT") is pleased to announce a flight trial with Inmarsat, and would like to bring attention to an Inmarsat press release titled Inmarsat to demonstrate advanced SwiftBroadband-Safety capabilities in flight trial with FLYHT on September 19, 2017. This trial will demonstrate the use of FLYHT's Automated Flight Information Reporting System (AFIRS(tm)) to send data to the UpTime(tm) Cloud management platform via I...
Tue, 19 Sep 2017 14:53:00 +0100
With the ''Space Strategy for Europe'' from the European Commission and the new ESA roadmap on the table, the European space stakeholders will have the great opportunity to debate and influence, at the highest level, the medium and long term development of European space programmes and of the spread of space services in many economic and societal activities as well as in a wide range of public fields, including security and defence. Download Conference Agenda | Register to a...
Tue, 19 Sep 2017 14:00:00 +0100
Kratos Defense & Security Solutions, Inc. (NASDAQ:KTOS), a leading National Security Solutions provider, announced today that it has recently received approximately $8.2 million in orders or specialized products in support of satellite global positioning system protection and communication systems. Work on these recent orders will be performed in secure Kratos manufacturing facilities. Due to customer related, competitive and other considerations, no additional information will be provided rel...
Tue, 19 Sep 2017 11:51:00 +0100
The Sun's recent activity has caught the interest of scientists and space weather forecasters worldwide, highlighting the need to keep a watchful eye on our star and its awesome power. On 6 and 10 September, our Sun produced a pair of solar flares, the strongest observed in over 10 years. They were accompanied by huge eruptions of billions of tonnes of matter into space. While many such eruptions fall back onto the hot surface, these two did not and became 'coronal mass ejections' (CMEs) -...
Tue, 19 Sep 2017 08:19:00 +0100
NASA's Hubble Space Telescope has observed a planet outside our solar system that looks as black as fresh asphalt because it eats light rather than reflecting it back into space. This light-eating prowess is due to the planet's unique capability to trap at least 94 percent of the visible starlight falling into its atmosphere. The oddball exoplanet, called WASP-12b, is one of a class of so-called "hot Jupiters," gigantic, gaseous planets that orbit very close to their host ...
Fri, 15 Sep 2017 18:13:00 +0100
Raytheon Company (NYSE: RTN) will continue its support for NOAA's Advanced Weather Interactive Processing System program that ingests and analyzes weather data, creating useful visualizations for forecasters and distributing time-sensitive weather statements such as watches and warnings across the United States. Used by more than 140 National Weather Service field offices, the AWIPS program informs decisions that save lives and protect property during natural disasters. Under the $269 mill...
Fri, 15 Sep 2017 15:00:00 +0100
The international Cassini mission has concluded its remarkable exploration of the Saturnian system in spectacular style, by plunging into the gas planet's atmosphere. Confirmation of the end of mission arrived at NASA's Jet Propulsion Laboratory at 11:55 GMT/13:55 CEST with the loss of the spacecraft's signal having occurred 83 minutes earlier at Saturn, some 1.4 billion km from Earth. With the rocket propellant for manoeuvering the spacecraft fully expended as planned touring Saturn and i...
Fri, 15 Sep 2017 14:17:00 +0100
Four of the latest set of Galileo navigation satellites will be launched on Ariane 6 rockets - ESA's first contract to use Europe's new vehicle. The launches are scheduled between the end of 2020 and mid-2021, using two Ariane 62 rockets - the configuration of Europe's next-generation launch vehicle that is best suited to haul the two 750 kg navigation satellites into their orbits at 23 222 km altitude. Under development, Ariane 6 is Europe's newest launcher, designed to extend guaranteed ...
Fri, 15 Sep 2017 14:00:00 +0100
The Space Alliance, formed by Thales Alenia Space (Thales 67%, Leonardo 33%) and Telespazio (Leonardo 67%, Thales 33%), today signed a partnership with the US-based company Spaceflight Industries which includes the following elements: A minority investment in Spaceflight Industries, which through its BlackSky business, has developed a geospatial platform and plans to build and operate a constellation of 60 small high-resolution observation satellites featuring very short revisit times; ...
Tue, 12 Sep 2017 16:33:00 +0100
Lockheed Martin (LM) unveiled a new small unmanned aircraft system (UAS) that has been designed and developed in the UK at the Defence and Security Equipment International (DSEI). OUTRIDER is a lightweight, canister launched UAS that has been designed by engineers at Lockheed Martin UK's Havant facility in partnership with Wirth Research, an engineering company with specialisation in aerodynamics and composite materials. At only four inches wide and weighing only 1.7 kilograms, it is designed...
Mon, 11 Sep 2017 13:00:00 +0100
Orbital ATK, a global leader in aerospace and defense technologies, today announced significant progress on the industry's first commercial in-space satellite servicing system. The Mission Extension Vehicle-1 (MEV-1) spacecraft successfully completed its critical design review earlier this year and is now in production with about 75% of the platform and payload components already delivered to the company's Satellite Manufacturing Facility in Virginia. The spacecraft will begin system-level testi...
Mon, 11 Sep 2017 10:07:00 +0100
Boeing will design and build seven super-powered medium earth orbit (MEO) satellites for SES, delivering efficient high-performance data communications services to users around the world. The O3b mPOWER satellites will include Boeing's most-advanced digital payload technology and will be built using electronics from the flight-proven 702 satellite platform customized to support the unique MEO environment. "With this new technology and design, Boeing is able to build satellites faster and m...
Wed, 6 Sep 2017 16:31:00 +0100
EchoStar Corporation and Lockheed Martin announced today that the EchoStar III satellite has been successfully recovered following an anomaly that occurred in late July and retired per the FCC regulations. "After the initial loss of contact, with a joint effort by EchoStar and Lockheed Martin, a command and control link was reestablished and deorbit maneuvers performed" said Derek de Bastos, chief technology officer for EchoStar Satellite Services L.L.C. "EchoStar III is now safely in a grave...
Wed, 6 Sep 2017 15:24:00 +0100
Orbital ATK, a global leader in aerospace and defense technologies, recently completed an important qualification test of the avionics system for the solid rocket boosters the company has developed and is now manufacturing for NASA's Space Launch System (SLS). Completion of this milestone is an important step toward preparing the SLS and Orion spacecraft for their first flight in 2019. Two Orbital ATK-developed five-segment rocket boosters will be used on each SLS launch to help provide initial ...
Tue, 5 Sep 2017 14:07:00 +0100
Launch is the most strenuous part of a satellite's life. To survive the extreme sound wave pressure and pounding vibrations generated by more than 700,000 lbs. of thundering rocket thrust, spacecraft need a solid, reliable design if they hope to arrive operational on orbit. On July 13, Lockheed Martin (LMT)'s second, fully-assembled GPS III space vehicle (SV) completed a realistic simulation of its future launch experience and passed this critical acoustic environmental test with flying color...
More space news...
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  • CV: Customer Relations Specialist

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    Personal information
     Name:<withheld>
     Age:<withheld>
     Country:<withheld>
     Location:<withheld>
    Contact information
     Email:<withheld>
     Phone:<withheld>
     Mobile:<withheld>
    Candidate Profile
     Date Submitted:16-02-2012
     Last Modified:16-02-2012 (03:29)
    Job information
     Current job:Customer Relations Specialist
     Employment Term:Either
     Job location:Own country
     Date available:immediately
     Industry:Civil Agencies/International Organizations, Satellite Manufacturers and Subcontractors, Satellite Operators, Business Services, Space Tourism
     KeywordsKey Account Management, Service Delivery, Service Assurance, Defence, Business Processes, Programme Management
    CV

    Professional Profile

    • A highly adaptable engineer who has shown a flair for business, delivering services on time and to budget to a highly demanding customer.

    • Enjoys working in a team, whether being a part of, or leading the team to deliver tangible results that meet, or where possible exceed expectations.

    • An analytical mind that can make intuitive leaps while capturing the critical details.

    • Good communications skills, both verbal and written, particularly when translating complex situations and technologies.

    • Keen to extend existing skills and learn new ones specifically, in strategic thinking.

    Strengths include:

    • Communicate and interact effectively with others at all levels.

    • Able to organise and effectively motivate people working in extended business areas within the company.

    • Strong background in sharing knowledge, leading to staff development and training.

    • Respond positively to challenge and handle changing situations efficiently.

    • Display initiative and resourcefulness in overcoming difficulties.

     

    Professional Development, Achievements and Skills

    • Key member of the team awarded the Chief of Defence Material Certificate of Commendation for the delivery of the WelComE Service in 2008 (UK MoD Award).

    • Paradigm Awards for Excellent performance – various.

    • Paradigm Management Development Programme.

    • Paradigm Key Account Management Training Programme.

    • Paradigm Customer Champions Programme.

    • Experienced in using IT packages such as Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Access, Microsoft Visio, Microsoft Project, SAP, Remedy, Mindjet MindManager, Photoshop & Paint Shop Pro.

    • First Aid at Work.

     

    Career History

    January 2012 – Present Career Break

    I made the decision to take a pause in my career when I moved to Luxembourg to get to know my new country and learn new skills. During this career break I have been learning to knit and crochet. I have also been training my dog and discovering the local area on foot and by bicycle.

     

    April 2002 – December 2011 Paradigm Services Ltd

    Posts Held:

    WelComE Service Support Manager / WelComE Deputy Account Manager - April 2008 – December 2011

    • Achievements in this role:

    • Created a team of people and developed their skills in presenting to large diverse audiences

    • Key member of the team awarded the Chief of Defence Material Certificate of Commendation for the delivery of the WelComE Service in 2008 (UK MoD Award).

    • Recognised by the customer as being their champion within my company.

    • Key Account Management functions including:

    • Manage the delivery of a collection of Welfare Communication services, through team working across the whole of the Paradigm Organisation.

    • Customer Experience Management and reporting.

    • Producing and Managing the documentation for the Welfare Service.

    • Manage the Customer Open Days, Service demonstrations, Pre-Deployment Briefs and other Awareness training programmes offered to the customer and user community.

     

    WelComE Service Planning Manager October 2006 – April 2008

    • Achievements in this role:

    • Project Manager for the introduction of a new Voicemail Service to allow families of Service personnel to leave private messages for personnel deployed on military operations for the UK MoD.

    • Developed and delivered training courses for military personnel responsible for the welfare of military personnel about to deploy on military operations for the UK MoD.

    • Implemented pre-deployment Briefings to personnel due to deploy on military operations for the UK MoD.

    • Re-designed a service (TextLink) to make it more flexible and responsive to the requirements of the UK MoD.

    • Delivery of mobile Welfare Communication services to the UK MoD.

     

    Secondment to UK MoD – Service Validation Officer February 2005 – October 2006

    • Support to MoD Management team for Customer Service Assurance and Commercial Services Assurance.

    • Facilitating Waiver/Deviation Management for Skynet 5 Satellite Communications Services.

    • Design Review Co-Ordination.

    • Managing the scheduling process.

    • Provide training support to improve industry awareness within MoD Team.

     

    SAP Portal Manager March 2003 – February 2005

    • Manage Content of Company Intranet Site. Lead in acceptance of SAP System for into the business.

    • Training Staff to use SAP Systems and after care.

    • Documentation of company processes within the Service Management and Operations Plan.

    • Manage the Risk Management Process.

    • Project Manage the development and implementation of a CRM tool, Remedy, for Company Customer Services.

    • Elected Member of the Company Joint Staff/Management Consultative Committee.

     

    Business Process Engineer – Graduate April 2002 – March 2003

    • Creation of documentation of processes and procedures.

    • Supporting the company’s achievement of the Transitional Operational Service Milestone leading to Paradigm taking control of the communication services from the UK MoD – recognised through bonus scheme for this work.

    • Provided support to enable the company to achieve ISO9001:2000 accreditation.

    • Member of the team tasked to design the Joint Staff/Management Consultative Committee.

     

    April 2001 – April 2002 Astrium Ltd

    Inmarsat 4 Payload Team Administrator

      • Organised the Payload Critical Design Review. Collating and producing the Data Pack and presentations for the Review Board for publication in Paper and CD ROM format – issued documents ahead of requirements.

      • Handling and Managing the documentation of the Inmarsat 4 Project on the Project network drive.

      • Any other Administration tasks required by the project.

     

    March 1999 – April 2001 Sumitomo Wiring Systems Europe Ltd

    Commercial Account Manager

      • Managing Customers Requirements.

      • Importing components for my customers in Europe and Africa from suppliers in Japan, the USA and within Europe.

      • Liaising with Customs, our Warehouses, and Forwarding Agents to ensure goods reach the customer at the best possible time in a cost effective manner.

      • Required to communicate to a basic business level in French or German with certain customers.

     

    November 1998 – February 1999 Mid-Counties Toyota Forklift Trucks

    Telesales Executive

     

    March 1998 – October 1998 Interlux Ltd

    Customer Services Co-Ordinator

     

    October 1997 – February 1998 SKF (UK) Ltd

    Telemarketing Assistant

     

    Qualifications

    University Education:

    The Open University Business School (November 2002 – July 2006)

    • Professional Diploma in Management November 2004 – July 2006

    • Professional Certificate in Management November 2002 – October 2003

     

    University of Kent at Canterbury. (1994 – 1997)

    • Bachelor of Science in Physics with Space Science and Systems.

     

    Secondary Education:

    King Edward VI High School for Girls, Birmingham. (1987 – 1994)

    • A Level’s – Mathematics, Physics, Biology, General Studies.

    • GCSE’s – Mathematics, Physics, Biology, Chemistry, French, Geography, English, English Literature, Music, History.

     

    Vocational Qualifications

    • MIAS Qualified Mountain Bike Leader.

    • RYA Qualified Day Skipper.

    • First Aid at Work.

     

    Personal Details

    Driving Licence Full and Clean

    Health Good – fit and active; Non Smoker

    Languages English (Mother Tongue), French, Basic German, Basic Spanish

    Nationality British

    Date of Birth 28th October 1975

    Marital Status Married

     

     

    Interests

    Mountain Biking, Sailing, Walking, Skiing, Music (Flute, Cello & Piano), Photography.

     

    References

    References can be supplied upon request.


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