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Fri, 24 Jun 2022 22:03:52 +0000
Frank Calvelli, assistant secretary of the Air Force for space acquisition and integration, told SpaceNews one of his priorities is to impose discipline in procurement programs The post New head of Space Force acquisitions looks to get back to basics appeared first on SpaceNews.
Fri, 24 Jun 2022 21:13:06 +0000
Telespazio intends to play a key role in the future in-orbit servicing market, providing customers seeking satellite relocation, refueling, repair or removal with the necessary space and ground-based capabilities. The post Telespazio to play key role in satellite servicing market appeared first on SpaceNews.
Fri, 24 Jun 2022 20:40:59 +0000
NASA’s Psyche asteroid mission will not launch this year as previously planned after the agency concluded there was not enough time to complete testing of the spacecraft’s software before its launch window closes. The post Software testing problem delays Psyche launch appeared first on SpaceNews.
Fri, 24 Jun 2022 20:22:33 +0000
Telesat has applied for a U.K. license to connect broadband terminals with Lightspeed satellites it plans to start deploying in 2025 to low Earth orbit. The post Telesat requests UK license to connect Lightspeed terminals appeared first on SpaceNews.
Fri, 24 Jun 2022 17:55:27 +0000
The Space Force on June 24 established Space Delta 18, a unit that will run the National Space Intelligence Center at Wright Patterson Air Force Base The post Space Force establishes intelligence unit to put sharper focus on orbital threats appeared first on SpaceNews.
Fri, 24 Jun 2022 17:22:56 +0000
NASA managers say they have completed testing of the Space Launch System after a recent countdown rehearsal and are ready to move into preparations for a launch as soon as late August. The post NASA declares SLS countdown rehearsal complete appeared first on SpaceNews.
Fri, 24 Jun 2022 16:34:25 +0000
Propulsion startup Orbion Space Technology will supply thrusters for a U.S. Space Force prototype weather satellite under a contract with General Atomics Electromagnetic Systems. The post Orbion to supply propulsion for General Atomics weather satellite appeared first on SpaceNews.
Fri, 24 Jun 2022 11:40:22 +0000
The X Prize Foundation is considering a prize competition focused on removal of space debris to spur technological innovation in the field. The post X Prize Foundation studying active debris removal competition appeared first on SpaceNews.
Fri, 24 Jun 2022 08:20:27 +0000
The United States' announcement of a ban on destructive ASAT tests set the stage for a UN meeting on reducing space threats. The post Parallel Paths for Space Sustainability appeared first on SpaceNews.
Thu, 23 Jun 2022 22:08:51 +0000
OneWeb, the broadband megaconstellation company whose launch plans were disrupted by Russia’s invasion of Ukraine, expects to resume launches late this year, an executive said June 23. The post OneWeb to resume launches in fourth quarter appeared first on SpaceNews.
Thu, 23 Jun 2022 18:47:03 +0000
SatixFy named David Ripstein as CEO June 23 to lead the satcoms equipment maker’s planned transformation into a public company. The post SatixFy names CEO to lead its public company transformation appeared first on SpaceNews.
Thu, 23 Jun 2022 18:46:57 +0000
A Hughes-OneWeb prototype network at Thule, Greenland, is fast enough to enable video conferencing, streaming video and interactive games. The post Hughes and OneWeb deploy high-speed internet for U.S. military at remote Arctic base appeared first on SpaceNews.
Thu, 23 Jun 2022 15:56:02 +0000
Space traffic management should be about mitigating risk, not eliminating it. The post Op-ed | There’s no perfect Space Traffic Management framework appeared first on SpaceNews.
Thu, 23 Jun 2022 15:03:15 +0000
Arianespace launched a pair of satellites aiming to improve broadband coverage in the Asia-Pacific region June 22 on the Ariane 5 rocket’s first flight of the year. The post First Ariane 5 flight of 2022 launches two satellites for Asia-Pacific appeared first on SpaceNews.
Thu, 23 Jun 2022 14:00:32 +0000
Over the course of just six months, three senior defense officials responsible for technology programs announced they were stepping down, voicing disappointment in a culture they view as an impediment to innovation. The post On National Security | DoD’s buying habits a continuing source of frustration appeared first on SpaceNews.
Thu, 23 Jun 2022 13:00:01 +0000
Over the last year, Microsoft and Xplore worked with the National Oceanic and Atmospheric Administration to show how commercial services could support operations of polar-orbiting weather satellites. The post Microsoft, Xplore and NOAA demonstrate cloud-based satellite operations appeared first on SpaceNews.
Thu, 23 Jun 2022 12:00:45 +0000
The new head of the Office of Space Commerce says he’s talking with industry on how his office can best take over civil space traffic management while also potentially taking on more regulatory responsibilities. The post Office of Space Commerce on a “listening tour” for civil space traffic management appeared first on SpaceNews.
Thu, 23 Jun 2022 08:20:31 +0000
Helping operators steer satellites away from potential collisions in increasingly packed orbits is a key driver for improving space traffic management, but also important is knowing when fuel draining detours are not needed. The post Connecting the Dots | Improving satellite collision predictions for efficient space appeared first on SpaceNews.
Thu, 23 Jun 2022 08:01:11 +0000
The committee approved an amendment by Rep. Jared Golden (D-Maine) to increase the defense budget by $37 billion The post House Armed Services Committee advances 2023 NDAA, increases DoD spending by $37 billion appeared first on SpaceNews.
Wed, 22 Jun 2022 23:20:59 +0000
Propulsion startup Plasmos is testing its first rocket engine thanks to a $250,000 in-kind investment from Velo3D, a metal additive manufacturing startup. The post Velo3D makes in-kind investment in Plasmos appeared first on SpaceNews.
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  • CV: Customer Relations Specialist

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    Personal information
     Name:<withheld>
     Age:<withheld>
     Country:<withheld>
     Location:<withheld>
    Contact information
     Email:<withheld>
     Phone:<withheld>
     Mobile:<withheld>
    Candidate Profile
     Date Submitted:16-02-2012
     Last Modified:16-02-2012 (03:29)
    Job information
     Current job:Customer Relations Specialist
     Employment Term:Either
     Job location:Own country
     Date available:immediately
     Industry:Civil Agencies/International Organizations, Satellite Manufacturers and Subcontractors, Satellite Operators, Business Services, Space Tourism
     KeywordsKey Account Management, Service Delivery, Service Assurance, Defence, Business Processes, Programme Management
    CV

    Professional Profile

    • A highly adaptable engineer who has shown a flair for business, delivering services on time and to budget to a highly demanding customer.

    • Enjoys working in a team, whether being a part of, or leading the team to deliver tangible results that meet, or where possible exceed expectations.

    • An analytical mind that can make intuitive leaps while capturing the critical details.

    • Good communications skills, both verbal and written, particularly when translating complex situations and technologies.

    • Keen to extend existing skills and learn new ones specifically, in strategic thinking.

    Strengths include:

    • Communicate and interact effectively with others at all levels.

    • Able to organise and effectively motivate people working in extended business areas within the company.

    • Strong background in sharing knowledge, leading to staff development and training.

    • Respond positively to challenge and handle changing situations efficiently.

    • Display initiative and resourcefulness in overcoming difficulties.

     

    Professional Development, Achievements and Skills

    • Key member of the team awarded the Chief of Defence Material Certificate of Commendation for the delivery of the WelComE Service in 2008 (UK MoD Award).

    • Paradigm Awards for Excellent performance – various.

    • Paradigm Management Development Programme.

    • Paradigm Key Account Management Training Programme.

    • Paradigm Customer Champions Programme.

    • Experienced in using IT packages such as Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Access, Microsoft Visio, Microsoft Project, SAP, Remedy, Mindjet MindManager, Photoshop & Paint Shop Pro.

    • First Aid at Work.

     

    Career History

    January 2012 – Present Career Break

    I made the decision to take a pause in my career when I moved to Luxembourg to get to know my new country and learn new skills. During this career break I have been learning to knit and crochet. I have also been training my dog and discovering the local area on foot and by bicycle.

     

    April 2002 – December 2011 Paradigm Services Ltd

    Posts Held:

    WelComE Service Support Manager / WelComE Deputy Account Manager - April 2008 – December 2011

    • Achievements in this role:

    • Created a team of people and developed their skills in presenting to large diverse audiences

    • Key member of the team awarded the Chief of Defence Material Certificate of Commendation for the delivery of the WelComE Service in 2008 (UK MoD Award).

    • Recognised by the customer as being their champion within my company.

    • Key Account Management functions including:

    • Manage the delivery of a collection of Welfare Communication services, through team working across the whole of the Paradigm Organisation.

    • Customer Experience Management and reporting.

    • Producing and Managing the documentation for the Welfare Service.

    • Manage the Customer Open Days, Service demonstrations, Pre-Deployment Briefs and other Awareness training programmes offered to the customer and user community.

     

    WelComE Service Planning Manager October 2006 – April 2008

    • Achievements in this role:

    • Project Manager for the introduction of a new Voicemail Service to allow families of Service personnel to leave private messages for personnel deployed on military operations for the UK MoD.

    • Developed and delivered training courses for military personnel responsible for the welfare of military personnel about to deploy on military operations for the UK MoD.

    • Implemented pre-deployment Briefings to personnel due to deploy on military operations for the UK MoD.

    • Re-designed a service (TextLink) to make it more flexible and responsive to the requirements of the UK MoD.

    • Delivery of mobile Welfare Communication services to the UK MoD.

     

    Secondment to UK MoD – Service Validation Officer February 2005 – October 2006

    • Support to MoD Management team for Customer Service Assurance and Commercial Services Assurance.

    • Facilitating Waiver/Deviation Management for Skynet 5 Satellite Communications Services.

    • Design Review Co-Ordination.

    • Managing the scheduling process.

    • Provide training support to improve industry awareness within MoD Team.

     

    SAP Portal Manager March 2003 – February 2005

    • Manage Content of Company Intranet Site. Lead in acceptance of SAP System for into the business.

    • Training Staff to use SAP Systems and after care.

    • Documentation of company processes within the Service Management and Operations Plan.

    • Manage the Risk Management Process.

    • Project Manage the development and implementation of a CRM tool, Remedy, for Company Customer Services.

    • Elected Member of the Company Joint Staff/Management Consultative Committee.

     

    Business Process Engineer – Graduate April 2002 – March 2003

    • Creation of documentation of processes and procedures.

    • Supporting the company’s achievement of the Transitional Operational Service Milestone leading to Paradigm taking control of the communication services from the UK MoD – recognised through bonus scheme for this work.

    • Provided support to enable the company to achieve ISO9001:2000 accreditation.

    • Member of the team tasked to design the Joint Staff/Management Consultative Committee.

     

    April 2001 – April 2002 Astrium Ltd

    Inmarsat 4 Payload Team Administrator

      • Organised the Payload Critical Design Review. Collating and producing the Data Pack and presentations for the Review Board for publication in Paper and CD ROM format – issued documents ahead of requirements.

      • Handling and Managing the documentation of the Inmarsat 4 Project on the Project network drive.

      • Any other Administration tasks required by the project.

     

    March 1999 – April 2001 Sumitomo Wiring Systems Europe Ltd

    Commercial Account Manager

      • Managing Customers Requirements.

      • Importing components for my customers in Europe and Africa from suppliers in Japan, the USA and within Europe.

      • Liaising with Customs, our Warehouses, and Forwarding Agents to ensure goods reach the customer at the best possible time in a cost effective manner.

      • Required to communicate to a basic business level in French or German with certain customers.

     

    November 1998 – February 1999 Mid-Counties Toyota Forklift Trucks

    Telesales Executive

     

    March 1998 – October 1998 Interlux Ltd

    Customer Services Co-Ordinator

     

    October 1997 – February 1998 SKF (UK) Ltd

    Telemarketing Assistant

     

    Qualifications

    University Education:

    The Open University Business School (November 2002 – July 2006)

    • Professional Diploma in Management November 2004 – July 2006

    • Professional Certificate in Management November 2002 – October 2003

     

    University of Kent at Canterbury. (1994 – 1997)

    • Bachelor of Science in Physics with Space Science and Systems.

     

    Secondary Education:

    King Edward VI High School for Girls, Birmingham. (1987 – 1994)

    • A Level’s – Mathematics, Physics, Biology, General Studies.

    • GCSE’s – Mathematics, Physics, Biology, Chemistry, French, Geography, English, English Literature, Music, History.

     

    Vocational Qualifications

    • MIAS Qualified Mountain Bike Leader.

    • RYA Qualified Day Skipper.

    • First Aid at Work.

     

    Personal Details

    Driving Licence Full and Clean

    Health Good – fit and active; Non Smoker

    Languages English (Mother Tongue), French, Basic German, Basic Spanish

    Nationality British

    Date of Birth 28th October 1975

    Marital Status Married

     

     

    Interests

    Mountain Biking, Sailing, Walking, Skiing, Music (Flute, Cello & Piano), Photography.

     

    References

    References can be supplied upon request.


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