Latest Space News
Wed, 14 Nov 2018 17:00:45 +0000
Space transportation startup Momentus raised $8.3 million in seed funding for its business of offering satellite operators rides from one orbit to another, the Santa, Clara, California company announced Nov. 14. SpaceNews.com
Wed, 14 Nov 2018 17:00:22 +0000
Geospatial imagery and services provider DigitalGlobe secured a $900 million contract extension from the National Reconnaissance Office to provide commercial imagery until August 2023. SpaceNews.com
Wed, 14 Nov 2018 17:00:17 +0000
Elections have consequences. But exactly what the new power structure in Washington means for the future of the Space Force will not be known for some time. SpaceNews.com
Wed, 14 Nov 2018 14:31:29 +0000
The Army’s interest in small satellites has not wavered. Pentagon contractor Dynetics announced last week it has been selected to develop small satellites for the USASMDC/ARSTRAT under a program named Gunsmoke-L. SpaceNews.com
Wed, 14 Nov 2018 14:07:08 +0000
"The end of the development of Ariane 6 and the need to increase competitiveness in the European rocket launch business compel ArianeGroup to reduce its capacity by the equivalent of 2,300 full-time jobs by 2022," the company said in a statement. SpaceNews.com
Wed, 14 Nov 2018 01:36:05 +0000
Griffin said nothing has yet been decided on how the Space Development Agency should be organized. SpaceNews.com
Tue, 13 Nov 2018 23:50:40 +0000
The smaller crew complement on the International Space Station created by last month’s Soyuz launch abort has not affected research activities there or plans to send new experiments on upcoming cargo missions. SpaceNews.com
Tue, 13 Nov 2018 18:27:05 +0000
The European Space Agency expects to carry out the qualification flight of the Space Rider spaceplane in 2021 followed by multiple demonstration missions before handing over the program to industry, according to Lucia Linares, head of ESA space transportation strategy and policy. SpaceNews.com
Tue, 13 Nov 2018 15:59:42 +0000
China unveiled a heavy-lift launch vehicle it is developing to carry a next-generation crewed spacecraft and power human spaceflight missions beyond low Earth orbit. SpaceNews.com
Tue, 13 Nov 2018 15:49:02 +0000
The European Space Agency plans to launch an Earth observation satellite equipped with an artificially intelligent processor that would enable the spacecraft to make decisions regarding what to image and which data to send to the ground. SpaceNews.com
Tue, 13 Nov 2018 15:00:23 +0000
Rupert Pearce, Inmarsat’s CEO, said Nov. 8 that the company is taking steps to retain customers in its largest market segment, having identified broadband for social use among crews as the missing component of Inmarsat’s maritime service offering. SpaceNews.com
Tue, 13 Nov 2018 12:20:10 +0000
A week after the sudden firing of Roberto Battiston as the head of the Italian Space Agency, the reasons for his ouster remain unclear while a grassroots effort is underway to restore his job. SpaceNews.com
Tue, 13 Nov 2018 08:34:23 +0000
The FCC will vote this week to considerproposed changes to orbital debris guidelines that could alter deployment plans for some satellite constellations and shorten the orbital lifetime for experimental satellites. SpaceNews.com
Mon, 12 Nov 2018 11:33:48 +0000
NASA is planning to replace its two-decade-old virtual institute devoted to astrobiology with a looser network of research teams, a move the agency said reflects the maturity of the field but which has some scientists concerned. SpaceNews.com
Sun, 11 Nov 2018 04:53:41 +0000
Rocket Lab successfully launched its Electron rocket Nov. 10 on a long-delayed first commercial mission for the small launch vehicle. SpaceNews.com
Sat, 10 Nov 2018 04:21:24 +0000
NASA signed an agreement in September with a foundation to support initial studies of a privately funded mission to a potentially habitable moon of Saturn. SpaceNews.com
Sat, 10 Nov 2018 01:02:53 +0000
The Trump administration’s desire to establish a Space Force could be in jeopardy next year after Democrats assume control of the House, while the departure of a key House appropriator could spell trouble for NASA missions to the potentially habitable moon of Europa. SpaceNews.com
Fri, 09 Nov 2018 11:49:52 +0000
NASA has certified SpaceX’s Falcon 9 to launch the agency’s most important science missions, giving the agency new options that could result in lower costs. SpaceNews.com
Thu, 08 Nov 2018 19:00:37 +0000
Building and launching spacecraft sometimes gets so much attention that the ground segment — user terminals, command and control systems and network operations —isn’t always ready even after a satellite is in space. SpaceNews.com
Thu, 08 Nov 2018 16:23:49 +0000
Ryals suggested a Space Development Agency could be helpful in providing a single voice for military space requirements. SpaceNews.com
More space news...
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  • CV: Customer Relations Specialist

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    Personal information
     Name:<withheld>
     Age:<withheld>
     Country:<withheld>
     Location:<withheld>
    Contact information
     Email:<withheld>
     Phone:<withheld>
     Mobile:<withheld>
    Candidate Profile
     Date Submitted:16-02-2012
     Last Modified:16-02-2012 (03:29)
    Job information
     Current job:Customer Relations Specialist
     Employment Term:Either
     Job location:Own country
     Date available:immediately
     Industry:Civil Agencies/International Organizations, Satellite Manufacturers and Subcontractors, Satellite Operators, Business Services, Space Tourism
     KeywordsKey Account Management, Service Delivery, Service Assurance, Defence, Business Processes, Programme Management
    CV

    Professional Profile

    • A highly adaptable engineer who has shown a flair for business, delivering services on time and to budget to a highly demanding customer.

    • Enjoys working in a team, whether being a part of, or leading the team to deliver tangible results that meet, or where possible exceed expectations.

    • An analytical mind that can make intuitive leaps while capturing the critical details.

    • Good communications skills, both verbal and written, particularly when translating complex situations and technologies.

    • Keen to extend existing skills and learn new ones specifically, in strategic thinking.

    Strengths include:

    • Communicate and interact effectively with others at all levels.

    • Able to organise and effectively motivate people working in extended business areas within the company.

    • Strong background in sharing knowledge, leading to staff development and training.

    • Respond positively to challenge and handle changing situations efficiently.

    • Display initiative and resourcefulness in overcoming difficulties.

     

    Professional Development, Achievements and Skills

    • Key member of the team awarded the Chief of Defence Material Certificate of Commendation for the delivery of the WelComE Service in 2008 (UK MoD Award).

    • Paradigm Awards for Excellent performance – various.

    • Paradigm Management Development Programme.

    • Paradigm Key Account Management Training Programme.

    • Paradigm Customer Champions Programme.

    • Experienced in using IT packages such as Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Access, Microsoft Visio, Microsoft Project, SAP, Remedy, Mindjet MindManager, Photoshop & Paint Shop Pro.

    • First Aid at Work.

     

    Career History

    January 2012 – Present Career Break

    I made the decision to take a pause in my career when I moved to Luxembourg to get to know my new country and learn new skills. During this career break I have been learning to knit and crochet. I have also been training my dog and discovering the local area on foot and by bicycle.

     

    April 2002 – December 2011 Paradigm Services Ltd

    Posts Held:

    WelComE Service Support Manager / WelComE Deputy Account Manager - April 2008 – December 2011

    • Achievements in this role:

    • Created a team of people and developed their skills in presenting to large diverse audiences

    • Key member of the team awarded the Chief of Defence Material Certificate of Commendation for the delivery of the WelComE Service in 2008 (UK MoD Award).

    • Recognised by the customer as being their champion within my company.

    • Key Account Management functions including:

    • Manage the delivery of a collection of Welfare Communication services, through team working across the whole of the Paradigm Organisation.

    • Customer Experience Management and reporting.

    • Producing and Managing the documentation for the Welfare Service.

    • Manage the Customer Open Days, Service demonstrations, Pre-Deployment Briefs and other Awareness training programmes offered to the customer and user community.

     

    WelComE Service Planning Manager October 2006 – April 2008

    • Achievements in this role:

    • Project Manager for the introduction of a new Voicemail Service to allow families of Service personnel to leave private messages for personnel deployed on military operations for the UK MoD.

    • Developed and delivered training courses for military personnel responsible for the welfare of military personnel about to deploy on military operations for the UK MoD.

    • Implemented pre-deployment Briefings to personnel due to deploy on military operations for the UK MoD.

    • Re-designed a service (TextLink) to make it more flexible and responsive to the requirements of the UK MoD.

    • Delivery of mobile Welfare Communication services to the UK MoD.

     

    Secondment to UK MoD – Service Validation Officer February 2005 – October 2006

    • Support to MoD Management team for Customer Service Assurance and Commercial Services Assurance.

    • Facilitating Waiver/Deviation Management for Skynet 5 Satellite Communications Services.

    • Design Review Co-Ordination.

    • Managing the scheduling process.

    • Provide training support to improve industry awareness within MoD Team.

     

    SAP Portal Manager March 2003 – February 2005

    • Manage Content of Company Intranet Site. Lead in acceptance of SAP System for into the business.

    • Training Staff to use SAP Systems and after care.

    • Documentation of company processes within the Service Management and Operations Plan.

    • Manage the Risk Management Process.

    • Project Manage the development and implementation of a CRM tool, Remedy, for Company Customer Services.

    • Elected Member of the Company Joint Staff/Management Consultative Committee.

     

    Business Process Engineer – Graduate April 2002 – March 2003

    • Creation of documentation of processes and procedures.

    • Supporting the company’s achievement of the Transitional Operational Service Milestone leading to Paradigm taking control of the communication services from the UK MoD – recognised through bonus scheme for this work.

    • Provided support to enable the company to achieve ISO9001:2000 accreditation.

    • Member of the team tasked to design the Joint Staff/Management Consultative Committee.

     

    April 2001 – April 2002 Astrium Ltd

    Inmarsat 4 Payload Team Administrator

      • Organised the Payload Critical Design Review. Collating and producing the Data Pack and presentations for the Review Board for publication in Paper and CD ROM format – issued documents ahead of requirements.

      • Handling and Managing the documentation of the Inmarsat 4 Project on the Project network drive.

      • Any other Administration tasks required by the project.

     

    March 1999 – April 2001 Sumitomo Wiring Systems Europe Ltd

    Commercial Account Manager

      • Managing Customers Requirements.

      • Importing components for my customers in Europe and Africa from suppliers in Japan, the USA and within Europe.

      • Liaising with Customs, our Warehouses, and Forwarding Agents to ensure goods reach the customer at the best possible time in a cost effective manner.

      • Required to communicate to a basic business level in French or German with certain customers.

     

    November 1998 – February 1999 Mid-Counties Toyota Forklift Trucks

    Telesales Executive

     

    March 1998 – October 1998 Interlux Ltd

    Customer Services Co-Ordinator

     

    October 1997 – February 1998 SKF (UK) Ltd

    Telemarketing Assistant

     

    Qualifications

    University Education:

    The Open University Business School (November 2002 – July 2006)

    • Professional Diploma in Management November 2004 – July 2006

    • Professional Certificate in Management November 2002 – October 2003

     

    University of Kent at Canterbury. (1994 – 1997)

    • Bachelor of Science in Physics with Space Science and Systems.

     

    Secondary Education:

    King Edward VI High School for Girls, Birmingham. (1987 – 1994)

    • A Level’s – Mathematics, Physics, Biology, General Studies.

    • GCSE’s – Mathematics, Physics, Biology, Chemistry, French, Geography, English, English Literature, Music, History.

     

    Vocational Qualifications

    • MIAS Qualified Mountain Bike Leader.

    • RYA Qualified Day Skipper.

    • First Aid at Work.

     

    Personal Details

    Driving Licence Full and Clean

    Health Good – fit and active; Non Smoker

    Languages English (Mother Tongue), French, Basic German, Basic Spanish

    Nationality British

    Date of Birth 28th October 1975

    Marital Status Married

     

     

    Interests

    Mountain Biking, Sailing, Walking, Skiing, Music (Flute, Cello & Piano), Photography.

     

    References

    References can be supplied upon request.


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