Latest Space News
Mon, 12 Apr 2021 11:30:17 +0000
The United Arab Emirates doubled the size of its astronaut corps April 10 with the selection of two new astronauts, including the first woman, who will train at NASA starting later this year. SpaceNews
Mon, 12 Apr 2021 08:00:37 +0000
German launch services provider Exolaunch is developing a line of eco-friendly space tugs called Reliant, designed to clean up debris after sending satellites to custom orbits. SpaceNews
Sat, 10 Apr 2021 21:03:13 +0000
NASA announced April 10 it was postponing the first flight attempt of the Ingenuity helicopter on Mars by at least three days after detecting a problem during a final pre-flight test. SpaceNews
Sat, 10 Apr 2021 10:56:08 +0000
DARPA awarded a $22 million contract to General Atomics to design a small nuclear reactor for space propulsion. SpaceNews
Fri, 09 Apr 2021 15:56:04 +0000
The White House released a first look at its budget proposal for fiscal year 2022 that includes an increase in funding for NASA, particularly Earth science and space technology programs. SpaceNews
Fri, 09 Apr 2021 14:05:23 +0000
Japanese camera maker Nikon has acquired a controlling stake in U.S. startup Morf3D, an aerospace supplier that has produced 3D-printed hardware for Boeing satellites and helicopters. SpaceNews
Fri, 09 Apr 2021 11:45:58 +0000
A Soyuz spacecraft carrying two Russian cosmonauts and one American astronaut arrived at the International Space Station April 9, a few hours after its launch from Kazakhstan. SpaceNews
Fri, 09 Apr 2021 00:16:49 +0000
The new chief executive of OneWeb says the company is still pursuing some kind of navigation capability for its broadband satellite constellation, although a full-fledged service may have to wait until a second-generation system. SpaceNews
Thu, 08 Apr 2021 19:40:40 +0000
A new report by ODNI projects that by 2040 China will be the most significant rival to the United States in space, competing on commercial, civil and military fronts. SpaceNews
Thu, 08 Apr 2021 17:31:56 +0000
Rep. Ted Lieu (D-Calif.) hailed the April 8 announcement that Los Angeles Air Force Base will be the permanent home of the U.S. Space Force procurement command.  SpaceNews
Thu, 08 Apr 2021 17:30:56 +0000
The U.S. Space Force is consolidating oversight of space launch activities under a two-star general who will be the deputy commander of Space Systems Command. SpaceNews
Thu, 08 Apr 2021 17:30:08 +0000
The Space Force will re-designate the Space and Missile Systems Center as the headquarters of a new Space Systems Command.   SpaceNews
Thu, 08 Apr 2021 16:30:55 +0000
Phase Four, a startup working on electric propulsion for satellites, has won an Air Force contract to test using an alternative propellant for its thrusters. SpaceNews
Thu, 08 Apr 2021 15:27:36 +0000
Many space startups are not aware of their export control obligations and are exposed to punitive sanctions. With five different export control mechanisms, this is no surprise. If your startup has an international client, supplier, expert, investor, or cooperation, you might just need a permit. SpaceNews
Thu, 08 Apr 2021 14:05:50 +0000
Private equity firm GI Partners plans to buy satellite operator Orbcomm, which specializes in connecting industrial monitoring devices, for about $1.1 billion including net debt. SpaceNews
Thu, 08 Apr 2021 12:49:46 +0000
The coastal cities of Ningbo and Wenchang are planning construction of Chinese commercial spaceports to meet growing demand for launch in China. SpaceNews
Thu, 08 Apr 2021 11:16:08 +0000
The new head of the European Space Agency has outlined his priorities for the next several years, ranging from improving relations with the European Union to increasing commercialization activities. SpaceNews
Wed, 07 Apr 2021 23:29:01 +0000
ULA is still betting on long-endurance upper stages and believes the technology has a bright future.  SpaceNews
Wed, 07 Apr 2021 21:34:51 +0000
SpaceX continued the rollout of its Starlink broadband constellation with another launch of 60 satellites April 7, edging closer to providing continuous global service. SpaceNews
Wed, 07 Apr 2021 14:30:34 +0000
The triumphant landing of the Perseverance rover has inspired all Americans, and indeed much of the world. President Biden should follow it up by launching the program to send humans to Mars. SpaceNews
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  • CV: Customer Relations Specialist

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    Personal information
     Name:<withheld>
     Age:<withheld>
     Country:<withheld>
     Location:<withheld>
    Contact information
     Email:<withheld>
     Phone:<withheld>
     Mobile:<withheld>
    Candidate Profile
     Date Submitted:16-02-2012
     Last Modified:16-02-2012 (03:29)
    Job information
     Current job:Customer Relations Specialist
     Employment Term:Either
     Job location:Own country
     Date available:immediately
     Industry:Civil Agencies/International Organizations, Satellite Manufacturers and Subcontractors, Satellite Operators, Business Services, Space Tourism
     KeywordsKey Account Management, Service Delivery, Service Assurance, Defence, Business Processes, Programme Management
    CV

    Professional Profile

    • A highly adaptable engineer who has shown a flair for business, delivering services on time and to budget to a highly demanding customer.

    • Enjoys working in a team, whether being a part of, or leading the team to deliver tangible results that meet, or where possible exceed expectations.

    • An analytical mind that can make intuitive leaps while capturing the critical details.

    • Good communications skills, both verbal and written, particularly when translating complex situations and technologies.

    • Keen to extend existing skills and learn new ones specifically, in strategic thinking.

    Strengths include:

    • Communicate and interact effectively with others at all levels.

    • Able to organise and effectively motivate people working in extended business areas within the company.

    • Strong background in sharing knowledge, leading to staff development and training.

    • Respond positively to challenge and handle changing situations efficiently.

    • Display initiative and resourcefulness in overcoming difficulties.

     

    Professional Development, Achievements and Skills

    • Key member of the team awarded the Chief of Defence Material Certificate of Commendation for the delivery of the WelComE Service in 2008 (UK MoD Award).

    • Paradigm Awards for Excellent performance – various.

    • Paradigm Management Development Programme.

    • Paradigm Key Account Management Training Programme.

    • Paradigm Customer Champions Programme.

    • Experienced in using IT packages such as Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Access, Microsoft Visio, Microsoft Project, SAP, Remedy, Mindjet MindManager, Photoshop & Paint Shop Pro.

    • First Aid at Work.

     

    Career History

    January 2012 – Present Career Break

    I made the decision to take a pause in my career when I moved to Luxembourg to get to know my new country and learn new skills. During this career break I have been learning to knit and crochet. I have also been training my dog and discovering the local area on foot and by bicycle.

     

    April 2002 – December 2011 Paradigm Services Ltd

    Posts Held:

    WelComE Service Support Manager / WelComE Deputy Account Manager - April 2008 – December 2011

    • Achievements in this role:

    • Created a team of people and developed their skills in presenting to large diverse audiences

    • Key member of the team awarded the Chief of Defence Material Certificate of Commendation for the delivery of the WelComE Service in 2008 (UK MoD Award).

    • Recognised by the customer as being their champion within my company.

    • Key Account Management functions including:

    • Manage the delivery of a collection of Welfare Communication services, through team working across the whole of the Paradigm Organisation.

    • Customer Experience Management and reporting.

    • Producing and Managing the documentation for the Welfare Service.

    • Manage the Customer Open Days, Service demonstrations, Pre-Deployment Briefs and other Awareness training programmes offered to the customer and user community.

     

    WelComE Service Planning Manager October 2006 – April 2008

    • Achievements in this role:

    • Project Manager for the introduction of a new Voicemail Service to allow families of Service personnel to leave private messages for personnel deployed on military operations for the UK MoD.

    • Developed and delivered training courses for military personnel responsible for the welfare of military personnel about to deploy on military operations for the UK MoD.

    • Implemented pre-deployment Briefings to personnel due to deploy on military operations for the UK MoD.

    • Re-designed a service (TextLink) to make it more flexible and responsive to the requirements of the UK MoD.

    • Delivery of mobile Welfare Communication services to the UK MoD.

     

    Secondment to UK MoD – Service Validation Officer February 2005 – October 2006

    • Support to MoD Management team for Customer Service Assurance and Commercial Services Assurance.

    • Facilitating Waiver/Deviation Management for Skynet 5 Satellite Communications Services.

    • Design Review Co-Ordination.

    • Managing the scheduling process.

    • Provide training support to improve industry awareness within MoD Team.

     

    SAP Portal Manager March 2003 – February 2005

    • Manage Content of Company Intranet Site. Lead in acceptance of SAP System for into the business.

    • Training Staff to use SAP Systems and after care.

    • Documentation of company processes within the Service Management and Operations Plan.

    • Manage the Risk Management Process.

    • Project Manage the development and implementation of a CRM tool, Remedy, for Company Customer Services.

    • Elected Member of the Company Joint Staff/Management Consultative Committee.

     

    Business Process Engineer – Graduate April 2002 – March 2003

    • Creation of documentation of processes and procedures.

    • Supporting the company’s achievement of the Transitional Operational Service Milestone leading to Paradigm taking control of the communication services from the UK MoD – recognised through bonus scheme for this work.

    • Provided support to enable the company to achieve ISO9001:2000 accreditation.

    • Member of the team tasked to design the Joint Staff/Management Consultative Committee.

     

    April 2001 – April 2002 Astrium Ltd

    Inmarsat 4 Payload Team Administrator

      • Organised the Payload Critical Design Review. Collating and producing the Data Pack and presentations for the Review Board for publication in Paper and CD ROM format – issued documents ahead of requirements.

      • Handling and Managing the documentation of the Inmarsat 4 Project on the Project network drive.

      • Any other Administration tasks required by the project.

     

    March 1999 – April 2001 Sumitomo Wiring Systems Europe Ltd

    Commercial Account Manager

      • Managing Customers Requirements.

      • Importing components for my customers in Europe and Africa from suppliers in Japan, the USA and within Europe.

      • Liaising with Customs, our Warehouses, and Forwarding Agents to ensure goods reach the customer at the best possible time in a cost effective manner.

      • Required to communicate to a basic business level in French or German with certain customers.

     

    November 1998 – February 1999 Mid-Counties Toyota Forklift Trucks

    Telesales Executive

     

    March 1998 – October 1998 Interlux Ltd

    Customer Services Co-Ordinator

     

    October 1997 – February 1998 SKF (UK) Ltd

    Telemarketing Assistant

     

    Qualifications

    University Education:

    The Open University Business School (November 2002 – July 2006)

    • Professional Diploma in Management November 2004 – July 2006

    • Professional Certificate in Management November 2002 – October 2003

     

    University of Kent at Canterbury. (1994 – 1997)

    • Bachelor of Science in Physics with Space Science and Systems.

     

    Secondary Education:

    King Edward VI High School for Girls, Birmingham. (1987 – 1994)

    • A Level’s – Mathematics, Physics, Biology, General Studies.

    • GCSE’s – Mathematics, Physics, Biology, Chemistry, French, Geography, English, English Literature, Music, History.

     

    Vocational Qualifications

    • MIAS Qualified Mountain Bike Leader.

    • RYA Qualified Day Skipper.

    • First Aid at Work.

     

    Personal Details

    Driving Licence Full and Clean

    Health Good – fit and active; Non Smoker

    Languages English (Mother Tongue), French, Basic German, Basic Spanish

    Nationality British

    Date of Birth 28th October 1975

    Marital Status Married

     

     

    Interests

    Mountain Biking, Sailing, Walking, Skiing, Music (Flute, Cello & Piano), Photography.

     

    References

    References can be supplied upon request.


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