I am a System Engineer and Quality Professional with 29 years of experience in the space industry. I have worked in a variety of roles for many of the major organisations, including, Serco, Inmarsat, European Space Agency, MoD, Infoterra, TMD Microwave Devices Ltd, Surrey Satellites and Astrium. Among other skills, I have experience of Quality Assurance, Bid Management, Contract Review, Negotiation and Management, Project Management (Technical, Financial and Schedule), Requirement Capture, Risk Management and Facility Management. I have been involved in multi disciplined engineering projects encompassing Software, Hardware Systems, (Space and ground based) Design, Testing, Production, Maintenance and Real Time Operations. I have facilitated change in all of the organisations I have been involved in, and as a company Director, I have been responsible for sales and marketing analysis, data capture from SAP systems to aid company strategic planning and conformance to Quality, Health and Safety, Software, Hardware and Environmental standards.
As a director and senior manager, I have developed company strategic plans in line with the company plans for expansion, business process improvement and marketing strategies. I have assisted divisions within organisations with their strategic planning.
Business Process Improvement
I have been instrumental in identifying opportunities for business improvements, developed implementation plans and managed the change through training, awareness briefings and audit. I have used the EFQM Business Excellence model.
I have reviewed many contacts both large (e.g. launch vehicles, ground stations, satellite systems) and small (e.g. requests for quotations). I have a good appreciation of the commercial risks which can be included in such documents.
I have been involved in contract negotiations with many different countries and organisations, including ESA, China, Canada, USA, Italy and Egypt. I have also been involved in contract negotiations with subcontractors and suppliers.
At Inmarsat and Astrium, SSTL and TMD, I had the responsibility of managing contractors both on and off site. In Australia I was responsible for all of the contactors on site.
I have managed many projects both large and small. I have had direct responsibility for delivery of the requirements on time, within budget and to the appropriate quality.
As a Bid Manager at NRSC I was instrumental in pulling together proposals within tight time constraints and for developing an efficient bidding process. At SSTL and Inmarsat I was involved in best and final negotiations, including a lot of behind the scenes marketing activity.
I have audited all over the world at companies and organisations supplying equipment, software and services.
I have been involved in direct contract negotiations with suppliers and for the acceptance testing of equipment, software and systems.
Proposals I have evaluated include the Ground Station procurement for the Inmarsat 3 programme.
Budget Planning & management
I have produced budgets for departments, proposals and for projects.
I am a trained third party auditor and have managed the successful change from ISO9001 1994 to ISO 9000/2000 in two companies ISO14001 The Environmental standard was implemented by me in TMD technologies LTD. As a Director, I had full responsibility for environmental issues
TickIT, the application of the ISO 9001 standard in software, was a new standard to NRSC. I implemented it across the many software projects associated with satellite remotely sensed data processing and archiving.
ESA standard PSS05
Before I went to Australia for the Giotto mission I was based in ESOC in Darmstadt where I became familiar with the ESA standard. I have worked to this standard and implemented it across many projects.
I have had the responsibility for quality assurance in business, projects, production, maintenance, operations, bidding, procurement, contracts.
Business Data Capture
At NRSC, TMD, and SSTL, I was responsible for devising the reports required to extract the data from the company’s existing systems in order to increase visibility on company efficiency. Where there were no systems in place, I developed my own data capture systems, for example problem reporting and using the analysis of such information was able to identify improvements required
I have designed, developed and delivered training courses for business functions, projects, hardware, software and systems. I have been trained as a trainer.
I have managed teams of people from 3 up to 106. I have been responsible for performance management, career development, personnel review, interviewing, discipline and making people redundant.
I have a well developed degree of IT literacy. I can use most Microsoft applications as well as develop web sites, use SAP systems and have used the Telelogic Doors system to manage requirements.
I have direct operational experience of over 60 different types of satellites in varying orbits. I also have operational experience of deep space craft.
I have maintained a variety of equipment and hardware. I have even used a soldering iron and have experience of a variety of test equipment.
My own design capabilities have been confined to the realms of processes and procedures. However my experience with hardware, software, systems and facilities, has often resulted in my being asked to review and critique designs. I also have experience of PCB design using a light board.
Apart from the testing required in order to troubleshoot a fault, I have also been responsible for developing the criteria for satellite compatibility testing. (Inmarsat 3). I have been responsible for acceptance, integration and final product testing.
As an experienced auditor, I have utilised my logical approach to troubleshooting projects which have run into trouble. I have been able to turn around failing projects and been able to appraise management of the causes, proposing solutions to the problems. Notable successes include the Galileo Test Bed satellite and Skynet 5 Modem.
Software design, review & compliance
I have reviewed software developments, from a project level but also from a code review level. I have reviewed C++ at the code level and ensured compliance to PSS05 and Ticket standards.
I have attended many courses on specific hardware and have hands on experience of repairing hardware.
I am adept at asking the right questions in order to understand the critical requirements from the desirable requirements. I have used the Telelogic Doors database in order to flow down requirements through the projects and to track any changes made.
Health and Safety
As a Director at TMD, I was responsible for the H&S procedures covering High Voltage, Radiation, Chemicals (COSHH), Liquid Nitrogen, Plating Shop, Mechanical Workshop and Hydrogen Furnaces to name a few of the H&S hazards present.
I have implemented configuration control procedures for documentation, design and software. I have also implemented specific software systems for configuration control
Where the need for any changes have been identified, I have been responsible for the implementation across companies and projects. I have been the company main change agent.
Age/DOB 53, 10th April 1958
Career Break 2008 - Present
Military Communications Systems Division, EADS Astrium Head of MCS Quality 2006 – 2008
My role was threefold, 1) responsible for the quality of the projects, products and services within MCS, covering three sites within the UK. This included the Product Assurance activities for the Skynet 5 project (Space, Ground and Mobile Communications Equipment). 2) Responsible for representing the MCS Business Unit on the Astrium Quality Board in France . 3) Responsible for identifying and proposing business improvement activities for MCS.
Key Achievements: Defining 2006 & 2007 Quality Objectives Designing and developing the MCS Process Web Site Review of Contracts Bidding Project Review Troubleshooting Production of Key Metrics for the business division Undertaking a complete review of the MCS Generic Processes Re organized the Quality Team to meet the current business needs
Surrey Satellite Technology Ltd Senior Manager Projects & Engineering 2004 – 2006
As a Senior Manager within the Projects and Engineering Division, my role was to challenge the management and processes within the division and to come up with strategies and improvement plans. I had a wide remit to investigate and troubleshoot issues within the company and to address the weaknesses I exposed. Much of my role encompassed those tasks outlined in my previous job plus the following:
Key Achievements: Defining the Project Engineering strategy Developing and implementing the company communication strategy Implementing an extensive training programme aimed at WPMs and Project Managers Revising and updating the Peer Review Process Developing a company intranet and devising tools for ensuring increased visibility across the company Troubleshooting and facilitating in problem areas and people issues between engineers involved in the various satellite projects Implementing quality assurance and process improvements Implemented a company Project Engineering Intranet Improved the company Peer Review Process Identified areas of potential cost saving through my review process Sent to Egypt to negotiate a contract
TMD Technologies LTD Director 1999 – 2004
When I joined TMD, it had just been created from a department within Thorn EMI. Having been disconnected from the main organization, it had no business support infrastructure. Within my position as Director I was required to hold a high level of self-motivation to build upon the company strategy for quality assurance, continual process improvement, health and safety, environment and staff development together with the management of training strategies and plans; harnessing cooperation from clients and colleagues to create an environment that highlights issues relating to these areas.
Key Achievements: Nominated as the company change agent; managing process improvement initiatives agreed by the Board, including organisation and research and development issues. Increasing visibility on problem areas by developing and implementing data analysis tools. Defining the company management information requirements and assisting in the implementation of the MRP system, Developing companywide strategies and defining the tools for the management of knowledge. Developing and implementing performance measures to enable ongoing process improvement monitoring and timely notification of issues. Developing a comprehensive end-to-end quality assurance process and establish the framework for deliverables. Responsible for project management, contractual issues, risk analysis, risk management and bidding activities. Involved in company presentations and liaising with clients with regards to arising quality assurance issues. Ensuring that the company operated in accordance with the requirements of relevant authorities. Ensuring company and customer requirements were understood and incorporated into quality assurance processes. Operational improvements led to an increase in turnover by in excess of £7m within three years. Achieved cost reduction in the manufacture of products; subsequently increasing yield by 60%. Process Improvement resulting in reductions in failures up to 80%. Reduction of supplier base reducing costs by 30%. Successfully managed the transition to ISO 9000:2000 Quality Assurance standard The company was awarded Queen’s Award for Industry in 2004.
TMD Technologies LTD Quality Assurance Manager 1998 –1999
Here, I was responsible for a variety of tasks to meet business demand. This required versatility, adaptability and a positive response to pressure whilst managing the company budget and being responsible for project planning, implementation and risk analysis.
Key Achievements: Implemented the Problem Reporting System and associated databases. Designed, developed and implemented the company intranet capability. Developed and implemented company health and safety programme, covering COSHH, high voltage working, furnaces, liquid nitrogen handling, machine shops and assembly areas. Maintaining Quality Assurance accreditation
National Remote Sensing Centre Limited Quality Assurance Manager 1996 -1998 (Now Infoterra)
Initially employed in 1996 as Company Bids Manager where I managed a marketing and PR budget of in excess of £2m. Through hard work and strategic vision I achieved promotion to the post of Quality Assurance Manager where one of my key objectives was to manage and maintain all company standards on procedures in line with ISO 9001 and TickIT or the client’s own requirements.
Key Achievements: Wrote and developed all Health and Safety Procedures Instrumental in the development of a quality assurance management system, which used web pages with hypertext hosted on a hierarchical database (DOORS). This was subsequently launched onto the company’s intranet and the LRQA successfully audited it. I had a paper on the subject published in the IQA Magazine Quality World in 1999. It was one of the first such quality tools developed in this country.
National Remote Sensing Centre Company Bids Manager 1996
In 1994/1995 the Royal Aircraft Establishment in Farnborough, took the strategic decision to create a separate business from what was formally a government department. The management of the NRSC was given a substantial amount of money to get started with, and part of that money was to be spent on building and bidding for new business. I was recruited to establish a new bid team.
Key Achievements: Managed the £2 mil Marketing and PR Budget. Developed the core competencies within the company required to have an efficient bidding process Participated in contract negotiations, Works Cost Estimating process, & identifying project, financial and commercial risks. Succeeded in reducing the last minute panics to an absolute minimum and controlling the bid budget expenditure. Managed the company PR activities Responsible for managing all bidding activity within NRSC Manage the individual Bid Managers allocated to each bid. Provided support to costing/pricing activities Review of material produced Training for new Bid Managers. Wrote Bids and made sure that there was continuity across sections. Captured Bid requirements Analysed Market sectors Monitored business performance against plans
Inmarsat Product Assurance Engineer 1991 - 1996
A programme office was set up in Inmarsat to manage the implementation of the Inmarsat third generation ground segment programme (Inmarsat 3). I was invited to take up the role of Product Assurance Engineer, reporting to the Manager of the Inmarsat 3 Control Programme Office and having an independent report to the Executive Vice President of the Satellite Programmes Division. There were no procedures or outlined processes and so my job was to identify the requirements and implement them across very diverse teams of people, both within the project and interfacing with the business processes.
Key Achievements: Represented the Programme Office on the negotiating team, during the procurement of the Remote Tracking Stations. Develop, implement and manage the quality assurance management systems and procedures covering all aspects of the project, within the framework of the ISO 9001/BS5750 and European Space Agency Software Engineering Standards. Implement process improvements across the company Routinely audit remote sites, (in China, Canada and Italy), external contractors and the internal project groups. Implement the Programmes Configuration Control procedures. Project Manager for the Inmarsat 3 Satellite Compatibility Testing Co-ordination of the projects training requirements as well as managed the projects Documentation Controllers. Train the Remote Tracking stations in the ISO9001 standard. (Canada achieved accreditation on the back of this work).
Inmarsat Senior Systems Support Engineer 1990- 1991
Once the Inmarsat second generation of satellites went into the operational phase, I was transferred to the Inmarsat laboratories. Apart from the design and development of new products, for example the Inmarsat satellite telephone in a suitcase, the lab was responsible for the upgrade and maintenance of the existing Inmarsat systems. The Network Operations Centre (NOC) had by this time, transitioned from a concept development site into a fully operational unit. It, and its infrastructure, required extensive upgrade and rework.
Key Achievements: Responsible for the planning and implementation of the maintenance procedures Provision of a maintenance support infrastructure for the Inmarsat Network Operations Centre (NOC) and the Satellite Control Centre (SCC). Preventive maintenance Requirement analysis Development of the real-time troubleshooting procedures Establishment and maintenance of maintenance contracts Identification of training requirements. Provision of technical support for engineering activities associated with the Inmarsat three main business streams. Responsible for the "on call" technicians and for the technical drawing office. Group budget management Proposal evaluation Generation of Requests For Proposals (RFP's) Specification and implementation of the groups maintenance database Quality control of the group’s activities. Planning for the relocation of the Control Centres from Euston to Old Street
Inmarsat Satellite Control Centre Operations and Maintenance Leader 1989 -1990 Inmarsat had decided to build its own fleet of communications satellites including the ground support equipment and Satellite Control Centre. During the Inmarsat 2 pre-operational development phase I was responsible for the readiness activities involved in the development and preparation of the Inmarsat Satellite Control Centre, communications and facility infrastructure associated with the tracking stations in Italy, USA and China and the operational readiness testing of the whole ground system prior to launch.
Key Achievements Responsible for the hardware installation of the Satellite Control Centre and associated communications and data processing equipment. Design, planning, scheduling and installation of SCC Communications and facility equipment. Troubleshooting, integration, testing and QA. Management of the Installation Technicians and liaison with the other projects in the Satellite Operations Department (SOD) Management of the main contractors associated with the provision of the SCC facilities, namely, air conditioning system, consoles, UPS, power generators, communications infrastructure, building works and fittings. Management of the Facility budgets. Identification and provision of the training requirements for the Satellite Operations Controllers. Development of the maintenance procedures for the SCC facilities. Backup to the SCC Operations Leader responsible for the Satellite Controllers.
Serco Space Ltd TCS Oakhanger Operations Manager 1987-1989
Serco was subcontracted by the Royal Aerospace Establishment for the provision of day to day Operations and Maintenance Support at their Telemetry, Tracking and Command Station, Oakhanger. I was responsible to the Station Manager for the operational support of the various satellite missions.
Key Achievements: Management of 48 shift technicians in support of two TT&C systems and one military Satellite Communications node. Site Custodian responsible for security arrangements, Budget administration, Manpower management Personnel management Management of the training department. Participant in the site Configuration Control Board Liaison with the Royal Aerospace Establishment, MOD and RAF in accordance with Mil, AQAP and NATO standards. Deputy Station Manager in Station Managers absence.
Serco Space LTD TCS Oakhanger Training Co-ordinator 1986-1987
Reporting to the Operations Manager and responsible for the running of the sites training department, specifically for the administration of the site training program, development and running of training courses including the re certification of all the shift technicians working at the Site.
Key Achievements: Development of the training courses associated with all aspects of the Tracking Station, Operations and Maintenance Delivery of the training courses Updating the training in line with new installations Maintenance of all training records Responsible for re certification training
Serco Space LTD Secondment to ESA for the Giotto Mission in Australia Team leader 1985-1986
The European Space Agency’s Giotto mission to encounter with Halley's comet, necessitated the installation of the ground receiving equipment at the Radio Telescope in Parkes, New South Wales, Australia, As the Voyager encounter with Uranus occurred in the same time frame, ESA and NASA, in a joint venture, utilised the equipment at Parkes.
Key Achievements: Identification of the operational and maintenance requirements Implementation on the ground receiving equipment, (masers, cryogenic equipment etc.) Management of the contract staff Liaison with ESA and NASA Training Development of Operations and Maintenance Procedures Project Managers Deputy in his absence Successful acquisition of data during the Giotto and Voyager encounters
Serco Space LTD TCS Oakhanger Shift Leader 1983-1985
Management of a team of six shift technicians during TT&C operational and maintenance activities. I was involved in the development of new operational configurations, project planning, training, mechanical maintenance of the antennas and equipment as well as carrying out some system engineering work.
Serco Space LTD TCS Oakhanger Shift Technician 1979-1983
Operation and maintenance activities covering all aspects of the site Telemetry Tracking & Command equipment and facilities, including the maintenance of the 60ft diameter antenna, antenna drive equipment and associated receiving, transmitting and ranging equipment.
Southampton College of Technology Marine Radio General Certificate (equivalent to HND) Department Of Trade Radar Maintenance Certificate City and Guilds Elementary Telecommunications Practices City and Guilds Telecommunications Principles Parts A and B City and Guilds Radio and Line Parts A and B City and Guilds Mathematics Parts A and B Professional Qualifications Extensive Specialist Training on TT&C Equipment given by Ford Aerospace Communications Corporation. Lead Third Party Auditor Certification, given by Lloyds Register of Quality Assurance Affiliate of the Institute of Quality Assurance (Lapsed) Member of the Institute of Electrical Engineers (Lapsed) Member of the Institute of Directors (Lapsed)
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