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CV: NOC engineer
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Date Submitted: Last Modified: Current job: Employment Term: Job location: Date available: Industry: KeywordsInformation Technology & Telecommunications Specialist
Customer oriented technician with over 14 years of telecommunications & IT experience operating, supervising, installing, and troubleshooting Telecommunications/IT equipment and systems. Self Starting professional capable of working independently or collaboratively to resolve organizational issues. A diligent, respectful and dependable professional with technical experience on radio frequency as well as inter-networking equipment. Able to perform effectively under varying work environments.
Core Strengths
Electronic Principles & Theory
Satellite Communication Systems
Analytical & Technical Knowledge
Quality Assurance Testing & Acceptance
Information Assurance
Modification and Reporting Procedures
Troubleshoot, Maintenance & Repair
Organization & Time Management
Training & Personnel Development
Line-of-Site Communication Systems
Multi-Channel Transmissions Tropospheric Scatter Communication Systems
Information Technology & Services Technical Support Help Desk Procedures
Technical Brief
Cisco Certified Network Associate: Cisco ID: CSCO13156850
Schematic Diagrams
Cisco Routers
Cisco Switches
VoIP Phones
Turbo IP PEP
ASA Firewalls
Juniper Firewalls
Promina 800/IDNX
Encryption Devices
MIDAS
Multiplexers
Edge Devices
Satellite Modems
Linkway Modems
Converters
High Power Amplifiers
Low Noise Amplifiers
Timing Sources
Order Wires
Various Test Equipment
Power Supplies
Solar Winds
SNMPc
Matrix Switch
Windows 2003
Sun Solaris Servers
CSM Firewall Manager CM-MARS DMVPN McAfee IPS
TNX-210 ATM Advantech 2020 IDU PIX Firewalls DVB-RCS
TELEPORT GEN II Regional Hub Node NET-MRI CISCO Call Manager
VSAT Ethernet MSE Microwave
Microsoft 2003 Active Directory Microsoft XP MS VISTA
Ciena 6500 Juniper Routers CRM Google Apps for Business
Huawei Nagios Adva CWDM/DWDM
Infinera NSM Ethernet Syslog APAMS
Nortel Routers Transmode Web Design Cpanel
Windows2007 Active Directory Linux MS VISTA
Communication Systems and Programs
Defense Satellite Communication System (DSCS)
DSCS FDMA Communication Subsystem (DFCS)
Program Manager WarFighter Information Network Tactical (PM WIN-T)
MGF Landstuhl Regional Hub Node
Deployable Ku Band Earth Terminal (DKET)
C-Band Terminal
Digital Video Broadcasting - Return Channel via Satellite (DVB-RCS)
DISA TELEPORT Gen II Phase I & II
Project Manager Defense Communications and Army Transmission Systems (PM DCATS)
DWDM Fiber Networks
Professional Experience
euNetworks: Frankfurt, Germany January 2011–Present
euNetworks = NOC Engineer
Operational support within various WAN, VLAN, and MPLS infrastructures in a Telecoms/ISP environment (CWDM & DWDM networks).
Configuration and troubleshooting of layer 2 issues via command line.
Monitoring of the layer 1 and layer 2 network via network operation control center tools.
Reacting to network alarms and alerts in order to provide proactive notifcation of issues to customers.
Act as the customer's advocate within the organization. Taking ownership of issues from the time of receipt through to resolution.
Escalate issues in a timely and effective manner to management and to the technical authority.
Proactively identify opportunities for improvement or areas of risk within the working environment.
Involvement in ad-hoc projects to the support business continuity.
Managing access to the network to ensure all work is controlled and understood.
Provide Tier 2 technical support to customers and internal departments.
Field Liaison: Frankfurt, Germany
July 2010 – December 2010
Alta Telecom = Test Engineer
Integrates optical, electronic and Interconnect components in the design of optical communication Systems and Sub-systems
Supports international clients in systems tests and testing methodologies
Serves as technical contact with customers to support product definition, improvements, changes, and problem resolution.
Responds to emergency/scheduled trouble-tickets and responsible for equipment fault isolation and resolution.
Principal test engineer for client Huawei Backbone DWDM optical transmission system(s).
Media Gateway Facility: Landstuhl, Germany
Oct 2005 – Apr 2009
Rome Research Corp = RHN Baseband Lead (Tech 3)
Coordinate and respond to traffic from interfacing organizations such as Tech Control Facilities (TCF), DISA, Europe Theater Network Operation Centers (E-TNOCS), PM DKET, and PM WIN-T (Third-Party Vendors).
Supported work center activities by collecting information including gathering equipment status reports, Detailed Outage Reports (DOR),
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