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    Personal information
    Contact information
    Candidate Profile
     Date Submitted:31-01-2013
     Last Modified:14-03-2014 (08:52)
    Job information
     Current job:Design Authority
     Employment Term:Permanent
     Job location:Anywhere
     Date available:within a month
     KeywordsSupport, Testing, Communication, Problem Solving, Documentation Writing, Installations, Configuration, Integration, Team Leading, Managing Expectations




    I am a consultant who has specialised in working in the space and defence sectors. I have five years of experience in this area, mainly working in technical client facing roles. I am best described as a team player who actively seeks responsibilities and challenges.


    I have gained recognition for my commitment to delivering high quality work on time in the form of diamond awards. My experience in the space sector has been largely gained on the Galileo KMF project. I have also been praised for my training and presentation skills after receiving excellent feedback from the customer after performing operator training.


    Industry Experience

    • Space

    • Defence

    • Security

    • Customer Service

    • Transport

    • Medical


    Skills & Competencies

    • Client facing

    • Communication and building client relationships

    • Managing expectations

    • Training

    • Document writing (technical and user manuals)

    • Support

    • System and Database Administration

    • Regression Testing

    • Supervising/ Managing

    • Team Leading

    • System Integration and Installation

    • Data analysis

    Career Summary


    2009 to Date





    CGI (formerly Logica)



    Career History



    CGI (formerly Logica)


    December 2012 – Present Galileo KMF Operations and Training Design Authority


    Galileo is a Satellite Navigation system, for which CGI are subcontracted to provide a number of systems and associated support, including the Key Management Facilities. I am currently working on the Galileo KMF Design Authority team and taking the technical lead on training and operations. This role has given me a greater technical responsibility whilst gaining further exposure to the client and end user.


    This was a new role created after the client requested preparation and delivery of training after each delivery. I am responsible for responding to the request and formulating a training plan to address the client’s requirements. After approval I am then responsible for preparing all training materials (an overview course, a hands on course, quiz, and satisfaction survey), and then delivery of the material to operators and on-site management.


    As well as delivery of external training, I am responsible for delivering training to new joiners to the project, and KMF engineers (on-site support, developers, and testers) to provide them with the overview of the scope of changes included in each new software release.


    I am also the owner of the functional documentation of the KMF. This involves writing high level operations manuals and design documents, and reviewing changes to documentation made by software developers and testers.


    In this role I have also taken over the management of the test case review process. This involves me managing the other members of the design authority team responsible for reviewing test cases, and formulating a plan to meet the delivery date. My ability to collaborate with other teams (such as the test team) has been praised whilst completing this task, and been attributed to improving our efficiency in completing writing test cases.


    I have also taken on the responsibility of managing the team responsible for in factory installations. This team is responsible for the installation and configuration of all equipment to be delivered to site, as well as the software installation of new hardware to be used in factory.


    December 2012 – May 2013 Galileo KMF On-Site Engineer


    I worked as an on-site engineer alongside my role as a design authority until May 2013. This role involved being contracted out directly to the client (Astrium) and being the client’s on-site representative at the Ground Control Centre in Germany. This role developed my ability to manage myself and work autonomously as I was the only member of the KMF team on the site. I learnt to build relationships with the other on-site teams and gained greater exposure of the system at segment level.


    As a key individual on-site I began to work closely with more senior members of the programme both within CGI, Astrium, and the European Space Agency. This gave me the chance to manage activities more closely and to understand how to communicate with more senior members of organisations.


    My key activities include:

    - Managing the anomaly reporting database

    - Planning and managing element test campaigns

    - Writing test cases and procedures for the up-coming Assembly Integration Verification (AIV) campaigns

    - Supporting anomaly investigations and taking a leading role in Anomaly Review Boards

    - Supporting Configuration changes

    - Supporting AIV on a day to day basis in order to provide best support to customer requirements

    - Supporting client test campaigns


    May 2012 – December 2012 Galileo KMF Field Support Engineer


    Previously, I have worked on the Galileo program as a Field Support Engineer as part of the Galileo Flying Squad. This role involved supporting the transition and deployment of the KMF as releases are made, including installation and configuration as well as problem solving with the client and development staff. The role required me to think on my feet to diagnose operational issues and often travel within Europe at short notice.


    The responsibilities of this role included:

    - Site installation and configuration of the KMF system

    - Liaise with the client and technical teams to diagnose and investigate operational issues

    - Provide feedback to the development team of the issues and any solutions found

    - Work with development team and client to identify solutions to operational issues and implement work arounds / permanent solutions

    - Provide a hands-on attitude and quick response


    This role relied upon my good communication skills, particularly when discussing potential software issues with the client. Furthermore, due to the KMF being a complex system that incorporates a range of technologies I have had to be a fast learner and adapt quickly.


    October 2010 – May 2012 Galileo KMF AIV Team Lead


    I first joined the KMF project as the Assembly Integration and Verification (AIV) team lead. As the AIV team lead I was responsible for all related AIV objectives for the KMF project. My main responsibilities included:


    - Planning of Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) campaigns

    - Design and document test specifications for each test stage

    - Training new joiners

    - Acting as the CGI representative in client meetings such as Test Readiness Reviews

    - Monitoring and controlling activities of the test team (10 members) within the time and effort budgets allocated in the overall project plan.

    - Produce test stage plans

    - Integrate and system test the system ready for acceptance testing

    May 2010 – October 2010 Test Office Manager on Centro Smartcard Project


    On the Centro Smartcard project I proved to be a quick learner whilst witnessing and performing a wide range of tasks throughout the testing life-cycle. This project gave me my first exposure to working on-site as I was responsible for organising and conducting the FAT and SAT testing on-site in Birmingham. I also learnt how to use the testing tool HP Quality Centre and was responsible for creating the tests, updating the releases, and logging/ updating defects.


    As the Test Office Manager I was responsible for producing documentation, creating final test reports, and preparing test readiness checklists. The documents were all for use by clients, colleagues and third party partners so used the CGI tone of voice. I was also responsible for producing the monthly project reports and had to create the Financial Status Reports. I showed an ability to work away from the project team at home, as well as working as part of a virtual team.


    This role exposed me to working closely with both clients and third party partners face to face, and virtually. I was able to communicate successfully with clients and partners as I forged good working relationships with them. Finally, I gained experience of using MS Project and was responsible for updating the project plan and preparing the documents (such as the risk register) for weekly project meetings.


    Sept 2009 – May 2010 Support Analyst Team Leader on

    Defence Medical Information Capability Programme (DMICP)


    DMICP is one of the flagship projects of the defence division, an £80 million programme to deliver electronic health records to the armed forces over the next decade. My primary role on the project was to provide application and business support to users of the system. Primary clients included those at Colonel level in the military, and regular interactions with the heads of the programme on the MoD side. I was required to interact face to face with senior clients and colleagues, and was required to talk daily with users of the DMICP programme.


    I provided application support to users daily, and this required investigating user problems and determining an appropriate solution. Investigations required searching through the large SQL database, and running audits with highly sensitive data. I was also responsible for service delivery and was required to meet Service Level Agreements (SLA’s), and had to work closely with the outsourcing team at the Bridgend service centre and with various local MoD support teams to achieve these.


    As the team leader of the support team I was responsible for staff schedules, and making sure all the support team met the SLA’s. I showed a good level of maturity as I was managing a team who were older and had worked for the company much longer. I was also responsible for the training of all new joiners to the support team.


    Skills & Experience


    Business Skills






    Customer Service

    5 years

    5 years

    System/ Database Administration

    Customer Support

    Team Leading

    Document Writing

    Regression Testing


    System Integration

    Software Installation (COTs and Bespoke)

    Helpdesk Analysis


    5 years

    5 years

    5 years

    4 years

    4 years

    3 years

    3 years

    3 years

    6 months



    IT Skills





    Microsoft Applications (Including Excel, Project and PowerPoint)



    HP Quality Centre


    5 years

    4 years

    4 years

    2 years








    Qualifications / Affiliations

    • BA Business Management from University of Winchester

    • Foundation Degree in Management with I.T from University of Winchester

    • 2001-2008 Glyn Technology School, Epsom, Surrey.

    • A-Level Government and Politics

    • A-Level Geography

    • A-Level History

    • As Level English Literature

    • As Level Citizenship and Sociology

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