CAREER PROFILE

TECHNICAL MANAGER / FIELD & OPERATIONS / DEPLOY MANAGER / PEOPLE MANAGER / PROJECT MANAGER

Strong leadership personality supported with visionary & proactive planning and execution. His extensive telecom background gives him the capability to roll-out and manage projects successfully. Besides his technical strengths and project management capabilities, he is also experienced in managing people ranging from technicians up to senior architects and supervisors.

•  Capable of leading technical personnel at field and operations in hard environment. Proficient in coordinating chiefs of various field service teams and contractors conforming to the schedule of the projects and service quality commitments in a multinational environment.
•   Encourages the teams for success with realistic approach. Uses effective communication styles and treatment. Applies a balanced supportive, directive and delegating model with correct judgment and decisiveness. Constitutes self confident and result oriented teams. Emphasizes the one team concept.

His experience including from engineering to management functions in telecommunications domains contributes to his success in business development and strategic planning.

•  16+ years of professional experiences in Telecommunications Solutions and Services.
•  Accomplished telecommunications, satellite/RF communications specialist and consultant.
•  10+ years of professional experiences in Project/Programme Management across multiple lines of Business & Solution Divisions, Partners and Customers at different countries.
•  Professional & Business experiences with 40+ Customers at 25+ different countries in Europe, Asia, Middle East and Africa.
•  Professional & Business experiences with 20+ Partners Europe, Asia, Middle East and Africa
•  Successfully completed 200+ different projects with/without PMO team in past 10 years of Project/Programme Mgmt. experiences.
•  Strong experiences on Customer/Partner Mgmt. and Business Development.
•  Experiences on forecasting, planning, execution, reporting, customer relations, contract and financial management of Projects/Programmes/Business Operations. Experiences on Project effects on Financials.
•  Substantial experiences on Stress, Crisis & Hot Operations Mgmt.

As a senior telecom professional having strong analytical skills owing to his engineering education and result-oriented nature, his goals are to contribute to the Company in:

• improving the products, services and processes,
• maximizing the efficiency and quality across the organization, decreasing operational costs,
• increasing employee satisfaction and customer satisfaction.

Specialties: Business Development, Strategic Planning, Budget Planning, International Business Negotiation, Contract and Tender Management, Acquisition of Regulatory Licenses & Permissions, Field Service Management, Technical Support Management, Professional Services, Project Coordination and Management, Startups Programme & Hiring Management, Vendor Management, Quality Management, SLA Management and Risk Management.    

PROFESSIONAL EXPERIENCE

NETAS, Istanbul, Turkey

Operations / VoIP Services NIS I&AManager,  01.01.2011 –  Present

Promoted to position to lead the deployment and Integration & Acceptance activities for Netas and Genband/NGN VoIP organisation under Operations. Major accomplishments:

• Established a pool model inside the company to serve for various orders coming from Genband. Resulting a higher service margin for the services provided by Netas. Sustained a robust interface with EMEA I&A organisation.
• Accomplished engineering, onsite commissioning, project management and integration and acceptance activities for major EMEA customers like Verizon, Vodafone, Du Telekom, SFR, BT, Saudi Aramco and Telekom Egypt.
• Managed I&A and testing activities in APAC region for customers OPTUS/ATO, NTTCom, Softbank Telecom, Telin Singapore and HKBN.
• Coordinated Genband Bangladesh C3/G9 deployments for 12 customers’  IGW and ICX networks. Flagship project in the region.
• Accomplished NGN deployments for Turk Telekom, Turksat, Turknet, GISAD/Bizfonik and other local alternate operators. Provided consultancy for presales activities.
• Business Continuity Prime and  Member of Netas Environment, Health and Security Committee adhering security and quality commitments of the Company.

NORTEL NETWORKS , Istanbul, Turkey

CVoIP System Integration Manager,  11.12.2006 –  01.01.2011

Responsible for leading the Center of Excellence Converged VoIP System Integration and Integration Support.  Manage the team of 21 engineers providing service to EMEA customers for CVoIP, NSS (Circuit Core) and Enterprise solutions. Major accomplishments:

• Accomplished E2E deliveries, engineering, onsite commissioning, integration and acceptance activities for major EMEA customers like Vodafone, Telenet, Tele2, HP, KPN, C&W, BT, Verizon, Unity Media, Du Telekom, SFR, Saudi Aramco, Telekom Egypt, Shell, Regus Offices and SAS AIR.115 Onsite activities successfully completed.
• HP, UK: Engineering and Deployment of a Multinational Gateway in the UK being a pioneer within the region
• Du Telekom, Dubai: Highly Contributing to the market readiness of a flagship project in the Middle East.
• Turk Telekom IP Centrex and NGN, Turkey: The proof of concept for the kick-off of TT's converged services being commercially available.
• Managed Regional Quality Improvement Programme to reach 40% improvement in requirement collection, 30% improvement in Design and Engineering, 35% improvement in deliveries and 40% improvement in support activities in terms of both timeliness and defect rates.
• Managed KPIs, costs & recoveries as targeted in Scorecard. Adhering to high quality and performance.
  • Contributed into several Six Sigma Green Belt and Black Belt projects as a stakeholder in order to improve case resolutions’ timeliness&backlog and reduce defect rates amending E2E processes.
    • Improved competency levels and increased diversity in order to put a backup model and accomplish targets for Integration and Integration Support activities. Maintained hiring programme of Integration &Acceptance functions as a prime.
    • Contributing to the increase of the visibility of COE within overall Nortel by ensuring consistency, accountability and high performance.

COMSAT International TURKEY/BT, Istanbul, Turkey

Consultant,  04.08.2006 –  15.12.2006

Consultancy for the Plenexis-Comsat Turkey (BT Turkey) handover.

PLENEXIS SATELIT ILETISIM HIZMETLERI LTD.STI, Istanbul, Turkey

Technical Manager / Project Manager,  22.12.2002 – 04.08.2006

Promoted to position to manage the technical personnel. Design satellite networks and solutions. Coordinated relations with vendors and operators. Major projects:

1. Project management and  field service coordination for Plenexis Germany / A Stratos Company (former Deutsche Telekom DeTeSat) projects. (www.cetteleport.com, www.stratosglobal.com)
2. Managed Turk Telekom and Turkish Telecommunications Authority license agreements, import licenses and regulatory issues. Lead initial line up verification/matching order tests for international satellite operators.
3. Coordinated the installation and operation of 20 remotes for POAS SkyWAN network. Managed the activities and field programme of subcontractors.
4. Accomplished deployments and services in CIS countries, Albania, Tajikistan, Afghanistan and Iraq for voice, data and internet networks.
5. Leading the connection of Turkish major ISPs and multinational companies to US and Europe backbones via satellite. Provided technical expertise for operation of complex tracking antennas (ie. Andrew 4.6m and Vertex 6.3m) especially for inclined orbit implementations. Managed star, meshed and multipoint network deployments for local and global markets. Major projects are Shell, BP, Renault, Nortel Networks, Worldcom, Oyak, NATO, MAN, Turkish Meteorology, Koc University, Sabanci University, Equant, Sprint, SBS, Akbank, Disbank, Ulaknet satellite networks.
6. Increased the service and maintenance quality by applying quality management.
7. Developed NMS and field service facilities ensuring an effective and reliable Hotline service.
8. Managed presales activities and tender preparations for government and enterprise bids.

SAY KOM SAYISAL TELEKOMUNIKASYON PAZARLAMA VE TICARET A.S., Istanbul, Turkey

Technical Director, Engineering and Operations, Member of the Company Board, One of the Holders of the Company, 01.04.2000 – 01.04.2002

Promoted to position to lead all the technical personnel. Direct the activities of 18 engineers and NOC team. Design complex satellite networks and solutions. Project Management Head for projects of Deutsche Telekom DeTeSat.  Major projects:

• Led obtaining the TDSP (TSUP-Turksat Sayisal Uydu Platformu) License from Turkish Telekom which was a pioneer license in the field of digital platform applications and broadcasting.
• Coordinated the installation and operation of 75 remotes for Kentbank ABCS SkyWAN-NDSatcom project. Managed the construction, infrastructure, subcontractor and logistics activities.
• Connection of major Turkish ISPs and universities to US backbones and voice networks via satellite. (ie. Dogan Online 12/45Mbit, Vestelnet, Simnet, SBS, I-Bimsa, Equant, Anadolu University, Ulaknet). Managed 50% of overall Turkey’s international backbone traffic.
  • Managed procedures with Turk Telekom and Turkish Telecommunications Authority related with license agreements and import licenses.
  • Developed presales teams out of technical teams.
  • Constituted SAY KOM’s effective 24h Hotline Service/NOC which was in cooperation with DeTeSat Hotline by

       developing the NMS and field service facilities resulting in an overall improvement of 60% in enhanced and premium services commitments and SLAs.

• Increased the service and maintenance quality by applying quality management.

TELSIS ELEKTRONIK SAN. ve TIC. A.S., Istanbul, Turkey

Chief Senior System and Field Engineer, 02.12.1997 -  01.04.2000

Responsible for installation, operation and maintenance of satellite earth stations. Major project:

• Carried out installation and commissioning of more than 50 VSAT stations of Deutsche Telekom DeTeSat with his engineer and technician team.Skilled at configuring and operating of satellite equipment - RF units, satellite modems, PES, redundancy switches, VSAT local controllers, voice and data multiplexers.
•  Experienced in installation of Channel Master&Prodelin and 3.7m&4.6m Andrew antennas. Operation of tracking antennas- Andrew and 6.3m Vertex. Knowledge of radio and TV broadcast equipment and SNG, experienced with LAN&WAN, frame relay networks, configuring Frame Relay Access Devices, Cisco Routers.             

        System Engineer, 01.11.1996 - 01.12.1997

Responsible for Nuloc-Logiq Inmarsat Vehicle Tracking Systems, GMDSS equipment and Inmarsat Satellite terminals. Coordinated relations with Station12 (Xantic/KPN) Inmarsat Earth Station. Trained the sales department for Inmarsat terminals. Provided sales support in direct contact with the customers. Solved customer’s connection problems especially with X.25 lines.  Major projects:

• Coordinated the installation of satellite equipment on trucks and vessels. Directed the maintenance of satellite units. Accomplished more than 400 installations on international transportation trucks.
• Increased the awareness of ship owners market for the concept-GMDSS (Global Maritime Distress and Safety System) which resulted in rocketed income for company’s revenue.

EDUCATION & TRAINING

MSc., Istanbul Technical University,Istanbul, Electronics and Communication Engineering, Biomedical Engineering   Programme, September 2006

BSc., Yıldız Technical University, Istanbul, Electronics and Communication Engineering, April 1997

Izmir Ozel Turk Koleji, Anadolu Lisesi, major in science and mathematics, 1991

Professional Training:

• SAP Training, Netas, Istanbul, 2011, 2012.
• The 7 Habits of Highly Effective People for Managers and Leaders, Nortel Networks, Istanbul, April 2009
• Language of Effective Presentations and Business Communications, K.Raj Kumar (Step), Istanbul, Q1 2009
• Effective Job Interview Techniques, Nortel Networks, Istanbul, January 2009
• Effective Communication and Producing Solution Together Programme, Nortel Networks, Istanbul, January 2009
• Kepner Tregoe, Problem Solving and Decision Making Workshop, Nortel Networks, Istanbul, October 2008
• LeadershipAcademy Training1, Nortel Networks, Istanbul, November 2007.
  • Advanced Leadership Academy Training and Lean Six Sigma-DMAIC/DMADV, Nortel Networks, Istanbul, September  2007.
• CVoIP and Nortel CVoIP Products Trainings, Nortel Networks, Istanbul, 2007
• SalesForce Training, Stratos, April 2006.
• Product Management Training, Dr. Wolfgang Krone, Plenexis, December 2005.
• MSR-Multimedia Satellite Router, Dmitry Burenkov, Moscowsky Teleport, July 2005.
• Satellite Link Budget Training Using Satmaster Pro, Bruce Elbert, Application Technology Strategy, Inc., Bonn,

       18-19 November 2003.

• Project Management and Work Flow Training, Michael Haenel, Plenexis Hameln, August 2003.
• SkyWAN Operations and NMS based on HP Openview, Nortel DASA - NDSatcom, November 2000.
• ABCS SkyWAN Network Installation Advanced, Nortel DASA, June 2000.
  • DeTeSat Deutsche Telekom, Certificate for SCPC stations and VSATs, Berlin, July 1999, certified for installation, commissioning, line up measurements and service&maintenance activities of DeTeSat-SCPC-VSATs.
• Inmarsat Training Programme, Inmarsat Programme of Cooperation and Turk Telekom, November 1998.
• Involved in PCM systems maintenance and operations for seven weeks at Turk Telekom, Izmir, 1995.
  • Involved in manufacture of fire alarm systems, audio systems at Datel Elektronik A.S. for seven weeks, Izmir,1994.

FOREIGN LANGUAGES

Excellent command of English

Intermediate knowledge of German.

PERSONAL INFORMATION

Date/Place of Birth                   :22.05.1973 / Izmir

Military Obligation                   :Completed-November 2002

Marital Status                           : Married