Work experience

Dates

June 2011 - February 2013

Main activities and responsibilities

Care and assistance to the main customers of the SpaceCenter’s TLC department;

Configuration, performance and fault management;

Development of O&M management systems;

Troubleshooting and ticketing;

Teamwork experience;

Technical operations with the world’s leading global satellite communication providers.

Name and address of employer

Telespazio S.p.A. - A Finmeccanica Company - Via Cintarella snc - 67050 Ortucchio (L’Aquila) ITALY

Type of business or sector

Telecommunications (TLC)

Dates

January 2000 - May 2011

Main activities and responsibilities

Joining this project since the very beginning, I followed all the activities from the start-up phase of the gateway; writing all the ordinary (daily, weekly, monthly and annual) and extraordinary procedures, installing, configuring and maintaining the equipment - giving assistance, monitoring the system performances and the quality of service;

Though the importance and the broader level of the Elsacom Teleport, there were only a few of us to perform all the necessary activities, so I adapted myself to different tasks; secretaryship, slideshow presentations, booking and public relations with third party and partner companies;

Ordinary, extraordinary and problem solving operations on customized equipment;

Marketing and communications. Brand design for the company’s products and services;

Measurements and tests performed all around Europe;

Design and maintenance of the company's internet website;

Remotely controlled activities over the Orbit TV network (Service area: Middle East and North Africa);

Teamwork experience in a 24/7/365 service with on call availability;

Fault management, troubleshooting,  ticketing and reporting.

Name and address of employer

Elsacom S.p.A.- A Finmeccanica Company- Via G. Galilei snc- 67051 Avezzano (L’Aquila) ITALY

Type of business or sector

Telecommunications (TLC)

Dates

April 1998 - January 2000

Main activities and responsibilities

CAD Designer;

In charge of the company’s technical archive;

Work experiences in partnership with IVECO-PegasoS.A. Bus Division Engineering - Barcelona (Spain);

Coordination of two junior draftsmen;

Took place at the Quality system management meetings.

Name and address of employer

Brenta Euroindustrie S.p.A.- Via I. Newton, 24- 67051 Avezzano (L’Aquila) ITALY

Type of business or sector

Automotive

Dates

October 1997 - April 1998

Main activities and responsibilities

Information Technology specialist

Name and address of employer

Telital Manufacturing S.r.l. - Via S. Pertini, 1 - 67051 Avezzano (L’Aquila) ITALY

Type of business or sector

Telecommunications (TLC)

Education and training

Date

2005 - 2010

Title of qualification awarded

Degree (5 years)

Score

Summa cum laude

Principal subjects/occupational skills

covered

Thesis on “Corporate Social Responsibility”;

CSR Social Accountability Report and Ethical Code;

Specialization in marketing and communications.

Name and type of organisation

providing education and training

Political Science Faculty at the University of Teramo (ITALY)

Date

Until 1993

Title of qualification awarded

Qualified technician Diploma

Principal subjects/occupational skills

covered

Information Technology Specialization

Name and type of organisation

providing education and training

IndustrialTechnical Institute High School in Avezzano (ITALY)

Personal skills and

competences

Mother tongue

Italian

Other language(s)

English, French, German, Spanish, Portuguese

Social skills and competences

Teamwork experience: I have worked in various types of teams from research and development teams to engineering department;

Intercultural skills: I am experienced at working with people from everywhere.

Organisational skills and

competences

Good organisational skills, for a productive workplace and a collaborative atmosphere with clear understanding of objectives.

Computer skills and competences

Operating systems:

MS Windows / UNIX-Linux / Mac

Word processing skills (more than 500 characters per minute);

Software:

Remedy Action Request Trouble ticketing system;

MS Office (ECDL certified) and Open Source equivalent Libre Office;

CAD software (especially Autodesk AutoCAD);

Computer graphics / photo-retouch (especially Adobe Photoshop);

Web design applications (especially Adobe Dreamweaver);

HTML Mark-up;

Audio-video editing software;

SAP;

Research and development on customized packages;

Many other tools and utilities.

GUI’s usability design.

Artistic skills and competences

Photography (self-taught);

Hand-drawing.

Other skills and competences

Strong customer / stakeholder orientation;

Empathy;

Versatility;

Reliability;

Good communication skills;

Good ability to orient myself in new geographical, physical and organisational settings;

Carefulness;

Orderliness.

Driving licences

C, B, A since 1993

Additional information

Training

Deutsch language course at the “Internationaler Bund” in Oberursel (Deutschland), started April 8th 2013 – ongoing;

English language proficiency course at the “Colchester English Study Centre” in Colchester (United Kingdom), ended with “B2 - Upper Intermediate” level - February 2010;

“Network Operation Centre (NOC) Administration and Troubleshooting” course at QUALCOMM NL in Veldhoven - Eindhoven (Netherlands) - September 2000;

Computer Aided Design (CAD) certification and a fellowship won as first classified in a European Union course (660 hours in two years). Vocational Training Centre Avezzano - June 1997.

Personal interests

Travelling;

Enjoy all sports, particularly swimming and fitness training.

Other

Military service completed in 1994 at the logistical battalion of Italian army in Visco (Udine) ITALY