Strategic Planning • Software Design, Engineering & Implementation • Program / Project Management
Contract Negotiation & Management • Compliance & Regulatory Management • Customer Relationship Management
Performance, Productivity & Quality Management • Corporate Culture, Reengineering & Process Improvements
Personnel / Resource Management
_______________________________ PROFESSIONAL EXPERIENCE ______________________________
LAW OFFICE OF ERVETTE P. SIMS, P.L.L.C., Frisco, TX August 2009 – Present
Volunteer Office Manager / Administrative Support
Analyzes and summarizes legal documents for accuracy. Prepares reports / correspondence / declarations. Performs records research. Manages office supplies, mailings, client filings and document production / reproduction.
RAYTHEON COMPANY, McKinney and Garland, TX March 2007 – July 2009
Engineering Organizational Improvement Manager, Network Centric Systems, North Texas ETQ, McKinney, TX
Managed process improvement coordination / facilitation for the Network Centric Systems (NCS) Engineering, Technology and Quality (ETQ) group’s “Engineering Process Steering Team” (EPST). Created process “scorecard” to manage / monitor $17.7M budget for 19 solution areas and 146 associated improvement projects. Provided infrastructure, communication, inter-organizational coordination, and coaching of organizations and individual projects. Reviewed / approved project plans for conformance to the EPST program strategy, plan and schedule. Acted as the communications conduit to executive sponsors and program steering committee. Conducted monthly briefings / status updates.
Program Manager, Raytheon Technical Services Company, LLC, Logistics Data Management Service, Garland, TX
Managed Raytheon Technical Services Company (RTSC) and NCS personnel supporting the U.S. Army’s FCS “Logistics Data Management Service” (LDMS) program and its $20M program budget. Primary customer contact for all program activities; managed 15 direct and 40 indirect program personnel. Negotiated LDMS program relocation from an IBM facility to the Raytheon Garland (IIS) facility; increased RTSC program revenue by $3M and tracked facility, production and network costs. Managed and reported program cost, schedule, performance deviations / accomplishments, corrective action plans / activities to RTSC executive leadership. Established program milestones, monitored adherence to program master plans / schedules, identified program problems, identified / developed solutions to program problems, and optimized program resources, personnel, funding, equipment and facilities to ensure success of the program. Negotiated contract spin-outs of program functionality, participated in the preparation of proposals, business plans, statements of work (SOW), operating budgets and financial terms. Raytheon 6σ Specialist. EVMS Level 2 certified.
ROCKWELL COLLINS INC., Richardson, TX October 2005 – March 2007
Senior Engineering Manager, Government Systems, Integrated Communication Systems Engineering
Managed the “Ground Element Minimum Essential Emergency Communications Network (MEECN) System” (GEMS), “Fixed Station Liaison” portion of the “Airborne / Maritime / Fixed Station – Joint Tactical Radio System (AMF JTRS),” “SCOPE Command - High Frequency Global Communications System (HFGCS)” and “SCOPE Command - Digital HF Over IP” programs. Hired, trained and managed matrixed department of 90 systems / software engineers. Training Manager for the Platform Integration Department. Managed “Systems / Mechanical / Electrical Engineering”, “Cost Account Management” and “Project Management” department level training. Developed engineering curriculum program, and mentoring program for knowledge sharing between senior and junior engineering staff. Co-Vice President of the Rockwell Collins Leadership Association / National Management Association “Membership” and “Professional Development” Committees.
MICROSTRATEGY INC., McLean, VA October 2003 – November 2004
Operations Support Manager
Managed company-wide compliance with country / federal / state licensing laws and agreements. Reconciled 5K+ physical software media into a media tracking and reporting system. Managed software selection, licensing, implementation, configuration, training purchases, contract negotiation / administration / management / compliance, and license maintenance renewal (budgeting and annual maintenance invoice approval).
CORRAD, Frisco, TX May 2001 – September 2003
Managed the development and delivery of secure internet “Health Insurance Portability and Accountability Act” (HIPAA) compliant solutions for the medical / healthcare industry. Provided P&L responsibility; negotiated service contracts, managed vendors / service level agreements. Created disaster and recovery planning strategies, provided customer relationship management, and defined market opportunities.
ERICSSON INC., Fairfax, VA and Richardson, TX June 1996 – April 2001
Program Director,Satellite Solutions Division, Fairfax, VA
Directed Mobile Satellite System (MSS) program, $54M budget, and 27 direct and 300+ indirect program personnel in the U.S., Sweden and United Arab Emirates. Managed contract negotiations / interpretation, implementation, documentation, integration, system and acceptance test phases. Directed planning, development, on-site and on-the-job-training (OJT) activities. Enforced compliance to regulatory and customer requirements through internal auditing of development, implementation and testing departments. Reorganized staff, reduced overhead expenses by 20%, reduced program status reporting backlog by 75%, and implemented corrective action plans and reduced punch list work by 35%.
Senior Staff Engineer, Wireless Communications Division, Richardson, TX
Developed / communicated Ericsson’s Surveillance / Lawful Interception (S/LI) strategic position, policies, and technical roadmaps / plans across all product and business areas (e.g., TDMA, GSM, CDMA, Network Systems, and Datacom). Led the S/LI product consolidation; reduced development and testing costs from 4 Man-Years to 8 Man-Months; yielded $14M savings. Regulatory liaison for Communications Assistance for Law Enforcement Act (CALEA), Local Number Portability (LNP), Location Based Services, and Privacy / Fraud Services at industry association meetings (e.g., FCC, TIA, IETF, 3GPP). Chief negotiator for multi-product CALEA cooperative agreements, statements of work, and agreements in principle with the DOJ / FBI and Ericsson customer base. Created a Project Management department to maintain and deploy the S/LI solution within the Canadian, South American and U.S. territories. Created $3M test facility for customer demonstrations and interoperability testing of the CALEA product solution. Member of Executive Management Team.
Staff Product Engineer, Wireless Communications Division, Richardson, TX
Developed technical requirements, product strategies / plans / descriptions, system impact descriptions, and technical requirements for the CMS 8800 intercept / monitoring product. Created non-disclosure agreements and a “handling process” to manage / regulate dissemination of CALEA documentation to internal and external customers. Attended industry association meetings (e.g., TIA, CTIA, PCIA, and IETF) for Lawfully Authorized Electronic Surveillance (LAES). Interfaced directly with regulatory agencies to facilitate the review and approval of regulatory applications. Provided responses to regulatory agencies regarding technical feasibility and product capabilities.
DSC COMMUNICATIONS CORPORATION, Plano, TX May 1990 – May 1996
Product / Project Manager
Developed detailed product plans, marketing requirements documents, product descriptions and presentation material for the GSM and IS-41 Home Location Register (HLR) products. Created technology contracts, software license, service / maintenance / royalty-based technology and media agreements. Provided product marketing, RFI / RFP / RFQ proposal and sales support. Managed third-party vendor contract and license (OEM) agreements.
System Test Design Engineer
Developed detailed system test design specifications for the MegaHub STP / SCP / SP / SSP product lines. Member of Technical Staff.
TEXAS INSTRUMENTS INC., Dallas and Plano, TX April 1987 – May 1990
Software Quality Assurance Engineer / Software Engineer, Dallas and Plano, TX
Developed classified Software Development and Quality Assurance Plans. Led project reviews with senior management and project staff. Audited classified systems / applications to ensure compliance with company requirements and Military / Department of Defense standards (e.g.; 498; 882; 1521; 1553; 2167; 2167A; 2168). Developed database management applications and software engineering support tools for the “Integrated Personal Engineering Workstations” (IPEWS), “Advanced Programs”, and “Engineering Information Systems” departments.
MANTECH MATHETICS CORPORATION, Alexandria, VA January 1985 – April 1987
Developed classified applications for U.S. Army and U.S. Navy (e.g.; NAVAIR / NAVSEA) projects. Trained 80 end-users on PC-based database, spreadsheet, word processing, communications and design applications. Assistant (LAN) manager.
_______________________________ TECHNICAL COMPETENCIES ______________________________
Operating Systems : HP-UX, Sun OS, MS Windows 95/98/2000/XP/Vista/7.
Hardware : HP Apollo, Sun SPARCstation, MegaHub STP/SCP/SP/SSP, AXE-10, PC Compatibles.
Languages : C, C++, Lisp, Pascal, FORTRAN, HPBasic, Ada, PL/1, PL/SQL, Pro*C, Java, HTML, XML.
Databases : Oracle, dBase III/IV, Paradox, MS Access, MS SQL Server, IBM Rational ClearCase, DOORS.
Applications : MS Office 2000/2003, MS Project, Adobe Acrobat, MicroStrategy 7i, VMWare, Lotus Notes.
Compliance : Sarbanes-Oxley, FISMA, GLBA, NIST-SP-800 Series, SEI-CMM, HIPAA, ISO-9000/9001, FAR, DFAR, ITAR / EAR, TQM, CMMI, EVMS, SAP, LCVSM, LEAN Electronics, R6σ, IPDS.
Standards : MIL-STD-490/490A/882/1521/1521B/1553, DOD-STD-2167/2167A/2168, IEEE J-STD016.
Telecommunications : ANSI, ITU, IS-41, IS-95, IS-136, TR45, 3GPP, 3GPP2, IETF, Bluetooth, Symbian, AIN, TDMA, CDMA, W-CDMA, GSM, SS7, X.25, TCP/IP, VoIP, 3G, UMTS, E911, CALEA, LNP, Location Based Services, FCC, TIA, CTIA, PCIA, USTA.
Other : Microsoft Business/Enterprise/Select Licensing Agreements, OOA/D, SDLC, PDLC, PROPS, NBI, IOTs, ETCs, EACs, IMP, IMS, iPlan, PleaseReview, ExpertChoice, ChangeSynergy, “Front Line Leadership”,
“Principles of Program Leadership”.
_______________________________________ EDUCATION ______________________________________
Bachelor of Science, Computer Science, Louisiana Tech University, Ruston, LA, 1984.
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