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CV: Service Delivery Manager
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Date Submitted: Last Modified: Current job: Employment Term: Job location: Date available: Industry: Keywords|
Occupational field |
Service Delivery Manager |
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Work experience |
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Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business
Dates |
From 2010
Service delivery manager for European Space Agency (ESA) IT projects
· Project management · Customer management · Bid management · Resource management · Operational service management · Project preliminary and critical review · Service procedure specifications · Requirement management · SLA/SID management · QA/PA/CM · Activity reporting · Risk management
Frascati (RM) Italy
Management tools and service provider
2008 – 2010 |
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Occupation or position held |
Test, validation and evolution system engineer for the European Meteorological Satellite Agency (EUMETSAT) |
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Main activities and responsibilities |
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Name and address of employer |
Freelance Hamburg, Germany |
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Type of business or sector |
Space |
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Dates |
2004 - 2008 |
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Occupation or position held |
Operational system engineer and coordinator for ESA Space and IT projects |
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Main activities and responsibilities |
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Name and address of employer |
Darmstadt, Germany |
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Type of business or sector |
Space |
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Dates |
2002 - 2004 |
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Occupation or position held |
Software system engineer for ESA space projects |
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Main activities and responsibilities |
· Procurement test, validation and integration · Liaison with third party companies and agencies (Infoterra, INDRA, CCRS) · Image processing system specification, implementation and integration · System documentation (URD, ADD, DDD, test procedures, integration and evolution needs) · Image processing prototyping, mapping and integration to other tools (web map server, third parties applications) · Data catalogue extraction · Scientific advise |
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Name and address of employer |
Frascati, Italy |
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Type of business or sector |
Space |
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Education and training |
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Dates
Title of qualification awarded
Principal subjects/occupational skills covered
Name and type of organisation providing education and training
Dates |
2013
ITIL Foundation
Service management
PeopleCert, ITIL accrediated examination institute
2000 |
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Title of qualification awarded |
DESS (eq: MSc) |
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Principal subjects/occupational skills covered |
Remote Sensing and Image Processing |
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Name and type of organisation providing education and training |
University of Toulouse III, France
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Dates |
1999 |
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Title of qualification awarded |
Maitrise (eq: BSc) |
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Principal subjects/occupational skills covered |
Computing Science |
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Name and type of organisation providing education and training |
University of Rennes I, France University of Newcastle Upon Tyne, UK |
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Personal skills and competences |
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Mother tongue(s) |
French |
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Other language(s) |
English |
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Self-assessment |
Fluent |
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Other language(s) |
Italian |
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Self-assessment |
Fluent |
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Other language(s) |
German |
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Self-assessment |
Fair |
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Other language(s) |
Spanish |
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Self-assessment |
Fair |
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Social skills and competences |
· Good interpersonal skills and ability to express clear ideas in several languages · Leadership · Networking gained throughout international experience and social events like Ariane’s cup · Taste for discovery developed during several travels on different continents |
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Organisational skills and competences |
· Project management · Contract and customer management · Consortium set up responding to a 9 millions euro contracts for real time quality control processing chain for ESA-ESRIN · 30 members consortium coordination for ESA-ESRIN service |
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Technical skills and competences |
· EO data management and image processing · Real time ground segments operations, system monitoring and maintenance · System specification and evolution study for ground segment installation · Systems and prototypes implementation with ECSS standards |
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Computer skills and competences |
C++, Java Javascript, HTML, HDF Unix, Linux, Windows |
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Artistic skills and competences |
Guitar |
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Other skills and competences |
Triathlon and marathon Sailing: Ariane’s cup, match racing Paragliding |
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Driving licence |
French driving licence, car, motorbike French yachtmaster offshore |
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