2009 – 2011 Bachelor of Science in Technical Management, Summa Cum Laude, DeVry University
2004 - 2007 Associate’s Degree, General Studies, University of Maryland
2002 – 2003 Certificate of Study, United States Army Satellite Communications School
Cisco Certified Network Associate Routing and Switching – September 2013
Cisco Certified Entry Networking Technician – April 2013
ITIL Foundations Certification – October 2011
A resourceful telecommunications technician experienced in providing mission critical connectivity with minimal downtime. Able to troubleshoot, isolate faults, and restore communications in stressful environments. Forward thinking individual with a focus on preventative maintenance and monitoring of networks, able to provide support both remotely and locally. Able to work independently and as a member of diverse teams.
SKILL and EXPERIENCE SUMMARY
Experience providing tier two and tier three helpdesk support for IP based networks utilizing diverse technologies such as MPLS, 3G, VSAT, and DSL. Documented design, changes and troubleshooting steps following industry standards to improve response and recovery times.
Extensive experience supervising and training personnel for the configuring, maintaining, and troubleshooting X-Band and Ku-Band satellite communication ground terminals using TDMA and FDMA modulation. This included initial setup and testing, acquiring and tracking the satellite, isolating and correcting faults, and the maintenance and operation of associated power supply units.
Adept at RF and IF signal flow based troubleshooting methods using spectrum analyzers, signal generators and equipment diagrams.
Monitored remote terminals and networks using SNMP based programs such as SNMPc, Nagios, Cacti, SMARTS, and PRTG in order to create performance baselines and identify trends.
Jan-09 – Present Network Management Center Operator
Hughes Network Systems, Griesheim, Germany
Responsible for proactive monitoring and troubleshooting hybrid enterprise networks (VSAT, GPRS, DSL) including infrastructure, WAN links, and space segment resources. Led initial troubleshooting for both remote networks and NOC equipment. Performed tier 2 and 3 fault analysis and worked with third party suppliers to resolve network issues and maintain high levels of network availability.
Responsible for maintaining server rooms, installing/removing cabling, racks and equipment, maintaining satellite ground stations and related equipment.
Mar-08 –Sep-08 Brigade Information Management Officer US Army, Baghdad, Iraq
Led the configuration and connectivity of over 500 computers during a network transformation involving extensive replacement of routers, switches, servers, and physical media. Provided support for the Microsoft Exchange accounts and mailboxes of over 1200 individuals.
Nov-05 - Dec-08 Satellite Communications Team Chief US Army, various locations
Supervised the complete configuration and operation of transportable ground terminals in various training and mission critical environments. This included set-up and operation, transparent replacement of existing nodes, troubleshooting and repair, regular maintenance, and accountability of over $500,000 worth of communications equipment.
Elements of my role were:-
· Preparing and conducting regular training for peers and subordinates
· Fielding and integrating new equipment into communications networks.
· Configuring and supervising the configuration of the equipment including high rate FDMA and TDMA modems, mulitplexers, media converters, high power amplifiers, up-converters, down-converters, and various related assemblies.
· Isolating faults and repairing or replacing components or assemblies to restore communications with minimal downtime.
· Network monitoring, maintenance of records, and preparation of reports to provide proactive management and establish performance trends
At this position I successfully deployed a ground terminal to Southwest Asia, providing over 99% link reliability during integration into two separate communications networks providing services to hundreds of users. After maintaining these links and terminal I redeployed it to Germany fully mission capable and with 100% accountability of parts and equipment.
Jul-02 – Oct-05 Satellite Communications Technician US Army, various locations
Installed, operated, and maintained tactical multichannel satellite communications ground terminals, systems, networks and associated equipment. Operates and performs preventive maintenance checks and services on assigned communications equipment, vehicles, and power generators.
I am a native English speaker and have passed the B1 German language proficiency test. I have a valid work visa for Germany.
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