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CV: Technical Service Manager
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Date Submitted: Last Modified: Current job: Employment Term: Job location: Date available: Industry: KeywordsDate of birth: 02 January 1969
Work Experience
Employed from 1993 to date in SERCO.SpA, Via Sciadonna 24/26 – 00044 Frascati (RM)
Present Position, from May 2013 to date:
Technical Service Manager
Responsible for the Second Level Support on service contracts with EBA and EIOPA (European Banking Authority and European Insurance and Occupational Pensions Authority). Following the Project Design and Implementation Phase and taking responsibility for operations in August 2013.
From August 2010 to May 2013:
Team Leader of a Systems Administrators team, working on a contract for the European Space Agency (ESA-ESRIN).
Responsible for the work of the team, maintaining and supporting systems in operations, both on the technical side and on the coordination of the staff on the various tasks and roles.
From 2008 to 2010:
Technical Service Manager at ERICSSON
Acting as the point of contact for the client the various aspects of the contract with SERCO.
I was in charge of coordination of SERCO staff on the contract at ERICSSON.
From 2005 to 2008:
System Administratoron a contract for ERICSSON on the start-up of a project for the development of Management tools and softwares.
Taking care of Installation, maintenance and follow up of systems operations. Acting as a second level Helpdesk operator, maintaining contacts with suppliers for licences, new releases, troubleshooting and alerts.
Taking part into forums and conferences with the support organization of several local design ERICSSON centres and representatives of the major software vendors.
Tasks and System Administration competences while working at ERICSSON premises:
Administrator on Solaris machines 2.6, 2.7, 2.8 ,9 and 10
Administrator of the following services: Apache , Samba, FTP Server, DNS, DHCP and NFS.
Administrator of the following RedHat releases 7.0, 7.2, 7.3, 8 and 9 and Red Hat Enterprise 5 and 6.
Administrator of commercial and Rational tools (ClearQuest, Soda, RequisitePro, Rose) and Telelogic ones (TAU SDL / SDT, OSE Delta, DIAB).
Multisite Administrator for projects in UMTS: I was responsible for configuration and maintenance of the technical tools and systems and also in charge of coordinating the various replicas and teams spread in the all Ericsson Europe sites.
Design and implementation of Perl CGI scripts for managing dynamic web pages on the site of divisio R & D.
Implementation and management of mailing lists of project (Majordomo).
System administrator’s tasks: HP-UX, Linux, Oracle, Solaris, Netapp, Legato.
Administration of various tools Ericsson, and for the administration of services such as NIS, SEA, DNS, DHCP.
From 1993 to 2005
I started as Operator on a contract for the European Space Agency (ESA-ESRIN) in the Earth Observation Department, working on tools and systems for the transmission, control, maintenance and processing of satellite data. When I left ESA I was a Senior Operator, responsible for the coordination of a team.
Tasks and competences while working at ESA premises:
Transcription and control of satellite data from from NASA disks and archive them on tapes fro storage in ESA.
Transmission control and links between various ESA stations, acquiring data from 1 and 2 generations of ERS satellite.
Backups and maintenance of VAX and Sun Production of RAW images on CDROM and exabyte
(HR production) and processing of low data rate (LR production).
Upgrading a detrimental catalog for Landsat satellites, JERS and control files BDDN retransmission.
Restore backups, copies for operations and requirements.
Processing of different products with ERS 1-2 Sarcalq. Archiving daily data acquired by ERS 1-2.
Support for national and foreign stations via the ISS (Sub System Interface).
Quality control of images of Landsat, NOAA-11 and NOAA-12 satellites.
Use of Remote Sensing applications (as Sarcalq, EarthView) for producing interferograms,
transponder calibration, analysis and quality control of ERS data format MPH-SPH and CEOS on all VAX and Sun machines.
Use of Oracle SQL to extract, update and analyze satellite data.
Programming in IDL for the modification of software for the ingestion, processing and analysis of ERS data.
Programming in PERL and HTML to develop a software to manage the databases on the Web.
Responsible for quality control analysis of all products made from processed data from the satellites ERS 1-2
Administration and maintenance of the tool on the web CLEAR DTDS (Defect Traking Distributed System), used to keep track of and organize the bugs or defects and requests subjugated by the users and create test environments for development.
Working in team with an Oracle DBA, programming tasks in SQL and PLSQL
Monitoring and administration of the various databases.
Technical Trainings
1994 Open VMS system e network management
1996 Notes V. 4
1997 Administrator of Solaris 2.x first level
1998 Amministrator di Sistema Solaris 2.6 second level
1999 Oracle * Database administrator
2000 Oracle DBA-Tuning-Backup&Restore for Windows 2000
2001 Amministrator ClearQuest
2002 Certification Linux Red Hat 7.3
Certified Engineer
2003 TCP/IP nets and protocol
2007 Architecture and Tuning Oracle 9i
Solaris 10 Advanced Administration Febbraio 2007
2009 Project management
2010 Certified ITIL V3
2010 Certified Linux RedHar 5.5 Engineer
2011 Certified ESOL Level B1 THRESHOLD (Council of Europe)
2012 Certified ESOL Level 2 THRESHOLD (Council of Europe)
2013 Vmware vsphere 5.1 install, configure and manage
2013 FlexPod for VMware essentials
2013 Microsoft Lync 2010/2013
Languages
Italian mother tongue
French
Fluent in English, both spoken and written: Certified ESOL Level B2 THRESHOLD (Council of Europe)
Skills and competences
Managing application and system enhancements to improve business performance. Ensuring all requests for support and/or system changes are dealt with according to set standards and procedures, negotiating to agree service level agreements and the resources required to meet them.
Acting as technical expert to enable appropriate service delivery. Ensuring that team and suppliers act to resolve technical problems.
Managing the support team, emphasising the efficient use of resources. Assisting the team in resolving complex/difficult problems. Reviewing system design to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology. Can absorb complex technical information and communicate effectively at all levels to both technical and non-technical audiences.
Technical skills
Technical Knowledge: Oracle8, 9 and 10: Database administrator su Windows NT e Unix
NetApp filer, Legato Networker
Open VMS 6.1 on System VAX 6000 , MicroVAX 3600 and station ALPHA VMSUNIX on system
SUN ( Solaris 1.x e 2.x, 8, 9 and 10) e Silicon Graphics
Windows 2000/2003/2012
Linux Red Hat 7, 7.2 , 8 , 9 and Enterprise Edition + others releases like SUSE , Mandrake
HPux 11.23 administrator
Experience in C++, C-shell e Pascal.
Excellent knowledge on PERL , C , HTML , IDL , SQL e PLSQL
Experience on Frame-maker su sitemi Unix
Experience on Word , Excel , Access on Windows
Clearcase , Multisite , ClearDDTS e ClearQuest., Remedy 4.5
Administration Tools on Solaris 2.6, 2.7, 2.8, 9 and 10.
Level B1 Threshold (council of Europe) ESOL Certificate
Level B2 Threshold (council of Europe) ESOL Certificate
Vmware vsphere 5.0 and 5.1
FlexPod or VMware ESSENTIAL
NETAPP DATA PROTECTION SOFTWARE ADMINISTRATION
Microsoft Lync 2010/2012
Netapp Ontap 8.1.2
Flexpod – UCS system
Microsoft Active Directory
Microsoft operation manager – SCOM
Netscaler Admin
Personal Data use allowed according to the D.lgs 196/03
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