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CV: Network Operator
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Date Submitted: Last Modified: Current job: Employment Term: Job location: Date available: Industry: KeywordsPersonal Data
born 26 February 1978 in Worms / Rhein, Germany
nationality: German
civil status: married, no children
Professional Experience
07/2008 – current
Serco Services GmbH & Serco Belgium SA
Placement as Network Operator on site for ESA/ESOC, Darmstadt, Germany responsible for
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diagnosing of network and computer problems
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monitoring of firewall, computer systems, networks and WAN connections,
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initializing countermeasures against outages,
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writing of short instructions,
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first point of contact for users
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monitoring of backups and productions of CDs and DVDs outside of regular business hours
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entering and following up of tickets in Assyst ticketing system
07/2006 – 08/2006
Amadeus FiRe GmbH, Frankfurt, Germany
Placement as Customer Support Technician on site for Arcor AG & Co. KG responsible for
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entering of outage reports into ticketing system (Remedy),
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forwarding of requests to service technicians,
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documenting of carrier feedback,
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executing computer-aided performance tests.
01/2003 – 08/2005
Brady Deutschland GmbH, Langen, Germany
Employed as Service Technician for automated thermal transfer labeling systems responsible for
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customer service and trouble shooting by way of email, phone or on location,
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creation of user manuals,
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creation of training documents,
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sales trainings,
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software installations locally and network-based (Windows),
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software support for products sold by Brady,
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development of applications using Visual Basic 6.
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development of add-ins for Microsoft Excel.
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Installation of thermal transfer printers and scanner within fully automated assembly lines, e.g. automotive suppliers and pharmaceutical companies,
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printer maintance in pre-specified intervals.
05/1998 – 08/1998
Vepro Computersysteme GmbH, Pfungstadt, Germany
Service Technician for computer systems
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installation and commissioning of computer systems for medical applications in-house and on site,
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customer support by phone, email and on site,
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testing of new hardware for compliance with high standards of the medical sector,
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setting up of computer networks.
Studies
08/2006 – 06/2008
Studies as “Staatlich geprüften Techniker“, subject Information Technology, focussing on computer systems and computer networks at Heinrich-Emanuel-Merck-Schule Darmstadt, Germany
Subjects:
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Windows 2003 Server with Active Directory
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Linux with Samba
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administration of Windows XP
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network services and protocols
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programming using Microsoft Visual Studio C++, PHP with MySQL
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project management
Additional qualifications:
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Cisco CCNA certification
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certified trainer for vocational trainees
Projects:
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documenting of IT infrastructure at Peter-Behrens-Schule Darmstadt and creation of IT compendium in the role of deputy project manager
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implementation of education network [paedML - http://lehrerfortbildung-bw.de/netz/muster/linux/], creation of corresponding documents and training of administrators and teachers at Erich-Kästner-Schule Darmstadt within the frameworks of graduation project in the role of project manager
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Administration of school network
Training
08/1999 – 06/2002
ComLogic Systeme GmbH Darmstadt, Germany
Vocational training as Management Assistant in IT-Systems responsible for
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desinging and implementing computer systems for computer systems with high computational requirements (Realimation Microstation, AutoCAD) for the development of e.g. virtual factories,
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customer service by phone, email and on site
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replacement for Head of Virtual Solutions in their absence,
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planning and particapting in international fairs (IFA, Euromold, Musikmesse),
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conceptual software development.
08/1994 – 06/1998
Karl-Kübel School of Technics in Bensheim, Germany
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majoring in engineering
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degree: Abitur (equivalent of A-levels)
Language Skills
Good knowledge of English (written and spoken)
IT Skills / Certification
- ITIL certificate.
Excellent to very good knowledge
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Windows 2000 / XP Professional / Windows 7
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Windows 2000 / 2003 Server
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Linux
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Microsoft Word, Excel and Visio 2003 and 2007
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OpenOffice 2.0
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Lotus Notes
Good knowledge
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Microsoft Powerpoint, Outlook and Access 2003
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Microsoft Visual Basic 6 and Visual C++ 6
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PHP with MySQL
Times without employment
09/2005 – 06/2006
self studies of PHP and MySQL, acquiring of Linux knowledge
06/2002 – 01/2003
improvement of English knowledge and participation in a rhetoric class
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