SUMMARY AND QUALIFICATIONS
Engineering and Operations Manager experienced in wireless, terrestrial and satellite communications systems and with the software and hardware procurement and development required to create and maintain a new product or system. Specialist in implementing this combined knowledge and experience to develop, create and maintain an innovative yet viable and cost-effective system that meets the business plan and the customer’s expectations and maintain the system on a 7/24 basis. Experienced in hiring and motivating technical personnel and setting clear goals and responsibilities.
Responsible for engineering management, change management, service management, vendor and customer relationships and developing and implementing a new technology direction or initiative. Experience in creating and supporting a Business Case to make a technology venture a success. Accomplished in creating and maintaining business partnerships and agreements. Dual British and Canadian nationality and international work experience with positions in North America and Europe. Fluency in French is also a useful asset.
2008 - 2013 Telus Edmonton Canada
Operations Manager – Telus Mobility
Mandate: Manage the Field Operations team to deliver a world-class Mobile Phone and data service to the Alberta Region on a 7/24 basis, meeting all company KPI’s and performance objectives. Manage internal and external customer relationships as well as vendor relationships and contracts.
Telus is the leading mobile phone service provider in Western Canada and the second largest provider in Canada as a whole. They offer several technologies including CDMA and Iden services and have recently rolled out a new infrastructure implementing next-generation HSPA services across Canada, with an ultimate goal of a nationwide LTE cellular network with its associated broadband TCP/IP network infrastructure.
Direct management of a team of 16 service professionals responsible for the maintenance, commissioning and upgrade of over 500 cell sites and associated infrastructure in Alberta Canada on a 7/24 basis including radio, microwave and broadband terrestrial connectivity.
Budget planning and responsibility of over 3 million dollars
Strategic and Operational planning for a Billion dollar network roll out of next generation HSPA cellular services across Canada.
Responsible for vendor contracts and relationships
Relevant Technologies: CDMA, CDMA2000, EVDO, Microwave, Fibre Optics, HSPA and UMTS cellular networks
2003 - 2008 Northern Light Technologies Toronto Canada
Director of Engineering
Mandate: To research, develop and implement a new communications and networking product and it’s associated services by creating a new engineering structure in a traditional manufacturing company. This involved managing change in corporate direction and culture while maintaining an existing profitable legacy product line. A key focus of this initiative was to Implement RFID tracking of material and personnel in the mine for both safety and productivity reasons.
The “Northern Light Digital Network” is an Ethernet based communications system and software suite for underground mining that includes custom made wireless 802.11 access points, VoIP, RFID tracking of personnel and assets and remote telemetry for environmental monitoring. The system is designed to increase productivity and safety in hazardous locations and included intrinsically safe hardware development and certification.
Implemented and managed change in core company direction, culture and technology while maintaining a 10 million dollar legacy product line of rechargeable cap lamps.
Developed simultaneously the network infrastructure, end-user devices and software
Clients around the world, with a focus on Underground Mining including the USA, Mexico, Chile, Australia, Germany, the U.K. and South Africa
Responsible for R&D, Engineering, Manufacturing, Installation and Customer Service
Reported directly to the CEO, responsible for strategic planning, budgets, business development, partnerships, contract negotiation and presentations to the Board
Expanded engineering department from 3 to 15 people and created a new departmental structure to support the new initiative
Represented the company in trade shows and conferences in Mexico, the USA, England, Chile and Australia and successfully promoted a cutting-edge product into a conservative marketplace.
Developed from initial concept and generated an additional 6 million dollars in sales
Relevant Technologies: 802.11b&g, Wireless, LAN, Ethernet and TCP/IP, VoIP, Embedded Processor hardware and software development, Intrinsically Safe and Explosion-proof hardware design, Gas sensors, WIFI based RFID, active RFID, Windows Server, Linux, C, C++, C#, SQL and .NET software development platform.
2001 - 2002 KPN Telecom The Hague Netherlands
Mandate: Commercialize and commission a cutting-edge hardware and software communications platform, manage the engineering group and bring satellite-delivered internet and push-technology services to both end-users and businesses.
The KPN platform was a new initiative for the Delivery of Broadband Internet and Multicast push-technology applications which included a file delivery service, a web caching product and a video delivery system for on-demand movies, all of which delivered their content via a cost-effective receive-only satellite dish and DVB receiver.
Managed the Engineering team charged with System Operation, development, and custom integration projects. Managed departments included Operations, R&D, Pre-Sales Engineering, Integration/Installation Engineering and Customer Service.
5 million dollar platform including Cisco routers and switches, computer servers and satellite uplink equipment transmitting to the SES-ASTRA satellite fleet.
Clients across Europe, North Africa and the Middle-east
Relevant Technologies: Satellite Communications and RF, DVB, ISP, Ethernet and TCP/IP, Windows Server, Linux, Lotus Notes, C, IIS, Java, Push Technology, SQL, Network Monitoring, Cisco Routers and switches, FEC (forward error correction)
1999 – 2001 Interpacket U.K. Ltd London England
Operations Manager – Acting Managing Director
Mandate: To create, staff and operate an engineering facility in London to support and satellite and terrestrial delivered internet and data services to the European market
Interpacket was engaged in the Delivery of high bandwidth Internet connections via satellite and terrestrial circuits, both for Internet and for VoIP telephony especially in developing countries. The European operation was responsible for all terrestrial circuits, satellite services and uplinks in Europe and a 7/24 network operations center to handle installations, network monitoring and customer service. It was also responsible for a push-technology Internet news service that pushed content to servers via set-top receivers.
Responsible for all technical operations and equipment in Europe
Became acting Managing Director in 2000
Established and managed the Network Operations Center responsible for 7/24 monitoring and maintenance of a worldwide network
Direct manager of 9-person Engineering/Operations team
Speaker at international seminars and promoted the company at trade shows and conferences
System design, purchase, implementation and strategic planning
Responsible for European Business Partner and Supplier relations including contract Negotiation for Satellite bandwidth, teleport uplinks, terrestrial leased-lines and managed-facility hosting services
Responsible for mergers and acquisitions, including the buyout and integration of a push-technology Internet news engineering team and platform
Relevant Technologies: Satellite communications and RF, Cisco Routers, Internet, VoIP, Telecommunications, leased lines, ISP, push technology, C, DVB, Set-Top receivers
1996 - 1999 Netsat Systems Inc Paris France
Mandate: To implement and manage the system and staff required for a new satellite and fibre-delivered internet and data service designed for the European market.
Netsat was a new business venture in France created to bring high bandwidth satellite-delivered Internet to ISP’s for redistribution to customers via dialup modem and leased-line in areas where high-bandwidth terrestrial circuits were unaffordable or non-existent. North American content was via a satellite backhaul directly to the MAE East in the USA and European content was provided by local leased-line.
Delivered 50 Megabits of High bandwidth internet connections via Satellite and terrestrial circuits to customers in Europe, the Caribbean and North Africa
Successfully installed and maintained 75 two-way (uplink/downlink) satellite earth stations operating in C-band and Ku-band frequencies
Responsible for Network operations, design, programming and implementation
Directed a team of 5 French engineers and several third-party field services crews
French Speaking Environment
Relevant Technologies: Satellite communications and RF, Cisco Routers, QPSK, DVB, Satellite receivers, Satellite Dishes, LNB’s, LNA's, Uplinks and commissioning, Frame Relay, ATM. C-Band, Ku-band
1995 - 1996 Enterprise Online Toronto Canada
Enterprise Online was a traditional ISP supplying dialup modem internet connections to end users and businesses.
Client base of 8 000 customers
Administration of telecommunications, UNIX and Apple server network
Relevant Technologies: ISP and Ethernet/TCP/IP, LAN, Apple, System Admin, modems. Leased lines.
1993 - 1995 Terraport Online Toronto Canada
Terraport was one of the first ISP’s set-up in Canada and supplied dialup internet services to customers in the Toronto area.
Classic ISP providing end-user dialup connections and web server hosting
Became 3rd largest ISP in Toronto with 4 000 customers
Administration of Telecommunications equipment and UNIX servers
Hired and trained staff for technical department and customer service
Relevant Technologies: ISP and Ethernet/TCP/IP, leased lines, modems, terminal servers
1986 - 1993 Digital Media Corporation Toronto Canada
Electronics Technologist (start) Chief of Engineering (finish)
Digital Media supplied live data to their “Scoreboard” network, consisting of 250 large LED computerized displays across North America fed by satellite downlinks and terrestrial leased lines. These signs were individually addressable and supported custom content tailored for individual clients, such as local news, weather and advertising.
Electronic design and system troubleshooting of the Scoreboard LED sign, a custom designed 8088 embedded computer system
Component-level troubleshooting and repair of Digital Signboards
Tested and implemented a new product, a satellite fed Video terminal for television screens which created a real-time text overlay on top of broadcast and taped video programming
Prime contact for terrestrial and satellite service providers
Became the Chief of Engineering in 1990
Responsible for operation of the “Scoreboard” network and the internal UNIX servers and infrastructure on a 7/24 basis
Directed a team of 3 hardware engineers for installation and commissioning, electronic troubleshooting and network maintenance
Relevant Technologies: LED displays, video displays, modems, leased lines, video overlay, Satellite communications and RF, FSK, embedded hardware design, electronic troubleshooting and repair, LAN, UNIX, QNX, SUN, Kernel Programming and Shell Scripting.
EDUCATION and TRAINING
1983-1986 Ryerson University Toronto Canada
3 year Diploma in Electronics and Communications
1982-1983 University Laval Quebec Canada
1 year intensive French Immersion diploma
1979-1982 University Of Toronto Toronto Canada
Bachelor of Science Degree (Bsc.) in Psychology and General Sciences
Northern Light Technologies :
RFID systems training from Wavetrend in London and Aeroscout
RFID Business opportunities seminar from Wavetrend
Member of the TEC management training group. Hosted Seminars on topics such as :
The Talent Advantage (Michael Gravelle), Value Based Leadership (Ken Major), Unlocking the Power of I (Steve Snyder), Catalytic Coaching (Gary Markle), You on your Best Day (Michael Allosso) and other similar management topics on a bi-monthly basis.
Safety training in Mine evacuation and emergency procedures including CO2 hazards and use of rebreathers.
Management training programs in Budgeting, Personnel, Time management, Integrity and Leadership Values
Technical Training in Fibre Optics, HSPA, LTE, Power Plants and Batteries, Personal Safety, Bear and wild animal defense, First Aid and Rooftop safety retraint equipment.
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