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  • CV: Systems Engineer, Sr. / Mission Planning Element Help Desk Manager

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    Personal information
     Name:<withheld>
     Age:<withheld>
     Country:<withheld>
     Location:<withheld>
    Contact information
     Email:<withheld>
     Phone:<withheld>
     Mobile:<withheld>
    Candidate Profile
     Date Submitted:12-01-2015
     Last Modified:12-01-2015 (11:59)
    Job information
     Current job:Systems Engineer, Sr. / Mission Planning Element Help Desk Manager
     Employment Term:Permanent
     Job location:Own country
     Date available:immediately
     Industry:,
     KeywordsSpace Operations, COMSEC, MILSATCOM, Project Management, MPSS, MPE, Mission Planning Element, ASMCS, AEHF, Advanced EHF, Control Account Manager, ETC
    CV

    OBJECTIVE

    Achieve career-oriented position utilizing current program and systems engineering skills while seeking a challenging work environment that embraces both high energy and an opportunity to achieve program growth.

    WORK EXPERIENCE

    Lockheed Martin, Colorado Springs, Colorado
    03/2011 - Present

    Systems Engineer

    Work closely with user community and developers to create and deliver a quality-focused operational system while identifying system issues and risks in a fast paced development environment. Facilitate risk reduction test on SW releases, which involve performing all tasks associated with Global Scenario Releases. Maintains two-way communication with customers to understand their concerns and expectations for Mission Planning Sub-System (MPSS), then apply that knowledge in developing workaround documentation for issues not yet fixed. Subject Matter Expert support for all Cryptographic related functions. Participate in system-level review boards
    and specifically advocate courses of action pertaining to the MPSS Crypto application. Review, update and maintain all Crypto area processes and procedures. Comprehensively document any system discrepancies and develop a course of action with balance costs, schedule and technical solutions. Serve as an interface between cross operational organizations. Provide MPSS training for both US and International Partners (IPs). Travel to the Netherlands to prepare and train the Dutch JIVC SATCOM planners on the use of the Advanced EHF (AEHF) system. Work directly with Dutch IPs to develop Advanced EHF (AEHF) network topology and the architecture that AEHF can provide given the limitations of the MOU, the satellite and the terminals.

    MPE Help Desk Lead

    Manages the Protected SATCOM mission area-wide (multi-service) Mission Planning Element (MPE) Help Desk (MHD), fielding calls from users worldwide and directing them to SMEs for investigation and resolution. Duties and responsibilities include; frequent face-to-face interactions with operational customers located at SAFB, as well as companion SW maintenance team at PAFB. Managing help desk resources for optimal performance assuring users are provided efficient and timely support on a 7x24 basis. This includes managing the MHD Trouble Ticket Database and follow-up with assigned personnel to ensure timely resolution of problems. Perform staff scheduling to ensure help desk coverage during normal business hours and on-call support as required. Track open ticket activity and provide metrics and reports on open hot line items and conclude all actions in database. Verify closure status with
    customer. Maintain and distribute software workarounds to the users. Provide coordination between organizations to ensure successful fielding of MPSS software deliveries. Provide fielding decision guidance and technical expertise. Develop User Briefs for software releases and conduct weekly MHD UI/TA meetings to coordinate issues with the user community. Generate weekly, monthly, and semi-annual help desk statistics and provide analysis for VP level leadership and Operational & Program Review briefings.

    Control Account Manager (CAM)

    Responsible for preparing and evaluating Estimates to Completion (ETCs) for multiple contracts on a regular basis and discuss them with the Program Manager (PM) and other managers, as needed. When required, make changes to the ETC and submit to the PM for approval and for incorporation into the financial plan. Assist with financial analysis, weekly/monthly financial reviews, and other ad-
    hoc analysis as required. 2012 graduate of CAM101.

    Department of Defense, Colorado Springs, CO
    09/2007 - 03/2011

    COMSEC Manager

    Responsible for the protection and safeguarding/handling of classified information and COMSEC material and equipment. Enables around-the-clock support to 1,769 terminals and delivers secure and survivable global communication. Manages and sustains cryptographic keying material for protected communication to POTUS, SECDEF, JT Staff & nine COCOMs. Controls, plans, validate & submit changes to COMSEC requirements for the $41B Protected SATCOM C2 communication system. Ensures around-the-clock accountability and protection of 469 COMSEC items; develops and enforces operating instructions and trains users. Develop, prepare and deliver COMSEC training. Perform Over-the-Air Re-Keying/air transmission. Managed 200+ crypto keys; provide USN vessels w/secure UHF access--supply strategic links to USPACOM. Extensive knowledge of investigative processes, integrated system test, Functional Availability Reports (FARs), Security Classification Guides (SCGs), security systems, information technologies, and compliance regulations. Develop and update local operating instructions and training plans. Operate and maintain LMD/KP; generate and issue key material; perform all necessary backups, system updates, reconciliation, and inventories IAW with applicable COMSEC instructions. Conduct annual COMSEC manager and user training. Conduct semi-annual account inspection; maintain COMSEC account file plan IAW applicable COMSEC policies and instructions. Prepare Emergency Action Plans (EAP) and EAP training. Use
    and maintain common fill devices (SKL, SDS). Prepare and ship material IAW with COMSEC instructions; coordinate shipments with distant end COMSEC accounts/managers. Graduate of formal COMSEC training course, 81st Mississippi.

    Honeywell, Colorado Springs, Colorado

    Space Systems Technician

    Performs mission system diagnostics on IBM mainframes and Space Operations Centers (SOC) systems equipment; interfaces with SOC's and maintains time lines in Mission Planning database. Provide first level support for equipment supporting Milstar, Defense Support Program (DSP), Global Positioning System (GPS), and Midcourse Space Experiment (MXS). Provide operational mission
    hardware maintenance and restoral for the Satellite Mission Control Subsystem (SMCS), Milstar Terminal, and Space Ground Link System (SGLS). Perform organizational level support for all systems and subsystems. Maintain and perform periodic monthly inspections on all mission equipment. Perform inspections and determine corrective actions and ensure compliance with technical publications and directives. Perform Integrated Maintenance Data System (IMDS) database updates and complete all assigned additional duties.

    United States Air Force, Colorado Springs, Colorado

    Milstar Satellite Systems Operator (SMCS SSO)

    Operated 4 $1.5B Milstar satellites, planed & executed commands, analyzed & respond to telemetry. Provide 24-hour user interface for the $31B Milstar system to eight warfighting CINCs. Perform satellite communications terminal configuration management and network control. Conducted satellite and terminal over-the-air crypto rekey operations, ensures user access to satellite comm.
    Performed satellite timekeeping management and conducts critical command and control tasks. Planed and evaluated the configuration of satellite payload communications, cryptographic needs, and satellite resource monitoring. Provide operational test and checkout
    of all software upgrades to the $22M ground control system. Ensures crew procedures are compliant with higher headquarters and unit directives and guidance. Executed satellite on-orbit management, software uploads, and emergency satellite configuration plans.Evaluated mission performance and operational readiness of Milstar satellites and ground C2 system. Implement operator checklists essential for satellite status monitoring and implemented emergency procedures. Provide Satellite launch support for 1.2 billion dollar asset. Trained 20 person launch support team to include training, scheduling, integrating with multi-agency launch team. Coordinated activities in support of initial, early-orbit operational testing, C2 systems upgrades, and launches. Augmented ops crew force as satellite systems operator, performs real-time satellite command & control.

    EDUCATION

    Colorado Tech University Colorado Springs, Colorado

    Bachelor's of Science in Project Management, GPA: 3.74

    Honors: Magna Cum Laude

    Relevant Coursework, Licensures and Certifications: Project Planning; Business Fundamentals; Business in the Global Environment;

    Accounting; Human Resource Development; Management Essentials; Organizational Systems Improvement

    Colorado Tech University Colorado Springs, Colorado

    Masters of Science in Management - Project Management, GPA: 3.97

    SKILLS

    Cost accounting, Control Account Manager (CAM) functions with discrete earned value methodology as well as cost and schedule variance analysis; Knowledge of Lockheed Martin CAM/CAM analyst processes and procedures (PPMD);Work Authorization Documents (WADs); Clear Quest; BOE authoring; Proposal writing; MS Project and Risk analysis tools; MS Office including Word, Excel, Access and Power Point; space vehicle operations support; site launch preparations; project management, process definition, technology testing, and process improvement; experienced operations specialist with demonstrated expertise in communications, security, quality assurance, training programs; investigative processes, security systems, information technologies, and compliance regulations; strong work ethic, personal accountability, achievement, learning and continual improvement; ability to work effectively in diverse teams; familiarity with government contracting, program office and proposal process.

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