Obtain a position in the operations management environment or any creative position allowing me to demonstrate my skills through hard work, solid work experience, and the historic achievements I've accomplished. I would like to continue serving the Space industry and show my seasoned expertise in providing excellent customer satisfaction, employee guidance, and passion for training and challenges.
Entertainer – Ordinary Immortals and The resistance (bands) February 2013 – Present
Working on new progressive songs as keyboardist, singer, and backup guitarist. Actively recording new material and playing small venues; however, I would like to be creative with my past experience and utilize my expertise in any way.
Operations Chief Aerospace and Defense August 2006 – December 2012
Managed real-time monitoring and control of the Network Operations Control Center (NOCC). Mentored personnel charged to meet the Deep Space network customer requirements and monitored real-time performance and reliability of Deep Space network systems. Acted as Senior DSN O&M Contract management representative and Central point of contact for real-time operations issues including: spacecraft emergencies, management notifications, NOCC facilities evacuations, and NOCC safety issues. Generated Standard Operating Procedures (SOP), ISO work instructions, and other relevant documentation. Facilitated troubleshooting, problem isolation, resolution and restoration of voice and data flow issues. Generated NOCC reports, logs and metrics, including daily/weekly/monthly reports. Represented the NOCC during ITT and JPL meetings and reviews. Provided performance objectives, evaluations, improvement plans, on-the-job training, mentorship, and leadership to subordinates. Lead the Six Sigma process to improve network processes and procedures.
Tracking Support Specialist September 2002 - August 2006
Monitored DSN Ground systems performance in support of real-time activities. Provided the DSN with real-time assistance and guidance in fault isolation and restoration, resource scheduling conflicts, and data capture/delivery. Provided ground systems support for spacecraft anomalies that may have required additional DSN coverage. Provided customers with alternative DSN solutions during MSPA support. Evaluated & documented NOCC processes & procedures including: generating and updating SOP, ISO work instructions, and other relevant documentation used in the NOCC. Maintained familiarity with the entire data flow processes from various spacecraft to customer, including systems not directly related to the DSN ground stations, but which did interface with DSN subsystems, including AMMOS telemetry and Project Mission front end processors and communications equipment. Provided the Deep Space Communication Complexes with support products necessary to track and support scheduled pass activities, real-time assistance with trajectory predictions and algorithms for ground station tracking systems. Provide accountability for anomalous conditions reported in real-time, in the form of a variety of applicable reports such as DSR, DRMS, Remedy Tickets, AR’s, and Ops Chief Event Logs. Participated in network testing and training in NOCC JPL operations.
Network Specialist I May 2000 - September 2001
San Jose, CA
Monitored and maintained network operational status and connectivity in a Ground Operations Control Center using SUN/UNIX and NT systems. Oversaw day-to-day functions in an operations environment implementing quick and concise decision making skills during operational anomalies. Reported daily at operations staff meetings and attended GOCC related staff meetings to resolve operational issues. Primary network operability utilities included Spectrum, HP, Openview, Ciscoview, Trane, and various Unix based applications. Primary administrative duties included recognizing and verifying anomalies in our network cloud with customer support groups, i.e. Infonet and Qualcomm, creating Remedy trouble tickets, and conferencing/coordinating corrective actions with gateways at various sites worldwide. Corrected network problems and procedures, redlined and creating new operations guidelines. Continuously monitored routers to other ports and troubleshot errors. Coordinated with all operations sites resolve downtimes and possible impacts to network operability.
Spacecraft Electromechanical Test Tech July 1998 - May 2000
Lockheed Martin Missiles and Space
Directly supported the Television Infrared Observatory Satellite (TIROS) and Defense Meteorological Satellite Program (DMSP) spacecraft, working in close contact with liaisons from the National Aeronautics and Space Administration and the United States Air Force. Performed flight hardware integration and testing of spacecraft system components using detailed procedures. Verified and performed in-process and acceptance verification of flight hardware. Initiated and controlled test operations for on-board COMSEC decryption/authentication unit and associated subsystems from ground station terminal using command encryption module and Abbreviated Test Language for Avionics Systems command and control software. Successfully launched a DMSP satellite aboard the Titan II missile.
Communications-Computer Systems Operator March 1995 - July 1998
United States Air Force
Offutt Air Force Base, NE
Provided continuous support for a multi-purpose satellite operations center Ground system and managed a network of nine Data General computers, associated peripheral equipment, and a communications system used to command, control, and recover data from orbiting DMSP weather satellites. Provided COMSEC support and maintained operational mainframe systems with immediate and responsive software troubleshooting/restoring to ensure continuous real-time operations.
DOD Top Secret
COMSEC Encryption Devices
Computer Mainframe Management
Software/Hardware Test Set-up
Cable harness installation
Data General mainframes
Networks (LAN, WAN, MAN)
Computer management, software and database applications (MS Word, Excel, PowerPoint, MS Exchange/ Outlook, FrontPage, Oracle, ATLAS), Sun UNIX, NT and UNIX operating systems utilities, diagnostic testing
Available upon request.
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