Management professional experienced working in a fast-paced environment demanding good decision making skills, strong organizational, technical, and interpersonal skills. Has excellent verbal and written communication skill with the ability to provide feedback in a professional manner while maintaining a high level of confidentiality.
Nov 2012 – Feb 2016: SES
Customer Account Manager
Account Management of Commercial Satellites, India and The Middle East
· Conducting and taking part in regular review meetings with regional sales teams.
· Maintaining good work relationships with stakeholders in sales process and coordinate on deliveries.
· Conducting regular reports, updates and analysis of the sales pipeline, contracts and CRM data to the regional heads.
· Dealing with any pre- and after-sales customer requirements.
· Organizing, attending and assisting in customer workshops, meetings and events.
· Timely follow-up contract expirations to avoid services without contracts.
· Pro-actively identify & propose SAP CRM system improvements.
Jul 2010 – Nov 2012: StarHub Ltd
Senior Customer Service Executive
· Service administration and follow-up on customer issues, attending to customer requirements, complaints and feedback in the most efficient and service oriented manner.
· Management of marketing promotions that requires attention to detail and the ability to explain promotions and service packages to customers.
· Assisted in the training and mentoring of new employees to the customer service department.
Jan 2007 – Feb 2009: HSBC Bank Asia-Pacific
Business Development Officer (Jan 2008 - Feb 2009)
· Part of the HSBC business development team (Credit Cards and Loans), key focus was to increase new banking customers and drive loyalty from existing customer base.
· Continuously meeting milestones by delivering more value and to position brand presence in the mind of every customer.
· Performed needs based analysis with existing and potential customers of the bank to strengthen and develop their banking relationship.
Senior Customer Sales Outbound Associate (Aug 2007 - Dec 2007)
Card Services Inbound Associate (Apr 2007 - Jul 2007)
· Achieved monthly sales goals in the offering and opening of multiple bank line products to existing and potential bank customers.
· Equipped with a proficient working knowledge on banking systems, regulations and products to service customers of both credit cards and all other banking relationships.
Customer Sales Support Associate (Jan 2007 - Mar 2007)
· Conduct outbound calls to existing clients to promote customer loyalty conduct outbound calls to existing clients to promote customer loyalty and conduct anti-attrition services.
· Acquire new cards customers using an internal list while utilising acceptable and effective strategies to achieve the desired results; and assist other call center units when needed.
Apr 2007 University of the Philippines, Diliman
Bachelor of Science in Business Administration
Sep 2011 Outstanding Customer Service (ICMI and Omnitouch)
Nov 2010 Lean Six Sigma Green Belt Certification
English, Tagalog and Japanese
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