2009 – 2011 Bachelor of Science in Technical Management, Summa Cum Laude, DeVry University
2004 - 2007 Associate’s Degree, General Studies, University of Maryland
2002 – 2003 Certificate of Study, United States Army Satellite Communications School
● Fortinet Network Security Engineer 4 - October 2015
● Cisco Certified Network Professional (CCNP) Routing and Switching – November 2014
● Cisco Certified Network Associate Routing and Switching – September 2013
● ITIL Foundations Certification – October 2011
● Fortigate firewalls and Fortinet network security appliances
● Cisco routers and Catalyst switches
● Microsoft Server 2003-2008
● Proficient with Microsoft Windows and Office (Word, Excel, Visio, Sharepoint, Outlook).
● Network monitoring and analysis through tools such as Cacti, Nagios, and Smarts
● Satellite ground stations using Ku and X-band frequencies
May-15 - Present Technical Support Engineer, Fortinet Neu-Isenburg, Germany
Supported customers via telephone, remote sessions, and trouble tickets for problems and configuration issues relating to UTM firewalls, Fortimanager and other network security appliances. Gathered and analyzed customer data including configuration files, packet captures, diagnostic output, and log files in order to solve performance and functionality problems. Recreated relevant customer environments in a lab to make change recommendations and test effectiveness of resolutions. Worked tickets escalated by partners and level until complete. Wrote bug reports and worked with developers to investigate functionality problems.
Jan-09 – May-15 Network Management Center Operator
Hughes Network Systems, Griesheim, Germany
Responsible for monitoring, fault detection, and analysis on enterprise networks (primarily OSPF, VPN, and VSAT) as well as NOC equipment (load balancers, firewalls, routers, switches, etc).
Brian Ward Page 2
Performed tier 2 and 3 fault analysis and worked with third party suppliers to resolve network issues and maintain high levels of network availability.
Maintained server rooms; including installing/removing cabling, racks and equipment, maintaining satellite ground stations and related equipment. Responsible for detection and escalation of interference affecting satellite resources.
Maintained and created documentation of networks, resources, and procedures (using Visio, Sharepoint, and Excel) to assist in training and troubleshooting.
Worked with third party suppliers and service providers to maintain SLAs and keep all parties informed during complex outages.
Nov-05 - Dec-08 Satellite Communications Team Chief US Army, various locations
Supervised the complete configuration and operation of transportable ground terminals in various training and mission critical environments. This included set-up and operation, transparent replacement of existing nodes, troubleshooting and repair, regular maintenance, and accountability of over $500,000 worth of communications equipment.
Elements of my role were:-
● Preparing and conducting regular training for peers and subordinates
● Fielding and integrating new equipment into communications networks.
● Configuring and supervising the configuration of the equipment including high rate FDMA and TDMA modems, mulitplexers, media converters, high power amplifiers, up-converters, down-converters, and various related assemblies.
● Isolating faults and repairing or replacing components or assemblies to restore communications with minimal downtime.
● Network monitoring, maintenance of records, and preparation of reports to provide proactive management and establish performance trends
At this position I successfully deployed a ground terminal to Southwest Asia, providing over 99% link reliability during integration into two separate communications networks providing services to hundreds of users. After maintaining these links and terminal I redeployed it to Germany fully mission capable and with 100% accountability of parts and equipment.
Jul-02 – Oct-05 Satellite Communications Technician US Army, various locations
Installed, operated, and maintained tactical multichannel satellite communications ground terminals, systems, networks and associated equipment. Operates and performs preventive maintenance checks and services on assigned communications equipment, vehicles, and power generators.
I am a native English speaker and have passed the B1 German language proficiency test. I have a valid work visa for Germany.
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