Senior Principle Sales Engineer
Performance driven Sales, presales and Technical engineer with a winning attitude towards acquiring and developing major accounts and relationships in satellite communication along with outstanding leadership skills and a long term focus on maximizing efficiency and productivity.
Summary of Qualifications
More than 10 years of professional experience in SATCOM sales engineering and operations, including voice and data over multiple transport media, telecom and satellite communications, networks and security solutions.
Strong background in designing, configuring and troubleshooting satellite infrastructure and wireless technology including IP Traffic.
Satellite space & Ground segments.
Link budget analysis, Multi-Destination Analysis (MDA) RF planning & optimization & Capacity Management and Planning.
RF System design & implementation.
Simplifying complex theories in customer support Interference analysis.
Installation & commissioning of earth stations / VSAT hub Project management.
iDirect, Hughes, Comtech EF Data, Newtec (Dialog), Gilat, NDSATCOM C-Band, KU-Band and KA-Band
iDirect iNPT 3.1, iDirect iNPT 3.2, iDirect IOM 3.1, iDirect IOM 3.2 , Comtech cNPT, CLBT, LST5, Strip7, ALBT, EUTELSAT LBA tool.
iDirect Training (IOM 3.1, IOM 3.2, iNPT 3.1 , iNPT 3.2) Dubai (Feb. 2013)
Newtec Dialog platform training (Istanbul – TURKEY) (Dec. 2015)
Certified Newtec sales Specialist (Certification# NCPA2015/039) Valid through: 5th Jan. 2018
Cisco Switching & Routing, Putty, FTP, Linux and Unix, MS Visio, MS Office, WebEx, ERP, Oracle system, Sales Force, Monitoring and control systems
OSI model layers and protocols troubleshooting
Troubleshoot and optimize TCP/IP networks and analyze network traffic.
Possesses deep understanding of RF theory, IP technologies and video technologies.
Systematic and methodical approach to diagnostics and solving problems with outstanding record in disaster recovery.
Strong ethics and demonstrated commitment to providing stellar customer service backed by the deep knowledge of SATCOM industry.
Self motivated, known for going the extra mile to get the job done.
Customer orientation and ability to adapt/respond to different types of characters.
Freelancer / independent consultant, MOI , Riyhad , KSA Jul 2016 – Aug 2016
Review the Link budget Analysis
Installation for 3.8m KU- band Antenna
Installation for Transmission redundancy Kit 1:1
Installation for complete receive Chain Kit
Perform Required testing with Arabsat satellite operator
Commission iDirect Hub 5IF in cooperation with iDirect Engineer
Commission 32 AVL auto Track Antennas for the remote site
Create proper Options Files for the remote sites
Configure Cisco Applications related to Voice IP traffic.
Senior System Sales / Presales Engineer, SVS Telekom, Istanbul, Turkey Aug 2015 – Feb 2016
Provide sales, pre-sales and Post sales engineering support for satellite systems, Space segment reporting to Company’s senior Executives board members
Create Sales via direct market penetration as well as via network of resellers
Respond to RFP's , RFQs
Support new and existing customers for proposing technical solutions
Prepare a performance review and Budget estimation for the Executive management
Be point of contact with the network engineering, operation department and the end customer.
Design KA, DBS, KU and C-band Uplink & VSAT networks.
Designing customer networks ( Uplink, Broadcast, Flyaway, VSAT and DSNG)
Preparing different SatCom solutions as IP backhauling, voice backhauling, mobile backhauling, VSAT Networks, Uplinks, broadcast systems, Media networks & military secured systems
Field Service Engineer (6Months Fixed Contract), DirecTV , WA,USA Jan 2015 – Jun 2015
Install DirecTV Home broadcasting system
Train the new tech. Hired for Installing the TV System
Provide technical solution for DIRECTV Major customers
Maintain the safety policy and Company regulations (OHSA Certified)
Build and maintain longstanding customer relationships paired with effective presentation skills
Senior Principle Sales Engineer (CSE), Intelsat, Dubai, UAE 2011-2014
Provide Sales Engineering, pre-sales and Post sales engineering support for satellite systems, Space segment; more than 100 accounts in Europe, Middle East and Africa (EMEA). Sales in all solutions, Satellite capacity, VSAT based domestic/corporate solutions and/or managing services, with Reporting to CSE Directors, Regional Vice president and Senior Global Vice President.
Designed and managed Internet services via TDMA/SCPC, SCPC/SCPC, DVB-S/S2/S2X platforms.
Offering solutions to telecom and mobile companies on cellular backhaul for easy deployment with IPL solution to connect domestic networks to international carriers for voice termination in PoP’s.
Customer support from beginning to end irrespective of magnitude of service (1MHz to multi transponder requirements) including post-sales support.
Provide technical presentations to customers and road shows in ME Region. Keep sales’ technologies updated on new products and services.
RFP & RFI responses to the sales team for large complex projects. Customer facing
Dealing with the Intelsat teleports for the managed services including internet traffic & voice traffic Develop and maintain trusting and collaborative customer technical relationships, both internally and Externally, so that customer experiences Intelsat’s Technical and Operational Excellence.
Principle capacity Management Engineer for all Intelsat DEMOs across EME and Africa by performing capacity planning over multiple transponder and reserve the capacity after performing the required link budget analysis required along with issuing Intelsat SSOG for satellite layer access.
Work with all levels of customer organization to help the sales team identify the customer needs and drivers both technically and financially.
Save Capex and Opex, increase rollout effectiveness and drive new products and opportunities
Perform communications system design (satellite and terrestrial) and feasibility analysis to develop solutions that meet both the customer needs and the Intelsat strategies.
Support sales team through customer needs assessments, proposal development, and customer communications.
Support satellite grooming initiatives by providing technical analysis and coordination between customers and the capacity management, sales, and operations to help achieve desired capacity optimizations at minimum costs to Intelsat and maximum benefit/minimum disruption to the customers.
Support satellite transitions and role consolidation activities by providing technical analysis and coordination between customers and the capacity management team and sales to achieve smooth and effective transitions.
Innovatively improved the sales cycle by reducing the time taken in providing solutions. Exceeded sales targets by 23% after 1st year, 27% for the 2nd year, 20% for the 3rd Year and 22% for the 4th Year.
build and maintain longstanding customer relationships paired with effective presentation skills
Troubleshoot customer satellite link problems, analyzing the root cause, propose the solution and follow up to ensure resolution.
Operate different tools, technologies, and processes to monitor, manage and ensure continuous operation of service.
Keep records of customer interactions, process customer accounts and file documents.
Maintain close relations with INTELSAT global customers.
Senior System Engineer / Senior RF Engineer NDSATCOM – LSE Space /Astrium UK, DUBAI, UAE 2005-2011
Technical resource for Sales department by preparing case studies for different satellite network solutions
Design uplink Earth stations, DSNG, defense, VSAT Networks (TDMA/SCPC) and applications. Proof of concept design and provide documentation and step-by-step procedures.
Provide customer on specific solutions with a competitive advantage. Ensure successful deployment of customer networks.
providing customer- and application-specific solutions giving a competitive advantage
presentations and support in technical negotiations
Ensure successful deployment of customer networks
Dedicated System Engineering for Defense Satcom Network Distributed over (Afghanistan, Pakistan, Bahrain, Iraq, and UAE) for UAE Armed forces – NATO missions (US army Camps)
Configuration for NDSATCOM Equipment.
Configuration for Defense security system over satellite.
Test and evaluation; updating Senior Management with technical reports
Resolution of interoperability and pre _configuration issues before Operation starts with installation.
Be point of contact with the network engineering, operation department and the end customer.
Prepare customer frequency plan
Maintain network design documentation
Design, proof of concept, and document non-standard configurations and new solutions on the basis of Uplink, Broadcast, Flyaway, SkyWAN and DSNG
Design Ka, DBS, Ku and C-band Uplink & VSAT networks.
Presentations and support in technical negotiations. Prepare customer frequency plan and link budgets. Participation in kickoff-meetings.
Produce reports and system operation statistics.
Provide sales solution for C, KU, KA band fixed VSAT antennas and stabilized VSAT (Seatel, Intellian), TVRO antennas. LAN & WAN connection between Vessels and offshore.
Preparing the complete Ka-Band antenna training in the frame of the AL YAHSAT project.
Arranging/Conducting YAHSAT training sessions in Arabic and English (on behalf of Astrium UK) for Paradigm engineers & UAE Armed Forces technicians for YAHSAT Military system.
Develop and Execute system verifications procedure.
Ranked 1st trainer at YAHSAT Satellite organization for the training sessions as per the Customer’s feedback
Design, Install, Commission and Line up for the Fully type Approved Maritime Solution for YAHSAT (Intellian Antennas)
Builds the first antenna all over the world fully IP controlled KA-Band including all the RF Chain ,
Base Band, Shelter equipment
Develop and Execute system verifications procedure.
Satellite Communication Engineer with Sales, Pre-sales and technical experience in Satcom / Telecommunication systems.
Superior experience in installing, configuring & commissioning Satcom earth stations C, Ku-band, Extended Ku-band, Ka Band and L-Band along with base band equipment and infrastructure
Superior experience and talent in sales and presales and business development activities related to Fixed and Maritime Satellite communication field
Handle the SLA , Customer’s RMA and Warranty , Post sales activities with the end customer
Superior experience in installing & configuring VSAT RFTs, SSPA, BUCs, ODUs, HPAs & Transducers (Codan, Miteq (KA-Band),Up Converters, Down Converters, & NDSatCom HPA’s).
Expert in iDirect operational HUB station and remotes configuration
Expert in Newtec MDM6000, EL-470, EL-478, Dialog platform Operation and network design
Expert in Carrier in Carrier calculation based on Comtech CDM- 625 , CDM-750 , CDM760
Expert in Designing advanced VSAT network for Comtech Platforms for CDM-570, CDM-570 AL, CDM-600
Expert in designing the Newtec dialog network
Expert in Hughes HX network Design (HUB & Terminals)
Familiar with Inmarsat system
Expert in optimizing Link analysis for Gilat terminals
Superior experience in installing & configuring VSAT Satellite modems “THALES – M21e Anti Jamming Modem (Astrium /YAHSAT System), iDirect II+, iDirect 3000, iDirect 5000, iDirect 7000.iDirect X3, X5, X7
, Hughes DW-4000, DW-4020, DW-7000, HX-100, HX150
Superior experience in installing, configuring & commissioning NDSatCom SKYWAN IDU2000, IDU2500, IDU5000 systems.
Superior experience in installing varies types of antennas (Prodelin & Channel Master 1.2m, 1.8m, 2.4m
3.8m(C-Band) & Andrew 3.7m & Vertex 4.8m, 9.3M GDSatCom "KA-Band"), generally I am a quick learner of any other antennas.
Superior experience about Internet, VoIP , Voice Over Frame Relay (VoFR) and Cellular Backhauling via Satellite earth station
Superior knowledge about building/integration/operation of SNG Vehicles & Flyaway Dealing with different types of spectrum analyzer and signal measurement tools
Performed & shared in the installation & commissioning of a lot of major VSAT projects in Middle East Region, Africa & Asia.
Misr University for Science & Technology – (2000-2005)
B.Sc in Electronics & Communications Engineering
Arabic, English, French
References are available upon request
UAE Valid Driving License
Travel up to 85%
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