An adaptable and highly professional Spacecraft Controller and Communications Systems Engineer with twelve years experience across a wide range of telecommunication and IT systems. Versatile, has lead teams of 10 personnel under arduous conditions but also self motivated to complete tasks alone, which have directly facilitated operations.
• Spacecraft Controller
• CCNA Routing and Switching
• Adaptable and able to learn new systems quickly.
• Proven customer care skills, dealing effectively with complaints and queries.
Eumetsat/Serco Spacecraft Controller 2016 – Present
• Operating on a 24/7 shift basis all or part of the mission control system, which includes parts of the ground segment as well as the space segment.
• Assisting in configuring and testing the operational system to support the operations.
• Taking corrective action as necessary in case of ground or space segment anomaly, applying the contingency/emergency procedures approved for the mission to ensure spacecraft safety and the continuity of service provision to users.
• Participating in other operations-related activities (small system development, procedures development or maintenance etc.) upon request of the Team Leader.
British Army Team Leader, Germany 2012 - 2016 Team Leader responsible for conducting technical support functions to a unit with 20 tactical communications platforms, and the professional development and mentoring of 120 personnel.
• Oversaw and co-ordinated bi-annual 1st line inspections of 20 tactical communications platforms, in value of circa £6.5m, giving senior management reassurance of operational readiness.
• Conducted Unit training to 120 soldiers on correct fault reporting procedures. Resulting in more timely processing of faulty equipment leading to greater operational effectiveness.
• Managed a department of 12 staff on a day to day basis ensuring all technical support functions were carried out effectively against demanding time and resource constraints.
Promina Network Engineer/Forward Repair Team Member, Afghanistan - 2010 - 2012 Part of a team responsible for maintenance, monitoring and fault finding across the Promina Network in Helmand Province, Afghanistan. Also part of forward repair team that would be deployed to remote locations to work on a variety of equipment.
• Responded to fault reports from a number of users from many services on the Promina Network. Rectified faults that directly facilitated operations.
• Liaised with other agencies in the UK to resolve satellite communications fault that affected 300+ soldiers being able to make welfare calls back to UK.
• Installed command and control systems including Microsoft servers and communication links in remote locations.
Team Member, Germany - 2006 - 2010 Part of a ten strong team providing technical support functions to a unit with 24 tactical communications platforms and 150 users.
• Designed and produced a loop back testing device for military telephony cable. Reduced the need to re-run cables and so increased operational effectiveness.
• System administrator for unit’s I.T infrasctructure.
Certificate of Higher Education Bournemouth University 2013
Certificate of Higher Education in Communications Systems Engineering Higher Dumbarton Academy 1997
English, History, Modern Studies Standard Grades Dumbarton Academy 1995
English, French, Maths, Chemistry, Physics, Computing
Training and Continuous Professional Development
Certified METEOSAT 7 Spacecraft Controller.
Systems Engineering Technician Class III Paradigm VSAT Promina SYNERGY CCNA Routing and Switching Communications Systems Engineering Class I
Full, clean driving licence Excellent health, non smoker Currently enrolled on German language course at B1 level.
Enjoy trekking and wild camping. Also hold Competent Crew qualification from The Royal Yachting Association and have been on several sailing expeditions around the Baltic Sea.
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