Senior Project Manager | Corporate – Business – Market development
Project Management § Policy § Operations Development § Stakeholder Management § Aerospace
Big 4-experienced, analytical senior manager dedicated to providing first-rate project management service for global clients in sectors, such as technology, industrial, banking/financial services, and legal; elicit and analyse stakeholders’ pain points, creating customised corporate strategy and operations solutions to improve efficiencies and support growth. Forward-thinking change agent known for spearheading business transformation projects within complex, multinational landscapes and tight deadlines, delivering to targets within time, budget and scope.
Growth-focussed business developer who cultivates profitable alliances with clients to drive cross-selling and referral opportunities. Team-oriented manager with extensive leadership skills, building, training and mentoring internal staff and client-side stakeholders to meet project deliverables. Cultured professional who has travelled throughout or worked in 30+ countries; speak fluent French, English, and professional Dutch.
Standard Operating Procedures § Project Management § Performance Improvement § Operations Development
Stakeholder Management § Cross-functional Communication § Change Management § Business Development
Risk Management § Relationship Building § Market Analysis § Service Expansion § Team Building & Mentoring
Project Management § Agile § Process Improvement § Operational Efficiency
Structured, established and ramped up Program Management Office for a €26M technology implementation effort. Created and managed processes across 5 verticals to improve operational and reporting efficiency in an Agile framework. Created improvement methodologies and presented findings at CIO level. Developed agendas, reporting material and minutes at C-suite levels
Raised service levels significantly by structuring entire program to enable industrialization of implementation; enabled tight coordination amongst international stakeholders across 6 countries in Europe and Asia
Business Development § Solution Development § Change Adoption
Examined the competitive landscape to identify and capitalise on market gaps. Elicited business requirements from clients across banking/financial services, industrial and telecom sectors to create customised corporate strategy and operations solutions for projects valued at up to US$50M. Ensured the adoption of change and trained client stakeholders on new solutions.
Played critical role in negotiations for a US$1.4M corporate strategy engagement with a major industrial company by structuring the project, creating the entire project package and writing the contract.
Financial Modelling § Stakeholder Engagement § Reputation Management
Directed a team of consultants in developing calculations to derive account profitability insights for a custody banking client with trillions of dollars in accounts. Overcame resistance from client’s team to obtain support and approval for proposed calculations via open communication, relationship building and knowledge sharing with the client’s vice president.
Created cutting-edge methodologies for the profitability model, overcoming internal political challenges.
Enhanced Deloitte’s brand image to the client and built a strong alliance with internal stakeholders, resulting in up to US$3M in subsequent consulting work.
EY Advisory — Strategy, CUSTOMER & Operations Brussels, Belgium
Senior Manager § 2016 - present
Delivered corporate operations solutions for leading insurance client; oversaw €26M+, 130+consultants, backbone software implementation program based on Agile methodologies (scrum). Structured entire program operations and communication flows to reach industrialization of processes across 5 workstreams.
Re-designed PMO function to reach industrialization standards after program mobilization phase, implemented best practices across teams from 6 countries.
Developed solutions and metrics to enable standardized processes across 11 agile teams to achieve optimal software development velocity and efficiency or resources.
Developed presentations, communications, and minutes and followed up on actions at Operational steering and Board levels.
Deloitte Consulting LLP—Strategy & Operations Practice Boston, Massachusetts, USA
Senior Consultant/Associate Manager § 2013 to 2015
Challenged to deliver corporate strategy and operations solutions for diverse clients; oversaw up to 2 workstreams during each engagement. Consulted with clients’ executive stakeholders to identify requirements. Scoped projects and structured client-specific solutions; drove solutions implementation, change management and training. Directed teams of 2 senior consultants.
Enabled a financial institution client to successfully support its most recent US$1B acquisition by establishing and leading an integration management office (IMO); facilitated seamless go-live on day 1 across 9 integration functions.
Established a programme management office (PMO) for a nationwide US bank after strategic assessment to support the development and implementation of a new anti-money laundering (KYC/AML) operating model.
Played a key role in capturing circa US$300K in revenue 1 month after designing and rolling out a new workshop product for Deloitte’s finance service line. Earned an Applause Award for outstanding performance.
Allowed a global custody bank with accounts worth hundreds of billions to expeditiously perform advanced return-on-capital analytics based on implementation of new Basel III capital rules by directing the creation of new methodologies.
Reduced a law firm’s finance department headcount by 20% whilst boosting efficiency through simplification of workflows and processes, establishment of an engagement manager role to centralise project leadership
Enhanced service levels and enabled consultants to better recognise opportunities during project planning phases via championing “Strategy Day”; exposed 100+ consultants and managers to cutting-edge seminars and lectures by nationally acclaimed thought leaders. Earned Award for outstanding performance.
Rockwood Service Corporation Greenwich, Connecticut, USA
Business/Corporate Development Intern § Summer 2012
Hired by CEO to target, perform commercial due diligence and report on the strategic fit of acquisition opportunities. Increased leads and cross-selling opportunities by defining clear account planning procedures. Scrutinised the competitive landscape to discover market gaps and exploit strategic opportunities.
Developed a medium-term strategy following Rockwood’s acquisition of RAT Incorporated, and then helped drive US market expansion of RAT.
Produced a 50% increase in lead generation and opened up cross-selling opportunities by structuring account planning processes from scratch at RAT Incorporated and leveraging sister companies’ client bases.
Belgian Air Force Various Air Force Bases, Belgium
Senior manager (Commander, F-16 Fighter School, Mission Support Department) § 2009 to 2011
Appointed to develop and lead IFR training for 70+ pilots, ensuring compliance to related procedures and standards. Instructed and evaluated cadets. Obtained, secured and distributed mission support materials. Managed up to 5 direct reports.
Elevated training operations efficiency by 15% via designing operational procedures to jointly operate with a private sector ammunition company whilst the squadron were on weapons training deployment in Portugal.
Flight Instructor (Weapons and Tactics Officer, F-16 Fighter School) § 2008 to 2011
Designated to train and mentor 35 flight cadets to ensure combat readiness; delivered coaching on leadership and communication skills. Briefed personnel on tactical changes. Co-designed training programs, including a syllabus of 80 simulated flight missions.
Achieved flawless operations and weapons deliveries during engagements in Afghanistan and Libya via superior coaching and hands-on training of cadets having subsequently been deployed to combat.
Fighter Pilot (Mission Manager, 1st Squadron) § 2002 to 2008
Assigned to front-line F-16 squadron; received training and earned promotion to Mission Commander (Mission Manager).
Amplified the fighter squadron’s training flight efficiency by up to 20% through organising training mission blocks into groups according to objectives and technical requirements; shared streamlined plans with other squadrons.
MBA: Tuck School of Business at Dartmouth College, Hanover, New Hampshire, USA
Strategy, Innovation, Operations | BAEF MBA Fellow (full tuition)
Project Management Certificate (Marketing and Logistics): Management Competence Centre, Belgium
BA in Political Sciences, Distinction: Saint Louis University, Brussels, Belgium
Superior Pilot Certificate, F-16 Combat Qualification and ATPL: Belgian Air Force, Kleine Brogel, Belgium
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