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    Personal information
    Contact information
    Candidate Profile
     Date Submitted:12-11-2018
     Last Modified:12-11-2018 (06:35)
    Job information
     Current job:Associate Customer Solutions Engineer
     Employment Term:Permanent
     Job location:Anywhere
     Date available:within 2 months
     Industry:Civil Agencies/International Organizations, Satellite Manufacturers and Subcontractors, Satellite Operators, Launch Systems, Consulting/Engineering Services, Space Tourism
     KeywordsOperations, Sales Engineering, European Space Agency, Intelsat

    Nationality: British
    Date of Birth: 24th June 1989
    Place of Birth: Kota Kinabalu, Malaysia


    Recently returned from a 15-month journey from Alaska to Argentina. Previously employed by Intelsat as part of the Customer Solutions Engineering team as technical consultancy in support of pre- & post-sales to existing & prospecting customers. Aspiring to a successful career in the Aerospace and Aeronautics industry. Well-rounded with a strong academic background and a broad range of cultural and outdoor interests. Lived, educated and worked in several countries around the world. Proven to be resourceful, extroverted and adaptable. Enjoys trekking, travel and photography.


    Sept 2011 – Sept 2012     
    University of Bristol, United Kingdom, M. Sc. Integrated Aerospace Systems Design

    Degree Classification: Merit
    Thesis: Polymer-based honeycomb structures for spacecraft applications
    Group Design Project: Design a low-Earth orbit satellite for observing interstellar events EADS Astrium-sponsored Primary specialism in Communications and Data Handling Secondary specialism in Mission Analysis

    Sept 2007 – July 2011     
    University of Bristol, United Kingdom, M. Eng. Electrical and Electronics

    Degree Classification: Upper Second-Class Honours (2:1)
    Thesis: Improving the efficiency of solar cells by modeling the propagation of electromagnetic waves across nanostructured surfaces

    Group Design Project: Design an autonomous mobile ‘buggy’ unit used to move across an arena populated with a number of ‘targets’ at various locations. Awarded 2nd place in first round of Texas Instruments Analog Design Contest


    Nov 2015 – July 2017             
    Associate Customer Solutions Engineer – Intelsat

    Description: Applying system level Communication & Satellite Engineering expertise in support of pre- and post-sales to existing & prospecting customers. Provide technical consultancy to Sales team & customer discussions. Help identify customer requirements before designing & proposing technical solutions adapted to meet these needs whilst mitigating potential customer perceived risks. Manage technical relationship for a range of customer accounts across service life cycle including technical changes & periods of operational difficulties.

    Skills: Link Budget Analysis. Coordination of teams across different time zones. Objective prioritization during periods of peak workload. Experience with in-house software & tools

    Additional: Completion of University of Surrey Satellite Communications Course

    Aug 2013 – Oct 2015              
    Spacecraft Controller – European Space Operations Centre, European Space Agency

    Description: Provide operations support during the routine operations phase of the on-going Cluster II, Rosetta & Mars Express missions at the European Space Agency.

    Responsibilities: Monitoring vital data of satellites, keeping a log of all observations, reacting to any observed anomalies by performing procedures and reporting such anomalies to the Spacecraft Operations Engineer and the Flight Control Team.

    Skills: Teamwork. Adaptable. Self-disciplined. Able to work in a calm manner under conditions of stress. Experience in computer systems, Linux operating systems and database use.

    Additional: Working with a small team to power down and power up the Cluster II satellites during eclipse season. Supporting the integration of an operations automation system.

    June 2011 – Aug 2011    
    Research Associate – Natural Hazards Department, University of Bristol

    Description: Analyzed, calibrated and operated a custom-made ultraviolet camera developed to help better predict the behaviour of volcanoes.

    Responsibilities: Reported directly to a supervisor. Performed a comprehensive risk analysis for a proposed experiment. Conceptualized, prepared and performed the initial and advanced testing of the camera in a controlled outdoor experiment. Published the first version user manual of this camera for field use.

    Skills: Teamwork. Experience in visual imaging software MaxIM DL5, Envi and IDL. Working unsupervised. Working in laboratory conditions. Soldering and wiring. Communicating to others effectively. Software troubleshooting.

    July 2009 – Sept 2009     
    Engineering Intern – Electromagnetics Department, BAE Systems

    Description: Analyzed and tested high-frequency radar cross-section prediction code.

    Responsibilities: Reported directly to a line manager. Attended weekly department meetings. Processed and conveyed results to a senior scientist. Attended annual half-year meeting. Adhering to a full-time working schedule with punctuality.

    Skills: Teamwork. Applying learnt electromagnetic principles to real problems. Program using high-precision electromagnetic wave modeling software and UNIX. Communicating to others effectively. Working unsupervised.


    Associate of the Royal Aeronautical Society
    Member of the British Interplanetary Society
    Member of Institute of Engineering and Technology
    Member of the Royal Astronomical Society
    Recipient of the Bristol Plus Award
    Member of Bristol University Expedition Society


    Languages: English (Fluent), Malay (Conversational), French (Intermediate), Spanish (Intermediate) & German (Beginner)

    Computer: Microsoft Office, MATLAB, Satellite Tool Kit 9 (Certified), Simulink, VHDL, C++, Linux & UNIX

    First Aid: Certified 

    Driving: Clean drivers licenses’ (Malaysia & United Kingdom)


    Aerospace & Aeronautics                                           
    “Curiosity, The Next Mars Rover” talk by Mars Science Laboratory Flight System Manager at NASA’s Jet Propulsion Laboratory, Matthew Wallace, at the Royal Aeronautical Society – Attendee

    Attendee lecture by NASA astronaut Julie Payette’s of her missions to the International Space Station at the British Interplanetary Society – Attendee

    “SpaceX and the Future of Space Exploration” lecture by SpaceX CEO and Chief Technical Officer, Elon Musk, at the Royal Aeronautical Society – Attendee

    “Astronaut Training and Human Space Flight – The Next Steps” lecture by British ESA Astronaut Major Tim Peake at the Royal Aeronautical Society – Attendee

    “The Current UK Space Programme” talk by UK Space Agency Director of Technology, Science and Exploration, Dave Parker, at the Bristol Aero Collection – Attendee

    Lived in Malaysia, Laos, England & Germany. Traveled extensively to over 60 countries across 6 continents

    Landscape & Wildlife. Recent freelance work in El Salvador & Bolivian Amazon. Photos featured in National Geographic


    Name: Paul Harris
    Occupation: Director of Customer Solutions Engineering
    Employer: Intelsat
    Email: paul.harris(at)

    Name: Piergiorgio Pirroni
    Occupation: Cluster II Mission Team Leader
    Employer: Vitrociset
    Email: piergiorgio.pirroni(at)


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