SATELLITE OPERATIONS ENGINEER
Total Experience: 11+ Years
Industry Exposure: Telecommunication & IT
Satellite Earth Station Equipment Knowledge: Antenna System, Satellite Modem and Transmission Equipment, Satellite Terminology (SCPC, TDMA, CnC, Ku, Ka, L & C- band)
Satellite Operations Engineer with demonstrated ability to manage multiple priorities and projects simultaneously, work in a fast-paced environment and accomplish results while meeting deadlines. Experience in working in a multi-cultural global environment. Ability to handle complex assignments and possess the confidence to work as part of a team or independently.
Global Satellite Network Operations Support • Troubleshooting and Maintenance • Circuits and Core Network Infrastructure Monitor • Satellite / Network Management • Onboard Satellite Equipment Health Check • System Administration/Implementation • Cross- Polarization Isolation Test • Networking- Routing
M.Sc in Electronics & Communication, Madurai Kamaraj University Study Centre, Hyderabad, (2018)
Bachelor of Computer Applications, Madurai Kamaraj University Study Centre, Hyderabad, India (2008)
Singapore Telecommunication, Singapore
Associate Engineer (Satellite Operations) October 2011 to Present
Bukit Timah Satellite Earth Station
Key Responsibilities and Highlights: Providing Global Satellite Network Operations Support, monitoring all circuits and core network infrastructure for preventive actions. Performing Cross- Polarization of Satellite antenna with different satellite operator and customer on conference. Monitoring and providing real time carrier plots to customers, captured from the spectrum analyser. Configuring, troubleshooting and maintenance of Comtech Satellite modem, iDirect Hub, iDirect Modem, Seatel / Intellian /Sailor / Gx Antennas, Antenna control units etc.
Identified and corrected network faults using network management tools, responded to all incoming email, telephone and chat support. Significantly contributed to achieve the KPI target for each month.
Provided support on the Voice-Over-IP phone service (configuration/ troubleshooting/ maintenance/ testing).
Registered Fleet Broadband POP3 profile with Static/DHCP IP address in RADIUS server.
Troubleshot the customer bandwidth/QOS issue using several tools such as Cacti, INMS, iMonitor, iBuilder, Bandwidth Analyzer, Satmanager, Ship tracker, FIPS and elucidated to the customers.
Handled tracking, troubleshooting and RMA process of AiTrac (Asset Tracking Solutions) GPS devices.
Troubleshot Maritime VSAT Ku band Network vessels, isolated and mitigated issues on the customer devices such as Cisco routers, switches, firewall, multivoip etc.
Prepared statistical reports of equipment performance and detail fault reports (RFO-reason for outage).
Performed troubleshooting and maintenance of signalling issue for FBB using Inmarsat network tools.
Opened/closed FBB ports upon customer request.
Remotely troubleshot the customer devices via Remote Desktop connection, Team viewer, ISL, VNC, Putty, HyperTerminal, Telnet, SSH etc.
Calibrated the transmit power level of satellite carriers at both remote side and the Earth station side.
Modified option file on iBuilder app. and pushing it to the remote iDirect modem.
Coordinated with SI for the onboard installation for new circuits/equipment or troubleshooting.
CATALYST Shared Services Hub (MSC) SDN BHD, Malaysia
Technical Engineer September 2010 to September 2011
Key Responsibilities and Highlights: Installed, configured and administered Windows Servers OS, Linux OS under LAN and WAN environments. Engaged in administration and configuration of Internet Subscriber Server, Backup and Restorations of servers. Provided resources to answer clients' questions, identified needs for account customization and further implementation where applicable. Managed IT infrastructure of catalyst shared services company.
Supported the expansion, upgrades & roll-out of new network infrastructure involving hardware such as routers & switches, network monitoring and management systems.
Dealt with network packet capture tools like Wire-shark.
Deployed, configured, and administered user policies, rights, permissions on servers/network systems.
Troubleshot network connectivity using Ping, Trace Route, Arp Table, Telnet and more.
Handled troubleshooting and maintenance of mail server and outlook mail issues of our staffs and clients. Troubleshot hardware and software problems of customers.
IZAR Technology Solutions, Bangalore, India
Network Engineer October 2008 to April 2010
Key Responsibilities and Highlights: Installed network by Kick start, NFS and dual booting of Linux with Windows. Handled maintenance and troubleshooting of Video monitoring system as well as CCTV.
Established network specifications by conferring with users, analysed workflow, information, and security requirements.
Co-ordinated and performed quick recovery action and restoration of the system in the event of failure.
Installed & configured VMware and created virtual operating systems in VMware.
Implemented IT networks and security based on the client’s company requirements and norms.
2019 Recognizing the Digital Wave - conducted by Skills Future
2018 KVH Antenna –Trac Phone V7-IP, KVH Industries, Online Certification Course
2017 Inmarsat Gx/Fx Antenna Training (Enterprise), Inmarsat, Singapore
2016 Inmarsat Gx Antenna Training (New VSAT project launch by Inmarsat), Inmarsat, Singapore
2016 Cyber Security Foundation Course, Global Knowledge, Singapore
2014 (UP Your Service) Achieving Superior Service, Capelle Academy, Singapore
2014 Sailor VSAT 900 & antenna training (New VSAT project launch by Inmarsat), Singapore
2014 CCNP (Switch-completed) ID: CSCO12481381, IT Enabler, Singapore
2013 Cisco certified Network Associate Routing & Switching ID: CSCO12481381, Temasek Polytechnic, Singapore
2012 Achieving Excellence in Customer Service Workshop, UP Consultants, Singapore
2012 Managing Challenging Customers Workshop, UP Consultants, Singapore
2011 EC council Certified Ethical Hacker ID: ECC950497, Adept Technologies, Chennai, India
2011 DataMiner System Operator & Administrator Training, SingTel Bukit Timah Satellite Earth Station, Singapore
2011 MTN VSAT Operator & Administration course for Seatel Antennas (Level 1 & 2), SingTel Bukit Timah Satellite Earth Station, Singapore
2009 REDHAT Certified System Engineer, HCL Career Development Centre, Bangalore, India
2006 Microsoft Certified Professional (MCP) ID: 3735200, IIHT (Indian Institute of Hardware & Technology), Mumbai, India
Awards and Appreciations
2020 CE Hero Award (Customer Support Appreciation)
2019 CE Hero Award (Customer Support Appreciation)
Twice won the SPOT award from SingTel (Demonstrated teamwork and challenger spirit for customer)
2018 CE Hero Award (Customer Support Appreciation)
2017 Service Recognition Award from SingTel (5 years of service)
Twice won CE Hero Award (Customer support appreciation)
SPOT award from SingTel (Demonstrated teamwork and challenger spirit for customer)
2016 Thrice won the SPOT award from SingTel (Demonstrated teamwork and challenger spirit for customer)
SPOT award from SingTel (Operational excellence)
2015 CE Hero Award (Customer support appreciation)
2013 Twice won the SPOT award from SingTel Satellite Transponder Migration for Cruise ship and for Taking over the Level 2 Troubleshooting from the Vendor
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