CV: Service Delivery Manager


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Personal information
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 Age:<withheld>
 Country:<withheld>
 Location:<withheld>
Contact information
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Candidate Profile
 Date Submitted:22-11-2013
 Last Modified:22-11-2013 (03:19)
Job information
 Current job:Service Delivery Manager
 Employment Term:Permanent
 Job location:Own country
 Date available:immediately
 Industry:Civil Agencies/International Organizations, Satellite Operators, , , Launch Systems, Business Services, Consulting/Engineering Services
 KeywordsService delivery management, ITIL, account management, project management
CV

Occupational field

Service Delivery Manager

 

 

Work experience

 

 

 

Dates

 

Occupation or position held

 

Main activities and responsibilities

 

 

 

 

 

 

 

 

 

 

 

 

 

Name and address of employer

 

 

 

 

 

Type of business

 

Dates

From 2010

 

Service delivery manager for European Space Agency (ESA) IT projects

 

·         Project management

·         Customer management

·         Bid management

·         Resource management

·         Operational service management

·         Project preliminary and critical review

·         Service procedure specifications

·         Requirement management

·         SLA/SID management

·         QA/PA/CM

·         Activity reporting

·         Risk management

 

 Frascati (RM)

Italy

 

Management tools and service provider

 

2008 – 2010

Occupation or position held

Test, validation and evolution system engineer for the European Meteorological Satellite Agency (EUMETSAT)

Main activities and responsibilities

  • Project review and technical document writing related to real time Earth Observation processing systems and multi-mission facilities (ICD, URD, ADD)
  • Support operations, and procedures specification
  • Process definition for satellite data production, dissemination and archiving
  • Specification of test, validation and integration procedures for complex ground segment receiving and processing systems
  • Anomaly identification, severity and cause investigation, and reporting
  • Generation of software evolution specifications, definition of software updates and formalisation of systems requirements in view of third party implementation
  • Documentation related to system improvement, harmonisation and evolution
  • Liaison with industry (Astrium, TAS) and space agencies (ESA)
  • Preparation and contractual meeting chairman
  • Contract management
  • Customer management
  • Set up space application company

Name and address of employer

Freelance

Hamburg, Germany

Type of business or sector

Space

 

 

Dates

2004 - 2008

Occupation or position held

Operational system engineer and coordinator for ESA Space and IT projects

Main activities and responsibilities

  • Team coordination and project management support (SoW, WP, proposal writing, consortium set up, planning)
  • Engineering earth observation and data processing service (IDEAS, ESRIN PDGS and SPPA studies in view of GMES implementation, GSCDA)
  • Creation of automated processes for SAR and optical instrument data processing including tools specification, interface definition, data dissemination and processing
  • Ground segment architecture and systems specifications. Engineering and coordinating installation of GS across Europe (ADEN/ALOS), systems requirement evaluation
  • Customer management (ESA/ESRIN)
  • Technical documentation (URD, ICD, ADD) and activity reporting
  • Contractual meetings (international consortium including development companies, scientists and operators)
  • Planning and schedule mitigation: resources, budgets.
  • Supporting real time processing systems operations of the MSG missions (Meteosat Second Generation 1 and 2)
  • Supporting user community by making available appropriate data on a short term basis including EO data catalogue usage
  • Maintenance, development, integration of new functionalities for the data processing facility in accordance with ground segment processing chain constraints, technical, scientific and operational limitations.
  • Studies development of new functionalities, ingestion of new missions and evolution of user requirements
  • Real time operations in very high availability constraint
  • Overall system understanding and cooperation with other teams, ground segments, universities and agencies to achieve our common tasks
  • 24/7 Call-out service

Name and address of employer

Darmstadt, Germany

Type of business or sector

Space

 

 

Dates

2002 - 2004

Occupation or position held

Software system engineer for ESA space projects

Main activities and responsibilities

·         Procurement test, validation and integration

·         Liaison with third party companies and agencies (Infoterra, INDRA, CCRS)

·         Image processing system specification, implementation and integration

·         System documentation (URD, ADD, DDD, test procedures, integration and evolution needs)

·         Image processing prototyping, mapping and integration to other tools (web map server, third parties applications)

·         Data catalogue extraction

·         Scientific advise

Name and address of employer

Frascati, Italy

Type of business or sector

Space

 

 

            Education and training

 

 

 

Dates

 

Title of qualification awarded

 

Principal subjects/occupational skills covered

 

Name and type of organisation providing education and training

 

Dates

2013

 

ITIL Foundation

 

Service management

 

 

PeopleCert, ITIL accrediated examination institute

 

 

2000

Title of qualification awarded

DESS (eq: MSc)

Principal subjects/occupational skills covered

Remote Sensing and Image Processing

Name and type of organisation providing education and training

University of Toulouse III, France

 

 

 

Dates

1999

Title of qualification awarded

Maitrise (eq: BSc)

Principal subjects/occupational skills covered

Computing Science

Name and type of organisation providing education and training

University of Rennes I, France

University of Newcastle Upon Tyne, UK

Personal skills and competences

 

 

 

Mother tongue(s)

French

 

 

Other language(s)

English

Self-assessment

Fluent

Other language(s)

Italian

Self-assessment

Fluent

Other language(s)

German

Self-assessment

Fair

Other language(s)

Spanish

Self-assessment

Fair

 

 

Social skills and competences

·         Good interpersonal skills and ability to express clear ideas in several languages

·         Leadership

·         Networking gained throughout international experience and social events like Ariane’s cup

·         Taste for discovery developed during several travels on different continents

 

 

Organisational skills and competences

·         Project management

·         Contract and customer management

·         Consortium set up responding to a 9 millions euro contracts for real time quality control processing chain for ESA-ESRIN

·         30 members consortium coordination for ESA-ESRIN service

 

 

Technical skills and competences

·         EO data management and image processing

·         Real time ground segments operations, system monitoring and maintenance

·         System specification and evolution study for ground segment installation

·         Systems and prototypes implementation with ECSS standards

 

 

Computer skills and competences

C++, Java

Javascript, HTML, HDF

Unix, Linux, Windows

 

 

Artistic skills and competences

Guitar

 

 

Other skills and competences

Triathlon and marathon

Sailing: Ariane’s cup, match racing

Paragliding

 

 

Driving licence

French driving licence, car, motorbike

French yachtmaster offshore



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