CV: Customer Solutions Engineer


Personal information
Contact information
Candidate Profile
 Date Submitted:23-11-2013
 Last Modified:24-11-2013 (03:49)
Job information
 Current job:Customer Solutions Engineer
 Employment Term:Permanent
 Job location:Anywhere
 Date available:immediately
 Industry:Satellite Operators
 KeywordsI am experienced and skillful technical/Sales RF and SatCom Engineering with 7 years of exceptional Installation, Configuration, Commission and implantation high-end Earth stations/SatCom projects pertaining to the design and implementation of



          Misr. University for Science & Technology,Egypt


Bachelor of Science, May 2005


MAJOR: Communication & Electronics   





Date of employment


Company Name

17/4/2013 up to date



3/7/2012 -- 17/4/2013

Free Lancer


 3/7/2011 – 3/7/2012

Senior Satcom/RF Engineer, Business Development Engineer


 20/7/2009 – 2/7/2011

VSAT Service Engineer/Site Engineer

Atlas Telecom (UAE Army- Signal Corps)

1/5/2008 – 28/2/2009

VSAT Technical Field Engineer


13/10/2006 – 17/2/2008

VSAT Technical Engineer

Challenger Limited for Petroleum

1/12/2005 – 10/10/2006

VSAT /NOC Engineer, Presales Engineer


1/8/2005 – 30/11/2005

VSAT/NOC Engineer



Intelsat:  Job Description


Pre Sales Engineering support to Europe and Middle East (EME) Sales in all solutions either Lease capacity, VSAT based domestic/Corporate solution or Manage services.

Managed Service consists of Internet services via SCPC/SCPC(advance VSAT), DVB-S/S2 platforms or iDirect solutions. Or Newtec Platform

Offering solutions to Telecom and Mobile companies on cellular backhaul for easy Deployment and also with IPL solution to connect the domestic network to International Carriers for voice termination in PoP’s.

Support the customer from beginning to end irrespective of magnitude of service (1MHz to multi transponder requirements) which includes post-sales support.

Provide technical Presentations to customer or Roadshows in ME/Europe Region. Keep updated Sales on new product and services.

Constantly strive to find out innovative ways and means to improve sales cycle by reducing the time taken to provide solutions to sales. With my support Sales are always exceeding their target.





  • 28 July 2012- Fixation the C-Band Satcom system for the South African Embassy with successful Tests with Intel Sat Satellite control support. Dubai – UAE


  • 30 July – 2 August 2012- Finalized Commission and Line up for iDirect X5 HUB Platform (RF Side) KU-Band with ARABSAT satellite support for MOI (ministry of interior) with 2 test remotes. Doha – Qatar


  • 26 Dec. – 28 Dec. 2012Configuration for FBB 500 (Thrane &Thrane) over JRC antenna with Vocality Boxes (FXs – FxO). Dubai – UAE


  • 8 Jan. – 12 Jan. 2013- Install and Commission with Lineup for Seatel 9707 Antenna C-Band Circular Polarization with iDirect X5 Modem (over baseband equipment - DAC 2202) with Beam switching (IS-904, NSS7) with Harris Caprock service Provider, with approved Isolation test under supervision of Intel Sat satellite support Center.  Abu Dhabi –UAE


  • 2 Feb. – 5 Feb. 2013- Installation, Commission and lineup for intelliant (V110) KU-Band Antenna over YAHSAT 1A at YAHSAT Premieres with successful Pattern tests for Azimuth, Elevation and polarization with YAHSAT satellite support Center Abu Dhabi – UAE


  • 6 Feb. – 7 Feb. 2013– Perform the Periodic maintenance for the South African Embassies allocated in UAE with complete full check list with assistance from the iDirect NOC (Zambia) & Intelsat satellite support center. (Abu-Dhabi & Dubai – UAE)
  • Configuring firewall and bandwidth/Traffic management (Dubai – UAE)


  • 27 Feb. – 28 Feb. 2013– Installation for 1.8M antenna Prodelin 1194 series with Comtech 840 Modem over SES-4 for Telephony service over the satellite


LSE Space: Job Description

  • Senior RF/SatCom Engineer/Trainer (LSE Space & Astrium UK) For Yahsat Satellites.
  • Arranging/Conducting training sessions in Arabic and English (On behalf of Astrium UK) for Paradigm engineers & UAE Armed Forces maintainer and Lead maintainers.
  • Writing the maintenance and installation procedure for all YAHSAT KA-Band stuff from scratch with acceptance from the YAHSAT Satellite Company and Astrium UK System Management Experts.
  • Technical support, Maintenance & Trouble shooting any technical problem arises at the network or remotes (KA-Band).
  • Installation & commissioning of VSAT (KA-Band) Terminals.
  • Business development related to New Project and writing the RFP activities with reporting to the HQ in Germany


Atlas Telecom: Job Description

  • Technical Support & Site Engineer.
  • Technical support, Maintenance & Trouble shooting any technical problem arises at the network or remotes.
  • Configuration, Installation & commissioning of VSAT Networks (NDSatCom Terminals in Afghanistan, Pakistan, Bahrain, Iraq, UAE).
  • Testing new devices & give technical report about their state.
  • Performing an uplink installation/acceptance switch over the UAE Armed forces communication system with EutelSat support/Aflenz teleport including the baseband equipment configuration and calibration.
  • Taking decisions about suitable Satellites Space Segments.
  • Configuring Multiple Types of VoFR E1 & FXs-FXO
  • Sales & Pre Sales Engineer when needed(as Per the Top Management request for GHQ Activities)
  • Project Management.


NDSatCom: Job Description


  • Technical Support & Site Engineer.
  •  Maintenance & Trouble shooting any technical problem arises at the network or remotes.
  • Installation & commissioning of VSAT Networks (NDSatCom Systems).
    • Testing new devices & give technical report about their state.
    • Working under SLA agreement with End Customer
    • Manage the warranty contract with the Customer
    • RMA Activities with Cooperation with the HQ in Germany
    • Act as pre-sales and solution Engineer if required from the Top management to discuss the solution with the end customer in different projects


Challenger Limited for Petroleum: Job Description


  • Technical Support & Site Engineer.
  • Technical support, Maintenance & Trouble shooting any technical problem arises at the network or remotes.
  • Installation & commissioning of VSAT Networks in Libya (iDirect systems).


DCS: Job Description


  • Technical Support & Site Engineer.
  • Technical support, Maintenance & Trouble shooting any technical problem arises at the network or remotes.
  • Installation & commissioning of VSAT Networks (HNS Systems).
  • Installation & commissioning of VSAT Networks (iDirect Systems).
    • Testing new devices & give technical report about their state.
    • Testing new devices & give technical report about their state.
    • Pre-Sales Representative Engineer
    • Maintain the Warranty Level with Troubleshooting with the customer


EGYPTSAT: Job Description


  • NOC, Technical Support, Customer Support Engineer.
    • Technical support, Maintenance & Trouble shooting any technical problem arises at the network or remotes.
    • Testing new devices & give technical report about their state.
    • Escalate serious issues concerning work to the senior management and follow up the results.
    • Motivate and encourage the staff to get the best out of them.
    • Involved in Sales Activities with the New and Existed customers.





Course/Training Place

Start Date

End Date

Commissioning & Operation Workshop

SKYWAN 5.7x.xy



Risk Assessment (Safety Course)

Atlas Telecom







  1. Dos, Win 9X/Me/2000/XP, Office 20XX, MS Visio, MS Project &Internet Applications.
  2. SAP, ERP system
  3. Superior skills with computer hardware/Software and troubleshooting.
  4. Internet search tools expert
  5. VPN Connection servers
  6. Firewall systems
  7. ISA Servers
  8. Domain Servers
  9. Exchange servers
  10. Quick study to all computers and systems involved.
  11. CCNA,MCSE (work Experience)
  12. Sales Force





Arabic                        Fluent (Mother tongue)

English:                        Fluent

French:                        Very Good




Reading, Sports (especially soccer & swimming).

Driving License: UAE (GCC), international

Visas: UK Business Visa, USA Business Visa

  *References, upon Request




  • Satellite Communication Engineer with technical, Sales, Pre-sales experience in Satcom systems.
  • Superior experience in installing, configuring & commissioning Satcom earth stations C, Ku-band, Extended Ku-band, Ka Band and L-Band.
  • Superior experience and talent in sales and presales and business development activities related to Satellite communication field
  • Handle the SLA, after sales warranty with the end customer
  • Testing the OSPF network over the L-Band frequencies
  • Superior experience in installing & configuring VSAT RFTs, SSPA, BUCs, ODUs, HPAs & Transducers (Codan, Miteq (KA-Band),Up Converters, Down Converters, & NDSatCom HPA’s).
  • Superior experience in installing & configuring VSAT Satellite modems
  • THALES – M21e Anti jamming Modem (Astrium/YAHSAT System)
  • iDirect II+, iDirect 3000, iDirect 5000, iDirect 7000.iDirect X3
  • Hughes DW-4000, DW-4020, DW-7000, HX-100, HX150



  • Thraya Marine (Data modem for internet service)
    • Superior experience in installing, configuring & commissioning NDSatCom SkyWAN IDU2000, IDU2500, IDU5000 systems.
    • Superior experience in installing varies types of antennas (Prodelin & Channel Master 1.2m, 1.8m, 2.4m & 3.8m(C-Band) & Andrew 3.7m & Vertex 4.8m,9.3M GDSatCom "KA-Band"), Generally I am a quick learner of any other antennas.
    • Superior experience about Internet, VoIP , Voice Over Frame Relay (VoFR) via Satellite earth station
    • Superior knowledge about installation & configuration of Crypto AG HC-7110.
    • Familiar with Verso FAD’s installation & configuration.
    • Commission and line up for iDirect X5 Hub station with Remotes
    • Familiar with iDirect NOC Operation.
    • Expert in Link budget calculations
    • Expert in Space segment specifications
    • Superior knowledge about building/integration/operation of SNG Vehicles & Flyaway
    • Superior knowledge about Data Networking concepts.
    • Dealing with different types of spectrum analyzer and signal measurement tools
    • Performed & shared in the installation & commissioning of a lot of major VSAT projects in Middle East Region, Africa & Asia.

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