To contribute my technical, organizational and management skills to a network operations center. Interested in using enterprise tools to monitor, troubleshoot and recover network and computer equipment.
Desktop Software: MS Office, MS Outlook, Norton System Works, McAfee Antivirus
System Software: What’s Up Gold, Big Brother, VNC, Remote Desktop, NetSuite
Operating Systems: MS DOS, MS Windows, Mac OSX, Linux (Fedora)
Hardware: NICs, Routers, Switches, Firewalls, USB Devices, Printers
10/2005 – 09/2013, Wireless Matrix / CalAmp Wireless Networks (Herndon, VA)
Network Operations Analyst
Ensured continuous operation of satellite and terrestrial communication systems via monitoring, troubleshooting, and recovery of network and computer equipment. Monitored systems using SNMP and proprietary tools. Escalated unresolved issues to operations team.
Worked with vendors, typically telco and wireless, to diagnose and resolve issues with 3rd party equipment and services.
Monitored satellite channel utilization and performed system load balancing and recovery through manual channel assignments and customer communication back off procedures.
Communicated system issues and recovery progress to internal and external customers.
Provided Tier-1 customer support via phone, email, and ticket system.
07/2001 - 10/2005, Turner Associates, Inc. (Ashburn, VA)
Worked in family owned wholesale picture frame business while completing degree coursework.
Engaged in multiple aspects of the business including manufacture of picture frames.
01/2000 - 07/2001 PCDATA, Inc. / NPD Techworld (Reston, VA)
Performed market research of IT solution services, PC software licensing, and PC hardware sales.
Searched for “point of sale” data for internal markets, government contracts, wholesale markets, and retail markets using Internet tools and online databases.
AAS, IT/Networking and Security Management, GPA 3.2
ECPI College of Technology (Dulles, VA)
BA, History, GPA 3.4
Wheeling Jesuit University (Wheeling, WV)
Other coursework: Political & Economic Philosophy, Computer Science
The Washington Center (District of Columbia)
Cisco Routers I & II UNIX Operating System (Linux)
Network Security I & II Novell Network O/S
Networking I & II Network Scripting
Network Defense & Countermeasures Programming Logic
Windows Server E-Mail Services (MS Exchange)
Technical Writing Computer Peripherals
Network Security Management TCP/IP Intrusion Detection
Windows OS Professional Computer Configuration (A+)
Network Infrastructure Administration (DHCP, DNS, etc.)
Directory Services Administration (MS Active Directory)
Computer Operating Systems (Command Line)
UNIX Administration (UNIX/Linux net management)
Advanced UNIX Administration (Disaster Recovery)
Microcomputer Applications (MS Office)
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