CV: Configuration and Documentation Manager


Personal information
Contact information
Candidate Profile
 Date Submitted:02-10-2018
 Last Modified:02-10-2018 (06:53)
Job information
 Current job:Configuration and Documentation Manager
 Employment Term:Permanent
 Job location:Europe only
 Date available:immediately
 KeywordsHello, my name is Radu Arisanu, I am a 34 years Telecommunication Engineer with Master Degree in Digital Communication Networks. I have worked as Configuration and Documentation Manager from Serco for our customer ESA at ESOC site for 12 months, in Darms


Telecommunication Engineer with more then 7 years of experience with multiple PBX structures, IT & Telecommunication software, working for Siemens AG, Unify, IBM and Serco (at ESA).

I consider myself to be a team-work player, with very good communication skills, good organization for work planning and prioritizing the tasks.


Personal Information

Nationality Romanian

Date of birth 17.09.1983 in Braşov

Status single



Configuration and Documentation Manager at Serco (for European Space Agency)

August 2017 – present (10 months)
- Generating procedures for CMDB ITSM tool

- Creating reports for the teams useing HP Universal CMDB tool

- Keeping interity of the CMDB content

- Presentations and trainings

- Deputy Documentation List – Creation, update, printing and distribution of ESA procedures of the Flight Operation Plan (FOP) for space missions.


Analysis and Test Engineer at In-Tech

April 2017 – August 2017 (5 months)

- Functional evaluation of E/E components based on error messages and diagnostic protocols
- Analyzing the behavior of all control units(ECU)-deviation from the specification
- Identification of problems and introduction in the solution process
- Ensuring the quality assurance of the on-board diagnostics for the error-free production start of the customer
- Ensuring the tracking of the errors and escalation direct to the developer (via Tickets)
- If necessary, develop solutions to reproduce errors that have occurred once and to create appropriate records based on the bus communication 
- Technical problem solving and repair of test vehicle E/E systems in the validation process
- Analysis of tracks and error codes (DTC)
- Notification of missing components, technical problems and status of the vehicles
- Documentation of technical problems/solutions and the status of E/E systems


Software Developer at Sinoptix

February 2016 – March 2017 (1 year and 2 months)

- DataBase administration and development for Romtelecom ERP software application – Oracle SQL / PL/SQL

- LAMP (Linux Apache) environment

- Web development (HTML+CSS+PHP)


Junior Java & Web Developer at TCBit

June 2015 – February 2016 (9 months)


- Undertake development work on new and existing applications - Assist with analysis of user requirements and provide design documentation

- Ensure that developed software is robust, performant and meets the requirements

- Assist in the preparation of complex searches and reports using SQL/reporting tools

- Scrum activity processes in order to synchronize activities.

- Testing project in Java (jUnit Test, fixing SQL query's); back-end support: (Java Swing)

- Front-end development: (HTML / CSS / PHP / Joomla / Bootstrap). Sync-process (TortoiseSVN & SmartGit).


Infrastructure Specialist - System Products at IBM

February 2015 - May 2015 (4 months)

IT Specialist, responsible for (Java) applications maintenance activities and new application development projects. Technical support in German language in unix/Linux and Oracle SQL environments, for Web applications and Citrix / Linux servers.

- Assistance and technic support for the customer in identifying the problem and the root cause of the issue.

- Prioritizing the tasks with urgent workaround feedback.

- New solutions for improving the applications and the processes and internal IBM procedures.

- Training and mentoring for colleagues, if needed.


Telecommunication Engineer - Technical Support at Unify (former Siemens Enterprise Communications)

December 2007 - January 2015 (7 years and 2 months)

As Level 2 Service Desk Engineer (Dec 2007 - Feb 2009)

I have worked as Service Desk Engineer for HiPath 4000 PBX.

Covering a wide range of duties, from simple configuration and alarm observation to major outages. Most of the work was done remotely, on the customer system and the action time was time committed depending on the task prioritization.

Other duties ware handling the tickets, documentation, diagnose, support for on-site technicians, gathering more details in case of ticket escalation to the next support level, etc.


As Level 3 Technical Support (Feb 2009 - Jan 2015)

I have provided support on multiple projects on PBX structure - HiPath 4000 & 300 and have worked on ticket procedure. Also I have been involved in Assistant and Manager interfaces supporting team for more than two years. DS-Win VoIP application (an electronic phone directory, highly user designable to suit special requirements, designed for attendant consoles and office workstations), AC-Win application (an enhanced attendant console which can supervise, redirect and manage calls) and BLF Win (an application that offers control and displays information on the

status of the subscribers or subscriber groups configured in a telephone system).


As a secondary duty I worked as the network home administrator, heaving multiple tasks in installing, supervising the majority of office equipment.


During these years of experience, my duties were:

- Remote technical support for more than 5 years, including error observation, configuration, troubleshooting.

- Reproducing the reported error and problem faced on customer side or in the Test Lab

- Identifying possible bugs on AC/DS Win application

- Handling and solving customers complains, conferences

- Ticket handling (Escalation for Development Team, request or solution managing)

- Trainer for a brand new application support team, with superlative feedback.


Electronic Technician at ICCO systems Ltd.

June 2003 - August 2003 (3 months)

During the summer period I have worked full time, at ICCO Electronics Brasov as a practitioner internship. I have assisted and made basic configuration / installation of Philips SOPHO IPC 500 PBX.



Goethe Institut – Deutsches Kultur Zentrum

Zertifikat - German Language - B1 2016


PHP & SQL Fundamentals Certificate – April 2016

ITIL Foundation Certificate in IT Service Management

AXELOS Global Best Practice License GR750109264RA June 2014

Certificado de Dominio del Idioma - Linguistic Competence Certificate Spanish Language Transilvania University February 2011

First Aid Certification – Ausbildung in Erster Hilfe (Erste-Hilfe-Lehrgang)

Deutsches Rotes Kreuz – Dec. 2017


Telecommunication Engineer - Technical Support

Siemens Enterprise Communications

HiPath 4000 Basic Training on Vienna 1

Hipath 4000 Advanced in Vienna

Hipath 4000 Networking in Sofia

Hipath 300 Basic in Romania

User Management & Hipath Accounting Management for Open Scape Voice in Munchen

IPDA & IP Trunking

HiPath 4000 V5

Independent Technical Coursework

Linux LPI101 1

VM-Ware Virtual Machine 1

Cisco CCNA




Romanian (Native proficiency)

English (Professional working proficiency)

German (B1 - level proficiency)


Skills & Expertise

DB: (PostgreSQL / MySQL / Oracle), M. Office, SVN, SmartGIT.

Servers: Active Directory, Linux, SSH.

Web: HTML, CSS, Bootstrap, Joomla

Telecommunications: HiPath 4k, HiPath 300, AC & DS Win, Philips Sopho.

Tools: ITSM, UCMDB, MOIS, BMC Remedy, Bitrix, Virtual Machine, Office.

Positive Discipline, Communication Skils, Trainer, Team Work.



Universitatea Transilvania din Braşov

Linguistic Competence Cetrificate, Spanish Language, 2010 - 2011

Grade: Beginer

Universitatea Transilvania din Braşov

Master's degree of Digital Communication Networks, Telecommunications Engineering, 2007 - 2009

Grade: Master

Universitatea Transilvania din Braşov

Faculty of Law, Law and Legal Studies, 2005 - 2009

Grade: Bachelor's degree

Universitatea Transilvania din Braşov

Telecommunication Engineer, Telecommunications Engineering and computer science, 2002 - 2007

Grade: Engineer

Industrial High School from Rasnov

Informatics Speciality Class, 1998 - 2002


Driving License

„B” category from 2002 – without traffic collision



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