CV: Associate Customer Solutions Engineer


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Candidate Profile
 Date Submitted:12-11-2018
 Last Modified:21-03-2019 (04:08)
Job information
 Current job:Associate Customer Solutions Engineer
 Employment Term:Permanent
 Job location:Anywhere
 Date available:within 2 months
 Industry:Civil Agencies/International Organizations, Satellite Manufacturers and Subcontractors, Satellite Operators, Launch Systems, Consulting/Engineering Services, Space Tourism
 KeywordsOperations, Sales Engineering, European Space Agency, Intelsat
CV

Nationality: British
Gender: Male
Date of Birth: 24th June 1989
Place of Birth: Kota Kinabalu, Malaysia
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PROFILE


Highly motivated, enthusiastic & bright Aerospace Engineer. Well-rounded background; strong academic foundation, multi-lingual and broad range of cultural interests. Former Spacecraft Controller for Mars Express, Cluster & Rosetta missions at the European Space Agency. Previously employed by Intelsat as part of the Customer Solutions Engineering team as technical consultancy in support of pre- & post-sales to existing & prospecting customers. Applies the same dedication in professional life to personal interests. Climbed among the highest mountains on Earth in the last few years while performing landscape photography in parallel.
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ACADEMIC QUALIFICATIONS

Sept 2011 – Sept 2012      University of Bristol, United Kingdom, M. Sc. Integrated Aerospace Systems Design

Degree Classification: Merit: Polymer-based honeycomb structures for spacecraft applications

Group Design Project: Perform a PDR of a Low-Earth Orbit satellite for observing interstellar events. Industry-Sponsored (Airbus-EADS). Primary specialism in Telecommunications and Onboard Data Handling

Subjects: Space Systems – TT&C, OBDH, Payloads and Mission Analysis. Advanced Space Systems – Environment Control & Life Support and Human Factors

Sept 2007 – July 2011      University of Bristol, United Kingdom, M. Eng. Electrical and Electronics

Degree Classification
: Upper Second-Class Honours (2:1): Improving the efficiency of solar cells by modeling the propagation of electromagnetic waves across nanostructured surfaces
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WORK EXPERIENCE

July 2017 – Present                 Career Break – Opportunity for Projects & Skills Development


Description: An opportunity to achieve long-term goals, pursue personal projects, strengthen existing skill-sets & develop new ones

Projects: Contracted freelance photography to shoot treehouses & wildlife in the Bolivian Amazon. Voluntary photography exchange in El Salvador. Guest speaker at the Malaysian Sabah Society & the University of Bristol on “Discovering Patagonia”. French language classes to better communicate with French relations. UKSEDS NSSC 2019 Edinburgh attendee & official event photographer.

Skills: Spanish language by cultural, social & professional immersion. French language. Public speaking. Independent outdoor navigation using GPS, map & compass. Landscape, Event & Wildlife Photography. Event Networking.

Nov 2015 – July 2017              Associate Customer Solutions Engineer – Intelsat, London, United Kingdom

Description: Applying system level Telecommunications & Satellite Engineering expertise in support of pre- and post-sales to existing & prospecting customers

Responsibilities: Provide technical consultancy to Sales team & customer discussions. Help identify customer requirements before designing & proposing technical solutions adapted to meet these needs whilst mitigating potential customer perceived risks. Manage technical relationship of customer accounts across service life cycle including technical changes & periods of operational difficulties

Skills: Visualizing goals from customer standpoint. Onboarding of key elements. Requirements clarification. Solution development & optimization under constraints. Customer relationship management. Commercial discussion & engagement. Coordination of ground station & client end-user teams. Objective prioritization during periods of peak workload. Link budget analysis.

Additional: Completion of University of Surrey Satellite Communications Course. International Broadcasting Convention (IBC) Amsterdam 2016 Exhibitor

Aug 2013 – Oct 2015        Spacecraft Controller – European Space Operations Centre, European Space Agency, Darmstadt, Germany 

Description: Provide certified operational support during the routine operations phase of the ongoing Cluster II, Rosetta & Mars Express missions at the European Space Agency.

Responsibilities: Monitoring vital data of satellites, keeping a log of all observations, reacting to any observed anomalies by performing procedures and reporting such anomalies to the Spacecraft Operations Engineer and the Flight Control Team.

Skills: Write, edit & follow procedures. Use of Linux, UNIX & SCOS. Ability to work flexibly. Work calmly under conditions of stress. Teamwork. Problem-solving. Database management.

Additional: Certified UNIX & Linux Training. Working with a small team to power down and power up the Cluster II satellites during eclipse season. Supporting the integration of an operations automation system. German language classes.
 

June 2011 – Aug 2011     Research Associate – Natural Hazards Department, University of Bristol, United Kingdom 

Description: Analyzed, calibrated and operated a custom-made ultraviolet camera developed to help better predict the behaviour of volcanoes.

Reporting directly to a supervisor. Performing a comprehensive risk analysis of a proposed experiment. Conceptualized, prepared and performed the initial and advanced testing of the camera in a controlled outdoor experiment. Published the first version user manual of this camera for field use.

Skills: Teamwork. Visual imaging software MaxIM DL5, Envi and IDL. Working unsupervised. Working in laboratory conditions. Soldering and wiring. Communicating to others effectively. Software troubleshooting.
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COMPETENCIES/SKILLS

Leadership: Himalayan Expedition lead 2017. University project sub-team lead for Telecommunications & OBDH

Languages: English (Fluent), Spanish (Intermediate), French (Intermediate), Malay (Conversational) & German (Beginner)

IT: Linux/UNIX – Sponsored “LX505 Linux & Unix Fundamentals” training certified by Schöll. Python – Code Academy classes
Satellite Tool Kit – Conducted at Bristol University & AGI-Certified
SCOS 2000 – Satellite Control and Operation System ESA-Certified
Matlab – Taught & applied throughout university including toward thesis
Microsoft Office - Confident and comfortable user

Public Speaking: Guest speaker at the Malaysian Sabah Society & the University of Bristol on “Discovering Patagonia”

First Aid: Subsidized Outdoor First Aid Training (Level 2) & UK AAC-Certified. Company-sponsored First Aid Training & German Red Cross-Certified.

Driving: Clean drivers licenses’ (Malaysia & United Kingdom) 
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INTEREST


Aerospace & Aeronautics

“Curiosity, The Next Mars Rover” talk by NASA’s Jet Propulsion Laboratory, Matthew Wallace
Lecture by CSA astronaut Chris Hadfield of his missions to the International Space Station
“SpaceX and the Future of Space Exploration” lecture by SpaceX CEO Elon Musk
“Astronaut Training and Human Space Flight” lecture by British ESA Astronaut Major Tim Peake

Expedition Travel
Participated & organized numerous expeditions. Patagonia, Himalaya, Peruvian Andes & Ethiopia

Photography
Landscape, Events & Wildlife. Photos featured in National Geographic
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REFERENCE

Name: Francesco Rocca Cirasa
Occupation: Principal Business Solutions Engineer
Employer: Intelsat
Email: Francesco.RoccaCirasa(at)intelsat.com

Name: Simon Bishop
Occupation: ExoMars Spacecraft Analyst
Employer: LSE Space GmbH
Email: simon.bishop(at)esa.int 

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