CV: Sr. Customer Support Engineer



Personal information
Contact information
Candidate Profile
 Date Submitted:23-01-2013
 Last Modified:14-08-2015 (07:33)
Job information
 Current job:Sr. Customer Support Engineer
 Employment Term:Permanent
 Job location:Anywhere
 Date available:within 2 months
 Industry:Satellite Manufacturers and Subcontractors, Satellite Operators, , , Consulting/Engineering Services
 KeywordsGround station engineer

Personal Summary

Am experience with 10 years track record of repairing, researching, testing and producing precision components, Satellite Ground Station Engineer, VSAT Engineer and Mobile Telemetry Sub Systems Engineer, Antenna Installation, Maintenance and Service. Focused with a in-depth understanding of designing, developing and maintaining electrical systems and components to required specifications. Possessing excellent communication skills & having the ability to communicate professionally with colleagues and clients.


Summary of Experience:

Satcom Technologies Pvt Ltd (Hyderabad- India)   -        (Sep 2010 – Still)

Disciplines / Responsibilities: Senior Engineer in Ground station Terminal (GST)

Nature of Business    :  Implementation of Satellite Ground station with various sub system like Uplink, Downlink, Telemetry Receiver, Analog & Digital recorder, Antenna Measurement systems. Implementation of Electronic system with various sub system and installation, maintenance,  of  Analytical , Bio-medical , Radiation measuring instruments and control systems, PAC and PLC Controller, ICP-DAS 64-bit Hardware Serial Number, Dual Giga bit Ethemet Ports (10/100/1000M), Servo Control System.


Company deals with world leading suppliers of Communication & Remote Sensing Antennas. VIASAT – USA, NSI – USA, Wyle-USA, Dartcom – UK, CGC – UK

Main responsibilities and duties:

Job Objective:

  • To ensure 24x7 as a Senior Customer Supporting Engineer.
  • Planning and scheduling of the regular ground station maintenance activities within ongoing operational constraints.
  • Interface at technical level with maintenance service provider and coordinate the maintenance activities.

·         Systems Design I/O Circuits and Integration and Product Development.

  • Responsible for installation, troubleshooting, and maintenance of satellite communications systems. These systems include Spectrum Analysers, BERT Testers, Wattmeter,Power Amplifiers, Antenna Controllers, Up/Down Converters, Satellite Modems, Monitoring and Control software, Direct to Line Multiplex equipment.


Job Responsibilities:

  • Installation, Testing, Commissioning and Troubleshooting of Up-link and Down-link Earth Station in C band, X, KA band and KU band. RF signal monitoring with full coordination to satellite coordinators
  • Troubleshoots Integrated Receiver/Decoder, Satellite Encoder, Modulator and High Power Amplifier whenever it fails.
  • Maintenance and Operation Level up to 18Mtr Antenna, including RF, Antenna Control Units for Dual axis and Single axis( Overall Ground system Chain up to console)
  • RF and baseband equipment such as satellite antennas, low to high power amplifiers, up & down converters, satellite modems & modulators, MPEG encoders & decoders
  • Under limited supervision, administers & support the Commercial Ground Station, Gateway and Uplink Beacon station.
  • Performs installation, maintenance, training, and user support, as required.
  • Coordinate and execute the technical operation, ensure the integrity, and reliability.
  • Maintain (Corrective and Preventive) C/Ku/Ka Antenna & Shelter
  • Software and firmware up gradation. Engineering, Design and Project Execution for Instrumentation, DCS, PLC, SCADA and other Automation projects

§  Selection, Sizing and Specifications of Field Instruments, Control valves,Analyzers, Safety systems, PLC and DCS systems

  • Maintain TT&C Up Con, Do Con, and Modems.
  • Maintain PCC Assets (IOT & CSM



  • Antenna Installation
  • System integration
  • ACU parameter verification
  • Radome Installation
  • EL and AZ jack changes
  • RF Verification testing
  • Tracking verification



  • Theodolite
  • Photogrammetry
  • Encoder 
  • Verticality verifications
  • Pointing accuracy verifications
  • Bearing tolerances
  • Drive systems
  • AZ and EL Axes orthogonally Inspections



  • Antenna health checks
  • De-ice health checks
  • Antenna cleaning
  • Fault finding
  • Mechanical inspections
  • Grease and oil inspections
  • Backlash removal
  • Bird abatement kits


Turnkey Project:

  • Overseas installation commission of 7Mtr Full motion antenna system at SUDAN for Remote sensing application and Remote Technical Support for Sub System.
  • Installation and commissioning of 18Mtr Full motion at DRDO-SASE Manali-INDIA for Remote sensing application. Technical Support, Periodical inspection, Monitoring, Service and Maintenance. (ViaSat –USA)
  • Installation and Support for Remote Sensing Ground Sensing Terminal in  Vietnam Airport Terminal ( Modis System)
  • Installation and Commissioning of 7.5Mtr Remote Sensing Ground Station Antenna in Antarctica (ViaSat- USA). Technical Remote Support, Periodical System and Subsystem.
  • Installation and Maintenance 11Mtr satellite Communication Antenna in Etv Hub at Hyderabad
  • Installation  and Commissioning of 11Mtr Satellite Communication Antenna in Asianet Network
  • Installation and Commissioning of 6.5Mtr Antenna and Radome in ASTANA.
  • 18Nos of VSAT Antenna all over India for Indian Space Center. 


Datacom Consultants and Services (Chennai –India)       -      (May 2006 – Aug 2010)

Nature of Business:   Implementation on Satellite Ground Station and Sub system

Roles:      Satellite Ground Station Engineer:  Sep 2006 – April 2008

Main responsibilities and duties:

  • Satellite Ground Station and Sub System Implementation and Development 
  • Experience of Earth Station Verification Acceptance (AVT) with Link Budget and RF instrumentation Link Calibration.
  • Operations of Ground Station Equipment. Repair and Troubleshooting of RF and Baseband Equipment. 
  • Antenna system installation and site tests of Antenna parameters.
  • Antenna servo tracking system maintenance and operations including tracking of satellites using mono-pulse, step tracking and opt rack methods.
  • Participated in complete system builds, upgrades, migrations, code deployments and patch management. InduSoft Integrated with XP-8000-Atom-CE6. SIEMENS PLC-S7 200, 300, 400, 1200, 1500 Modules and I/O Modules Integration
  • Involvement in budget preparation, equipment planning & provisioning as well as formulation of maintenance procedure to efficiently resources.
  • Assist the higher management in the formulation, implementation & control of technical training/cross training programs.
  • Personnel assigned at Satellite Earth Station Engineering & Maintenance Section.
  • Supervises major corrective maintenance and engineering modification and reconfiguration of all Electronics and Communication Subsystems.

·         Maintained and supported more than 2000 servers for Intel Steady State.

·         Component level and Board level implementation and Design with AC-DC Power Supply Circuits.

  • Supervise repair and recalibration of all station electronics test equipment.
  • Responsible in the troubleshooting/repair of major electronics and communications subsystems, Antenna servo tracking, RF/IF Converters, Satellite Modems and etc.)
  • Troubleshooting, repair and calibration of test equipment such as, RF signal generator, spectrum analyzer, oscilloscope, signal analyzer, network analyzer and other electronics/communications devices

·         Supports more than 200 Communication drivers, testing, deployment, implementation, troubleshooting, maintenance and customer support.

·         InduSoft supports Modbus / OPC / DDE / TCP/IP / SNMP Client and Server.

·         Monitor and control system from both sites (WinPAC) and control room (PC)

  • Monitoring Communication Satellite. Telemetry analysis of various subsystems.
  • Reports, probes protections, monitoring and analyses of satellite behavior during eclipse seasons.

VSAT management Engineer (Technical Support) – (Oct 2008 – Jul 2009)

  • Installation, configuration and maintenance of VSAT links for various customers of Defense Organization, Configuration of modulators, modems for IP based and serial based data uplink and downlink facilities at various remote sites.
  • Teleporting for various customers including data and video broadcast services.
  • Basic understanding of Carrier Signal Monitoring and RF link budgets
  • Assist staff in technical problems related Cross pole adjustments for different customers

Technical Operations Center Engineer (Aug 2009 – Aug 2010)

  • TOC department on a 12-hour shift.
  • Antenna installation and fine-tuning. (C,S, Ka and KU band)
  • Info trend, LTO storage and media management
  • Responsible for satellite feeds and program schedule logs.
  • Maintenance of broadcast equipment including maintenance of ambient temperature of RF facility and TOC.
  • Operation and maintenance of Very Small Aperture Terminal (VSAT).
  • Up linking and down linking of Audio and Video signals through VSAT.
  • Operation and Maintenance of Earth Station Equipment’s like Encoder, Mux, Scrambler, HPA, ACU (antenna control unit), and GPS Based equipment.    
  • Encoders/decoders reset, troubleshooting payout automation errors and ingestion/recording of live feeds.
  • Ensures correct routing of video/ audio feeds and coordinate such matters with the broadcast technicians.
  • Responsible for shift reports and documentations, Monitoring of all Sub systems.


  • In-Depth knowledge of RF, Telecommunications, SATCOM including VSAT terminals
  • Expert working knowledge of Satellite Communications Baseband, Network Management, and Modem systems equipment
  • Highly experienced in developing and maintaining high availability satellite or telecommunications systems through the use of manned and unmanned facilities
  • Operation in Spectrum Analyzer Agilent - E4408B (9K - 40 GHz.)
  • Knowledge of internet based network connectivity principles and implementation
  • Thorough knowledge of Satellite Communication (SCC, PCC, TT&C, Earth station/Teleport, Broadcast and RF Uplink/Downlink chain)
  • Knowledge of Satellite Ground Segment Operation , Control and Maintenance
  • Knowledge of Satellite Ground Terminal (SOTM , Man pack , Flyaway and SNG/DSNG)


List of Customers:


Educational Qualifications


Name Of Institution

Marks Obtained

Diploma in Computer Technology


Higher Secondary (12th)

(2002 – 2003)

High School (10th) (2000 – 2001)

Sri Balaji Polytechnic College


Brindavan Mat. Hr. Sec School


Brindavan Mat. Hr. Sec School






Personal Information

Age & Date of birth                : 32yrs 04.11.1983

Gender                                : Male

Marital status                          : Married

Language known Speak         : English, Tamil, Malayalam, Telugu


Mr. T.V. Arasu                                                         Mr. Jagan

Datacom Consultants and Services,                           Satcom Technologies Pvt Ltd,

No 7, Lalithapuram Street,                                         403 Bhanu Enclave,

Royapettah,                                                                 Erragadda,

Chennai – 600 014                                                      Hyderabad- 500038


I hereby declare that the information furnished above is true to the best of my knowledge.

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