born 26 February 1978 in Worms / Rhein, Germany
civil status: married, no children
07/2008 – current
Serco Services GmbH & Serco Belgium SA
Placement as Network Operator on site for ESA/ESOC, Darmstadt, Germany responsible for
diagnosing of network and computer problems
monitoring of firewall, computer systems, networks and WAN connections,
initializing countermeasures against outages,
writing of short instructions,
first point of contact for users
monitoring of backups and productions of CDs and DVDs outside of regular business hours
entering and following up of tickets in Assyst ticketing system
07/2006 – 08/2006
Amadeus FiRe GmbH, Frankfurt, Germany
Placement as Customer Support Technician on site for Arcor AG & Co. KG responsible for
entering of outage reports into ticketing system (Remedy),
forwarding of requests to service technicians,
documenting of carrier feedback,
executing computer-aided performance tests.
01/2003 – 08/2005
Brady Deutschland GmbH, Langen, Germany
Employed as Service Technician for automated thermal transfer labeling systems responsible for
customer service and trouble shooting by way of email, phone or on location,
creation of user manuals,
creation of training documents,
software installations locally and network-based (Windows),
software support for products sold by Brady,
development of applications using Visual Basic 6.
development of add-ins for Microsoft Excel.
Installation of thermal transfer printers and scanner within fully automated assembly lines, e.g. automotive suppliers and pharmaceutical companies,
printer maintance in pre-specified intervals.
05/1998 – 08/1998
Vepro Computersysteme GmbH, Pfungstadt, Germany
Service Technician for computer systems
installation and commissioning of computer systems for medical applications in-house and on site,
customer support by phone, email and on site,
testing of new hardware for compliance with high standards of the medical sector,
setting up of computer networks.
08/2006 – 06/2008
Studies as “Staatlich geprüften Techniker“, subject Information Technology, focussing on computer systems and computer networks at Heinrich-Emanuel-Merck-Schule Darmstadt, Germany
Windows 2003 Server with Active Directory
Linux with Samba
administration of Windows XP
network services and protocols
programming using Microsoft Visual Studio C++, PHP with MySQL
Cisco CCNA certification
certified trainer for vocational trainees
documenting of IT infrastructure at Peter-Behrens-Schule Darmstadt and creation of IT compendium in the role of deputy project manager
implementation of education network [paedML - http://lehrerfortbildung-bw.de/netz/muster/linux/], creation of corresponding documents and training of administrators and teachers at Erich-Kästner-Schule Darmstadt within the frameworks of graduation project in the role of project manager
Administration of school network
08/1999 – 06/2002
ComLogic Systeme GmbH Darmstadt, Germany
Vocational training as Management Assistant in IT-Systems responsible for
desinging and implementing computer systems for computer systems with high computational requirements (Realimation Microstation, AutoCAD) for the development of e.g. virtual factories,
customer service by phone, email and on site
replacement for Head of Virtual Solutions in their absence,
planning and particapting in international fairs (IFA, Euromold, Musikmesse),
conceptual software development.
08/1994 – 06/1998
Karl-Kübel School of Technics in Bensheim, Germany
majoring in engineering
degree: Abitur (equivalent of A-levels)
Good knowledge of English (written and spoken)
- ITIL certificate.
Excellent to very good knowledge
Windows 2000 / XP Professional / Windows 7
Windows 2000 / 2003 Server
Microsoft Word, Excel and Visio 2003 and 2007
Microsoft Powerpoint, Outlook and Access 2003
Microsoft Visual Basic 6 and Visual C++ 6
PHP with MySQL
09/2005 – 06/2006
self studies of PHP and MySQL, acquiring of Linux knowledge
06/2002 – 01/2003
improvement of English knowledge and participation in a rhetoric class
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