CV: Network Operator



Personal information
Contact information
Candidate Profile
 Date Submitted:23-03-2014
 Last Modified:24-03-2014 (09:19)
Job information
 Current job:Network Operator
 Employment Term:Permanent
 Job location:Own country
 Date available:within 3months
 Industry:Satellite Operators
 KeywordsPlacement as Network Operator on site for ESA/ESOC, Darmstadt, Germany responsible for - diagnosing of network and computer problems - monitoring of firewall, computer systems, networks and WAN connections, - initializing countermeasures against outage

Personal Data

born 26 February 1978 in Worms / Rhein, Germany

nationality: German

civil status: married, no children


Professional Experience

07/2008 – current
Serco Services GmbH & Serco Belgium SA

Placement as Network Operator on site for ESA/ESOC, Darmstadt, Germany responsible for

  • diagnosing of network and computer problems

  • monitoring of firewall, computer systems, networks and WAN connections,

  • initializing countermeasures against outages,

  • writing of short instructions,

  • first point of contact for users

  • monitoring of backups and productions of CDs and DVDs outside of regular business hours

  • entering and following up of tickets in Assyst ticketing system


07/2006 – 08/2006
Amadeus FiRe GmbH, Frankfurt, Germany

Placement as Customer Support Technician on site for Arcor AG & Co. KG responsible for

  • entering of outage reports into ticketing system (Remedy),

  • forwarding of requests to service technicians,

  • documenting of carrier feedback,

  • executing computer-aided performance tests.


01/2003 – 08/2005
Brady Deutschland GmbH, Langen, Germany

Employed as Service Technician for automated thermal transfer labeling systems responsible for

  • customer service and trouble shooting by way of email, phone or on location,

  • creation of user manuals,

  • creation of training documents,

  • sales trainings,

  • software installations locally and network-based (Windows),

  • software support for products sold by Brady,

  • development of applications using Visual Basic 6.

  • development of add-ins for Microsoft Excel.

  • Installation of thermal transfer printers and scanner within fully automated assembly lines, e.g. automotive suppliers and pharmaceutical companies,

  • printer maintance in pre-specified intervals.


05/1998 – 08/1998
Vepro Computersysteme GmbH, Pfungstadt, Germany

Service Technician for computer systems

  • installation and commissioning of computer systems for medical applications in-house and on site,

  • customer support by phone, email and on site,

  • testing of new hardware for compliance with high standards of the medical sector,

  • setting up of computer networks.


08/2006 – 06/2008
Studies as “Staatlich geprüften Techniker“, subject Information Technology, focussing on computer systems and computer networks at Heinrich-Emanuel-Merck-Schule Darmstadt, Germany


  • Windows 2003 Server with Active Directory

  • Linux with Samba

  • administration of Windows XP

  • network services and protocols

  • programming using Microsoft Visual Studio C++, PHP with MySQL

  • project management

Additional qualifications:

  • Cisco CCNA certification

  • certified trainer for vocational trainees



  • documenting of IT infrastructure at Peter-Behrens-Schule Darmstadt and creation of IT compendium in the role of deputy project manager

  • implementation of education network [paedML -], creation of corresponding documents and training of administrators and teachers at Erich-Kästner-Schule Darmstadt within the frameworks of graduation project in the role of project manager

  • Administration of school network



08/1999 – 06/2002
ComLogic Systeme GmbH Darmstadt, Germany

Vocational training as
Management Assistant in IT-Systems responsible for

  • desinging and implementing computer systems for computer systems with high computational requirements (Realimation Microstation, AutoCAD) for the development of e.g. virtual factories,

  • customer service by phone, email and on site

  • replacement for Head of Virtual Solutions in their absence,

  • planning and particapting in international fairs (IFA, Euromold, Musikmesse),

  • conceptual software development.


08/1994 – 06/1998

Karl-Kübel School of Technics in Bensheim, Germany


  • majoring in engineering

  • degree: Abitur (equivalent of A-levels)


Language Skills

Good knowledge of English (written and spoken)


IT Skills / Certification

- ITIL certificate.


Excellent to very good knowledge

  • Windows 2000 / XP Professional / Windows 7

  • Windows 2000 / 2003 Server

  • Linux

  • Microsoft Word, Excel and Visio 2003 and 2007

  • OpenOffice 2.0

  • Lotus Notes


Good knowledge

  • Microsoft Powerpoint, Outlook and Access 2003

  • Microsoft Visual Basic 6 and Visual C++ 6

  • PHP with MySQL


Times without employment

09/2005 – 06/2006

self studies of PHP and MySQL, acquiring of Linux knowledge


06/2002 – 01/2003

improvement of English knowledge and participation in a rhetoric class

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