PROJECT MANAGER/BUSINESS ANALYST
Air Force veteran who possesses the drive to understand details of position and own the process. Demonstrates strong knowledge of process improvement implementation, project planning, project management, and process mapping. Interacts professionally with a diverse group of executives, managers, and subject matter experts. Excellent verbal and written communication skills and attention to detail.
Core competencies include:
ISO 9001:2008 Quality Lead Auditor
Sarbanes-Oxley IT and Finance Auditing
Microsoft Visio Process Mapping 2007, 2010
Six Sigma Specialist
Process Improvement Champion
Microsoft SharePoint 2007, 2010
Project Management Methodology
Policy and Procedure Writing
Independent Contractor, Halo Smart Labs, Pineville, NC 2016-2017
Identify process gaps and perform gap resolution in a smart smoke detector start up organization. Create high level SOPs and low level work instructions across all departments of the organization. Aid in the performance of app development and technical testing. Design ground up shipping and receiving department, returns, and sales order life cycle processes. Revamp document control across company through structured planning, template formation and education of best practices.
Employ process improvement techniques around manufacturing processes to improve production times and product quality
Develop, maintain, and complete project plans for FCC and UL testing utilizing TeamGantt and JIRA software
Sr. Business Systems Analyst
Contractor, PSG, Time Warner Cable, Charlotte, NC 2015-2016
Create new firewall intake process in preparation of AlgoSec firewall management tool implementation to improve company PCI compliance audit results. Coordinate SOW and project phases with AlgoSec vendor project team to ensure smooth conversion between tools. Perform project planning and execution on AlgoSec project as well as conception of future firewall improvement projects.
Implement multiple processes for the RSA Archer governance, risk and compliance tool in the Enterprise Information Security department to improve PCI compliance on external and internal audit results.
Extensive utilization of Microsoft Visio 2010 and SharePoint 2010 to manage documentation and risk mitigation as well as creating process flows
Wells Fargo Home Mortgage, Charlotte, NC 2011-2015
Manage all activities in a project life-cycle (initiating, planning, executing/controlling, and closing) associated with projects for the Servicing and Data Analytics department. Document business partner’s technical requirements for new Loss Mitigation and Foreclosure reports and changes to existing reports utilizing Business Requirements Documents. Manage Single Point of Contact project management team process to include process mapping and process improvement. Work closely with Risk Management to resolve gaps, reduce risk and to meet or exceed audit standards. Design communication and training strategies, including identifying the appropriate learning process and timing.
Volunteer Coordinator for Wells Fargo’s Green Team; Organize and attend multiple volunteer events with local Not for Profit agencies to promote Wells Fargo’s commitment to the environment. Reside on planning committee for city wide conservation project.
Process mapping utilizing Visio to perform process improvement by creating and updating processes within the Single Point of Contact project management group
Business Process Analyst
Independent Contractor, Vital Media, Fort Mill, SC 2011
Identified key process areas and observed current operations to identify gaps and areas of improvement. Interviewed employees from all departments on roles and processes to create new and updated existing process documentation. Created Roles and Responsibilities matrix to aid in gap awareness and future organizational structure. Implemented Stage Gate model for Research & Development team.
Utilized process mapping via Visio to create the flow of data throughout the organization
Trained Sr. Management on project management to aid in project fulfillment
Provided guidance on continual improvement following the identification of areas of improvement and change implementation
Business Process Analyst
DigitalGlobe, Longmont, CO 2008-2010
Provided thorough analysis of process problems based on process maps, and information gathered about the process. Performed process mapping, utilizing Visio and PowerPoint, for multiple business divisions. Sarbanes Oxley (SOX) Finance and IT auditor to include auditing JIRA and the System Development Lifecycle Processes (SDLC). Project leader for major reorganization of document control throughout the organization to improve compliance and functional structure.
Created and maintained process document templates and procedures for 50% of the entire company
Performed the company’s first SOX Internal audit on the Travel & Expense process to ensure compliance to policies and procedures
Lead Auditor for ISO 9001:2008 Quality Management System (QMS) leading to 90% success rate
Trained employees on content and proper control of the company’s process documents
Systems Engineer I & II
Raytheon, Aurora, CO 2004-2008
Created and maintained operational manuals to support the mission to include training course development. Provided document review and resolved technical systems engineering and integration issues. Worked together with outside agencies to deliver products on time and to customer’s specifications.
Performed significant coordination with subject matter experts to define satellite data flow and code interpretation to create operations manuals for on console satellite controllers
Lead Six Sigma team in improving quality and procedure within Standard Operating Procedures (SOP) development and training checklists to reduce training time and operator error
Played a crucial role in presenting documents to the customer during validation and verification efforts
Mission Control Operator 2005-2006
General Dynamics C4 Systems, Gilbert, AZ
Performed on-orbit crew support for STP-R1 satellite program. Accomplished mission control functions on the Air Force Satellite Control Network ground system. Directly involved in End-of-Life operations and follow up on end of mission. Responsible for creating and maintaining Work Instructions and various other operational documents for the Mission Operations Center.
Alcatel, European Space Operations Center, Darmstadt GmbH 2001-2002
Performed flight control testing, simulations, and readiness testing, and participated in launch of Europe’s newest environmental satellite. Certified in operations for two environmental satellites and highly proficient in finding software and payload problems and ensuring telemetry was within required limits.
Satellite System Operator
United States Air Force, Colorado Springs, CO 1997-2001
Responsible for developing all required operations documentation. Reviewed and investigated all real-world deficiencies. Maintained the Operations Review Panel to adjust the Ground System Operations Manual. Mentor for new personnel, taught roles and responsibilities, taught Satellite System Operators subject matter on space operations and procedures and formulated new training programs such as tests and scenarios. Performed real-time commanding procedures and ensured satellite telemetry was within specified limits.
Identify and administer corrective action to on-console operators when operational errors occurred
Performed continuous improvement with quarterly operations manual reviews
Promoted preventive measures by fielding manual process suggestions, implementing process change and updating operations manuals
Professional Certifications and training
Space Systems Operations Specialist Course
Satellite System Operator Training Course
Instructor Certification Program
Airman Professional Development Seminar
Telemetry, Tracking, and Commanding Course
Satellite Controller Training
Principals of Systems Engineering
Fundamentals of TCL Coding
Environmental Health and Safety Auditing
·Wells Fargo Servicing Project Management Courses
Wells Fargo Servicing Six Sigma Courses
·ISO 9001:2008 QMS Auditor/Lead Auditor Certified
ISO 9001:2000 Internal Auditor Certification
Six Sigma Specialist Training
Microsoft Office SharePoint Designer 2007-Level I
When to Initiate Corrective Action
Harnessing the Power of Preventive Action
Environmental Health and Safety Auditing
Air Force Instructor Certification Program
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