Mission Success Engineer

Mission Success Engineer

ThrustMe

Paris, France

As a Mission Success Engineer (M/F) at ThrustMe, you will be responsible for management of the technical relationship with the clients that arise after hardware delivery. You are the point of contact for any client-related inquiry relating to the products they use, the products performance, and any points not directly related to operations or hardware integration.

You will work within the Space Missions team, ensuring the clients are taking care of from the moment they receive the hardware and throughout the lifetime of the product.

Main tasks and responsibilities:

• Management of technical client relationships;
• Independently answer technical client requests;
• Represent the internal experts, ensure the right people on both sides are present to effectively solve issues;
• Understand the technical issues and solutions found, document them for internal and external use;
• Setup processes and feedback loops with clients using the product, ensuring continued improvement;
• Ensuring continued client satisfaction;
• Evaluate fleet performance, track agreed-upon performance metrics with clients.

Required skills and qualifications:

• Master’s degree in mechanical, aerospace engineering, electronics engineering, or similar;
• 2+ years of experience in a similar role, or as a systems engineer;
• Strong fundamentals, allowing understanding of satellite and propulsion system integration, inner-workings, and practical use-cases;
• Strong communicator, ability to put the technical language into words for higher level audiences;
• Communicates in English fluently. French is a plus (A2 level or more).