Customer Quality Engineer

Customer Quality Engineer

Enpulsion

Vienna, Austria

ENPULSION is looking for a Customer Quality Engineer, responsible for managing customer quality topics throughout the product development life-cycle of our electric propulsion systems. The role will be the key interface between our customers and internal teams, ensuring timely resolution of non-conformances and alignment with technical and quality standards. This includes driving continuous improvement by incorporating customer feedback and supporting product assurance at every development milestone.

Key responsibilities:

• Serve as the primary point of contact for customer communication related to product quality.
• Identify and manage quality-related risks throughout the development process.
• Monitor and control product requirements to ensure alignment with customer and internal standards.
• Support and coordinate test campaigns during product development phases.
• Investigate, manage, and resolve customer-reported non-conformances (NCs) related to product quality.
• Apply established quality tools and methodologies (8D, 5Why, Pareto, etc.) to support effective problem-solving.
• Review and approve quality-related documentation and ensure completeness and accuracy.
• Design, implement, and monitor quality training programs to strengthen awareness among customer-facing teams.
• Lead cross-functional teams to drive product and process improvements based on customer feedback.
• Ensure adherence to internal and external quality standards throughout the development lifecycle.
• Conduct independent quality audits during product development phases.
• Manage and maintain all quality-relevant documentation in line with internal procedures.
• Prepare and deliver clear and well-structured technical documentation.
• Ensure structured feedback from customers is captured and integrated into continuous improvement processes.

Your profile:

• 5+ years of professional experience in Aerospace or related industry with an appropriate technical or scientific education (FH/University or HTL – preferably master’s in engineering, Physics or Mechanical Engineering).
• 2+ years of hands-on experience in product quality roles.
• Proven experience applying quality management tools (FMEA, 8D, 5Why, Ishikawa,..).
• Familiarity with electric propulsion systems for satellite applications is a strong advantage.
• Experience working with ECSS quality standards is preferred.
• Solid understanding of basic electronics design and functionality.
• Strong communication skills in written and spoken English.
• Willingness and ability to share ideas, offer critical feedback, and contribute to team discussions.
• Independent, proactive, well-organized, and self-motivated working style.
• Enthusiasm for contributing to a fast-paced, growing space technology company.