Product Assurance Manager

Product Assurance Manager

SWISSto12

Lausanne, Switzerland

Job requirements

• Extensive experience in a Quality function working on high-technology hardware products, preferably for 5 years or more;
• Master ISO 9001 norm;
• In depth knowledge of methodologies of quality assurance and standards;
• Experience with the design, manufacturing, testing, qualification, and delivery of space hardware which achieves customer requirements;
• An understanding of Space related practices, procedures, processes, and standards;
• Good knowledge and practice of ECSS and MIL-STD normative systems;
• Demonstrated ability to take the lead in areas of Product Assurance and Quality;
• Excellent customer focus with experience with managing customer and supplier interfaces;
• Autonomous and proactive working style with excellent working organization and ethics;
• Excellent communication skills and ease at working across different cultures and different levels of an organization;
• Excellent writing and reporting skills;
• Bachelor’s degree in engineering, physics, or a comparable qualification;
• Language: Fluent English is a prerequisite, skills in French are a plus;
• Knowledge of the ESA Industry Alert system and the GIDEP system is a plus;
• Experience with EN 9100, ISO 13485 or ISO/TS 16949 is an asset.

Job responsibilities

• Act of main point of contact for the customer for all PA matters on the spacecraft program;
• Produce PA/QA management plans for the execution and delivery of spacecraft and payload system programs;
• Draft and implement quality assurance policies and procedures within the company and ensure compliance with applicable space industry standards, customer specifications and overall regulations;
• Work with the Program Managers to deliver programs effectively, efficiently and with customer satisfaction;
• Review requirements, specifications and technical design documents;
• Work with the Programs and Engineering colleagues on deepening the understanding of the products and technical processes to drive the definition of quality metrics, requirements, and improvements thereof;
• Participate in various project review meetings as well as formal milestone reviews with customers to ensure that requirements are being met;
• Support the process of risk management, contribute to maintaining the risk register;
• Plan and perform audits and manage corrective actions to validate business processes and identify opportunities as a part of a continuous improvement culture;
• Track, manage, coordinate resolution of non-conformances reports (NCRs) and anomalies;
• Track and manage RFDs and RFWs;
• Contribute to the definition, implementation and management of a configuration management system for spacecraft and payload systems activities;
• Track and report quality assurance metrics to inform of status and improve operations;
• Provide PA/QA reporting to the SWISSto12 program managers as well as management and external customers;
• Manage PA documentation for programs;
• Contribute to the coaching and training of colleagues on quality engineering topics;
• Interact with suppliers in Quality/Product Assurance matters;
• Support in-house Quality Management System activities.