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Wed, 25 Apr 2018 11:10:01 +0000
The House of Representatives approved legislation April 24 that would reform commercial remote sensing regulation and create a licensing regime for “non-traditional” commercial space activities. SpaceNews.com
Wed, 25 Apr 2018 01:25:18 +0000
Air Force Secretary Heather Wilson made news last week at the Space Symposium with major announcements on the reorganization of Space and Missile Systems Center and the standup of a new office to eliminate bottlenecks in the system. SpaceNews.com
Wed, 25 Apr 2018 01:11:07 +0000
Iceye, the Finnish company flying a Synthetic Aperture Radar (SAR) microsatellite, forged an alliance with Ursa Space Systems, a firm that offers economic insights from geospatial data. SpaceNews.com
Tue, 24 Apr 2018 21:20:22 +0000
Countering WMDs is a major intelligence fusion challenge. Thomas: “Even for an organization that prides itself in agility, which we do, this is some incredibly problem solving.” SpaceNews.com
Tue, 24 Apr 2018 20:23:58 +0000
Geospatial data companies are focusing intently on acquiring satellite imagery quickly and speeding data delivery to customers. SpaceNews.com
Tue, 24 Apr 2018 20:14:24 +0000
The light-lift Vega rocket is Europe’s vehicle of choice for small satellites, but has mainly launched spacecraft weighing hundreds of kilograms. While that’s smaller than what Arianespace normally launches on an Ariane 5 or Soyuz, it’s not the “small” that people generally think of when they think smallsats. SpaceNews.com
Tue, 24 Apr 2018 18:09:21 +0000
Lockheed Martin executives said April 24 they are confident they will win an Air Force competition for the next set of GPS 3 navigation satellites as questions swirl about what other companies, if any, submitted proposals. SpaceNews.com
Tue, 24 Apr 2018 15:42:28 +0000
An Ariane 5 launch has been cancelled after an unexplained problem with an Indian space agency satellite that was supposed to ride on the mission. SpaceNews.com
Tue, 24 Apr 2018 14:34:24 +0000
In its quest for cutting edge commercial solutions to military problems, the U.S. Defense Innovation Unit Experimental (DIUx) is not ignoring the talents of traditional government contractors. SpaceNews.com
Tue, 24 Apr 2018 02:47:23 +0000
Speedcast’s revenues more than doubled in 2017 as the satellite network operator began leveraging its acquisitions of U.S. companies Harris CapRock and UltiSat. SpaceNews.com
Tue, 24 Apr 2018 01:18:18 +0000
NGA Director Cardillo: “I want the market to work … but government shouldn’t be their first customer. We should be their second customer.” SpaceNews.com
Mon, 23 Apr 2018 23:00:57 +0000
NASA’s new administrator said he’s “very excited” about leading the space agency as he takes office after an extended confirmation process. SpaceNews.com
Mon, 23 Apr 2018 19:24:12 +0000
USD Kernan: "we really haven’t taken all the advantage we can of technology.” SpaceNews.com
Mon, 23 Apr 2018 19:01:42 +0000
Wilson sat down with SpaceNews at the recent Space Symposium in Colorado Springs to discuss the ongoing reorganization of the Space and Missile Systems Center, space investment priorities and her plans to secure congressional support for budgets and management reforms. SpaceNews.com
Mon, 23 Apr 2018 17:54:23 +0000
In the months preceding the launch of Avanti’s Hylas-4 satellite, the British operators didn’t mince words when it described the importance of a successful mission as “critical.” SpaceNews.com
Mon, 23 Apr 2018 12:23:19 +0000
"We are trying to effectively link air, land, sea and space. The geospatial context on the ground may give you some type of indications and warning of something happening in space," said Chirag Parikh, director of NGA's Office of Source Strategies. SpaceNews.com
Mon, 23 Apr 2018 00:53:45 +0000
NASA’s next administrator, Jim Bridenstine, is set to be sworn into office April 23 as the space industry breathes a sigh of relief that his extended confirmation process is finally over. SpaceNews.com
Sun, 22 Apr 2018 23:31:54 +0000
Within the top five space contractors, from 2011 to 2017, ULA surpassed Boeing and became the top overall vendor. SpaceNews.com
Sat, 21 Apr 2018 16:53:32 +0000
"Other transactions authorities" allow the Air Force to go faster to prototyping. SpaceNews.com
Fri, 20 Apr 2018 23:19:54 +0000
GEOShare, a Lockheed Martin subsidiary matching missions with orbital slots in an effort to boost satellite sales, has signed up over 150 missions and over 100 orbital locations, said Lon Levin, GEOShare president and chief executive. SpaceNews.com
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  • Network Operations Centre Technician (Ground Operator)

     


     

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    Job Description
    TitleNetwork Operations Centre Technician (Ground Operator)
    Job codeG017/ESOCOCCI/1296
    Job posted on01/12/2017 (modified on 08/01/2018)
    LocationDarmstadt
    CountryGermany
    EducationBachelor
    Contract typePermanent
    Start date>3months
    Job Description

    For our activities in the European Space Agency (ESOC), we are currently seeking to employ a highly motivated and enthusiastic Network Operations Centre (NOC) Technician to work in an exciting innovative international environment.

    The NOC Technician will be part of an integrated team which provides 24/7 monitoring and control of Telemetry, Tracking and Command (TT&C) stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESA's European Space Operations Centre in Darmstadt, Germany.

    The team, located in the ESOC Network Operations Centre, provides support using a variety of computer and network hardware and software.

    The NOC acts as the first point of contact for users, missions/projects and second line support teams.

     

    Main responsibilities

    Your main tasks and responsibilities as NOC Technician will include:

    Liaise with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities.

    Supervise and coordinate scheduled support activities.

    Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems.

    Schedule Ground Stations and OCC facilities in real-time (outside normal working hours).

    Configure and monitor station configurations for satellite passes as well as data transmissions and performance.

    Respond immediately to any anomaly affecting operations; relevant procedures shall be initiated and 1st line maintenance activities executed as required in order to restore operations. Document and track anomalies, call out 2nd/3rd party support/escalate and follow-up on incident resolution.

    Reporting and documentation.

    Act as first line of contact for users of critical systems.

    Provide 1st line computer and network support to all eligible users – including incident, problem, change request and user request/complaints handling.

    Actively monitor all operational IT systems, applications and networks and react immediately on potential issues or outages by:

    Logging and escalating incident tickets according to procedure;

    Identify the impacted services/users and inform all relevant parties;

    Initiate incident resolution or mitigating actions to restore the service asap;

    Call out/escalate to 2nd line support or external providers according to procedure;

    Follow-up on incident resolution/progress and inform interested parties of the status;

    Prioritise work according to criticality of systems, schedules and targets.

    Operation, fault finding and repair on the network and on active network components (CISCO) using Ethernet and TCP/IP protocols and by logging on/commanding active network components.

    In line with procedures perform contingency and scheduled re-configurations, hardware and software maintenance, test and remedial activity, so as to minimise resource impact.

    Perform various housekeeping/administrative duties.

    Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service.

    Provide round the clock cover in a rotating shift pattern, with adequate information handover between shifts.

    Maintain a log of all relevant activities and events.

    Attend user meetings, briefings, user groups and workshops as required.

     

    Ideal candidate

    The ideal candidate would have the following education, background or qualifications:

    Experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station;

    Sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints;

    Understanding of Local and Wide Area Network (Intranet, Internet) communications;

    Decisiveness and accountability;

    Interest in and ability to coach / train other staff;

    Fluency in English (spoken and written);

    Some knowledge of VMS, Unix, Console Works, NetBackup, CD-ROM production, CiscoWorks, HP-OV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools;

    Have a good understanding of IT security:concepts, technology and best practices;

    Have a good understanding of IT networking:WAN/LAN concepts, technology and troubleshooting

    Knowledge of ITIL , certification a plus;

    Strong service ethic – responsive and courteous when handling user calls;

    Problem Solving aptitude-knowledge of, or proven abilityof linear fault-finding, diagnosis and resolution methodology;

    PC literacy: MS Office Products, Lotus Notes;

    Familiarity with operational environments;

    Team-player, able to interface with technical and management personnel.

    Note: This is a 24/7 position - candidates must be able to work rotating shifts.

    All applicants must hold a current valid work permit for Germany or be EU nationals.

    -------------

    Important

    Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

    Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

    Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

    For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

    Data Protection:

    When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

    You may submit a written request revoking your consent to this agreement at any time.

     

    About the company

    Serco Services GmbH, part of the Serco Group, is a multi-national service provider with over 50,000 employees worldwide.

    Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

    What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

    Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

    If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

    Web Pagehttps://careershub.serco.eu/members/?j=1296&ATSI=serco&jobboard=SpaceCareers&c=vacancyposter
    Contact information
    CompanySerco Group Plc
    Contact nameAlina Cantoriu
    AddressSerco Services GmbH
    Lise-Meitner-Str. 10
    Darmstadt
    64293
    EmailAlina.Cantoriu@serco.com
    Web Pagehttps://www.serco.eu/


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