Latest Space News
Wed, 24 Jan 2018 03:16:52 +0000
This op-ed originally appeared in the Jan. 15, 2018 issue of SpaceNews magazine. The creation of the $30 million Google Lunar X Prize competition in 2007 was a masterstroke to incentivize bold new dreams of commercial space ventures beyond Earth orbit. The competition was built on the legacy of the $10 million Ansari X Prize […] SpaceNews.com
Tue, 23 Jan 2018 23:48:23 +0000
Former NSC official Jon Wolfsthal: “If we’re going to threaten the use of nuclear weapons in response to a cyber attack, why aren’t we investing more money in our own cyber capability?” SpaceNews.com
Tue, 23 Jan 2018 23:42:27 +0000
In a deal struck Monday, Congress passed its fourth continuing resolution since late September to keep the government funded at last year's levels. SpaceNews.com
Tue, 23 Jan 2018 21:01:12 +0000
Eutelsat CEO Rodolphe Belmer, who ran the French film and television studio Canal Plus before taking the helm of the world’s third largest satellite fleet operator, has joined the board of directors of Netflix. SpaceNews.com
Tue, 23 Jan 2018 20:17:20 +0000
The foundation running the Google Lunar X Prize announced Jan. 23 that the $20 million grand prize for a commercial lunar lander will expire at the end of March without a winner. SpaceNews.com
Tue, 23 Jan 2018 18:12:21 +0000
Morten Tengs, Telenor Satellite’s CEO, says direct-to-home (DTH) broadcasting is still the largest revenue generator for the operator, but Thor-7 now has “a substantial maritime datacom business,” as well as some land-based customers in the Middle East. SpaceNews.com
Tue, 23 Jan 2018 17:22:40 +0000
The successful launch of Rocket Lab's Electron rocket Jan. 20 also tested a kick stage designed to circularize the orbits of its satellite payloads. SpaceNews.com
Tue, 23 Jan 2018 04:17:07 +0000
The first federal government shutdown in more than four years came to a swift end Jan. 22 but served as a warning of what a future shutdown could do to both government and commercial space efforts. SpaceNews.com
Tue, 23 Jan 2018 03:35:56 +0000
As Kepler approaches the end of its life, NASA’s next mission to search for exoplanets is gearing up for launch. Technicians are completing final tests on the Transiting Exoplanet Survey Satellite (TESS), a NASA mission scheduled for launch this spring. SpaceNews.com
Mon, 22 Jan 2018 19:45:31 +0000
CSIS: From 2013 to 2015, contracts on space products plummeted by 56 percent, and R&D fell by 47 percent. SpaceNews.com
Mon, 22 Jan 2018 19:38:02 +0000
Kepler Communications, a Canadian startup designing a low-Earth-orbit constellation for satellite connectivity, says its first satellite is performing as expected following a Jan. 19 launch on China’s Long March 11 rocket. SpaceNews.com
Mon, 22 Jan 2018 15:35:11 +0000
SpaceX and mobile satellite services provider Iridium, now halfway through deploying the Iridium Next constellation, are preparing for their fifth mission on March 18 from Vandenberg Air Force Base in California. SpaceNews.com
Sun, 21 Jan 2018 02:20:14 +0000
Rocket Lab announced Jan. 20 that the second launch of its Electron small rocket was a success, reaching orbit and deploying three cubesats. SpaceNews.com
Sat, 20 Jan 2018 18:56:18 +0000
The SBIRS GEO Flight 4 satellite flew aboard a U.S. Air Force Atlas 5 rocket. This was the 75th launch carried out by the Atlas 5. SpaceNews.com
Sat, 20 Jan 2018 06:01:46 +0000
As the federal government begins its first shutdown in more than four years Jan. 20, NASA's operating plans are little changed from that earlier shutdown, with most agency employees set to be furloughed. SpaceNews.com
Fri, 19 Jan 2018 21:27:50 +0000
Details about how NASA will implement a space policy directive regarding a human return to the moon will be in the agency's 2019 budget request, scheduled for release as soon as early February. SpaceNews.com
Fri, 19 Jan 2018 18:54:25 +0000
California Assembly Appropriations Committee backs plan to create a California Aerospace and Aviation Commission to recommend action the governor and state legislature could take to retain jobs and encourage the industry's growth. SpaceNews.com
Fri, 19 Jan 2018 17:57:20 +0000
Defense Secretary Jim Mattis: “In space we will do our best to deter. But for right now, it’s about sizing up the problem." SpaceNews.com
Fri, 19 Jan 2018 15:46:13 +0000
Shortly after a Finnish company successfully launched the country’s first commercial SAR microsatellite, Finland’s president signed the country’s first comprehensive space legislation. SpaceNews.com
Fri, 19 Jan 2018 03:20:10 +0000
A Senate committee voted on party lines Jan. 18 to advance the nominations of individuals to lead NASA and the National Oceanic and Atmospheric Administration, although with no clear indication of when, or if, they will be confirmed by the full Senate. SpaceNews.com
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  • Network Operations Centre Technician (Ground Operator)

     


     

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    Job Description
    TitleNetwork Operations Centre Technician (Ground Operator)
    Job codeG017/ESOCOCCI/1296
    Job posted on01/12/2017 (modified on 19/01/2018)
    LocationDarmstadt
    CountryGermany
    EducationBachelor
    Contract typePermanent
    Start date>3months
    Job Description

    For our activities in the European Space Agency (ESOC), we are currently seeking to employ a highly motivated and enthusiastic Network Operations Centre (NOC) Technician to work in an exciting innovative international environment.

    The NOC Technician will be part of an integrated team which provides 24/7 monitoring and control of Telemetry, Tracking and Command (TT&C) stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESA's European Space Operations Centre in Darmstadt, Germany.

    The team, located in the ESOC Network Operations Centre, provides support using a variety of computer and network hardware and software.

    The NOC acts as the first point of contact for users, missions/projects and second line support teams.

     

    Main responsibilities

    Your main tasks and responsibilities as NOC Technician will include:

    Liaise with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities.

    Supervise and coordinate scheduled support activities.

    Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems.

    Schedule Ground Stations and OCC facilities in real-time (outside normal working hours).

    Configure and monitor station configurations for satellite passes as well as data transmissions and performance.

    Respond immediately to any anomaly affecting operations; relevant procedures shall be initiated and 1st line maintenance activities executed as required in order to restore operations. Document and track anomalies, call out 2nd/3rd party support/escalate and follow-up on incident resolution.

    Reporting and documentation.

    Act as first line of contact for users of critical systems.

    Provide 1st line computer and network support to all eligible users – including incident, problem, change request and user request/complaints handling.

    Actively monitor all operational IT systems, applications and networks and react immediately on potential issues or outages by:

    Logging and escalating incident tickets according to procedure;

    Identify the impacted services/users and inform all relevant parties;

    Initiate incident resolution or mitigating actions to restore the service asap;

    Call out/escalate to 2nd line support or external providers according to procedure;

    Follow-up on incident resolution/progress and inform interested parties of the status;

    Prioritise work according to criticality of systems, schedules and targets.

    Operation, fault finding and repair on the network and on active network components (CISCO) using Ethernet and TCP/IP protocols and by logging on/commanding active network components.

    In line with procedures perform contingency and scheduled re-configurations, hardware and software maintenance, test and remedial activity, so as to minimise resource impact.

    Perform various housekeeping/administrative duties.

    Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service.

    Provide round the clock cover in a rotating shift pattern, with adequate information handover between shifts.

    Maintain a log of all relevant activities and events.

    Attend user meetings, briefings, user groups and workshops as required.

     

    Ideal candidate

    The ideal candidate would have the following education, background or qualifications:

    Experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station;

    Sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints;

    Understanding of Local and Wide Area Network (Intranet, Internet) communications;

    Decisiveness and accountability;

    Interest in and ability to coach / train other staff;

    Fluency in English (spoken and written);

    Some knowledge of VMS, Unix, Console Works, NetBackup, CD-ROM production, CiscoWorks, HP-OV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools;

    Have a good understanding of IT security:concepts, technology and best practices;

    Have a good understanding of IT networking:WAN/LAN concepts, technology and troubleshooting

    Knowledge of ITIL , certification a plus;

    Strong service ethic – responsive and courteous when handling user calls;

    Problem Solving aptitude-knowledge of, or proven abilityof linear fault-finding, diagnosis and resolution methodology;

    PC literacy: MS Office Products, Lotus Notes;

    Familiarity with operational environments;

    Team-player, able to interface with technical and management personnel.

    Note: This is a 24/7 position - candidates must be able to work rotating shifts.

    All applicants must hold a current valid work permit for Germany or be EU nationals.

    -------------

    Important

    Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

    Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

    Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

    For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

    Data Protection:

    When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

    You may submit a written request revoking your consent to this agreement at any time.

     

    About the company

    Serco Services GmbH, part of the Serco Group, is a multi-national service provider with over 50,000 employees worldwide.

    Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

    What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

    Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

    If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

    Web Pagehttps://careershub.serco.eu/members/?j=1296&ATSI=serco&jobboard=SpaceCareers&c=vacancyposter
    Contact information
    CompanySerco Group Plc
    Contact nameAlina Cantoriu
    AddressSerco Services GmbH
    Lise-Meitner-Str. 10
    Darmstadt
    64293
    EmailAlina.Cantoriu@serco.com
    Web Pagehttps://www.serco.eu/


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