Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.
Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.
Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe.
For our activities in the European Space Agency, we are currently seeking to employ a highly motivated and enthusiastic Maintenance Team Leader to work in an exciting innovative international environment
The role will be part of a newly established Network Operations Centre (NOC) tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command (TT&C) stations of the ESTRACK ground station network.
The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users.
It provides Ground Operations, Operational IT and Operational Control Centre services and acts as single point of contact for real-time service requests from ESTRACK customers.
The hardware maintenance team looks after the operational IT hardware, the local data centres and wiring centres as well as the operational control rooms on site.
Full details on application.
Relocation assistance provided (if applicable).
The main tasks of the Maintenance team leader will be:
· Lead the Operational IT/control room maintenance team;
· Supervise and coordinate the activities of the team:
o Hardware installations;
o Hardware maintenance and support;
o Mechanical integration;
o Electrical safety testing;
o Cable installation, testing and patching;
o Spare part management;
o Shipping and handling of equipment deliveries;
o Configuration management;
o Preventive maintenance;
o Control room refurbishment.
· Maintain procedures and documentation;
· Incident handling;
· Support of LEOP (launch and early orbit) activities (including occasional shift work);
· Support the management of the operational services;
· Providing training for junior team members;
· Act as an interface to the customer;
· Project management for refurbishment project/engineering activities.
Applicants need to have a solid background in IT/operational support and experience in leading a support team in a critical 24/7 environment.
Experience in a spacecraft operations/ground station environment is a plus.
You will possess the following qualities:
Solid experience with project management, Prince2 or PMP certification preferred;
Excellent knowledge of common data centre infrastructures, including wiring concepts, cooling and power distribution;
Fluent in English, both in speech and writing;
Self-starter, able to work independently with little or no supervision;
Pro-active and confident personality with good persuasive skills;
Team-player, able to interface with technical and management personnel;
Well-organised, able to prioritise and manage several tasks in parallel;
Able to work on shifts occasionally;
Solid IT knowledge, including common hardware, networking concepts and common tools and software applications;
Service mentality and solid understanding of a KPI driven service environment;
Able to write and present documentation, procedures and training material/presentations;
Experience in coordination and supervision of teams;
PC literacy: MS Office Products, Lotus Notes.
All applicants must hold a current valid work permit for Germany or be EU nationals.
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.
When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.
You may submit a written request revoking your consent to this agreement at any time.
About the company
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 60,000 employees worldwide.
Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.
What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.
Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you