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  • Service Manager

     


     

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    Job Description
    TitleService Manager
    Job codeSES0489
    Job posted on05/11/2014 (modified on 12/03/2015)
    LocationBetzdorf
    CountryLuxembourg
    EducationMaster
    Contract typePermanent
    Start dateimmediately
    Job Description

    Service Manager

    Ref SES0489
    Region Europe
    Location Luxembourg - Betzdorf
    Company SES
    Category Ground / Terrestrial Engineering
    Position Staff
    Published 2014-11-04

     


     

    Context


    SES Techcom services is levering on the technical expertise accumulated within the SES Group by operating satellites for more than 25 years and provides technical services to the Satellite Industry on a worldwide basis.
    In order to support its growth, SES Techcom Services has a need for an additional Service Manager.
     
     
     
    As Service Manager within SES TechCom Services, your are supporting the attraction and are responsible for the successful management and provisioning of service contracts. Your are responsible for identifying the required resources and manage the various internal/external contractors and suppliers in an integrated approach towards the Customers.
    Your  mission consists in the successful management of various services that will support SES TechCom  to generate recurrent revenues based on multi-year service agreements in various domains like equipment/system hosting, satellite teleport services, satellite VSAT network services. Your customers may be of commercial and/or institutional nature.
    On a day-to-day basis, you will mainly collaborate with the SES technical and commercial entities.

    Responsibilities

    • Support the attraction of contracts by supporting the various ‘request for proposal’ phases like proposal preparation, proposal handover and negotiation, contract set-up.
       
    • Takeover or set-up services that follow a project phase, thus requiring the close collaboration with the Project Manager in charge of the project phase
       
    • Case dependent, also support and/or manage the project phase
       
    • Manage Customer relationships.
       
    • Either support or be responsible to:
      o Write, coordinate, negotiate and maintain service agreements (KPI based) with suppliers and subcontractors being either SES-internal or external entities
      o Write, coordinate, negotiate and maintain service agreements with Customers being either SES-internal or external commercial/institutional entities
      o Provide – when contractually agreed – service reports presenting past activities, achievements and upcoming objectives
       
    • Interface Customers and collect requirements for the set-up, monitoring and updating of Service Level Agreements.
       
    • Use professional project management tools and other usual office tools as appropriated to report and document service and/or project realizations
       
    • Support or manage the set-up of cost/pricing sheets in the frame of proposal set-up and with respect to contract realizations.
       
    • Coordinate with other functions (Project Control, Legal, Finance) for the transparent and effective realization of the services
       
    • Support the yearly preparation of SES TechCom Operational Expenses budgets
       
    • Provide inputs for internal weekly reports including inputs into timesheet reporting systems
       
    • Follow-up and understand the evolution of products and systems market in the domains of interest
       
    • Promote the SES TechCom Products and Services in the Satellite Industry and Satellite Communication Markets.
       
    • Travel as required to visit Customers, Vendors, Partners and attend exhibitions, conferences, workgroup meetings as deemed necessary.

    Experience / Qualifications

    • Have a university degree in RF, Electronics, Telecommunications Engineering, Information Technology or equivalent
       
    • Have a working experience in engineering, implementation, monitoring of telecommunications systems/services
       
    • Have proven project/service management experience, whereas the management of VSAT systems (star and/or meshed topology) would be considered as an advantage
       
    • Be able to integrate into and/or lead cross-functional and multi-national teams
       
    • Have good communication capabilities, analytical sense, self-starting qualities, coordination and priority setting abilities;
       
    • Proactive approach towards existing and potential customers
       
    • Continuous Improvement mindset
       
    • Ability to work independently with minimal supervision
       
    • Fluency in English and a maximum of other languages
       
    • Experienced in the daily usage of office and communication software (Lotus Notes, MS Word, MS Excel, MS Powerpoint, MS Project…)

    Our Offer

    Competitive salary package, coupled with a diverse array of challenges and development benefits.

    SES is an Equal Opportunity and Affirmative Action Employer.

    This position reports to


    VP, Customer & Operations Services
    Web Pagehttp://www.ses.com/8233697/job-overview/apply/62970
    Contact information
    CompanySES
    AddressChâteau de Betzdorf
    Betzdorf
    Luxembourg
    L-6815
    Emailplease visit our website to apply online
    Web Pagehttp://www.ses.com


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