Latest Space News
Sat, 16 Jun 2018 19:45:35 +0000
The House Appropriations defense subcommittee approved $49.5 million to create a new “program of record for commercial satellite communications." SpaceNews.com
Fri, 15 Jun 2018 20:23:14 +0000
As the National Space Council prepares for its third public meeting, its activities to date have won widespread praise in the space community, even as there is some skepticism about the effectiveness of the council’s advisory group that will soon meet for the first time. SpaceNews.com
Fri, 15 Jun 2018 11:00:25 +0000
A House hearing on the reasons for cost and schedule problems with major NASA programs pointed blame at a wide variety of sources, from the tools used to track programs to the agency’s mindset to Congress itself. SpaceNews.com
Thu, 14 Jun 2018 19:59:03 +0000
Astranis, a startup developing geostationary satellites to offer broadband internet access, plans to equip its MicroGEO spacecraft with Bradford of the Netherland’s high performance green ECAPS thrusters. SpaceNews.com
Thu, 14 Jun 2018 17:56:47 +0000
Oxford Space Systems, a British startup that hopes to compete with space industry giants Harris Corp. and Northrop Grumman in the satellite component business, has raised 6.7 million British pounds ($8.9 million) from investors. SpaceNews.com
Thu, 14 Jun 2018 16:19:42 +0000
Outer space is the last frontier of human exploration. Unfortunately, the glory days of landing men on the moon are now a distant memory. So too are the memories of watching space shuttles rumble to life and roar to space fading away. That is poised to change and America is ready to lead the way. SpaceNews.com
Thu, 14 Jun 2018 14:09:04 +0000
The relay satellite which will facilitate China’s Chang’e-4 lunar far side landing mission late in 2018 has entered its intended halo orbit around Earth-Moon Lagrange point 2. SpaceNews.com
Thu, 14 Jun 2018 10:14:11 +0000
NASA Administrator Jim Bridenstine used a recent speech to lay out not just the recent space policy changes that directly affect NASA activities but other administration efforts that focus more on commercial space. SpaceNews.com
Wed, 13 Jun 2018 22:57:00 +0000
Both chambers want legislation that strengthens the U.S. military space posture, said Thornberry. The House and Senate are “not going to let up in our push to do better in space.” SpaceNews.com
Wed, 13 Jun 2018 21:34:01 +0000
Despite conditions that have deprived the Opportunity Mars rover of solar power, NASA officials said June 13 that they expected the long-lived spacecraft to survive an intense ongoing dust storm. SpaceNews.com
Wed, 13 Jun 2018 19:15:08 +0000
To receive FIRST UP Satcom, a weekly SpaceNews newsletter for satellite and telecom professionals, sign up here. SpaceNews.com
Wed, 13 Jun 2018 18:22:42 +0000
Defense Secretary Jim Mattis told reporters the Pentagon appreciates the congressional focus on space issues and is not being passive about space reforms, although he would like to see further debate on the pros and cons of reorganizing the military. SpaceNews.com
Wed, 13 Jun 2018 03:28:58 +0000
NASA Administrator Jim Bridenstine says he’s pushing to have a current NASA center director and former astronaut be nominated to be his deputy. SpaceNews.com
Tue, 12 Jun 2018 20:39:06 +0000
While Angola’s first telecom satellite, Angosat-1, failed not long after reaching orbit late last year, the sub-Saharan African nation will get a second shot at satellite ownership with the planned 2020 launch of Angosat-2. SpaceNews.com
Tue, 12 Jun 2018 20:21:38 +0000
A fiscal year 2019 spending bill approved by a Senate appropriations subcommittee June 12 offers $21.3 billion for NASA, including funding for several missions slated for cancellation in the administration’s budget request. SpaceNews.com
Tue, 12 Jun 2018 19:34:11 +0000
As the Federal Communications Commission nears a decision on the use of C-band satellite spectrum, it and several other U.S. agencies are weighing a broader strategy for the nation’s spectrum. SpaceNews.com
Tue, 12 Jun 2018 16:46:37 +0000
Sen. David Perdue: China has spent a lot of time and money developing capabilities to attack GPS satellites, jam them or take them off orbit. SpaceNews.com
Tue, 12 Jun 2018 14:54:48 +0000
NASA doesn’t expect to make decisions on how it will carry out a Mars sample return effort until late next year despite recent discoveries that have offered additional evidence that the planet was once, and may still be, habitable. SpaceNews.com
Tue, 12 Jun 2018 03:20:14 +0000
As the White House puts the finishing touches on a new space policy dealing with space traffic management issues, the House is considering legislation of its own on the topic. SpaceNews.com
Mon, 11 Jun 2018 20:21:05 +0000
Satellite rideshare company Spaceflight Inc. on June 11 signed on as the anchor customer for three Electron launches from Rocket Lab. SpaceNews.com
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  • Service Support Engineer - IP Domain - Astra Connect for Communities

     


     

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    Job Description
    TitleService Support Engineer - IP Domain - Astra Connect for Communities
    Job codeSES0679
    Job posted on23/10/2015 (modified on 06/11/2015)
    LocationBetzdorf
    CountryLuxembourg
    EducationBachelor
    Contract typeTemp/contract
    Start dateimmediately
    Job Description

    Service Support Engineer - IP Domain - Astra Connect for Communities - 2 year contract

    Ref SES0679
    Region Europe
    Location Luxembourg - Betzdorf
    Company SES
    Category Ground / Terrestrial Engineering
    Position Staff
    Published 2015-10-13

     


     

    Context

     
    SES Techcom Services is a Luxembourg-based subsidiary of SES. Levering on the technical expertise accumulated within the Group by operating satellites for 30 years, it provides technical services to the Satellite Industry on a worldwide basis.
     
    As Service Support Engineer will mainly work in the area of broadband connectivity via Satellite and here especially for our product "Astra Connect for Communities".
    "Astra Connect for Communities" is our ground-breaking solution to provide broadband access to entire villages or in areas not reached by high-speed terrestrial lines.
    The solution unites our successful satellite broadband service “Astra Connect” with other “last mile” technologies like WLan, Cable or Cupper. 
    You  will technically support the installation of the network as well as the operation of it.

    As a Service Support Engineer of SES Techcom, you are supporting projects and services, by implementing and operating ground infrastructure for satellite communication platforms.
    Supporting the Service Management department, you may also be involved in supporting activities among different vendors and participate in integration activities into the existing infrastructure.
    You will also work on the positioning/commercialization of new broadband products and services in the field as well as on new distribution schemes.
     
    We offer a 2 year contract starting as soon as possible.

    Responsibilities

    • Responsible for the support of projects and services, and taking proactive and corrective actions to maintain service availability according to SLAs

    • Act as point of contact to customers’ requests for information, support and problem escalation.

    • Analyse trends and recommend solutions and service improvement strategies

    • Interact with internal departments as well as Customers to ensure appropriate feedback regarding technical matters

    • Support vendors and subcontractors relationships by ensuring the most effective support of the provided products and services

    • Initiate, prepare and lead product and/or service training activities.

    • Perform onsite intervention to resolve issues if required

    • Support Service Desk activities like monitoring, follow-up trouble ticketing processes, providing regular customer reports and prepare service level reports (SLA, KPI)
     

    Experience / Qualifications

    Engineering degree or equivalent degree in ICT

    • Minimum 3 years of professional industry relevant experience

    Fluency in German and English (French being considered as an additional asset).

    • ITIL certification is a plus

    • Up-to-date knowledge of broadband and telecommunication services with a solid technology background

    • Knowledgeable/expert in as much as possible domains amongst which VoIP, Wi-Fi and WIMAX broadband networks

    Deep understanding of the IP domain (satellite based networks such as VSAT networks would be considered as an important asset)

    • Strong analytical skills, ability to produce meaningful analysis and recommendations of technical solutions

    • Ability to coordinate internal and external partners to deliver high level service support

    • Excellent presentation, negotiation and communication skills

    • Good understanding of customer requirements and experience to translate them into technical solutions

    • Readiness to travel 

    • Valid work permit
     

    Our Offer

    Competitive salary package, coupled with a diverse array of challenges and development benefits.

    SES is an Equal Opportunity and Affirmative Action Employer.

    This position reports to

    Senior Manager, Services at SES Techcom Services

    Apply for this Job online

    Web Pagehttp://www.ses.com/8233697/job-overview/apply/67361
    Contact information
    CompanySES
    AddressChâteau de Betzdorf
    Betzdorf
    Luxembourg
    L-6815
    Emailplease visit our website to apply online
    Web Pagehttp://www.ses.com


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