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Thu, 18 Jan 2018 08:17:07 +0000
Sending data to and from different spots on Earth is big business for satellite operators, but Cloud Constellation sees a lucrative opportunity to offer satellites as the ultimate cloud storage solution for sensitive data. SpaceNews.com
Thu, 18 Jan 2018 00:54:25 +0000
There are many valid critiques of U.S. President Donald Trump’s new direction for NASA. Few, if any, would be new. But Russian government officials saw an opportunity for domestic attention and took a stab at it. SpaceNews.com
Wed, 17 Jan 2018 22:55:38 +0000
SpaceX reiterated at a congressional hearing Jan. 17 that its Falcon 9 rocket performed as expected on its most recent launch, despite swirling questions about the potential failure of the classified Zuma mission. SpaceNews.com
Wed, 17 Jan 2018 22:13:32 +0000
“What are we going to do about deterrence in space?” That is a question the administration should answer in the new strategy, said CSIS analyst Todd Harrison. SpaceNews.com
Wed, 17 Jan 2018 18:56:26 +0000
As the two companies developing commercial crew systems reiterated that they were on schedule to carry out test flights later this year, a government analysis of schedules concluded those vehicles may not be certified to carry NASA astronauts until late 2019 or early 2020. SpaceNews.com
Wed, 17 Jan 2018 16:03:18 +0000
With no budget deal in sight to avert a Friday government shutdown, a visibly frustrated Mac Thornberry, chairman of the House Armed Services Committee — and a vocal champion of bigger military budgets — called out his congressional colleagues for putting political agendas ahead of national security SpaceNews.com
Wed, 17 Jan 2018 12:12:59 +0000
Effective Space, a U.K.-headquartered company developing spacecraft to extend the life of communications satellites, announced Jan. 17 that it has signed its first contract with an undisclosed customer. SpaceNews.com
Wed, 17 Jan 2018 00:07:31 +0000
The Air Force will establish a three-star vice commander of Air Force Space Command to be located in the national capital region. SpaceNews.com
Tue, 16 Jan 2018 22:38:34 +0000
Virgin Orbit, which expects to debut the air-launched LauncherOne rocket by summer, signed a contract Jan. 16 with GomSpace to send eight nanosatellites into orbit next year to track airplanes and ships. SpaceNews.com
Tue, 16 Jan 2018 22:11:26 +0000
European launch provider Arianespace expects to conduct just 23 more Ariane 5 launches before the next-generation Ariane 6 becomes its primary rocket. SpaceNews.com
Tue, 16 Jan 2018 12:00:24 +0000
The new president of Canadian space technology company MDA says he sees opportunities for growth both within the country and beyond, while maintaining the company’s Canadian roots as part of a larger, and increasingly American, company. SpaceNews.com
Mon, 15 Jan 2018 20:44:32 +0000
The SBIRS satellites are equipped with powerful scanning and staring infrared sensors that collect data for use by the U.S. military to detect missile launches. SpaceNews.com
Mon, 15 Jan 2018 18:55:15 +0000
The plan is to shift the current ground software architecture to an open-systems platform that the Air Force would own and update with new technology as it becomes available. SpaceNews.com
Mon, 15 Jan 2018 12:00:22 +0000
The successful launch of an Indian Polar Satellite Launch Vehicle (PSLV) Jan. 11 marked not just the return to flight of the rocket but also major achievements for several of the companies with payloads on board the vehicle. SpaceNews.com
Fri, 12 Jan 2018 21:37:32 +0000
China Great Wall Industry Corp. landed a new satellite order Jan. 11 on the back of a bilateral meeting between Chinese and Cambodian officials that included an agreement to increase trade between the countries. SpaceNews.com
Fri, 12 Jan 2018 20:43:46 +0000
An independent safety panel recommended NASA not certify SpaceX’s commercial crew system until the agency better understands the behavior of pressure vessels linked to a Falcon 9 failure in 2016. SpaceNews.com
Fri, 12 Jan 2018 15:58:11 +0000
Virgin Galactic conducted its first test flight of its SpaceShipTwo suborbital vehicle in more than five months Jan. 11 as the company prepares to begin powered test flights of the vehicle. SpaceNews.com
Fri, 12 Jan 2018 14:55:04 +0000
The PSLV lifted off from the Satish Dhawan Space Centre at 10:59 p.m. Eastern and placed into orbit a Cartosat 2 imaging satellite and 30 secondary payloads. SpaceNews.com
Fri, 12 Jan 2018 12:09:38 +0000
Rocket Lab announced Jan. 11 it plans to make another attempt to launch its Electron small rocket on its second mission later this month. SpaceNews.com
Thu, 11 Jan 2018 22:59:37 +0000
Pentagon officials on the Zuma space mission: 'We're not going to be able to give you any more information' SpaceNews.com
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  • Service Support Engineer - IP Domain - Astra Connect for Communities

     


     

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    Job Description
    TitleService Support Engineer - IP Domain - Astra Connect for Communities
    Job codeSES0679
    Job posted on23/10/2015 (modified on 06/11/2015)
    LocationBetzdorf
    CountryLuxembourg
    EducationBachelor
    Contract typeTemp/contract
    Start dateimmediately
    Job Description

    Service Support Engineer - IP Domain - Astra Connect for Communities - 2 year contract

    Ref SES0679
    Region Europe
    Location Luxembourg - Betzdorf
    Company SES
    Category Ground / Terrestrial Engineering
    Position Staff
    Published 2015-10-13

     


     

    Context

     
    SES Techcom Services is a Luxembourg-based subsidiary of SES. Levering on the technical expertise accumulated within the Group by operating satellites for 30 years, it provides technical services to the Satellite Industry on a worldwide basis.
     
    As Service Support Engineer will mainly work in the area of broadband connectivity via Satellite and here especially for our product "Astra Connect for Communities".
    "Astra Connect for Communities" is our ground-breaking solution to provide broadband access to entire villages or in areas not reached by high-speed terrestrial lines.
    The solution unites our successful satellite broadband service “Astra Connect” with other “last mile” technologies like WLan, Cable or Cupper. 
    You  will technically support the installation of the network as well as the operation of it.

    As a Service Support Engineer of SES Techcom, you are supporting projects and services, by implementing and operating ground infrastructure for satellite communication platforms.
    Supporting the Service Management department, you may also be involved in supporting activities among different vendors and participate in integration activities into the existing infrastructure.
    You will also work on the positioning/commercialization of new broadband products and services in the field as well as on new distribution schemes.
     
    We offer a 2 year contract starting as soon as possible.

    Responsibilities

    • Responsible for the support of projects and services, and taking proactive and corrective actions to maintain service availability according to SLAs

    • Act as point of contact to customers’ requests for information, support and problem escalation.

    • Analyse trends and recommend solutions and service improvement strategies

    • Interact with internal departments as well as Customers to ensure appropriate feedback regarding technical matters

    • Support vendors and subcontractors relationships by ensuring the most effective support of the provided products and services

    • Initiate, prepare and lead product and/or service training activities.

    • Perform onsite intervention to resolve issues if required

    • Support Service Desk activities like monitoring, follow-up trouble ticketing processes, providing regular customer reports and prepare service level reports (SLA, KPI)
     

    Experience / Qualifications

    Engineering degree or equivalent degree in ICT

    • Minimum 3 years of professional industry relevant experience

    Fluency in German and English (French being considered as an additional asset).

    • ITIL certification is a plus

    • Up-to-date knowledge of broadband and telecommunication services with a solid technology background

    • Knowledgeable/expert in as much as possible domains amongst which VoIP, Wi-Fi and WIMAX broadband networks

    Deep understanding of the IP domain (satellite based networks such as VSAT networks would be considered as an important asset)

    • Strong analytical skills, ability to produce meaningful analysis and recommendations of technical solutions

    • Ability to coordinate internal and external partners to deliver high level service support

    • Excellent presentation, negotiation and communication skills

    • Good understanding of customer requirements and experience to translate them into technical solutions

    • Readiness to travel 

    • Valid work permit
     

    Our Offer

    Competitive salary package, coupled with a diverse array of challenges and development benefits.

    SES is an Equal Opportunity and Affirmative Action Employer.

    This position reports to

    Senior Manager, Services at SES Techcom Services

    Apply for this Job online

    Web Pagehttp://www.ses.com/8233697/job-overview/apply/67361
    Contact information
    CompanySES
    AddressChâteau de Betzdorf
    Betzdorf
    Luxembourg
    L-6815
    Emailplease visit our website to apply online
    Web Pagehttp://www.ses.com


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