Latest Space News
Tue, 11 Dec 2018 21:54:27 +0000
Virgin Galactic plans to perform the next test flight of its SpaceShipTwo suborbital spaceplane as soon as Dec. 13, a flight that could be the first by the vehicle to reach at least one definition of space. SpaceNews.com
Tue, 11 Dec 2018 18:32:51 +0000
As a founder and chief strategy officer of ATLAS Space Operations, a satellite data communications company that has been doing this very same thing for the past four years, you might think I’d be a little nervous to see Amazon enter the industry. But I’m not. SpaceNews.com
Tue, 11 Dec 2018 09:56:03 +0000
With both the current Congress and his political career nearing their ends, Sen. Bill Nelson (D-Fla.) said Dec. 10 he’s continuing to fight to extend operations of the International Space Station through the end of the next decade. SpaceNews.com
Mon, 10 Dec 2018 18:27:02 +0000
Aerospace CEO Isakowitz: The government traditionally buys a bus, payload and ground segment as a package, he said. That does not give you flexibility to swap out and change pieces. SpaceNews.com
Mon, 10 Dec 2018 17:32:45 +0000
As NASA’s Voyager 2 spacecraft enters interstellar space, project officials have high hopes that it and its twin spacecraft will continue to operate for as long as a decade. SpaceNews.com
Mon, 10 Dec 2018 17:17:23 +0000
Spacecraft manufacturers have complained of stress on their supplier base as operators purchase fewer traditional geostationary satellites. One company in France is bucking that trend, however. SpaceNews.com
Mon, 10 Dec 2018 11:27:24 +0000
A NASA spacecraft originally built as part of the previous effort to return humans to the moon is now playing a key role in the new effort at human lunar return, including aiding commercial landers. SpaceNews.com
Mon, 10 Dec 2018 08:50:51 +0000
Planet's employees, customers and investors paint a picture of a company growing steadily while seeking to dramatically expand the market for data captured via satellite. SpaceNews.com
Mon, 10 Dec 2018 08:00:15 +0000
Two consulting firms anticipate strong demand for commercial Earth observation products and services in the next decade as satellite constellations offer an increasing array of optical, radar, hyperspectral and video imagery and data. SpaceNews.com
Sun, 09 Dec 2018 12:25:35 +0000
In recent years, there has been a boom of announcements for satellite constellations comprising satellites weighing as little as 3 kilograms to address a growing market of machine-to-machine (M2M) and Internet of Things (IoT) via satellite. SpaceNews.com
Fri, 07 Dec 2018 23:03:07 +0000
In an interview, Axelspace Chief Business Development Officer Yasunori Yamazaki, said the funding will enable the company of 65 people to continue building a constellation called AxelGlobe, though the company hasn’t decided on a final size for the constellation. SpaceNews.com
Fri, 07 Dec 2018 22:32:49 +0000
With a two-week extension of the stopgap spending bill funding much of the federal government enacted, the outgoing chairman of the House appropriations subcommittee that funds NASA says he’s hopeful to get a final spending bill approved before that bill expires. SpaceNews.com
Fri, 07 Dec 2018 21:09:10 +0000
China launched its Chang’e-4 moon mission Dec. 7, successfully sending the lander and rover into a lunar transfer orbit ahead of an unprecedented attempt at a landing on the far side of the moon early in the New Year. SpaceNews.com
Fri, 07 Dec 2018 20:17:37 +0000
The new launch date, announced Dec. 7 by customer Iridium Communications, was driven by the additional two weeks SpaceX ended up needing to launch Spaceflight Industries’ “SmallSat Express” dedicated rideshare mission. SpaceNews.com
Fri, 07 Dec 2018 12:03:51 +0000
While a SpaceX commercial crew test flight might not launch on a date in early January previously announced NASA, both agency and company officials are optimistic the mission will still fly later in the month. SpaceNews.com
Thu, 06 Dec 2018 23:10:23 +0000
During a Q&A session at a U.S. Chamber of Commerce summit to promote the space industry as an engine of innovation and economic growth, Griffin said he does not know when or how a new military branch will be organized. SpaceNews.com
Thu, 06 Dec 2018 21:55:50 +0000
Maxar Technologies sold one of satellite manufacturer Space Systems Loral’s facilities in Silicon Valley for $70 million, the company announced today. SpaceNews.com
Thu, 06 Dec 2018 21:34:19 +0000
A test flight in Alaska of a small launch vehicle by a stealthy startup company ended in failure in late November, the FAA has revealed. SpaceNews.com
Thu, 06 Dec 2018 21:19:28 +0000
President Trump has been insistent that a Space Force should be a completely independent military department. One way to organize the new service would be by establishing a Space Force under a larger Department of the Air and Space Force. SpaceNews.com
Thu, 06 Dec 2018 18:42:11 +0000
British satellite operator Inmarsat announced Dec. 5 it will be the first commercial customer of the next-generation H3 rocket from Mitsubishi Heavy Industries of Japan. SpaceNews.com
More space news...
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  • Service Support Engineer - IP Domain - Astra Connect for Communities

     


     

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    Job Description
    TitleService Support Engineer - IP Domain - Astra Connect for Communities
    Job codeSES0679
    Job posted on23/10/2015 (modified on 06/11/2015)
    LocationBetzdorf
    CountryLuxembourg
    EducationBachelor
    Contract typeTemp/contract
    Start dateimmediately
    Job Description

    Service Support Engineer - IP Domain - Astra Connect for Communities - 2 year contract

    Ref SES0679
    Region Europe
    Location Luxembourg - Betzdorf
    Company SES
    Category Ground / Terrestrial Engineering
    Position Staff
    Published 2015-10-13

     


     

    Context

     
    SES Techcom Services is a Luxembourg-based subsidiary of SES. Levering on the technical expertise accumulated within the Group by operating satellites for 30 years, it provides technical services to the Satellite Industry on a worldwide basis.
     
    As Service Support Engineer will mainly work in the area of broadband connectivity via Satellite and here especially for our product "Astra Connect for Communities".
    "Astra Connect for Communities" is our ground-breaking solution to provide broadband access to entire villages or in areas not reached by high-speed terrestrial lines.
    The solution unites our successful satellite broadband service “Astra Connect” with other “last mile” technologies like WLan, Cable or Cupper. 
    You  will technically support the installation of the network as well as the operation of it.

    As a Service Support Engineer of SES Techcom, you are supporting projects and services, by implementing and operating ground infrastructure for satellite communication platforms.
    Supporting the Service Management department, you may also be involved in supporting activities among different vendors and participate in integration activities into the existing infrastructure.
    You will also work on the positioning/commercialization of new broadband products and services in the field as well as on new distribution schemes.
     
    We offer a 2 year contract starting as soon as possible.

    Responsibilities

    • Responsible for the support of projects and services, and taking proactive and corrective actions to maintain service availability according to SLAs

    • Act as point of contact to customers’ requests for information, support and problem escalation.

    • Analyse trends and recommend solutions and service improvement strategies

    • Interact with internal departments as well as Customers to ensure appropriate feedback regarding technical matters

    • Support vendors and subcontractors relationships by ensuring the most effective support of the provided products and services

    • Initiate, prepare and lead product and/or service training activities.

    • Perform onsite intervention to resolve issues if required

    • Support Service Desk activities like monitoring, follow-up trouble ticketing processes, providing regular customer reports and prepare service level reports (SLA, KPI)
     

    Experience / Qualifications

    Engineering degree or equivalent degree in ICT

    • Minimum 3 years of professional industry relevant experience

    Fluency in German and English (French being considered as an additional asset).

    • ITIL certification is a plus

    • Up-to-date knowledge of broadband and telecommunication services with a solid technology background

    • Knowledgeable/expert in as much as possible domains amongst which VoIP, Wi-Fi and WIMAX broadband networks

    Deep understanding of the IP domain (satellite based networks such as VSAT networks would be considered as an important asset)

    • Strong analytical skills, ability to produce meaningful analysis and recommendations of technical solutions

    • Ability to coordinate internal and external partners to deliver high level service support

    • Excellent presentation, negotiation and communication skills

    • Good understanding of customer requirements and experience to translate them into technical solutions

    • Readiness to travel 

    • Valid work permit
     

    Our Offer

    Competitive salary package, coupled with a diverse array of challenges and development benefits.

    SES is an Equal Opportunity and Affirmative Action Employer.

    This position reports to

    Senior Manager, Services at SES Techcom Services

    Apply for this Job online

    Web Pagehttp://www.ses.com/8233697/job-overview/apply/67361
    Contact information
    CompanySES
    AddressChâteau de Betzdorf
    Betzdorf
    Luxembourg
    L-6815
    Emailplease visit our website to apply online
    Web Pagehttp://www.ses.com


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