Latest Space News
Mon, 24 Sep 2018 12:31:35 +0000
If all goes as currently planned, sometime in 2022 a rocket will lift off carrying a payload that at first glance will look familiar. This payload, though, won’t be destined for geostationary orbit. Instead, the spacecraft will head to cislunar space. SpaceNews.com
Mon, 24 Sep 2018 10:40:01 +0000
Faced with growing competition from startups entering the field, Northrop Grumman Innovation Systems is looking to reduce costs on its existing Pegasus and Minotaur rockets. SpaceNews.com
Sun, 23 Sep 2018 15:10:09 +0000
With Congress set to approve a Federal Aviation Administration bill with some commercial space provisions, those in the industry are hoping for action on other bills before the end of this year. SpaceNews.com
Sat, 22 Sep 2018 00:22:48 +0000
It is evident we need to examine how to build a robust space economy and infrastructure, one built to accommodate future growth. SpaceNews.com
Fri, 21 Sep 2018 10:37:57 +0000
NASA is planning two alternative reviews of an airborne observatory amid conflicting congressional views on whether the program will be eligible for the next senior review of astrophysics missions. SpaceNews.com
Thu, 20 Sep 2018 23:58:10 +0000
One thing a highball estimate does accomplish is “shift the debate to how expensive this is going to be." SpaceNews.com
Thu, 20 Sep 2018 22:06:46 +0000
NOAA awarded more than $8 million in contracts this week to three companies in the second round of a commercial satellite weather data pilot program. SpaceNews.com
Thu, 20 Sep 2018 21:00:48 +0000
European launch provider Arianespace signed a contract with the Korean Aerospace Research Institute for a Vega C mission Sept. 20, growing the rocket’s backlog to five as its debut launch nears. SpaceNews.com
Thu, 20 Sep 2018 18:19:43 +0000
Whoever signs up for one of two certification flights for the Omega rocket, will get a ride “at a reduced rate." SpaceNews.com
Thu, 20 Sep 2018 01:45:58 +0000
"It doesn't necessarily mean buying a company. It could be buying a product line. It could be buying a portion of a business that fits with us. We want to make sure that it's strategic." SpaceNews.com
Wed, 19 Sep 2018 23:51:28 +0000
Bezos: At a time of increasing global competition, “You have to be able to go to space more frequently, with less lead time." SpaceNews.com
Wed, 19 Sep 2018 23:32:28 +0000
Kleos Space, a company developing a constellation of satellites for radiofrequency geolocation work, will launch its first satellites in 2019 with Rocket Lab under a deal announced Sept. 19. SpaceNews.com
Wed, 19 Sep 2018 20:27:57 +0000
A Georgia county seeking to develop a spaceport has attracted a small launch vehicle company to set up operations and, hopefully, launch from there. SpaceNews.com
Wed, 19 Sep 2018 19:28:56 +0000
Shanahan on space reorganization: “We’re going to find the best way. There will be some hammering and arm wrestling. " SpaceNews.com
Wed, 19 Sep 2018 15:12:29 +0000
Gen. Jay Raymond: “There’s an explosion of things happening in the commercial industry. We want to capitalize on that." SpaceNews.com
Wed, 19 Sep 2018 08:17:39 +0000
Boeing and SpaceX, who have been struggling to meet safety thresholds established by NASA for commercial crew vehicles, now believe their vehicles can meet those requirements as they prepare for test flights scheduled in the next several months. SpaceNews.com
Wed, 19 Sep 2018 03:39:09 +0000
Orbital Insight, a Silicon Valley geospatial analytics company, announced the purchase Sept. 18 of FeatureX, a Boston-based artificial intelligence firm specializing in computer vision for satellite imagery. The terms of the purchase were not disclosed. SpaceNews.com
Wed, 19 Sep 2018 01:11:48 +0000
Wilson suggested her proposal is only the opening salvo. “I expect there will be a lot of discussion about how to implement the president’s vision.” SpaceNews.com
Tue, 18 Sep 2018 18:14:02 +0000
Melanie Stricklan, Slingshot Aerospace: “We see a big need for SSA solutions, not just in the military but also in academia and in satellite owners and operators." SpaceNews.com
Tue, 18 Sep 2018 18:01:02 +0000
Air Force Secretary Heather Wilson’s Space Force proposal dropped on the first day of the Air Force Association’s Air Space Cyber symposium, and it took the community by storm. SpaceNews.com
More space news...
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  • Service Support Engineer - IP Domain - Astra Connect for Communities

     


     

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    Job Description
    TitleService Support Engineer - IP Domain - Astra Connect for Communities
    Job codeSES0679
    Job posted on23/10/2015 (modified on 06/11/2015)
    LocationBetzdorf
    CountryLuxembourg
    EducationBachelor
    Contract typeTemp/contract
    Start dateimmediately
    Job Description

    Service Support Engineer - IP Domain - Astra Connect for Communities - 2 year contract

    Ref SES0679
    Region Europe
    Location Luxembourg - Betzdorf
    Company SES
    Category Ground / Terrestrial Engineering
    Position Staff
    Published 2015-10-13

     


     

    Context

     
    SES Techcom Services is a Luxembourg-based subsidiary of SES. Levering on the technical expertise accumulated within the Group by operating satellites for 30 years, it provides technical services to the Satellite Industry on a worldwide basis.
     
    As Service Support Engineer will mainly work in the area of broadband connectivity via Satellite and here especially for our product "Astra Connect for Communities".
    "Astra Connect for Communities" is our ground-breaking solution to provide broadband access to entire villages or in areas not reached by high-speed terrestrial lines.
    The solution unites our successful satellite broadband service “Astra Connect” with other “last mile” technologies like WLan, Cable or Cupper. 
    You  will technically support the installation of the network as well as the operation of it.

    As a Service Support Engineer of SES Techcom, you are supporting projects and services, by implementing and operating ground infrastructure for satellite communication platforms.
    Supporting the Service Management department, you may also be involved in supporting activities among different vendors and participate in integration activities into the existing infrastructure.
    You will also work on the positioning/commercialization of new broadband products and services in the field as well as on new distribution schemes.
     
    We offer a 2 year contract starting as soon as possible.

    Responsibilities

    • Responsible for the support of projects and services, and taking proactive and corrective actions to maintain service availability according to SLAs

    • Act as point of contact to customers’ requests for information, support and problem escalation.

    • Analyse trends and recommend solutions and service improvement strategies

    • Interact with internal departments as well as Customers to ensure appropriate feedback regarding technical matters

    • Support vendors and subcontractors relationships by ensuring the most effective support of the provided products and services

    • Initiate, prepare and lead product and/or service training activities.

    • Perform onsite intervention to resolve issues if required

    • Support Service Desk activities like monitoring, follow-up trouble ticketing processes, providing regular customer reports and prepare service level reports (SLA, KPI)
     

    Experience / Qualifications

    Engineering degree or equivalent degree in ICT

    • Minimum 3 years of professional industry relevant experience

    Fluency in German and English (French being considered as an additional asset).

    • ITIL certification is a plus

    • Up-to-date knowledge of broadband and telecommunication services with a solid technology background

    • Knowledgeable/expert in as much as possible domains amongst which VoIP, Wi-Fi and WIMAX broadband networks

    Deep understanding of the IP domain (satellite based networks such as VSAT networks would be considered as an important asset)

    • Strong analytical skills, ability to produce meaningful analysis and recommendations of technical solutions

    • Ability to coordinate internal and external partners to deliver high level service support

    • Excellent presentation, negotiation and communication skills

    • Good understanding of customer requirements and experience to translate them into technical solutions

    • Readiness to travel 

    • Valid work permit
     

    Our Offer

    Competitive salary package, coupled with a diverse array of challenges and development benefits.

    SES is an Equal Opportunity and Affirmative Action Employer.

    This position reports to

    Senior Manager, Services at SES Techcom Services

    Apply for this Job online

    Web Pagehttp://www.ses.com/8233697/job-overview/apply/67361
    Contact information
    CompanySES
    AddressChâteau de Betzdorf
    Betzdorf
    Luxembourg
    L-6815
    Emailplease visit our website to apply online
    Web Pagehttp://www.ses.com


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