Latest Space News
Tue, 19 Mar 2019 21:02:20 +0000
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Tue, 19 Mar 2019 17:19:20 +0000
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Tue, 19 Mar 2019 15:17:20 +0000
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Tue, 19 Mar 2019 15:02:24 +0000
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Tue, 19 Mar 2019 11:01:24 +0000
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Mon, 18 Mar 2019 20:06:00 +0000
In a letter to Shanahan, lawmakers point out New Mexico is home to dozens of space-focused government and private sector organizations. SpaceNews.com
Mon, 18 Mar 2019 16:27:11 +0000
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Mon, 18 Mar 2019 12:43:20 +0000
Less than a month after the launch of its first six satellites, OneWeb closed a new $1.25 billion financing round to further its internet constellation. SpaceNews.com
Mon, 18 Mar 2019 10:43:30 +0000
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Sun, 17 Mar 2019 19:06:04 +0000
Nearly two months after Maxar dropped out of a DARPA program to demonstrate satellite servicing, the agency is continuing to develop the servicing technology as it examines options to get it into space. SpaceNews.com
Sun, 17 Mar 2019 10:23:12 +0000
An Air Force white paper says current space forces are inadequately resourced for the strategic competition that the United States faces in space. SpaceNews.com
Sat, 16 Mar 2019 23:31:25 +0000
The Air Force Research Laboratory in 2022 will launch an experimental PNT satellite called NTS-3, short for Navigation Technology Satellite 3. SpaceNews.com
Sat, 16 Mar 2019 11:42:34 +0000
If outer space is the "final frontier," the private commercialization of low Earth orbit — about 100-1,200 miles up — could become the new Wild West if we're not careful. SpaceNews.com
Sat, 16 Mar 2019 01:00:02 +0000
WGS-10 was the second to last mission for the Delta 4 medium. SpaceNews.com
Fri, 15 Mar 2019 16:56:22 +0000
Avio, the company that builds Europe’s light-lift Vega rocket and the future Vega C, reported a double-digit jump in revenue for its first full year as a publicly traded company. SpaceNews.com
Fri, 15 Mar 2019 03:22:04 +0000
Durham, North Carolina-based Nuvotronics will enhance Cubic’s protected communications portfolio, which includes GATR inflatable satcom terminals used by the U.S. military and other customers, Cubic said. SpaceNews.com
Fri, 15 Mar 2019 00:19:52 +0000
Shanahan said he views the Space Force as a "once in a generation opportunity." SpaceNews.com
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  • Service Support Engineer - IP Domain - Astra Connect for Communities

     


     

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    Job Description
    TitleService Support Engineer - IP Domain - Astra Connect for Communities
    Job codeSES0679
    Job posted on23/10/2015 (modified on 06/11/2015)
    LocationBetzdorf
    CountryLuxembourg
    EducationBachelor
    Contract typeTemp/contract
    Start dateimmediately
    Job Description

    Service Support Engineer - IP Domain - Astra Connect for Communities - 2 year contract

    Ref SES0679
    Region Europe
    Location Luxembourg - Betzdorf
    Company SES
    Category Ground / Terrestrial Engineering
    Position Staff
    Published 2015-10-13

     


     

    Context

     
    SES Techcom Services is a Luxembourg-based subsidiary of SES. Levering on the technical expertise accumulated within the Group by operating satellites for 30 years, it provides technical services to the Satellite Industry on a worldwide basis.
     
    As Service Support Engineer will mainly work in the area of broadband connectivity via Satellite and here especially for our product "Astra Connect for Communities".
    "Astra Connect for Communities" is our ground-breaking solution to provide broadband access to entire villages or in areas not reached by high-speed terrestrial lines.
    The solution unites our successful satellite broadband service “Astra Connect” with other “last mile” technologies like WLan, Cable or Cupper. 
    You  will technically support the installation of the network as well as the operation of it.

    As a Service Support Engineer of SES Techcom, you are supporting projects and services, by implementing and operating ground infrastructure for satellite communication platforms.
    Supporting the Service Management department, you may also be involved in supporting activities among different vendors and participate in integration activities into the existing infrastructure.
    You will also work on the positioning/commercialization of new broadband products and services in the field as well as on new distribution schemes.
     
    We offer a 2 year contract starting as soon as possible.

    Responsibilities

    • Responsible for the support of projects and services, and taking proactive and corrective actions to maintain service availability according to SLAs

    • Act as point of contact to customers’ requests for information, support and problem escalation.

    • Analyse trends and recommend solutions and service improvement strategies

    • Interact with internal departments as well as Customers to ensure appropriate feedback regarding technical matters

    • Support vendors and subcontractors relationships by ensuring the most effective support of the provided products and services

    • Initiate, prepare and lead product and/or service training activities.

    • Perform onsite intervention to resolve issues if required

    • Support Service Desk activities like monitoring, follow-up trouble ticketing processes, providing regular customer reports and prepare service level reports (SLA, KPI)
     

    Experience / Qualifications

    Engineering degree or equivalent degree in ICT

    • Minimum 3 years of professional industry relevant experience

    Fluency in German and English (French being considered as an additional asset).

    • ITIL certification is a plus

    • Up-to-date knowledge of broadband and telecommunication services with a solid technology background

    • Knowledgeable/expert in as much as possible domains amongst which VoIP, Wi-Fi and WIMAX broadband networks

    Deep understanding of the IP domain (satellite based networks such as VSAT networks would be considered as an important asset)

    • Strong analytical skills, ability to produce meaningful analysis and recommendations of technical solutions

    • Ability to coordinate internal and external partners to deliver high level service support

    • Excellent presentation, negotiation and communication skills

    • Good understanding of customer requirements and experience to translate them into technical solutions

    • Readiness to travel 

    • Valid work permit
     

    Our Offer

    Competitive salary package, coupled with a diverse array of challenges and development benefits.

    SES is an Equal Opportunity and Affirmative Action Employer.

    This position reports to

    Senior Manager, Services at SES Techcom Services

    Apply for this Job online

    Web Pagehttp://www.ses.com/8233697/job-overview/apply/67361
    Contact information
    CompanySES
    AddressChâteau de Betzdorf
    Betzdorf
    Luxembourg
    L-6815
    Emailplease visit our website to apply online
    Web Pagehttp://www.ses.com


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