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Fri, 24 Nov 2017 12:44:33 +0000
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Tue, 21 Nov 2017 16:41:11 +0000
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Mon, 20 Nov 2017 03:44:57 +0000
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Sun, 19 Nov 2017 16:50:44 +0000
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Sun, 19 Nov 2017 02:54:18 +0000
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Fri, 17 Nov 2017 22:55:56 +0000
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Fri, 17 Nov 2017 19:07:55 +0000
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Fri, 17 Nov 2017 18:56:22 +0000
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Thu, 16 Nov 2017 22:01:37 +0000
Satellite fleet operator SES, the industry partner whose support Intelsat and Intel need the most for their proposal to open C-band the U.S. has designated for satellites to 5G wireless networks hungry for more spectrum, is willing to go along with the plan, but with one major caveat: not the whole band. SpaceNews.com
Thu, 16 Nov 2017 18:08:14 +0000
The follow-on system has been discussed as an opportunity to exploit commercial space industry advances and design a lower cost system, possibly with a larger number of satellites that could more easily replaced if attacked. SpaceNews.com
Thu, 16 Nov 2017 17:32:12 +0000
Virgin Orbit announced Nov. 16 that it has received its first launch contract for a LauncherOne mission from a Defense Department agency. SpaceNews.com
Thu, 16 Nov 2017 12:31:45 +0000
The president of SpaceX said she expects the company would receive additional funding from the U.S. government to support the development of its large reusable launch system. SpaceNews.com
Wed, 15 Nov 2017 21:51:09 +0000
An agreement announced Nov. 15 brings together a space company looking to grow its capabilities with a government seeking to expand its presence in the space industry. SpaceNews.com
Wed, 15 Nov 2017 20:34:18 +0000
As the U.S. Federal Communications Commission’s closes its window Nov. 15 for comments on how to better allocate mid-band spectrum, Intelsat says its proposal to clear customers from portions of the satellite industry’s prized C-band in certain parts of the United States has been misconstrued by its detractors. SpaceNews.com
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  • Service Support Engineer - IP Domain - Astra Connect for Communities

     


     

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    Job Description
    TitleService Support Engineer - IP Domain - Astra Connect for Communities
    Job codeSES0679
    Job posted on23/10/2015 (modified on 06/11/2015)
    LocationBetzdorf
    CountryLuxembourg
    EducationBachelor
    Contract typeTemp/contract
    Start dateimmediately
    Job Description

    Service Support Engineer - IP Domain - Astra Connect for Communities - 2 year contract

    Ref SES0679
    Region Europe
    Location Luxembourg - Betzdorf
    Company SES
    Category Ground / Terrestrial Engineering
    Position Staff
    Published 2015-10-13

     


     

    Context

     
    SES Techcom Services is a Luxembourg-based subsidiary of SES. Levering on the technical expertise accumulated within the Group by operating satellites for 30 years, it provides technical services to the Satellite Industry on a worldwide basis.
     
    As Service Support Engineer will mainly work in the area of broadband connectivity via Satellite and here especially for our product "Astra Connect for Communities".
    "Astra Connect for Communities" is our ground-breaking solution to provide broadband access to entire villages or in areas not reached by high-speed terrestrial lines.
    The solution unites our successful satellite broadband service “Astra Connect” with other “last mile” technologies like WLan, Cable or Cupper. 
    You  will technically support the installation of the network as well as the operation of it.

    As a Service Support Engineer of SES Techcom, you are supporting projects and services, by implementing and operating ground infrastructure for satellite communication platforms.
    Supporting the Service Management department, you may also be involved in supporting activities among different vendors and participate in integration activities into the existing infrastructure.
    You will also work on the positioning/commercialization of new broadband products and services in the field as well as on new distribution schemes.
     
    We offer a 2 year contract starting as soon as possible.

    Responsibilities

    • Responsible for the support of projects and services, and taking proactive and corrective actions to maintain service availability according to SLAs

    • Act as point of contact to customers’ requests for information, support and problem escalation.

    • Analyse trends and recommend solutions and service improvement strategies

    • Interact with internal departments as well as Customers to ensure appropriate feedback regarding technical matters

    • Support vendors and subcontractors relationships by ensuring the most effective support of the provided products and services

    • Initiate, prepare and lead product and/or service training activities.

    • Perform onsite intervention to resolve issues if required

    • Support Service Desk activities like monitoring, follow-up trouble ticketing processes, providing regular customer reports and prepare service level reports (SLA, KPI)
     

    Experience / Qualifications

    Engineering degree or equivalent degree in ICT

    • Minimum 3 years of professional industry relevant experience

    Fluency in German and English (French being considered as an additional asset).

    • ITIL certification is a plus

    • Up-to-date knowledge of broadband and telecommunication services with a solid technology background

    • Knowledgeable/expert in as much as possible domains amongst which VoIP, Wi-Fi and WIMAX broadband networks

    Deep understanding of the IP domain (satellite based networks such as VSAT networks would be considered as an important asset)

    • Strong analytical skills, ability to produce meaningful analysis and recommendations of technical solutions

    • Ability to coordinate internal and external partners to deliver high level service support

    • Excellent presentation, negotiation and communication skills

    • Good understanding of customer requirements and experience to translate them into technical solutions

    • Readiness to travel 

    • Valid work permit
     

    Our Offer

    Competitive salary package, coupled with a diverse array of challenges and development benefits.

    SES is an Equal Opportunity and Affirmative Action Employer.

    This position reports to

    Senior Manager, Services at SES Techcom Services

    Apply for this Job online

    Web Pagehttp://www.ses.com/8233697/job-overview/apply/67361
    Contact information
    CompanySES
    AddressChâteau de Betzdorf
    Betzdorf
    Luxembourg
    L-6815
    Emailplease visit our website to apply online
    Web Pagehttp://www.ses.com


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